Factory Expo Home Center

To Whom It May Concern: Thank you for notifying us of the above mention complaint We received the list of items from Mrand Mrs [redacted] on May 19, and forwarded to [redacted] with Champion Homes Service Department on the same day Champion Homes handles all warranty and service request as they are the manufacturer of the home Champion Homes tried reaching Mrand Mrs [redacted] to schedule service and on June a response was received from the customer Champion Homes was at Mrand Mrs [redacted] home on Friday the 23rd If you should have any further questions please feel free to contact meSincerely, [redacted] [redacted]

First and foremost I wanted to apologize for the delay in a response as I have been out of the office and needed to gather information regarding Mrand Mrs [redacted] letter to the Revdex.com Factory Expo Home Center relies on the signed purchase agreement to insure that our customers get what they ordered on their homeI am still in the process of reviewing the file and have personally notified Mrand Mrs [redacted] of this In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center As with every customer, it is our practice to rely on the terms of the written purchase agreement Thank you for notifying us of this complaint, if you should have any further questions please feel free tocontact me Sincerely, [redacted] Operations Phone: ###-###-####***@factoryexpohomes.com

Total misrepresentation of what they really areCrooks! They are dishonest and predatoryThey want you to use "their" lender at astronomical interest rates because no other lenders will work with themI wondered why at first and now I knowSteer clear of them

Below is the response that Factory Expo Home Centers sent in as their response on February 24, to the Revdex.com February 24, 2016Revdex.com of Northern and Western ArizonaRE: ID# [redacted] : Charlotte R [redacted] Factory Expo Home Centers is in receipt of MsR [redacted] letter Factory Expo Home Centers is a separate entity and does not have any affiliation with [redacted] Factory Expo Home Centers does not have any control of what a lender may require from an applicate MsR [redacted] submitted her written request to cancel her purchase agreement with Factory Expo Home Centers via email on February 10, Texas manufactured housing laws do not allow a dealer to retain a customer’s deposit if a custom order home has not been completed MsR [redacted] home was not built and a check in the amount of $was mailed to MsR [redacted] on February 16, The check was mailed within the timeframe of the Texas manufacturing housing laws as well If I could be of any further assistance, please do not hesitant to contact me at [redacted] Sincerely,Liz S*Factory Expo Home Centers VP Field Operations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Charlotte R [redacted]

The end of January my husband and I paid cash for a mobile home at factory expo in Lake City, FLWe were told our home would take about six weeks to complete, and be delivered to usThere was a mistake in our paperwork in the office that delayed the building of our home We weere then given a date of delivery by the end of MarchNow , we are told , at best it will be the end of MarchThis is double the time it was suppose to take to complete and deliver our home, because of mistakes in paperwork We were told if our home was delivered, or ready for delivery, and we were not ready, we would be charged a fee per dayBut, we get nothing for our inconvience, and for our expenses for the entire month of April we have to pay for rent at a hotelBefore you buy, your calls and emails are answered , after you are lucky if they are , and when they are, they seen bothered and say they tried to call when they never did We ended up calling the corpoate office in Arizona , and they were no help either Please think twice before buying with this companyWord of mouth and social media is a powerful toolPlease investigate all these things before you buy

To Whom It May concern: Factory Expo Home Centers has received your letter in regards to Mr [redacted] Thank you for bringing this to our attentionThe customer’s contract is nonrefundable, however, Factory Expo Home Centers strives to provide the best customer service to our clients, therefore, we have reached out to Mr [redacted] and have come to a mutual resolution in this matterPlease feel free to contact me if you have any questions [redacted] Sincerely, Xochitl J [redacted] Operations

Product finally delivered yesterdayThe keys did not come with itThe bank did not call them until this morning so they held onto the keysSo far cannot verify if product met the customer specificationsThey allege keys will be here by noon tomorrow but according to tracking number no one has scanned item inI sent the main office my solutionIf no keys arrive so I can let contractor in and survey the product a locksmith will be called and the bill sent to them for reimbursementThis is beyond ridiculous

