Factory Expo Home Center

To Whom It May Concern:We are in receipt of the above referenced complaint from Mr***. He had written a request to cancel his purchase agreement on November 11, 2014 and it was sent to our sales office in *** **. Our purchases are contractual, they follow a
set process of approvals and per the signed purchase agreement the refund would occur within business days. I spoke with Mr*** on Wednesday November 19th after leaving voice messages and had sent an email request for him to return my call. Mr*** was notified during that phone conversation that his refund would be mailed that same day. If I could be of any further assistances please do not hesitant to contact me.Sincerely,*** ***Operations

Total misrepresentation of what they really are. Crooks! They are dishonest and predatory. They want you to use "their" lender at astronomical interest rates because no other lenders will work with them. I wondered why at first and now I know. Steer clear of them.

To Whom It May Concern:   We are in receipt of [redacted] complaint and we have been in consistent communication with [redacted] since, as it is our goal for our customers to have a pleasant experience with Factory Expo Home Centers.    We have notified the customer that...

their request for a refund will be issued but have since received communication from the customer that they would like to talk more with this about the possibility of moving forward with the purchase.    In summary, we will continue to work with our customer toward a satisfactory outcome.  Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me.    Sincerely,    
 
[redacted] 
[redacted]

To Whom It May Concern:Thank you for bringing this to our attention.  [redacted], operations manager, reached out to Mr. [redacted] on February 9, 2015, as theircontract was contingent on financing and they had been approved.  Mr. and Mrs. [redacted] stated in their letter toFactory Expo Home...

Center that their reason to cancel was based on vendor complications that had been unplanned.  During Ms. [redacted]’s conversation with Mr. [redacted] she notified him that the mutual cancellation agreement would be sent to him and Mrs. [redacted] to sign and return so a refund could be generated.  This was received on February 9, 2015 and submitted to the escrow company as approved.  Mr. and Mrs. [redacted] will be sent their refund directly from the escrow company. We strive to set forth clear expectations with all of our customers and act in good faith and compliance with the signed purchase agreement. Sincerely,[redacted]

To Whom It May Concern:  Thank you for notifying us of the above mention complaint.  We received the list of items from Mr. and Mrs. [redacted] on May 19, 2017 and forwarded to [redacted] with Champion Homes Service Department on the same day.  Champion Homes handles all warranty and service...

request as they are the manufacturer of the home.  Champion Homes tried reaching Mr. and Mrs. [redacted] to schedule service and on June 15 a response was received from the customer.  Champion Homes was at Mr. and Mrs. [redacted] home on Friday the 23rd.  If you should have any further questions please feel free to contact me. Sincerely,[redacted]

June 10, 2015To Whom It May Concern,On May 26, 2015 [redacted], Regional Sales Manager, emailed Mr. [redacted] recapping the review that was done on the signed purchase agreement and requested that Mr. [redacted] give him a call to discuss the email.  [redacted] received a brief email from Mr. [redacted] but no call.  [redacted] has reached out to Mr. [redacted] twice requesting a call.    The first attachment is the signed floor plan which shows a 12" overhang on the hitch end of the home.  The second attachment is a form that Mr. [redacted] requested the manufacturer, [redacted] Homes, to complete regarding the build of the home.  This form also indicates the location of the eves on the home.  Mr. [redacted] signed purchase agreement regarding delivery of a home states that if the delivery requires special equipment due to a complicated delivery, it is the customers responsibility to ensure that the proper equipment and personnel are hired to handle the placement.  Mr. [redacted] freight was for standard delivery only.In summary, we have reached out to Mr. [redacted] to discuss the signed purchase agreement and see if an agreeable conclusion for customer satisfaction can be meet.  We are still waiting to hear from Mr. [redacted]. Sincerely,[redacted]

To Whom It May Concern:   We are in receipt of the above referenced complaint from Ms. [redacted].  We received the written cancellation request from our location in Lynn, AL on May 2nd and the refund was processed the same day.  Ms. [redacted]’s check will be mailed out Friday May 5th...

via [redacted].    Factory Expo Home Centers strive to make sure our customers have a pleasant experience.  As with every customer, it is our practice to provide customer service to our customer and we wish that would have occurred for Ms. [redacted].    Thank you for notifying us of this complaint, if you should have any further questions please feel free to contact me directly.

Below is the response that Factory Expo Home Centers sent in as their response on February 24, 2016 to the Revdex.com.   February 24, 2016Revdex.com of Northern and Western ArizonaRE:  ID# [redacted]:  Charlotte R[redacted] Factory Expo Home Centers is in receipt of Ms. R[redacted] letter.  Factory Expo Home Centers is a separate entity and does not have any affiliation with [redacted].  Factory Expo Home Centers does not have any control of what a lender may require from an applicate.  Ms. R[redacted] submitted her written request to cancel her purchase agreement with Factory Expo Home Centers via email on February 10, 2016.  Texas manufactured housing laws do not allow a dealer to retain a customer’s deposit if a custom order home has not been completed.  Ms. R[redacted] home was not built and a check in the amount of $500 was mailed to Ms. R[redacted] on February 16, 2016.  The check was mailed within the timeframe of the Texas manufacturing housing laws as well.  If I could be of any further assistance, please do not hesitant to contact me at [redacted] Sincerely,Liz S[redacted]Factory Expo Home Centers VP Field Operations

To Whom It May Concern,Thank you for notifying us of Ms. [redacted] request.  Factory Expo Home has reached out to the customer today to give Ms. Campbell confirmation that her credit card was processed back to the original credit card per the terms of the contract and credit card...

agreements.  Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Charlotte R[redacted]

Product finally delivered yesterday. The keys did not come with it. The bank did not call them until this morning so they held onto the keys. So far cannot verify if product met the customer specifications. They allege keys will be here by noon tomorrow but according to tracking number no one has scanned item in. I sent the main office my solution. If no keys arrive so I can let contractor in and survey the product a locksmith will be called and the bill sent to them for reimbursement. This is beyond ridiculous.

