Fallenherobracelets.com

We are in receipt of the complaint filed by one [redacted] ***This customer has been problematic from the moment she placed her orderFirst we will address the response to the Negative Review left by this individualOur response is 100% accurateMs [redacted] placed an order for a custom embroidered herShe was instructed to provide sizing infoShe chose to disregard that as well as the clearly provided details on processing and production lead times which are industry standardIn addition to this, Ms [redacted] disregarded the fact that it was a holiday season and disregarded weather and holiday related delays in regards to production and shipping, not only on our end but also with the USPSFrom the moment that Ms [redacted] made contact, her communications were hostile and volatile and challengingThere was never a polite communication to us from Ms***We made every effort to address her concerns, yet she made unreasonable demands and threatsThe messages themselves conveyed a level of psychopathy which it atypical to most people, and despite numerous communications further explaining lead times and production, all of which she was made aware of prior to purchase, as well as following her purchase, were disregardedNo one here "went off." Once Ms [redacted] began making terroristic threats in violation of state and federal laws we ceased communication with herShe then entered into a conspiracy with "friends" to further harass and threaten and antagonize our employees and our organization, and in fact was the perpetrator of more than one death threat and threats of bodily harmOur response to Ms***'s negative review is 100% accurateOur track record and our customer service speaks for itself, in years we have had only complaints and only negative reviews, both by the same complaintant, and after over 500,transactions worldwide we maintain a very solid and satisfied customer baseThe variable here is Ms [redacted] As to the order placed by Ms [redacted] placed an order on 11/for a custom embroidered hatMs [redacted] was informed prior to purchase as well as several times following her purchase that there was a to day processing time frame and a to week lead time on hatsBearing in mind that this was during a holiday season and orders are processed and filled as quickly as possible and in the order they are receivedAdditionally, our Christmas cutoff was 12/15, at which time we leave to spend time with our families, as we are a nonprofit with no paid employees, these days are the only holidays/vacation time we receive throughout the entire yeardays into Ms***'s order was ThanksgivingMs [redacted] had not yet provided sizing information despite numerous requestsThe date of 12/15, our Christmas cutoff, which was clearly indicated and provided to Ms***, marked days into Ms***'s orderThat means it was only days after processing and her order was in productionMs [redacted] was made aware prior to purchase as well as six times following her purchase that there was a to week lead time on hatsThis was not a surprise and Ms [redacted] even remarked to this fact that she was aware of this time frame in her negative review, which was based on misrepresentations and malicious intent on her part to harm our nonprofit organizationWe return to work on 1/Even if we disregard the holidays to which Ms [redacted] was made aware both prior to and following her purchase 12/would mark the 6th week, yet processing not being factored in moves that 6th week to this current weekThese are the factsMs [redacted] chose to attack our organization despite agreeing to terms of service upon purchase, and absolutely disregarded lead times and all the information provided and requestedShe then left defamatory and libelous commentary in a negative review, despite the fact that the time frames for delivery had not yet expiredWe have no interest in any further communication with Ms***And Ms [redacted] will not be issued a refund as her order has already shippedWe paid for the item ordered by Ms***, and we are unable to issue refunds for items that have been paid forThis was already clearly explained to Ms [redacted] and "buyer's remorse" is not an element to which policies allow us to issue refundsMs [redacted] indicates in her complaint that she has not received her item in "one month." Ms [redacted] was explained both prior to and following her purchase that there was a to day processing time frame and a to week lead time on her orderMs [redacted] agreed to this upon purchaseMs [redacted] corroborated the fact that she was clearly aware of this in her negative review which was entirely libelous and false.? As for rudeness, at no time were we rude, rather, Ms***, after making several personal attack against us decided to take the issue personallyShe simply did not like our industry standard lead times and despite being made clearly aware of those lead times she labeled it "advertising" which subjects her to legal liabilities for defamationWe are still in the process of discussion the issue with our legal council in order to determine whether or not we will be filing civil charges against Ms [redacted] for libel, slander, and defamation in state courtMs [redacted] continues her personal attacks in statements such as "he should not be a business owner." The reality of the matter is that we run more than one nonprofit and Ms [redacted] placed an order from our fundraiserWe also maintain several marketplacesWe are also engaged in several other businesses and operate in very sensitive areas which include Executive Protection and weapon sales to military and law enforcementOur organization as well as myself, own businesses, to which again, no complaints or negative reviewsAs someone who "should not be a business owner" I and we are doing fairly well, consideringMs [redacted] further extols her work history in that she "was a customer service manager for years." To which our response is congratulationsLet us compare resumes thenAside from being Chief Executive Officer of more than one corporation, military service, two decades of deployment as a private military contractor throughout the Middle East on contracts for the State Department and the C.I.Ato name only a few clients, I also hold three Masters of Arts degrees from tier-level state universitiesI also attended law schoolI also worked as a special investigator to the prosecuting attorneyI have worked as a police adviserMy personal resume is seven pages long? These are elements absolutely irrelevant to the facts in relation to the transaction engaged in by Ms***, and the lies and manipulation and deception to which she catered to in an effort to play the victim, despite the fact that the only true issue is her absolute disregard for the lead times to which she agreed to and her premature escalation to an issue of time frame, and her threats and further conspiracy to attack our organization without cause or warrant Ms [redacted] was never "spoken to" in any manner other than professionallyMs [redacted] chose to take simple responses indicating time frames as personal, rather then waiting like everyone else, for their order to be completed in the time frames promisedMs [redacted] also seems to think that she has the right to attack people and engage in hostile dialogue, and not receive a responseWe will respond and defend ourselvesMs [redacted] is 100% wrongAs for "bashing people" we neither have the time nor the desire to "bash people." Ms [redacted] is simply immature and selfish and feels that she can tell others how to run their businessesMs [redacted] should probably be careful as to how she engages people in the future, her manner of communication is highly volatile and problematic and does not help situations resolve themselves In closing, we maintain ourselves always in a professional mannerThe unfortunate truth of the matter is that such incidents and events are the cost of doing businessOne in a hundred transactions will not go smoothlyWe have to accept that fact and move forwardWe appreciate the Revdex.com allowing us to respond and look forward to this matter being closed in our favor.? As to Ms***'s orderIt has been shippedWe consider this matter resolved and closedThank you and have a happy New Year ?