December 20, Re: Revdex.com Case *** We are in receipt of the above referenced complaint from Ms***. Thank you for bringing this to our attentionMike Q***, Regional Manager for the Rocky Mount location, has spoken with Ms*** regarding her
concerns as we value the feedback from our customers. Ms***’s home was shipped today and we will continue to assist Ms***. Unfortunately, there can be delays by a manufacture which are out of our control and Ms*** was updated on these unexpected delays. Factory Expo Home Center relies on the signed purchase agreement to ensure that our customers are informed upfront of potential delays. In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center. As with every customer, it is our practice provide customer service to our customer and to rely on the terms of the written purchase agreement. Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me. Sincerely, Liz S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for notifying us of the above complaint. *** ***'s refund was processed on June 12th per the executed credit card agreement terms. Ms*** has been made aware Sincerely,Liz S***

To Whom It May Concern: Ms*** has received her keys and once utilities are hooked up Fleetwood Homes will provide warranty work that has been turned in. The factory requires a complete list from customers so that way the customer's items can be addressed in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have discussed the option of moving forward and am agreeable so far with the new termsI will wait until next week for the business and I to finalize the new terms and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:
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We are in receipt of *** *** complaint and we have been in consistent communication with *** *** since, as it is our goal for our customers to have a pleasant experience with Factory Expo Home Centers.
We have notified the customer that their request for a refund will be issued but have since received communication from the customer that they would like to talk more with this about the possibility of moving forward with the purchase.
In summary, we will continue to work with our customer toward a satisfactory outcome. Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me.
Sincerely,
*** ***
***
*** ***
***

First and foremost I wanted to apologize for the delay in a response as I have been out of the office and needed to gather information regarding Mrand Mrs*** letter to the Revdex.com Factory Expo Home Center relies on the signed purchase agreement to insure that our
customers get what they ordered on their homeI am still in the process of reviewing the file and have personally notified Mrand Mrs*** of this In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center As with every customer, it is our practice to rely on the terms of the written purchase agreement Thank you for notifying us of this complaint, if you should have any further questions please feel free tocontact me Sincerely,*** ***Operations Phone: ###-###-####***@factoryexpohomes.com

Here is my response to MrsR*** on this very nasty and untrue letter she sent you.Please show me proof that you have posted this along side her letter.Sincerely,Charlotte,I am totally appalled with your email. I may not be a veteran but my father was, and today is the anniversary of his
death years nowHe taught me to respect not just military people and families but all people and families and your statements are hurtful, defamatory and quite honestly very ugly.When you were in Mike's office and we did the call on speaker phone you did state you had a car paymentBut you neglected to inform anyone of the credit cards you have balances on and monthly payments on those cards, as well as the $a month for lot rent. You withheld information that is very important when calculating someone's debt to income ratio and the ability to repay a loan.Mike and I never pushed you to complete the loan application and leave the full down paymentWe both told you to take your time and do what you needed to do. Once the holidays were over if you wanted to proceed you would then need to complete the loan application process Once we were denied loan approval, I contacted you and told you of such. At that time you said to cancel your loan application and you wanted your money refunded. I then called Mike and explained this to him and he said he had already heard from you and he had started the process of refunding your $500. I make a living at getting people approved for home loans not in doing what you have alleged and statements you have made in this email.I too would recommend that you contact the Revdex.com in regards to the letter you sent and rescind said letter I will be contacting the Revdex.com and informing them of your arrant and misleading and not factful letter as well.Tim C*** * *** *** ***
*** ***
*** ***

To Whom It May Concern:
Ms*** has received her keys and once utilities are hooked up Fleetwood Homes will provide warranty work that has been turned in. The factory requires a complete list from customers so that way the customer's items can be addressed in a timely manner

December 20, "> Re: Revdex.com Case *** We are in receipt of the above referenced complaint from Ms***. Thank you for bringing this to our attentionMike Q***, Regional Manager for the Rocky Mount location, has spoken with Ms*** regarding her concerns as we value the feedback from our customers. Ms***’s home was shipped today and we will continue to assist Ms***. Unfortunately, there can be delays by a manufacture which are out of our control and Ms*** was updated on these unexpected delays. Factory Expo Home Center relies on the signed purchase agreement to ensure that our customers are informed upfront of potential delays. In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center. As with every customer, it is our practice provide customer service to our customer and to rely on the terms of the written purchase agreement. Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me. Sincerely, Liz S***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May concern:
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Factory Expo Home Centers has received your letter in regards to Mr*** ***Thank you for bringing this to our attention
The customer’s contract is nonrefundable, however, Factory Expo Home Centers strives to provide the best customer service to our clients, therefore, we have reached out to Mr*** and have come to a mutual resolution in this matter
Please feel free to contact me if you have any questions ***
Sincerely,
Xochitl J***
Operations