Fallenherobracelets.com

The order placed by Ms*** shipped on day of her order which is weeks ahead of scheduleAdditionally, it should be noted that we replied to every communication from Ms*** and we still are unclear as to why a complaint was even filedMs***' order was shipped via USPS with the tracking number ***We consider this matter resolved and closed

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Complaint: ***
I am rejecting this response because: I have attached the *** ***? statements that prove Fallen Hero Bracelets took and cashed from my *** *** ***? ending in *** through Paypal $They continue to accuse me of stealing back that money of which is a complete lieWhere is the proof I stole money from Fallen Hero Bracelets and how could I possibly steal the money? They continue to try to extort money from me and threaten to ruin meI'm the Founder and Executive Director of *** *** ***? *** is a Faith-Based 501-CNon-Profit registered in the *** ** ***I'm also an Ordained Minister and MissionaryI'am not a thief! I'm sick and tired of these accusationsI sent a recent email to MF* to stop this insanity and leave me alone or I would go to my local News Channel and MinutesThey accuse me and accuse me but have shown you no proof of me stealing moneyI don't need their moneyThey continue to fail to answer why it took months for me to get my hat and continue to lie about the fact that I contacted them three times about itIf they have any issue whatsoever, it would be with PaypalWhen I complained to Paypal, Paypal contacted Fallen Hero Bracelets and got me my hatPlease feel free to review my credentials on ***I'm not a liar
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: How is this a reasonable way to address anyoneI never attacked the man or his business, I simply didn't agree with "7-days" when it had clearly been over weeks and business daysRegardless of a perceived "industry standard" 7-business days with no update, is simply not a way to handle an orderSo now I'm being harassed via mailReally I have no words for this type of immaturityBottom line, what you are being fed from his end of things is a lieI have emails of all "communication exchangesAt this point id like to verbally speak to a member of BB and have no further communication with the business and the terrorist treatment I am getting from themTo spend dollars on a package to be sent to an address to harass a potential customer raising a reasonable concern is absolutely ridiculous.?
Please contact via phone ASAPthank you.? Sincerely,*** ***

Complaint: ***I am rejecting this response because:
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MrF* is obviously grasping at straws, and turning it around as if I am the bad guyNo product was ever delivered or mailed nor received.? I have email statements, and proof of payment.?
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All I asked of is the hats, that never happened.? Now I want my refund.? Obviously he is playing games.? Review the other complaints filed with the Revdex.com
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As far as the non-sense of cyber bullying???? REALLY?? I have the email responses from this loose canon.? He is the one who has threatened and invited me to "COME SEE HIM"
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I am a reputable person who has a professional career with the county and FEMA.? I am not some shmuck.? Nor am I a push over like his other victims must have been.Sincerely,*** ***

Unfortunately, we like many other companies and individuals have had to deal with Mr*** ***, who appears to be a highly manipulative and conniving individual based upon evidence we discovered from others whom Mr*** *** has personally attacked and defrauded and attempted to defameWe
are currently pursuing legal action against Mr*** *** for defamation, libel and slanderOur attorney will be contacting him very soon
As to Mr*** *** complaint, it has absolutely no meritYes, Mr*** *** purchased two hats from our nonprofit organizationMr*** *** seems to have some misguided desire to challenge the validity of what we doIt was explained to Mr*** *** that there was a mail theft which occurred on August Mr*** *** seems to refer to this event as a "claim." Well, it is more than a claimThe Case number with the Lakewood Police Department is *** and the United States Postal Inspector is also involved as it is a federal crime to steal mailUnfortunately, we were the victims of a $3,ail theft when all of our shipments were stolen from a blue USPS collection box on August Again, this was explained to Mr*** ***
Mr*** *** is a LIARYes, Mr*** *** emailed us "numerous times" to which we responded to every one of Mr*** *** emailsNever did we "not" offer to "fix the problem" and in fact, upon being notified that Mr*** *** shipment had not arrived, we reprocessed his order as is standard procedure and as we have done for all of the customers who were impacted by the theft
Mr*** *** was informed prior to purchase as well as twice following purchase that there was a to day processing time frame and a to week lead time on the custom embroidered hats he purchasedMr*** *** agreed to our terms of serviceMr*** *** failed to provide sizing information which delayed the production of his order
Mr*** *** claims "no hats, no response." The truth of the matter is, that Mr*** *** engaged in cyber-bullying and terroristic threats, attacking us and stalking and harassing us for almost nine hours with threats and abusive dialogue and defaming commentaryMr*** *** then left a defamatory and review on 'ripoffreport.com" before filing this complaint
There were numerous communications with Mr*** ***Mr*** *** is a LIAR by claiming that there was "no response."
Mr*** *** further alleges that I am a "fraud." Mr*** *** utilized defamatory comments such as "fraud" and "this ** F* Foundation." Mr*** *** will be sued for these statementsNot only are we a legally registered nonprofit organization in two countries, we have been in business since and have over 500,satisfied customers worldwideIn order to be a legally registered nonprofit, it requires a business structure, and bylaws and articles of incorporation and it costs a great deal of moneyIn addition to this we work directly with other organizations in four countries and have since we fist beganWe also have more than one website, again, something that costs a great deal of moneyMr*** *** should be ashamed of himselfMr*** *** "digging" is tantamount to stalkingMr*** *** further utilizes the term "scam." Mr*** *** will be sued for these statements as they are and defamatoryAs for Gregory E***, he was my brother-in-law and formerly stationed at Fort Lewis where he was an Army Ranger with 2/Colonel Robert *S*** not only worked at the Pentagon for years, but he was an armored commander during Vietnam, and was stationed at Fort Hood before becoming the Senior Vice President of a major bankWe demand a retraction by Mr*** *** for all his statements and defamatory commentaryShort of this we will allow our attorneys to pursue legal action in Garden Grove, California against Mr*** ***
As to Mr*** *** orderUpon learning that it had not been received, it was shipped outMr*** *** order has been completedWe consider this matter resolved and closed
Thank you for allowing us the opportunity to address this matter and we apologize that the Revdex.com has also had to deal with this cesspool of an individual