Revdex.com: I talked with someone at Revdex.com on the phoneAs I will never do business with this gentleman ever again nor will I recommend his business to anyone I knowAs you at the Revdex.com has seen from the nature of Mike F [redacted] 's message to me, he's extremely rudeSaid some vile things to me that were completely uncalled for from a business manOther consumers have a right to know who they are dealing withI give all the information to my boyfriend who the hat was forHe is a navy vetHe finally was able to get confirmation that the hat has been sent outNow just waiting for it to show up and hoping it's the correct hat and color that I orderedI appreciate the Revdex.com helping me get this resolvedIf the Revdex.com hadn't been involved, I don't think my boyfriend would have ever gotten his hat or at least not for a very long timeSo thank you for all your helpI really appreciate your time.? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is inaccurate? I placed the order on December 2nd, and according to the tracking number you gave me it was shipped today January 5th, at 2:pmThe means it was not shipped out days of order placed.? I will be looking out for my order.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response becauseFirst I have not made a single threat the same can not be said for Mr F [redacted] I ordered a shirt and a hatWhen I ordered them I ordered a large shirt and the hat I ordered had a adjustable back no sizing neededI was never asked for sizingI have also yet to be refunded by MrF [redacted] At this point in time I do not care about the moneyI just wanted to try and do something to warn other customers away from this manHe is extremely unprofessional and immatureI want no further communication with him periodFor those reading this you have been warned Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: I have attached the [redacted] ***? statements that prove Fallen Hero Bracelets took and cashed from my [redacted] ***? ending in [redacted] through Paypal $They continue to accuse me of stealing back that money of which is a complete lieWhere is the proof I stole money from Fallen Hero Bracelets and how could I possibly steal the money? They continue to try to extort money from me and threaten to ruin meI'm the Founder and Executive Director of [redacted] ? [redacted] is a Faith-Based 501-CNon-Profit registered in the [redacted] I'm also an Ordained Minister and MissionaryI'am not a thief! I'm sick and tired of these accusationsI sent a recent email to MF [redacted] to stop this insanity and leave me alone or I would go to my local News Channel and MinutesThey accuse me and accuse me but have shown you no proof of me stealing moneyI don't need their moneyThey continue to fail to answer why it took months for me to get my hat and continue to lie about the fact that I contacted them three times about itIf they have any issue whatsoever, it would be with PaypalWhen I complained to Paypal, Paypal contacted Fallen Hero Bracelets and got me my hatPlease feel free to review my credentials on [redacted] I'm not a liar Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:First I would like to provide the link to the seller's website where the user agreement is located:? [redacted] The area of specific interest, that the seller seems reluctant to acknowledge, is the third section labeled "Payment Policy"In this section, the seller states this,We accept most forms of payment, but please email us with any questions you may have in regards to payments other than those which may be made available as optionsOur email address is? [redacted] Please email us if there are any issues in relation to purchases made, such as cancelling a purchase, an error in the purchase or the need for additional time in order to make a payment, we will work with you on all situations which may ariseAll of our checkouts are currently made through Paypal in order to product all of our customers through Paypal's Buyer Protection ProgramAll of your purchases are protected by PaypalWe also accept all major credit cards through Paypal, which again protects your purchase unconditionally.? As I used accepted procedures in accordance with Paypal's Buyer Protection Protection program upon approaching the day mark after placing my original order, and only receiving the same dialogue that amounted to essentially, "I'm working on your order, and will have it to you soon", at no time did I threaten the seller with anything except for going through the process in accordance with PayPal, an agreement in which the seller is also subject toPayPal is the entity who placed a hold on the funds associated with my purchase, in the event that an issue could not be resolved through myself and the sellerI am not going to get into a childish argument with the seller, as he clearly is showing a lack of mental stability through the verbiage and quick escalation of aggression he has used as of lateTruly I hope he gets the help he needs, as it seems as though he is unstable and existing in an alternate reality, or perhaps he is confusing my order with someone else's again, I'm not sure which.? I will concede that since the time that I have lodged my initial complaint with both Revdex.com and PayPal, I have received notification that a package has been shipped associated with the tracking number originally sent to me with this order, and is due to be delivered on July If the order is received and is correct in accordance with what I originally ordered, then the only thing I have to complain about is the seller's poor customer service practicesHowever, when seeing some of the previous complaints filed by other customers, there is one specifically that states the seller sent them an insulting postcard using the postage associated with their original tracking number; should I receive such an item, I will be sure to submit that as evidence to support my claim

We do not care if Mr [redacted] "rejects" our "response." Immediately following our response to Mr [redacted] frivolous complaint, Mr [redacted] emailed us stating "let the games begin." We will allow our attorneys to deal with Mr [redacted] As for "grasping at straws" Mr [redacted] is a real piece of workNot only did we ship Mr [redacted] order once, we did so twicePerhaps if Mr [redacted] provided an accurate mailing address, there would be no issueThe fact of the matter is, that under terms of service as well as shipping policies, not only our own but from third party processors, we are required to ship orders to the addresses provided at checkoutAs previously stated, the first shipment was stolen on August The second replacement shipment was already mailed out to Mr [redacted] As a matter of record, the address provided by Mr [redacted] at checkout was [redacted] GARDEN GROVE, CA US ? Note that Mr [redacted] is not utilizing an address in Mobile, Alabama Mr [redacted] never "asked" for anything, rather, he demanded, he attacked, he assaulted and he defamed us and our organizationMr [redacted] WILL NOT receive any form of a refund from usHis order has shippedAs for "playing games" it was Mr [redacted] who sent us the email stated "let the games begin." I run a legitimate business and work very hardYes, review the other complaints none of which hold any merit and all of which had the concerns addressed immediately and were closedThe only one here playing games is Mr [redacted] Yes, Mr [redacted] has engaged in cyber-bullying, in stalking, in harassment, and in threatsMr [redacted] now calls me a "loose canon." This is verging on disgustingYes, I do urge Mr [redacted] to "come see me." This is beyond ridiculousOur attorneys will be sorting this out quite clearly with Mr [redacted] As for reputable, Mr [redacted] has defrauded and scammed numerous people and there are others who have had to deal with his psychopathy in the pastFurthermore, with three Masters degrees, as an expert in my field, and having worked for over years in executive protection and law enforcement, I would be more than happy to compare "reputable" and "professional" backgrounds and resumes with Mr [redacted] , who cannot even seem to have a conversationAnd for the record, "shmuck" is actually spelled "schmuck." Get an education"Push over?" Really? "Victims?" Really? Our attorney will sort this out with you as well Again, Mr [redacted] order has shippedThe USPS tracking number is [redacted] The order was shipped to the address provided at checkoutWe will not be issuing Mr [redacted] any sort of refundWe consider this matter resolved and closed

