Falcon Insurance Group, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Afternoon,Prior to making a liability decision we had to confirm coverage and as previously stated, the driver of our insured's vehicle was not a scheduled driver on the policy Coverage was confirmed however based on our driver's statement and the Illinois Traffic Crash Report we determined our driver was not at fault for the accident Unfortunately, the police report is conflicting as both driver gave different statements The driver of our vehicle stated the driver of Mr [redacted] vehicle was traveling at a high rate of speed and merged into his laneThere's no witnesses listed on the police report therefore; based on the police report and our driver's statement our liability denial standsPlease feel free to contact me with any questions or concernsJannette [redacted] Claims Supervisor [redacted]

Dear Revdex.com, Please be advised this accident occurred on 9/14/and was reported to our office on 9/18/ Prior to accepting coverage and liability we had to secure the police report and our insured statement Our insured statement was secure and the police report was received therefore, on October 9, a payment in the amount of $10,was issued to settle MrsStormy [redacted] property damage claimPlease feel free to contact me with any questions or concernsKind Regards, Jannette Cordero Claims Supervisor ###-###-####

To Whom It May Concern,Please be advised the handling adjuster has contacted Ms [redacted] and on March 1, a payment in the amount of $was issued to settle Tyler [redacted] bodily injury claim.If you have any questions or concerns, please feel free to contact me.Yours truly,Jannette [redacted] Claims Supervisor [redacted]

Please be advised this accident occurred on July 19, and was reported to our office that day by our insured, MsAnnie [redacted] The handling adjuster secured a recorded statement from Ms [redacted] who stated she was traveling on Halsted Street when Ms [redacted] made a left turning front of her vehicle causing this accident Both Ms [redacted] and Ms [redacted] state Ms [redacted] made a left turn in front of Ms [redacted] , although Ms [redacted] ’s citation was dismissed and she is disputing Ms [redacted] ’s statement there is no evidence to discredit our insured’s statement Also, Ms [redacted] ’s liability carrier accepted majority liability and issued a 70% settlement payment to Ms [redacted] because they also agree Ms [redacted] was majority at fault for this accident therefore; we are standing on our liability denial.We realize that being involved in an accident is unpleasant and we regret the inconvenience Ms [redacted] has experienced

Please be advised this accident occurred on 11/18/and was reported to our office 11/19/ On 12/1/a payment in the amount of $was issued to settle Ms [redacted] claim Please contact me with any questions or concerns [redacted] Cordero Claims Supervisor [redacted]

Please allow this as a response to Mr [redacted] ’s complaintThe claim was reported to our office on August 10, with a date of loss of August 9, at 5:pmOur insured’s policy lapsed from July 15, 12:am to August 9, 6:pmOn scene police report confirms loss occurred at August 9, at 5:pmOn August 18th the handling adjuster spoke with Mr [redacted] ’s to advise no policy was inforce for the date of loss and written denial was forwarded to them as well indicating no coverage was afforded for his claim and we would not consider any payments for their damages David R [redacted] Claims Supervisor Falcon Insurance Group www.falconinsgroup.com 9, d 630.332-f e [email protected] [email protected]

Please be advised this accident occurred on November 20, and was reported to our company November 23, In order to confirm coverage a copy of the Illinois Traffic Crash Report was required The police report was received and coverage and liability were confirmed On December 18, the handling adjuster contacted Ms [redacted] and left a voicemail message providing her with settlement details A payment in the amount of $was issued to settle Ms [redacted] property damage claim January 19, Ms [redacted] rental invoice in the amount of $was received At that time a reimbursement payment in the amount of $was issued to [redacted] for her rental carJanuary 25, a supplement payment in the amount of $was issued to Ms [redacted] shop for additional damage found during the coarse of repairsAt this time Ms [redacted] property damage claim has been handled and the handling adjuster is following up with Ms [redacted] regarding any additional concerns

Please be advised this accident occurred on September 09, and was reported to our office on September 22, by Mr [redacted] The handling adjuster called Mr [redacted] on September 23, and September 26, 2016, there was no answer therefore a message was left for callbackOn September 27, the handling adjuster spoke to Mr [redacted] and explained claim procedure he explained we were pending coverage and liability investigation and the estimate to his truckCoverage and liability were confirmed and Mr [redacted] ’s estimate was received on October 19, a payment in the amount of $was issued to settle Mr [redacted] ’s property damage claimIn regards to Mr [redacted] ’s business income loss wage claim a payment in the amount of $was issued on October 19, to settle his claimWe realize that being involved in an accident is unpleasant and we regret the inconvenience Mr [redacted] has experienced Please feel free to contact me with any questions or concerns Yours truly, [redacted] Claims Supervisor ( [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, Joseph [redacted]

Please be advised this accident occurred on June 24, and was reported to our office on June 28, We were pending th epolice report to complete our coverage and liability investigation The police reported was received on August 2, Ms***'s vehicle was deemed a total loss and at this time we have settled her total loss claim for $ Payment has been issued and Ms [redacted] is scheduled to pick up her settlement check in our office today

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @falconinsgroup.com Please be advised that payment to the customer has been issued

On February 25, 2019 my husband and I were rear-ended by a man who is insured through Falcon on his mother's policy. his mother arrived on the scene and the police did as well. We have a police report and pictures of the damage from our truck and the damage of the driver's car. The pictures clearly indicate who is at fault, furthermore, the driver of the other car received a citation for driving without a proper license. My husband and I sent Falcon pictures, filled out all necessary forms and it is now 5-22-2019 and our truck is still not fixed. All we have received is a letter stating they have not received a statement from their insured and until they do the case is not closed. We called to day and was told they are closing the case because the police report is vague. I do not understand how this company can hold a license to sell insurance in the State of Texas and not investigate a crash, damage to both vehicles, and get away with not paying claims. This is fraud and we are contacting Channel 4 San Antonio to investigate this insurance company. I am a business owner and would not be in business if I conducted business this way. I am contacting my state senator and governor and congressman to find out why this company is allowed to conduct business in the State of Texas.