As a matter of record, Mr*** has engaged in a negative campaign of defamation and harassment against myself and our organizationMr*** has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr
*** first began attacking us on Facebook and then through personal emailMr*** then left a negative review against our organization on 09/06/under “*** *** ??" ***@gmail.com.” On 09/08/Mr*** left A SECOND negative review against our organization under the name “*** *** * ***@gmail.com.” Below is an email string showing the second email associated with Mr***: ? -------- Original message -------- From: First Last Date: 8/24/11:PM (GMT-08:00) To: *** ***? Subject: Re: hello ? *** ***? order? *** ? On Fri, Aug 25, at 8:AM, *** ***? ? wrote: I have websitesWhat nane is the order under? ? ? Sent from my Verizon, Samsung Galaxy smartphone ? ? -------- Original message -------- From: First Last Date: 8/24/11:PM (GMT-08:00) To: *** *** Subject: Re: hello ? ? order #? *** ? On Fri, Aug 25, at 8:AM, *** ***? ? wrote: What name is the order under ? END OF EMAIL STRING: ? This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr*** lacks any honor or integrity? Furthermore, this “complaint” filed by Mr*** IS NOT a “complaint” but rather an attack on my person and our organizationMr*** is currently being sued for tortuous interference and defamation? As to Mr***’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr*** placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr***’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr***, rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr*** is NOT A MAN, he is a CHILD! ? Mr*** did make several contacts with us, and we replied every timeUnfortunately, Mr*** chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr*** WAS NEVER informed that I “was fed up with [his] persistence (Mr***, “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based? Again, Mr***’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr*** chose to attack usIn his very “complaint” Mr*** speaks to “putting [our] business on blast…on public sources.” A judge will know exactly what this means, and what it means is that Mr*** will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him? As of yet, we see no legitimate “complaint” but rather a short rant by Mr***Mr*** continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr*** truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr*** then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them ? Mr*** further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr***, we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr***’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr*** placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr*** further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr*** speaks to “research.” It is clear that Mr*** DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS? As to Benjamin, my son, who was stolen from me at monthsMr*** is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr***, but that is why you are in the Army, and I have diplomas on my wall? Please note the following in Mr***’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr*** placed his order on 5/14/Mr*** was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr***, by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearly? Mr*** completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr***, you are an absolute it? As to Mr***’s orderHis replacement order will ship once it arrivesMr*** was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner? We consider this matter resolved and closedIf this matter is still open when the item Mr*** ordered arrives, we will update this “complaint” with tracking information? Thank you for the opportunity to address this matter with the Revdex.com? Respectfully; ? *** *** Chief Legal Officer Fallen Hero Bracelets As a matter of record, Mr*** has engaged in a negative campaign of defamation and harassment against myself and our organizationMr*** has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr*** first began attacking us on Facebook and then through personal emailMr*** then left a negative review against our organization on 09/06/under “*** *** ??" ***@gmail.com.” On 09/08/Mr*** left A SECOND negative review against our organization under the name “*** *** ??" ***@gmail.com.” Below is an email string showing the second email associated with Mr***:? -------- Original message --------From: First Last Date: 8/24/11:PM (GMT-08:00)To: *** *** Subject: Re: hello? *** ***? order? ***? On Fri, Aug 25, at 8:AM, *** ***? ? wrote:I have websitesWhat nane is the order under.? ? ? Sent from my Verizon, Samsung Galaxy smartphone? ? -------- Original message --------From: First Last Date: 8/24/11:PM (GMT-08:00)To: *** *** Subject: Re: hello? ? order #? ***? On Fri, Aug 25, at 8:AM, *** ***? ? wrote:What name is the order under? END OF EMAIL STRING:? This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr*** lacks any honor or integrity.? Furthermore, this “complaint” filed by Mr*** IS NOT a “complaint” but rather an attack on my person and our organizationMr*** is currently being sued for tortuous interference and defamation.? As to Mr***’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr*** placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr***’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr***, rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr*** is NOT A MAN, he is a CHILD!? Mr*** did make several contacts with us, and we replied every timeUnfortunately, Mr*** chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr*** WAS NEVER informed that I “was fed up with [his] persistence (Mr***, “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based.? Again, Mr***’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr*** chose to attack usIn his very “complaint” Mr*** speaks to “putting [our] business on blast…on public sources.” A judge will know exactly what this means, and what it means is that Mr*** will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him.? As of yet, we see no legitimate “complaint” but rather a short rant by Mr***Mr*** continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr*** truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr*** then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them? Mr*** further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr***, we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr***’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr*** placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr*** further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr*** speaks to “research.” It is clear that Mr*** DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS.? As to Benjamin, my son, who was stolen from me at monthsMr*** is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr***, but that is why you are in the Army, and I have diplomas on my wall.? Please note the following in Mr***’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr*** placed his order on 5/14/Mr*** was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr***, by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearly.? Mr*** completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr***, you are an absolute it.? As to Mr***’s orderHis replacement order will ship once it arrivesMr*** was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner.? We consider this matter resolved and closedIf this matter is still open when the item Mr*** ordered arrives, we will update this “complaint” with tracking information.? Thank you for the opportunity to address this matter with the Revdex.com.? Respectfully;? *** ***Chief Legal Officer Fallen Hero Bracelets