Subject: Re: Revdex.com- complaint [redacted] Mr [redacted] did place an order in AugustMr [redacted] ’s order shipped within the lead time promisedMr [redacted] notified us in October that the order had not arrivedWe in turn, at no cost to Mr [redacted] , reordered his itemIt will ship once it is completed and it arrivesMr [redacted] was informed of all of all of thisMr [redacted] was also informed that we do not issue refunds on custom made items that we have paid forWe DID NOT “charge” Mr [redacted] ’s “account $41.25” rather Mr [redacted] placed and order and made a paymentWe do not process payments or take paymentsWe have responded to all of Mr [redacted] ’s emails and again, we DO NOT offer refunds on custom made items or items we have paid forMr [redacted] will have to wait for the item to arrive to replace the original shipment which Mr [redacted] more than likely already received.? Now as to Mr [redacted] ’s defamationWe will be pursuing a civil action against Mr [redacted] for defamation and tortious interference for calling our company a “scam.” Mr [redacted] ’s further attempts at harming our organization by contacting the Tacoma Police Department, along with the terms of service agreement Mr [redacted] agreed to at checkout give the State of Washington jurisdictionWe will be seeking unspecified damagesWe send customers to collections for defrauding us and for committing bank fraudThis is a standard process and we again DO NOT issue refundsWe look forward to seeing Mr [redacted] in court in January.Lo Que Sea, Cuando Sea, Donde Sea (Anything, Anytime, Anywhere) ~ Motto of the 7th Special Forces GroupMichael F [redacted] Chief Executive OfficerThe Benjamin FoundationFallenherobracelets.comThe Roberts Ridge FoundationThe Midnight Coal CompanyKopfjager Arms & Tier TacticalDeutschewerksPipeline Cigars253-459-***? "Choose you this day whom ye will serve; but as for me and my house, we will serve the LORD." ~ Joshua 24:(KJV)"Democracy is two wolves and a sheep voting on whats for dinner, liberty is a well-armed sheep contesting the vote." ~ Unknown"Live as Brave Men, and if Fortune is Adverse, Front its Blows with Brave Hearts." ~ Cicero"I never saw a Wild Thing sorry for itself, a small bird will drop frozen dead from a bow without ever having felt sorry for itself." ~ D.HLawrence"Happy is the Man who Brings Justice to the Oppressed." ~ Isaiah"All that is necessary for the triumph of evil is for good men to do nothing." ~ Edmund Burke"When War does come, my advice is to draw the sword and throw away the scabbard." ~ Stonewall Jackson"Great Danger Lies in the Notion that we can Reason with Evil." ~ Doug Patton

Unfortunately, we like many other companies and individuals have had to deal with Mr [redacted] , who appears to be a highly manipulative and conniving individual based upon evidence we discovered from others whom Mr [redacted] has personally attacked and defrauded and attempted to defameWe are currently pursuing legal action against Mr [redacted] for defamation, libel and slanderOur attorney will be contacting him very soon As to Mr [redacted] complaint, it has absolutely no meritYes, Mr [redacted] purchased two hats from our nonprofit organizationMr [redacted] seems to have some misguided desire to challenge the validity of what we doIt was explained to Mr [redacted] that there was a mail theft which occurred on August Mr [redacted] seems to refer to this event as a "claim." Well, it is more than a claimThe Case number with the Lakewood Police Department is [redacted] and the United States Postal Inspector is also involved as it is a federal crime to steal mailUnfortunately, we were the victims of a $3,ail theft when all of our shipments were stolen from a blue USPS collection box on August Again, this was explained to Mr [redacted] Mr [redacted] is a LIARYes, Mr [redacted] emailed us "numerous times" to which we responded to every one of Mr [redacted] emailsNever did we "not" offer to "fix the problem" and in fact, upon being notified that Mr [redacted] shipment had not arrived, we reprocessed his order as is standard procedure and as we have done for all of the customers who were impacted by the theft Mr [redacted] was informed prior to purchase as well as twice following purchase that there was a to day processing time frame and a to week lead time on the custom embroidered hats he purchasedMr [redacted] agreed to our terms of serviceMr [redacted] failed to provide sizing information which delayed the production of his order Mr [redacted] claims "no hats, no response." The truth of the matter is, that Mr [redacted] engaged in cyber-bullying and terroristic threats, attacking us and stalking and harassing us for almost nine hours with threats and abusive dialogue and defaming commentaryMr [redacted] then left a defamatory and review on 'ripoffreport.com" before filing this complaint There were numerous communications with Mr [redacted] Mr [redacted] is a LIAR by claiming that there was "no response." Mr [redacted] further alleges that I am a "fraud." Mr [redacted] utilized defamatory comments such as "fraud" and "this [redacted] F [redacted] Foundation." Mr [redacted] will be sued for these statementsNot only are we a legally registered nonprofit organization in two countries, we have been in business since and have over 500,satisfied customers worldwideIn order to be a legally registered nonprofit, it requires a business structure, and bylaws and articles of incorporation and it costs a great deal of moneyIn addition to this we work directly with other organizations in four countries and have since we fist beganWe also have more than one website, again, something that costs a great deal of moneyMr [redacted] should be ashamed of himselfMr [redacted] "digging" is tantamount to stalkingMr [redacted] further utilizes the term "scam." Mr [redacted] will be sued for these statements as they are and defamatoryAs for Gregory E [redacted] , he was my brother-in-law and formerly stationed at Fort Lewis where he was an Army Ranger with 2/Colonel Robert *S [redacted] not only worked at the Pentagon for years, but he was an armored commander during Vietnam, and was stationed at Fort Hood before becoming the Senior Vice President of a major bankWe demand a retraction by Mr [redacted] for all his statements and defamatory commentaryShort of this we will allow our attorneys to pursue legal action in Garden Grove, California against Mr [redacted] As to Mr [redacted] orderUpon learning that it had not been received, it was shipped outMr [redacted] order has been completedWe consider this matter resolved and closed Thank you for allowing us the opportunity to address this matter and we apologize that the Revdex.com has also had to deal with this cesspool of an individual