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: Jannette ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@falconinsgroup.com
Please be advised Ms*** filed with her carrier for repairs to her vehicleOnce we received proof of Ms***'s
deductible we will issue her deductible reimbursementAt this time we have not received subrogation correspondence from her carrier
In regards to Ms***'s medical expense a injury claim has not been presented to our companyMs*** can fax any documentation she has to XXX-XXX-XXXX and we will handle accordingly
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is absurdThe only reason I filed with my own carrier is because FALCON NEVER RESPONDED TO MY HUNDREDS OF PHONE CALLSI shouldn't have to go to these lengths to get a response from this companySorry - but they have zero customer service and their response is a jokeThey had weeks to contact me regarding sending them my medical bills or faxing them anything - THEY NEVER DID - NOT UNTIL I GOT Revdex.com INVOLVED AS WELL AS THE DEPARTMENT OF INSURANCE
This company is the worst I have every dealt with and don't know the meaning of customer service!

Initial Business Response /* (1000, 5, 2015/06/03) */
To Whom It May Concern,
This is regards to the complaint filed by Ms***
Please be advised that Ms*** carries liability only with uninsured motorist property damage coverage under her policyOn May 1st a liability only letter
was mailed to the insured
According to Ms*** she turned left when the claimant ran the red light causing their vehicles to collideThe Illinois Crash Report, indicates Ms*** turned left striking the claimant, who entered the intersectionThe police report does not indicate the other party ran the red lightBased on the evidence provided, the proximate cause of this incident was Ms*** failure to turn left when it was safe and clear to do so
This morning, Ms*** spoke to her adjuster and informed him that her citation was dismissedThe adjuster explained that based on the facts, she is majority at fault; however, if she can secure an amended report with additional evidence we would re-evaluate our position
Ms*** understood our position and informed her adjuster, *** *** that she would contact the Chicago Police Department to see if she can have the Illinois Traffic Crash Report amended
Upon receipt of the amended report, our company will re-evaluate our liability position
Yours truly,
*** ***

Complaint:
tatement is untrue and uses my name publicly which was asked to not use any personal information in the statementMy name should have never been used it is personal information and it is not trueI did not admit to turning in front of anyoneShe was pulled over in a bus lane out of traffic several feet away from me and pulled off without looking.
I am rejecting this response because:
Sincerely,
Tamika ***

March 3, Revdex.com of Chicago and Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL Problem Report ID: *** Complainant:
*** *** Claim No: *** Date of Loss: November 7, Insured: *** *** Dear Revdex.com Customer Relations Advisor, This letter is in regards to the complaint filed by Mr*** ***Mr*** reported his loss to us on November 17, 2015, and we contacted him on December 2, to take his statement of loss. Over the course of the next three months we finalized our liability investigation, obtained an estimate of damages for Mr*** vehicle, and verified his repair facility of choice. Then on February 2, we requested cell phone records from both Mr*** and our insured due to an ongoing coverage investigation. After receiving the requested records from Mr***, we verified that there was no coverage in force on our policy at the time of lossWe therefore denied the claim, and informed Mr*** of our decision on March 2, On that same day we also mailed him a letter stating the sameWe realize that being involved in an incident is unpleasant and regret the inconvenience that Mr*** has experiencedIf you have any questions or concerns, please feel free to contact me at (*** ***Yours truly, *** ***Claims Supervisor ***

Complaint: ***
I am rejecting this response because: I talked to Mrs *** and they have tried to call falcon to inform them that yes they were at fault I've called and talk to the mom I had one of my friends who speak Spanish call and talk to the mom and she informedher that over a month ago they sent the paperwork back and they also called falcon to inform them that yes she was at fault .But falcon keeps saying they have not talk to them which I believe is FalseI've call Falcon server all times and they haven't returned my call.the lady I talk to at Falcon wants me to file it with my insurance and they will pay me back at a later date, and I refuse to do that because it's not my fault
Sincerely,
*** ***

Please be advised this accident took place on 7/16/and was reported to our office on 7/18/by Ms*** A police report was not filed and unfortunately we have not had cooperation from our insured to date At this time we have spoke to Ms*** and she is forwarding photos
she took on scene and we may be able to settle her claim based on these photos Please feel free to contact me with any questions or concerns

To Whom it May Concern,Please be advised at the time this accident was reported our insured, Nichol Phillips, advised Kyle *** was the driver of her vehicle at the time of the accident The driver, Kyle Caballero, was not a scheduled driver on her policy therefore, a coverage
investigation had to be completed Information was requested from our insured and Mr*** in order to complete our investigation At this time, we have confirmed coverage for this loss however; based on our driver statement and the Illinois Traffic Crash Report we have determined our driver is not at fault for this accident as the driver of Mr*** vehicle merged into our insured's vehicle lane at a high rate of speed I have attached a copy of the police report for your review.Please feel free to contact me with any questions or concerns. Thank you,Jannette *** Claims Supervisor***