Subject: Re: Revdex.com- complaint [redacted]Mr[redacted] did place an order in AugustMr[redacted]’s order shipped within the lead time promisedMr[redacted] notified us in October that the order had not arrivedWe in turn, at no cost to Mr[redacted], reordered his itemIt will ship once
it is completed and it arrivesMr[redacted] was informed of all of all of thisMr[redacted] was also informed that we do not issue refunds on custom made items that we have paid forWe DID NOT “charge” Mr[redacted]’s “account $41.25” rather Mr[redacted] placed and order and made a paymentWe do not process payments or take paymentsWe have responded to all of Mr[redacted]’s emails and again, we DO NOT offer refunds on custom made items or items we have paid forMr[redacted] will have to wait for the item to arrive to replace the original shipment which Mr[redacted] more than likely already received.? Now as to Mr[redacted]’s defamationWe will be pursuing a civil action against Mr[redacted] for defamation and tortious interference for calling our company a “scam.” Mr[redacted]’s further attempts at harming our organization by contacting the Tacoma Police Department, along with the terms of service agreement Mr[redacted] agreed to at checkout give the State of Washington jurisdictionWe will be seeking unspecified damagesWe send customers to collections for defrauding us and for committing bank fraudThis is a standard process and we again DO NOT issue refundsWe look forward to seeing Mr[redacted] in court in January.Lo Que Sea, Cuando Sea, Donde Sea (Anything, Anytime, Anywhere) ~ Motto of the 7th Special Forces GroupMichael F[redacted]Chief Executive OfficerThe Benjamin FoundationFallenherobracelets.comThe Roberts Ridge FoundationThe Midnight Coal CompanyKopfjager Arms & Tier TacticalDeutschewerksPipeline Cigars253-459-[redacted]? "Choose you this day whom ye will serve; but as for me and my house, we will serve the LORD." ~ Joshua 24:(KJV)"Democracy is two wolves and a sheep voting on whats for dinner, liberty is a well-armed sheep contesting the vote." ~ Unknown"Live as Brave Men, and if Fortune is Adverse, Front its Blows with Brave Hearts." ~ Cicero"I never saw a Wild Thing sorry for itself, a small bird will drop frozen dead from a bow without ever having felt sorry for itself." ~ D.HLawrence"Happy is the Man who Brings Justice to the Oppressed." ~ Isaiah"All that is necessary for the triumph of evil is for good men to do nothing." ~ Edmund Burke"When War does come, my advice is to draw the sword and throw away the scabbard." ~ Stonewall Jackson"Great Danger Lies in the Notion that we can Reason with Evil." ~ Doug Patton