This individual did place an order on January This individual did provide sizing at checkoutThere was only one email sent by this customer and a reply was sent backThere were several Facebook communications, all of which we replied toContinued communications via email or text or Facebook or phone calls do not speed up the processThe fact of the matter is, the order placed by this customer was fulfilled and shippedAt no time did this customer contact us or indicate to us that they had not received their shipment so that we could address that issue and resolve it, instead, this customer filed a "complaint" with the Revdex.comWe still have no idea why, or what authority this individual seems to think the Revdex.com has when the issue is mail theft or lost mail, which is easily resolved by us when we send a replacement orderWe lost $6,last year to mail theft and $10,to bank fraudI did have to undergo reconstructive elbow surgery, and was not able to work for several days and was on narcotic medicationThis organization and nonprofit effort is a one-man operation and now that one-man works with one-armI process thousands of orders and when a customer contacts me I respond immediatelyI do not send out communications about delaysI do not have the manpower to do thatI manage about orders a day, carrying over about to orders each day that still need to be completedThis customer seems to think he has some sort of standing or expertise in the field, which he absolutely does notEstablishing a "trend" as he calls it, is asinineWe urge this individual to seek some college education before attempting to utilize terminology which he does not understand.? Excuses? That is offensive! I put in hours a day on this nonprofit and work two full-time jobs to keep this nonprofit going and fund it entirely out of my own pocket and this poor excuse for a human being and a disgrace to the uniform wants to say I make excuses?! And the Revdex.com allows this sort of personal attack? The bigger issue? Are you kidding me? This individual has absolutely no idea how many Goldstar families I have worked with over the last years, the friends I have buried, the mothers and the fathers and the widows and the children I have worked with who have lost their loved ones! Dylan Lea is a terrorist! THIS INDIVIDUAL HAS BEEN REFUNDED! UNDER POLICY WE DO NOT WORK WITH TERRORISTS OR INDIVIDUALS WHO ATTACK OUR ORGANIZATION! WE CONSIDER THIS MATTER RESOLVED AND CLOSED!

As a matter of record, Mr [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organizationMr [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr [redacted] first began attacking us on Facebook and then through personal emailMr [redacted] then left a negative review against our organization on 09/06/under “ [redacted] ?" [redacted] @gmail.com.” On 09/08/Mr [redacted] left A SECOND negative review against our organization under the name “ [redacted] @gmail.com.” Below is an email string showing the second email associated with Mr [redacted] : ? -------- Original message -------- From: First Last < [redacted] @gmail.com> Date: 8/24/11:PM (GMT-08:00) To: [redacted] ? < [redacted] @hotmail.com> Subject: Re: hello ? [redacted] ? order? [redacted] ? On Fri, Aug 25, at 8:AM, [redacted] ? < [redacted] @hotmail.com>? wrote: I have websitesWhat nane is the order under? ? ? Sent from my Verizon, Samsung Galaxy smartphone ? ? -------- Original message -------- From: First Last < [redacted] @gmail.com> Date: 8/24/11:PM (GMT-08:00) To: [redacted] < [redacted] @hotmail.com> Subject: Re: hello ? ? order #? [redacted] ? On Fri, Aug 25, at 8:AM, [redacted] ? < [redacted] @hotmail.com>? wrote: What name is the order under ? END OF EMAIL STRING: ? This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr [redacted] lacks any honor or integrity? Furthermore, this “complaint” filed by Mr [redacted] IS NOT a “complaint” but rather an attack on my person and our organizationMr [redacted] is currently being sued for tortuous interference and defamation? As to Mr [redacted] ’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr [redacted] placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr [redacted] ’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr [redacted] , rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr [redacted] is NOT A MAN, he is a CHILD! ? Mr [redacted] did make several contacts with us, and we replied every timeUnfortunately, Mr [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr [redacted] , “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based? Again, Mr [redacted] ’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr [redacted] chose to attack usIn his very “complaint” Mr [redacted] speaks to “putting [our] business on blast on public sources.” A judge will know exactly what this means, and what it means is that Mr [redacted] will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him? As of yet, we see no legitimate “complaint” but rather a short rant by Mr [redacted] Mr [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr [redacted] truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them ? Mr [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr [redacted] , we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr [redacted] ’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr [redacted] placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr [redacted] speaks to “research.” It is clear that Mr [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS? As to Benjamin, my son, who was stolen from me at monthsMr [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr [redacted] , but that is why you are in the Army, and I have diplomas on my wall? Please note the following in Mr [redacted] ’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr [redacted] placed his order on 5/14/Mr [redacted] was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr [redacted] , by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearly? Mr [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr [redacted] , you are an absolute it? As to Mr [redacted] ’s orderHis replacement order will ship once it arrivesMr [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner? We consider this matter resolved and closedIf this matter is still open when the item Mr [redacted] ordered arrives, we will update this “complaint” with tracking information? Thank you for the opportunity to address this matter with the Revdex.com? Respectfully; ? [redacted] Chief Legal Officer Fallen Hero Bracelets As a matter of record, Mr [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organizationMr [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr [redacted] first began attacking us on Facebook and then through personal emailMr [redacted] then left a negative review against our organization on 09/06/under “ [redacted] ?" [redacted] @gmail.com.” On 09/08/Mr [redacted] left A SECOND negative review against our organization under the name “ [redacted] ?" [redacted] @gmail.com.” Below is an email string showing the second email associated with Mr [redacted] :? -------- Original message --------From: First Last < [redacted] @gmail.com>Date: 8/24/11:PM (GMT-08:00)To: [redacted] < [redacted] @hotmail.com>Subject: Re: hello? [redacted] ? order? [redacted] ? On Fri, Aug 25, at 