Falcon Insurance Group, LLC

Complaint: ***
I am rejecting this response because: I still have not received payment for my car in full and I still have not received reimbursement for my rental car that I had to pay for out of my own pocket. Falcon Insurance had drawn out the process and refused to pay the ACV of my carAfter being given over $in additions/add-ons to my vehicle, they said it only increased the value $15. I am waiting for all of my reimbursement to be issued
Sincerely,
*** ***

Please be advised this accident occurred on March 23, and was reported to our company April 17, In order to complete our investigation we need to speak to our insured, Everett *** Unfortunately, Mr*** has not responded to our calls or letters to date
A police report was filed on-scene but does not list our insured's information therefore, we are unable to complete our investigation based on that report. I spoke to Mr*** today and explained status Mr*** is going to forward the text messages our insured sent regarding the accident The handling adjuster is going to follow up with the police department and confirm the possibility of an additional report that contains our insured's information/statement. We realize being involved in an accident is unpleasant and we regret the inconvenience Mr*** has experienced We are working toward resolving this matter. Please feel free to contact me with any questions or concerns. Regards, Jannette *** Claims Supervisor ###-###-####

Initial Business Response /* (1000, 9, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@falconinsgroup.com
Dear Sir of Madam,
On February 2, Mr*** reported his vehicle had been hit while parkedHe stated he was towing
his vehicle to ***'s Body Shop, the shop of his choiceAt that time he was advised if he his vehicle was left at ***'s Body Shop he would be responsible for difference in labor rate charges and any additional fees being incurred as we have a shop in his areaHis vehicle was set up for an inspection and payment was issued to Mr*** and ***'s Body Shop for repair to his vehicle
A supplement for Mr***'s vehicle was needed and ***'s failed to follow our supplement procedure's and completed the additional repairs without giving our company the opportunity to re-inspecting the vehicleAt this time we have obtained all invoices in regards to the additional repairs that were completed by ***'s and forwarded to the appraiser for supplement reviewA supplement payment in the amount of $has been issued to ***'s Body Shop
Initial Consumer Rebuttal /* (3000, 11, 2015/05/07) */
(SPAM) Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
message
*** *** Thu, May 7, at 12:PM
To: "Revdex.com (Do Not Reply To This Email Address)"
Falcon's response is untrueAn adjuster was sent by Falcon to inspect the vehicle, but failed to provide a copy of their estimate to the body shop, for the shop to have an opportunity to provide a supplementThat's what was done during my previous engagement between Falcon and ***'s Auto Body, and I have no idea why it wasn't done this timeFurthermore, countless calls to Falcon from both ***'s and I went unanswered
After months, I was finally sent a check for a grossly lower amount (~$900, based on an estimate with no input from ***'s) than what I paid for the repairs (~$4200, which includes a $deductible and an understanding that I'd be reimbursed at a lower labor rate), which I have not cashed, lest I accept this as the correct amount
I have since received a voicemail on May from Falcon indicating that I'd be receiving a check for approximately $more (~$1500)Unfortunately, I'm once again unable to get anyone at Falcon to answer the phone and answer my couple of outstanding questions
I'm clearly being given less than what I paid for the repair work, even after the labor differences, but I'm willing to accept that if only to move on with my life
I must point out that Falcon has only returned my calls after I posted unsatisfactory comments to the Revdex.com, and when I was unable to get to the phone in time, failed to return my calls back
Final Business Response /* (4000, 15, 2015/05/18) */
To date we have made numerous attempts to reach Mr *** regarding a rental receipt he was supposed to have emailed in with his receipt for the repairsIn the email only the receipt for repairs was attached
Once the rental receipt is received from Mr *** we will reimburse him per his policy guidelines for the $a day reimbursement for the rental while his vehicle was being repaired
Final Consumer Response /* (4200, 17, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had previously notified Falcon that I didn't rent a car while my on vehicle was being repaired back in FebruaryI just emailed them to reiterate this info
As an aside, I did finally receive a check from FalconThe amount (approx$1400) was supposedly based on Falcon's valuation of the body shop's own estimate (over $4200, which is what I paid for the work)This is significantly less than what I should've received, even after taking the differences in labor rates into account, but it's honestly more than I expected after all the stalling and lack of communicationI'd just like to move on with my life at this point