To Whom It May concern:   Factory Expo Home Centers has received your letter in regards to Mr. [redacted]. Thank you for bringing this to our attention. The customer’s contract is nonrefundable, however, Factory Expo Home Centers strives to provide the best customer service to our...

clients, therefore, we have reached out to Mr. [redacted] and have come to a mutual resolution in this matter. Please feel free to contact me if you have any questions [redacted]. Sincerely,   Xochitl J[redacted]Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received check from escrow on February 16-2015 I am fully satisfied and thankful that this complaint has been resolved . Thank you for your assistance .   Regards,
[redacted]

First and foremost I wanted to apologize for the delay in a response as I have been out of the office and needed to gather information regarding Mr. and Mrs. [redacted] letter to the Revdex.com.  Factory Expo Home Center relies on the signed purchase agreement to insure...

that our customers get what they ordered on their home. I am still in the process of reviewing the file and have personally notified Mr. and Mrs. [redacted] of this.   In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center.  As with every customer, it is our practice to rely on the terms of the written purchase agreement.  Thank you for notifying us of this complaint, if you should have any further questions please feel free tocontact me.  Sincerely,[redacted]Operations  Phone:  ###-###-####[redacted]@factoryexpohomes.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

 As of this date January 9,2014 we have NOT recieved any type of refund.When emailed or called this business about this there

is on-going excuses as to why not returning!~ The said salesman there [redacted] has more excuses then [redacted] has pills or he passes me

to someone else and again [redacted] has no ANSWERS either!~ I myself have called the corporate office and again I get NOWHERE!~~

As for [redacted] saying sale was contingent on getting financing this is also a false statement!~ He was only supposed to try and

get financing if price of house did not go over our budget of 120,000. He took it upon hisself to just send to financing therefore

this company kept $385.00 that we donot feel was earned by [redacted] again!~ This business is definitely misleading the public as

to nothing they tell you is TRUTH!~     Will never send anyone we know to this place of business..

June 10, 2015To Whom It May Concern,On May 26, 2015 [redacted], Regional Sales Manager, emailed Mr. [redacted] recapping the review that was done on the signed purchase agreement and requested that Mr. [redacted] give him a call to discuss the email.  [redacted] received a brief email from Mr. [redacted] but no call.  [redacted] has reached out to Mr. [redacted] twice requesting a call.    The first attachment is the signed floor plan which shows a 12" overhang on the hitch end of the home.  The second attachment is a form that Mr. [redacted] requested the manufacturer, [redacted] Homes, to complete regarding the build of the home.  This form also indicates the location of the eves on the home.  Mr. [redacted] signed purchase agreement regarding delivery of a home states that if the delivery requires special equipment due to a complicated delivery, it is the customers responsibility to ensure that the proper equipment and personnel are hired to handle the placement.  Mr. [redacted] freight was for standard delivery only.In summary, we have reached out to Mr. [redacted] to discuss the signed purchase agreement and see if an agreeable conclusion for customer satisfaction can be meet.  We are still waiting to hear from Mr. [redacted]. Sincerely,[redacted]

First and foremost I wanted to apologize for the delay in a response as I have been out of the office and needed to gather information regarding Mr. and Mrs. [redacted] letter to the Revdex.com.  Factory Expo Home Center relies on the signed purchase agreement to insure...

that our customers get what they ordered on their home. I am still in the process of reviewing the file and have personally notified Mr. and Mrs. [redacted] of this.   In summary, we strive to make sure our customers have a pleasant experience with Factory Expo Home Center.  As with every customer, it is our practice to rely on the terms of the written purchase agreement.  Thank you for notifying us of this complaint, if you should have any further questions please feel free tocontact me.  Sincerely,[redacted]Operations  Phone:  ###-###-####[redacted]@factoryexpohomes.com

To Whom It May Concern:Thank you for bringing this to our attention.  [redacted], operations manager, reached out to Mr. [redacted] on February 9, 2015, as theircontract was contingent on financing and they had been approved.  Mr. and Mrs. [redacted] stated in their letter toFactory Expo Home...

Center that their reason to cancel was based on vendor complications that had been unplanned.  During Ms. [redacted]’s conversation with Mr. [redacted] she notified him that the mutual cancellation agreement would be sent to him and Mrs. [redacted] to sign and return so a refund could be generated.  This was received on February 9, 2015 and submitted to the escrow company as approved.  Mr. and Mrs. [redacted] will be sent their refund directly from the escrow company. We strive to set forth clear expectations with all of our customers and act in good faith and compliance with the signed purchase agreement. Sincerely,[redacted]

Hello,

Mr. and Mrs. [redacted] check was mailed on January 6th and I have attached a copy of the check.  The refund was done per the signed purchase agreement.

Sincerely,

Total misrepresentation of what they really are. Crooks! They are dishonest and predatory. They want you to use "their" lender at astronomical interest rates because no other lenders will work with them. I wondered why at first and now I know. Steer clear of them.