8:AM, [redacted] ? < [redacted] @hotmail.com>? wrote:I have websitesWhat nane is the order under.? ? ? Sent from my Verizon, Samsung Galaxy smartphone? ? -------- Original message --------From: First Last < [redacted] @gmail.com>Date: 8/24/11:PM (GMT-08:00)To: [redacted] < [redacted] @hotmail.com>Subject: Re: hello? ? order #? [redacted] ? On Fri, Aug 25, at 8:AM, [redacted] ? < [redacted] @hotmail.com>? wrote:What name is the order under? END OF EMAIL STRING:? This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr [redacted] lacks any honor or integrity.? Furthermore, this “complaint” filed by Mr [redacted] IS NOT a “complaint” but rather an attack on my person and our organizationMr [redacted] is currently being sued for tortuous interference and defamation.? As to Mr [redacted] ’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr [redacted] placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr [redacted] ’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr [redacted] , rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr [redacted] is NOT A MAN, he is a CHILD!? Mr [redacted] did make several contacts with us, and we replied every timeUnfortunately, Mr [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr [redacted] , “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based.? Again, Mr [redacted] ’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr [redacted] chose to attack usIn his very “complaint” Mr [redacted] speaks to “putting [our] business on blast on public sources.” A judge will know exactly what this means, and what it means is that Mr [redacted] will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him.? As of yet, we see no legitimate “complaint” but rather a short rant by Mr [redacted] Mr [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr [redacted] truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them? Mr [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr [redacted] , we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr [redacted] ’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr [redacted] placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr [redacted] speaks to “research.” It is clear that Mr [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS.? As to Benjamin, my son, who was stolen from me at monthsMr [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr [redacted] , but that is why you are in the Army, and I have diplomas on my wall.? Please note the following in Mr [redacted] ’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr [redacted] placed his order on 5/14/Mr [redacted] was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr [redacted] , by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearly.? Mr [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr [redacted] , you are an absolute it.? As to Mr [redacted] ’s orderHis replacement order will ship once it arrivesMr [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner.? We consider this matter resolved and closedIf this matter is still open when the item Mr [redacted] ordered arrives, we will update this “complaint” with tracking information.? Thank you for the opportunity to address this matter with the Revdex.com.? Respectfully;? [redacted] Chief Legal Officer Fallen Hero Bracelets

Response to complaint filed by [redacted] on 01/05/with the ID of [redacted] ? Mr [redacted] did place an order for a hat 5/Mr [redacted] also agreed to our terms of service at the time of purchaseMr [redacted] also was made aware of a to day processing time frame and a to week lead time on productionMr [redacted] DID NOT provide sizing at the time of purchase, which was a requirement in order to move forward with Mr [redacted] ’s orderAs a matter of record, we DID NOT receive sizing info from Mr [redacted] until 8/This tremendously delayed the production of Mr [redacted] ’s custom embroidered hatIn fact, Mr [redacted] only sent us three mails, with the second having been on 11/and the third having been on 11/Unfortunately, in the case of orders where the customer fails to provide sizing info, we send one follow up email during the to day processing time frameThose orders are filed away as pendingThey are reviewed each subsequent week for a responseIf none is received a second request for sizing is sent outMr [redacted] delayed replying for almost three months, considerably delaying the item ? Mr [redacted] did request a refund and Mr [redacted] was refunded ? At no time was I or anyone here “rude” to Mr [redacted] , nor were we “arrogant.” It is unfortunate the people are so hyper-sensitive to electronic communicationsAll we have day, as we always do, is provide information in relation to processing and production, and try to explain that sometimes delays occur, and sometimes they are our fault, sometimes they are due to issues in production, sometimes they are weather related delays and sometimes they are the customer’s fault ? The fact of the matter was that once Mr [redacted] provided sizing information on 8/4, we completed Mr [redacted] ’s order within a week time frame, as Mr [redacted] ’s order shipped on 8/along with several other shipmentsWe were notified approximately to days later, that the blue USPS collection box we have been utilizing for the past three years was stolenWe lost $3,in shipments, including Mr [redacted] ’sThis was a $6,loss to us, and we spent several weeks dealing with audits, trying to locate the shipments that were impacted and reprocessing them and reshipping themUnfortunately, some shipments we were only made aware that they had not arrived when customers contacted usMr [redacted] delayed contact between 8/until 11/to inform us he had not received his orderAt that time Mr [redacted] was obviously already biased to the transaction and formulating his own misguided opinions as to the conduct of our businessWe have no way to counter thatAnd unfortunately, New Jersey is one of those placed where we have constant problems due to the attitude of some of the people ? Again, Mr [redacted] was already refunded for this purchaseThe delay was due to 1) Mr [redacted] failing to provide sizing in an expeditious manner, and 2) USPS mail theft ? As a matter of record, the mail theft has a Case Number of [redacted] ? As for the remaining allegations and assertions made by Mr [redacted] , yes, as in almost every element of commerce, you pay first before receiving anythingThat is the way that business worksAnd yes, we do agree that this is all a big headacheWe replied to your request for a refund and we completed that refund to youAnd yes, you should have “simply received the product as promised” but unfortunately, the mail was stolenAnd lastly, no it is not a “scam” to be impacted by mail theft, and by misperception from othersI have delivered 500,shipmentsI would be careful as to the terminology you utilize in a public forum, as there can be legal ramifications for misleading and testimony ? We consider this matter resolved and closed ? ? MF [redacted] Fallen Hero Bracelets Chief Legal Officer

Complaint: [redacted] I am rejecting this response because: I never received an order numberI also checked my junk emailI also put the order in Way before the Christmas order deadline of December 15thPlease just mail me my hat.? It would have nice if you could have responded to my emails of concern that I sent you on your website like you have responded to this complaint ? I would greatly appreciate it if you would mail the hatI have a son that ask about it everyday.? Sincerely, [redacted] ?