December 11, Mr*** was involved in an accident with Mr*** ***, an unscheduled driver under our insured, *** *** Texas Limited Policy. Unfortunately to date our insured and the unscheduled driver have failed to cooperate with our coverage
investigation. Under a Texas Limited Policy liability coverage is only provided to listed drivers on the Declaration Page or other non-resident operators using the covered auto with express or implied permission. At this time without cooperation to confirm coverage we are not able to settle Mr*** property damage claim

To Whom It May Concern,Please be advised this accident occurred on March 24, 2017 and was reported to our office that same day by Ms. Janae [redacted].  In order to complete our investigation we were pending our insured statement as well as the police report Ms. [redacted] advised was...

filed.  The handling adjuster secured our insured statement however several unsuccessful attempts to secure the police report.  At this time based on all the information gathered we have accepted coverage and liability for this accident.  The handling adjuster has contacted Ms. [redacted] to confirm the repair facility she would like her vehicle repaired at and payment will be issued accordingly.Please feel free to contact me with any questions or concerns.Kind Regards,Jannette [redacted] Claims Supervisor P: ###-###-####   F: ###-###-####

Dear Revdex.com, Please be advised this accident occurred on 9/14/2017 and was reported to our office on 9/18/17.   Prior to accepting coverage and liability we had to secure the police report and our insured statement.  Our insured statement was secure and the police...

report was received therefore, on October 9, 2017 a payment in the amount of $10,635.85 was issued to settle Mrs. Stormy [redacted] property damage claim. Please feel free to contact me with any questions or concerns. Kind Regards, Jannette Cordero Claims Supervisor ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please be advised this accident occurred on 11/18/16 and was reported to our office 11/19/2016.  On 12/1/2016 a payment in the amount of $2658.24 was issued to settle Ms. [redacted] claim.  Please contact me with any questions or concerns. [redacted] Cordero Claims...

Supervisor[redacted]

Please be advised this accident occurred on September 09, 2016 and was reported to our office on September 22, 2016 by Mr. [redacted]. The handling adjuster called Mr. [redacted] on September 23, 2016 and September 26, 2016, there was no answer therefore a message was left for callback. On September 27,...

2016 the handling adjuster spoke to Mr. [redacted] and explained claim procedure he explained we were pending coverage and liability investigation and the estimate to his truck. Coverage and liability were confirmed and Mr. [redacted]’s estimate was received on October 19, 2016 a payment in the amount of $7840.01 was issued to settle Mr. [redacted]’s property damage claim. In regards to Mr. [redacted]’s business income loss wage claim a payment in the amount of $3456.86 was issued on October 19, 2016 to settle his claim. We realize that being involved in an accident is unpleasant and we regret the inconvenience Mr. [redacted] has experienced.  Please feel free to contact me with any questions or concerns.  Yours truly, [redacted] Claims Supervisor ([redacted]

Please allow this as a response to Mr. [redacted]’s complaint. The claim was reported to our office on August 10, 2016 with a date of loss of August 9, 2016 at 5:56 pm. Our insured’s policy lapsed from July 15, 2016 12:01 am to August 9, 2016 6:06 pm. On scene police report confirms loss occurred at August 9, 2016 at 5:56 pm. On August 18th the handling adjuster spoke with Mr. [redacted]’s to advise no policy was inforce for the date of loss and written denial was forwarded to them as well indicating no coverage was afforded for his claim and we would not consider any payments for their damages.   David R. [redacted] Claims Supervisor Falcon Insurance Group www.falconinsgroup.com 9, 2016 d   630.332-3149 f   888.958.7684 e   [email protected]      [email protected]

As previously advised this loss was reported to our company 13 days after the accident took place.  Although Mr. [redacted] failed to mitigate his damages we reimbursed Mr [redacted] 2 weeks of business income wages. Again, at this time we are pending the temporary repair invoice, once recieved our appraisal department will review for reimbursement. Please feel free to contact our office with any questions or concerns. [redacted] Cordero [redacted]

This responseis in regards to the complaint filed by Mr. [redacted].   Please be advised this accident occurred on October 15, 2016 and was reported to our office on October 17, 2016.    The handling adjuster spoke to Mr. [redacted] on October 18, 2016 and secured his statement,...