Complaint: ***
I am rejecting this response because:i received no product and am being taken to collections for getting my money back? This solves nothing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** placed an order with our organizationMr*** agreed to the terms of service when are very clear in the fact that disputes/chargebacks are a violation of those terms of serviceWhen Mr*** placed his order with our organization, we incurred the cost of the items Mr*** orderedThose
items had to be madeThose items included custom made challenge coins and custom engraved braceletsMr*** was provided with lead times on these itemsRather than acknowledging or recognizing this Mr*** attacked our organization and made defamatory and slanderous statements against our organization as he had done hereYes, we will be pursuing legal action against Mr*** for defamation and slanderMr*** also committed bank fraud by stealing the money he paid for the items he ordered, which we in turn paid for on his behalfTo date, we have yet to be paid and have incurred a loss of $on Mr***'s behalfUnder the terms of service Mr*** agreed there are no refunds available for custom made itemsMr*** was also informed, when he agreed to those terms of service that he would be subjected to additional fees and sent to collections if he engaged in bank fraudMr*** was warned via text message of the same eventualityMr*** was warned through the Paypal system of the same eventualityMr*** agreed to the terms of service upon checkoutMr*** is a liarMr*** is a criminalMr*** has absolutely no idea what he is talking aboutWe deal with disgusting individuals like Mr*** everyday and they cost us $10,a year in bank fraudMr***'s account has been sent to collectionsMr***'s product's have been shippedWe consider this matter resolved and closedMr*** can now deal with the collections bureau, or he has the option of not dealing with the collections bureauHis account will remain in collections and all three credit bureau's will be notifiedThis is what happens when you violate terms or service, breach contract, and commit bank fraudMR*** IS A THIEF! MR***'S SLANDER AND DEFAMATION WILL SUBJECT HIM TO LEGAL ACTION!

We were notified this morning that this customer never received their orderThis customer's order was shipped some time ago, unfortunately (something which was very clearly explained to the customer) we have absolutely NO control over USPS failures, we do not work for the USPS or have any control
over mail theft of lost mailWe simply receive an order and then process it and then ship itIt is the customers responsibility to notify us if an order is not receivedThis customer chose to wait until 5/to notify usUpon receiving said notification, a second order was processed and I personally pulled another hat and packaged it and had it ready to ship out with tomorrow's shipmentsInstead of waiting for this process, this customer filed a "complaint" with the Revdex.comAgain, we have no idea why this customer or anyone else would think that the Revdex.com has any control or governance over commerce or business for that matter, let alone issues that arise in the course of shippingThis is simply this ignorance of one individual who has failed to communicate an issue and allow it to be addressed properlyUnfortunately, that is the cost of doing business, we deal with a lot of really nasty people.No to the order itselfGiven the fact that this customer has filed a frivolous dispute with no merit, we issued her a refundWe consider individuals like this who attack and attempt to harm our nonprofit effort no better than terroristsIt is a manipulative process that is catered to by the Revdex.com, which allows such abuses and attacks to continue uncheckedWe do not agree with it or supportIt is not an objective processGiven the fact that this customer chose not to allow us to ship a replacement order as he were prepared to do, we have ceased all business with this individual and refunded the customer in full on 5/We consider this matter resolved and closed.An added note, for the customer in this caseWhen you conduct commerce by internet, and use more than one name, it creates problems for small businesses when they attempt to contact your communications with an actual orderCase in point: you used the name "***" in your communications yet your order was placed under "***." In the future, try to clarify these issues so that businesses who do not know you can recognize and connect orders to the people who placed them so that orders can go out quicklyWhy? Well for one, when you pay through PAYPAL and use two different names, shipping labels do not generate automatically and they have to be done manuallyWhy? Because when your name is searched through the order database nothing comes upWhy? Because when your name is searched in emails no order info comes upUnbelievableEnjoy your refund and have a nice day

FALLEN HERO BRACELETS 3rd Avenue CtE., Tacoma, WA(253) 459- August 17, To Whom It May Concern; We really do not know where to start in order to address the issue of this individual by the name of “*** ***.” There is a level of uncanny
psychopathy to this individualWe will provide a full explanation belowWe also refute in its entirety, any and all statements, comments and allegations made by “*** ***” as they are all patently and entirely misrepresented As a matter of record, this individual by the name of “*** ***” has also left two separate NEGATIVE reviews, under: *** ** *** ***@soapmc.com *** *** ***@gmail.com This is clearly a malicious and maniacal method by which to further slander and defame and libel our organizationNone of the comments made by “*** ***” are “opinions” (protected under free speech) but rather allegations and statements bearing no semblance of factIn fact, the statements and allegations made by “*** ***” are an absolute misrepresentation of the factsWe are at this very moment preparing a civil suit against “*** ***” and “*** ***” in the amount of $million for his actions amounting to libel, slander, defamation, and tortious interferenceGiven the facts and the circumstances, “*** ***” will absolutely lose this civil suitBut for the record, “*** ***” chose to do thisWe expect to set an example with “*** ***.” This sort of behavior will not be tolerated Mr*** did place an order with our organization on May 3, Mr*** makes the mistake of joining two separate organizations in this complaintMr*** never had any dealing with The Benjamin FoundationRather, Mr*** placed his order with Fallen Hero BraceletsUnfortunately, Mr*** has blatantly and wantonly attacked both organizations which will substantially impact this pending civil action against him Yes, according to Mr***, he never received his productUnfortunately, the first indication to us, that Mr*** had not received his product, was when Mr*** committed bank fraud without any prior communication with usThis is a direct violation of the terms of service Mr*** agreed toIt further places Mr*** in breach of contractIn a court of law, Mr*** will be hard-pressed to 1) prove that his statements and absolute misrepresentations are in fact based in fact and 2) that he did not violate the terms of service he agreed to and breach contract and 3) defend himself against tortious interference and defamationThis is a dire place for Mr***We intend on securing a judgment against Mr*** and then garnishing his wages and placing liens on his property, such as homes and vehiclesGiven the fact that Mr*** has used “*** ***” to place his order with us (we can only presume this is a business) we will be pursuing legal action against that entity as well Under policy, when a customer informs us that a shipment did not arrive (we deal with approximately $6,a year in mail theft and lost mail) we reprocess that customer’s order and reship the item at no cost to the customerAll that is required is that communication from that customerUnfortunately, in the case of “*** ***” this did not occurRather, “*** ***” decided to begin a malicious and calculated, negative campaign against us without warrantThis is the motive of a diseased brain Yes, Mr*** placed an order for a hat which, with shipping was $Again, Mr*** claims that he “did not receive” his productWe were only made aware of that fact when Mr*** violated the terms of service he agreed to and engaged in bank fraudAs a matter or record, Mr***’s replacement order is scheduled to ship this coming week Mr*** makes the mistake of assuming that “Paypal” “reimbursed” himThat is absolutely not the caseIn fact, we communicated with Mr*** through the Paypal channel, informing him that he was in breach of contract for violating the terms of service he had agreed to and he needed to close his dispute so we could complete our transaction and replace his missing shipment without the need for collections, which is an automatic process when a violation of terms of service occurs when a customer decides they have the “right” to defraud usThese terms of service are in place to protect our interests as for years we have suffered $10,to $15,a year in revenue losses due to the sort of bank fraud that “*** ***” engaged inThis is specifically why things take so long for us in regard to production and shipmentCustomers like “*** ***” absolutely undermine the entire process and cost all of our customers money and time Once “*** ***” made the decision not to understand the process and escalated the “dispute” to a “claim” it internally ceased all available communications through the Paypal channelDue to potential limitations in regards to open “disputes” or ‘”claims” it was WE how initiated the refund to “*** ***” in order to close the fraudulent “claim” he had initiatedThis in no way renders our part of the contract void, rather, we still process or reprocess the shipment as we have already incurred the costs on “*** ***’s” behalfIn this case, the replacement shipment will ship this coming weekIn the meantime, “*** ***’s” account has been submitted to collections for non-paymentThis is the process “*** ***” agreed toIn addition to this “*** ***” was warned that this would occurIt was “*** ***” who made the choice to be where we are now Mr*** claims that he received “threatening emails.” We do not issue threatsWe follow up with a customer and inform them that their account has been sent to collections for committing bank fraud and violating the terms of service they agreed toWe do not “sue for fraud.” Fraud is a criminal actIt cannot be civilWhat we DO sue for is tortious interference and defamation, which Mr*** has engaged inMr*** makes several personal attacks against my person in this complaint, none of which are relevant to the facts, so I will refrain from responding, and Mr*** does not know me, and cannot speak to my characterHis defamatory comments will be address by a judge during the summary judgment phase of our pending lawsuit against Mr***As a matter of record, Mr*** will bear the burden of proving 1) that I am dishonest, and 3) without the ability to control my emotionsMr*** will fail in this Unfortunately, I am not involved in the collections processes so I cannot speak to that process or Mr***’s issues with itYes, Mr*** was informed that he would be sent to collections with feesIn addition to this Mr*** agreed to the terms of serviceWe will include that agreement at the end of this responseMr***’s debt to our organization is now $as per the terms of service agreement Mr*** agreed toAgain, Mr*** made the decision to be at this current junctureWe made every effort to avoid this Mr*** was explained quite clearly the processHaving not communicated the fact to us that his shipment had not arrived, but then immediately committed bank fraud and violating the terms of service agreement he had agreed to create significant issues for Mr***Regardless of the outcome or the current situation, Mr***’s debt is valid and legitimateMr***’s replacement order is scheduled to ship this coming week Mr*** further attacks our integrity and legitimacy by making statements such as “preposterous and intentionally fraudulent.” Let the record show that the only individual in this matter who “intentionally” committed “fraud” was Mr*** Furthermore, Mr*** speaks to a conversation with Accounts ReceivablesAgain, we cannot speak to such a conversation, but Mr*** further misrepresents the facts, as Accounts Receivables is bound by a privacy and non-disclosure agreement and NEVER speaks about other claims or cases with anyone other than usThis “statement” is absolutely without a basis in fact, and it is simply Mr*** maliciously attempting to paint a picture to fit whatever demented agenda he hasUnder our terms of service agreement, we send everyone to collections who engages in the bank fraud activity that Mr*** engaged inWe are unable to discuss any other actions or the particulars of those actions as they have no relevance or bearing on Mr***’s situation Mr*** speaks to the allegation that “there are a lot of other people” that we are victimizingAs an expert in the field of Criminal Justice and Victimology, we will be interested in seeing just exactly how Mr*** explains this allegation of “victimization” to a judgeAgain, Mr*** will failAs to “a lot of people” the fact is that we have over 900,satisfied and happy customersIf we have (hypothetical) people in collections, unfortunately, Mr***’s misrepresented and allegations fall flat on their face Mr*** WILL be suedWe will be pursuing a $million dollar action against Mr*** based on his statements and comments and allegationsAn example will be madeWe will entertain a settlement agreement if Mr*** recants all of his comments, allegations and statements and misrepresentations, and agrees to a monetary penaltyAside from that, we will take everything from Mr*** based upon his actionsMr*** further comments on another consumer complaint, which exceptionally aids us in future litigation efforts against others who have similarly attempted to defame our organization, but of paramount importance is Mr***’s use of the term “stole.” Mr*** will have to prove that we “stole.” Unfortunately, Mr*** will fail yet againMr*** also mistakes himself in alleging that he was “slandered.” Yet one more allegationBut Mr*** has the right to defend himselfWe urge itIt will only increase the damages we will be seeking against him Unfortunately, Mr***’s inept ability to utilize a computer resulted in his complaint being cut off in mid-complaint so we are unable to respond to the remainder of his complaintWe feel we have been quite clear in this response, which addresses all of the allegations and significant issues misrepresented by Mr***One last note, if Mr*** wishes to challenge my “ethics” he will find himself hard-pressed yet again to prove his case In the end, Mr*** concludes with additional comments attacking us personally, stating that we “outwardly lie and steal.” Again, we have no issues proving Mr*** wrong in a court of lawHis allegations are patently and without any basis in factAs to the collections process, it is clearly outlined in the terms of service and Mr*** agreed to those terms of service, and furthermore Mr*** was warned that this would happen and he chose this pathMr*** further mistakes our right to defend ourselves in response to his defamatory and libelous review which is absolutely falseThe reality of the fact is that our response is wholly protected, as it is factual, while his is not protected In closing, there is nothing deceptive about lead times clearly outlined, a terms of service agreement that provides protections against fraud and a failure by the consumer to communicateMr*** is simply ignorant of simplicity Below we have attached a copy of Mr***’s terms of service agreement TERMS OF SERVICE AGREEMENT As a general policy we do not offer refunds, but we understand that at times issues may ariseIf an issue does arise, we are more than willing to work with our customers on correcting any such issues to the extent of considering a refund on a case by case basisOur items are customized to fit, and if it is a size or fit issue we will work with you to correct itIf necessary, we will honor a refund on a returned itemExchanges are also available and our preferred method of rectifying an issueWe