explained claim procedures and set his vehicle up for an inspection.  Mr. [redacted]’s estimate was received and on October 28, 2016 a payment in the amount of $4135.84 was issued to settle Mr. [redacted]’s property damage claim.   Mr. [redacted] advised there was additional damage to his vehicle missed on the preliminary estimate, at that time a re-inspection was set up for an appraiser to go out and re-inspect his vehicle.    November 2, 2016 the supplement of damage was received and it confirmed, based on the amount of hidden damage, his vehicle was deemed a total loss.  I spoke to Mr. [redacted] and explained his vehicle was deemed a total loss and authorized 7 days of rental reimbursement.   The file has been transferred to our total loss department who will contact Mr. [redacted] to settle his total loss claim.    If you have any questions or concerns, please feel free to contact me.   Yours truly,   [redacted] Claims Supervisor (630) [redacted]

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: Lori Granat Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@falconinsgroup.com
Mr. Godfrey [redacted] purchased an auto policy with an agent, which provided the address XXXXX Juniper Ave as him home address....

Agent on file has attempted numerous times to contact Mr. [redacted] but to no avail. In order to resolve this issue, effective today 6/4 we will discontinue to send mail to Mr. [redacted] home address. We will continue to contact our insured to confirm his home address.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the insurance agent/business could not locate the said insured, how could the policy have continued? I must reiterate, that I have been returning their letters for years!! Someone must have known that!!!
This has been going on for over 5 or more years!! I am a little concerned that the Falcon people say that I won't be getting any more mail concerning [redacted]: what I would like to know if my address will be EXPUNGED from future references!! If they can agree to that then I will be satisfied!!

Please be advised mr. [redacted]'s vehicle has been deemed a total loss.  At this time we have settled Mr. [redacted]'s claim in the amount of $10,124 less $4135.84 payment that has already been issued to Mr. [redacted].  Once the title to Mr. [redacted]'s vehicle is received the remaining $5988.16 will be issued to Mr. [redacted]. Please contact me with any questions or concerns. [redacted] 630-[redacted]

Please be advised this accident occurred on July 19, 2016 and was reported to our office that day by our insured, Ms. Annie [redacted].  The handling adjuster secured a recorded statement from Ms. [redacted] who stated she was traveling on Halsted Street when Ms. [redacted] made a left turning front of...

her vehicle causing this accident.  Both Ms. [redacted] and Ms. [redacted] state Ms. [redacted] made a left turn in front of Ms. [redacted], although Ms. [redacted]’s citation was dismissed and she is disputing Ms. [redacted]’s statement there is no evidence to discredit our insured’s statement.   Also, Ms. [redacted]’s liability carrier accepted majority liability and issued a 70% settlement payment to Ms. [redacted] because they also agree Ms. [redacted] was majority at fault for this accident therefore; we are standing on our liability denial.We realize that being involved in an accident is unpleasant and we regret the inconvenience Ms. [redacted] has experienced.

Complaint: [redacted]
I am rejecting this response because:This company never answer the phone you have to call them at least 4 times a day . Then they lie to you and when you call them out on it they lie. The accident happen in Sept and was report it in September that's two months ago but they only want to reimburse two weeks of wagesThis why they have a F rating because they aren't professional and shouldn't be considered to practice business in the United States because they never handle claims as if it was them in the accident unable to take care of there family because someone took your means of being able to work away.  
Sincerely,
[redacted]

To Whom It May Concern,Please be advised the handling adjuster has contacted Ms. [redacted] and on March 1, 2017 a payment in the amount of $400 was issued to settle Tyler [redacted] bodily injury claim.If you have any questions or concerns, please feel free to contact me.Yours truly,Jannette...

[redacted]Claims Supervisor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Afternoon,Prior to making a liability decision we had to confirm coverage and as previously stated, the driver of our insured's vehicle was not a scheduled driver on the policy.  Coverage was confirmed however based on our driver's statement and the Illinois Traffic Crash Report we determined our driver was not at fault for the accident.  Unfortunately, the police report is conflicting as both driver gave different statements.  The driver of our vehicle stated the driver of Mr. [redacted] vehicle was traveling at a high rate of speed and merged into his lane. There's no witnesses listed on the police report therefore; based on the police report and our driver's statement our liability denial stands. Please feel free to contact me with any questions or concerns. Jannette [redacted] Claims Supervisor [redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@falconinsgroup.com
Please be advised that payment to the customer has been issued.