will do our best to work with our customers on matters that require returns or exchangesWe gladly accept exchanges or returns of unwashed, unworn or defective merchandise within days of receiving your purchase As a general policy refunds WILL NOT be issued for unreasonable expectations, or extended shipping times, or delays due to international shipping periodsThese are handmade items and when there is an increase in orders there is an increase in production time Chargebacks and disputes are both in direct violation of FHB's Terms of ServiceCustomers and Buyers have a responsibility to read all of the information provided on the website, information pertaining to lead times and processing time frames and contact informationFailure by a customer or buyer to first communicate an issue with FHB, and the act of filing premature or fraudulent disputes or chargebacks is bank fraudWhen a customer wantonly files a premature or fraudulent chargeback or dispute, FHB reserves the right to pursue compensation in full through legal action, including small claims court and collection efforts by a third party collection agency, which does report the debt to all three credit bureausPremature and fraudulent chargebacks and disputes will incur an automatic $fee in addition to any fees charged by the original payment processor and the collection agencyIn addition to this, any legal action involving a small claims court will automatically incur a $additional chargeChargebacks and disputes are a Breach of Contract, as you, the consumer, have a responsibility to contact FHB, and inform us if there is an issue with an order or whether an order failed to arrivePlacing the blame for mail loss or mail theft on FHB is simply the incorrect way of handling a situation, as we deal with mail loss and mail theft on a daily basisFalsely or fraudulently initiating an illegal chargeback or an illegal dispute is a direct violation of FHB's Terms of Service and a Breach of ContractYou will be sued for the amount of your purchase, and you will be reported to all three credit bureaus and you will be submitted to collections for the entirety of your bill, including a 50% surcharge and $in fees along with any additional fees or costs associated with any collection effort [X] *** *** SIGNED: 2017/05/23:59:ORDER ID: *** We hope this helps the Revdex.com truly understand the facts in this matter MF* Chief Legal Officer Fallen Hero Bracelets

Mr*** order was shipped within the lead time providedMr***, then, rather, then contacting us to let us know that his order had not arrived, attacked our organization and me personallyHe made several terroristic threats against both our organization and my personIt was explained
to Mr*** quite clearly, how the process worksMr*** made several comments that were unprofessional and uncalled forMr*** now seems to feel that he has a right to deny us a 1st Amendment right to defend ourselves verballyMr*** furthermore wants to play the victim in all of this when the fact of the matter is Mr*** is nothing better than a terroristMr*** was refunded in full, as stated, following the last conversation we hadIn fact, Mr*** was refunded on 5/19/Mr*** has absolutely no grounds for filing a complaint as he is no longer a customer and he ceased to be a customer prior to filing this complaintThis is an absolute abuse and misuse of this complaint process and it is absolutely disgusting that the Revdex.com allows itWe consider this matter resolved and closed

FALLEN HERO BRACELETS 3rd Avenue CtE., Tacoma, WA(253) 459- December 23, *** *** *** RE: *** *** *** *** This complaint filed by *** ***, ID *** has nothing to do with our
organization*** *** is rather complaining about the collections process which is not done by Fallen Hero BraceletsTherefore, *** *** complaint should not be against us As for the details of the original transaction, and *** *** comments, *** *** is a LIAR*** *** has misrepresented and falsified every aspect of his complaint The following are the facts: *** *** placed an order with our organization on July 9, NOT July 7, as *** *** claimsThis is only the first of many lies and fabrications made by *** *** On the date of July 9, 2017, *** *** agreed to the terms of service at the time of checkoutThese terms of service are legally bindingThe terms of service clearly explain to *** *** the terms to which he is legally obligated*** *** was also informed prior to purchase as well as following his purchase, not only of the processing time frames, but also production lead times*** *** began emailing us and threatening us within three days of his purchase *** ***’s order shipped within the time frames promisedIt is not our responsibility to follwith shipments to ensure that they have been deliveredIt is the responsibility of the customer to notify us if a shipment does not arrive, 1) so that we can file a claim with the USPS and 2) so that we can replace the shipment*** *** did none of theseRather, *** *** chose to violate the terms of service he agreed to, breach contract, engage in bank fraud, and defraud our organization of $*** *** was informed of that fact that his account would be sent to collections at the time he agreed to the terms of service and also at the time when he engaged in bank fraud and filed his fraudulent chargebackUnder the terms of service, *** ***’s account was submitted to collections for nonpayment In addition to this, we will respond to the additional issue with *** ***’s complaint *** *** states that he “was charged right away.” This is how ecommerce worksBut, to clarify, *** *** WAS NOT “charged.” *** *** made a paymentThat payment was made through a third-party payment processor, not usWe have no part in payments or payment processingThis was an action taken solely on the part of *** *** and *** *** alone Yes, it does take “weeks” for a shipment to arriveIt is very clearly explained that there is a to 14-day processing time frame and a to 6-week lead time on custom embroideryThese are industry standard lead times *** *** makes reference to a Mark L*** and/or Mark C***Neither of these individuals have any affiliation now, or ever, with our organizationWe have never heard of these individualsThis speaks volumes to *** ***’s mental healthThere is significant psychopathy at play hereThe only person that *** *** has communicated with is meOne person *** *** was NEVER “threatened with ruining his credit and coming after him.” *** *** was informed that due to his own actions, his account would be sent to collections and he would be reported to all three credit bureausDue to *** ***’s subsequent actions, we will be pursuing a civil action against *** *** for damages We have never heard of “firefly” and “golgothapictures” is our email address*** *** is a mn *** *** continues to reference a “Mark” who does not existAnd this imaginary individual by the name of “Mark” has not “harassed” *** ***, because he does not exist As to the collections process, they do call and send lettersThat is the process to recover a debt that is owedThe debt that is owed is directly relative to the actions taken by *** *** *** *** owes $This debt will not go away until it is paid As *** *** has already indicated, his shipment arrivedOur transaction was completed at that time Since *** *** has received his shipment, he has emailed us and called us and threatened usHe has engaged in defamation and tortious interference and trademark infringementWe will be pursuing a civil action against *** *** for his defamation and tortious interference and trademark infringement and we will be seeking unspecified damages but more than likely will be pursuing damages in the amount of $million dollars*** *** needs to desperately be taught a lessonWe will use the complaints filed by *** *** to establish his defamation and tortious interference and utilize his phone messages to show his intention to defame our organizationWe look forward to seeing *** *** in court, and then subsequently seizing his home and all of his property and garnishing any income he has Have a good day and Merry Christmas MF* Chief Legal Officer Fallen Hero Bracelets