Complaint: ***
I am rejecting this response becauseFirst I have not made a single threat the same can not be said for Mr F*I ordered a shirt and a hatWhen I ordered them I ordered a large shirt and the hat I ordered had a adjustable back no sizing neededI was never asked for sizingI have also yet to be refunded by MrF*At this point in time I do not care about the moneyI just wanted to try and do something to warn other customers away from this manHe is extremely unprofessional and immatureI want no further communication with him periodFor those reading this you have been warned
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:First I would like to provide the link to the seller's website where the user agreement is located:? ***The area of specific interest, that the seller seems reluctant to acknowledge, is the third section labeled "Payment Policy"In this section, the seller states this,We accept most forms of payment, but please email us with any questions you may have in regards to payments other than those which may be made available as optionsOur email address is? ***Please email us if there are any issues in relation to purchases made, such as cancelling a purchase, an error in the purchase or the need for additional time in order to make a payment, we will work with you on all situations which may ariseAll of our checkouts are currently made through Paypal in order to product all of our customers through Paypal's Buyer Protection ProgramAll of your purchases are protected by PaypalWe also accept all major credit cards through Paypal, which again protects your purchase unconditionally.? As I used accepted procedures in accordance with Paypal's Buyer Protection Protection program upon approaching the day mark after placing my original order, and only receiving the same dialogue that amounted to essentially, "I'm working on your order, and will have it to you soon", at no time did I threaten the seller with anything except for going through the process in accordance with PayPal, an agreement in which the seller is also subject toPayPal is the entity who placed a hold on the funds associated with my purchase, in the event that an issue could not be resolved through myself and the sellerI am not going to get into a childish argument with the seller, as he clearly is showing a lack of mental stability through the verbiage and quick escalation of aggression he has used as of lateTruly I hope he gets the help he needs, as it seems as though he is unstable and existing in an alternate reality, or perhaps he is confusing my order with someone else's again, I'm not sure which.? I will concede that since the time that I have lodged my initial complaint with both Revdex.com and PayPal, I have received notification that a package has been shipped associated with the tracking number originally sent to me with this order, and is due to be delivered on July If the order is received and is correct in accordance with what I originally ordered, then the only thing I have to complain about is the seller's poor customer service practicesHowever, when seeing some of the previous complaints filed by other customers, there is one specifically that states the seller sent them an insulting postcard using the postage associated with their original tracking number; should I receive such an item, I will be sure to submit that as evidence to support my claim

We request this follow up be added to the above referenced complaint so that consumers are aware that we responded to Ms***'s "letter of rejection." The truth is imperative to this process and we expect that the Revdex.com would agree with this assertion of transparency in the unbiased process of dispute resolution
We at FHB believe it imperative to keep our consumers informed as to the nature of events as they occur in the course of business, with absolute honesty and transparencyAs an update to this negative review, we wanted our consumers to be made aware of the fact that this individual filed a follcomplaint in response to our response to her review, under the premise that she did not agree with our responseThis is a misuse and abuse of the entire system for reviews and complaintsRegardless, we wanted our consumers and customers and supporters to be made aware of the facts, which include the fact that *** ***, the individual in question, for the past three days, has had her friends and family "trolling" our site and leaving harassing commentary, negative commentary, threatening commentary and just simply engaging in behavior which speaks volumes as to the level of character this individual caters toWe thank all of our devoted followers and supporters and apologize for that one sour apple that is inevitably thrown into the bushel
Furthermore, Ms*** has responded that she "rejects our response." We have reviewed Ms***'s attachments and it is clear that we made every effort to explain the process to her more than once, although we that she has clearly attempted to doctor some of the conversations and responses as all of our communications were through our business there was never any communication from a personal accountIt is unfortunate that this individual has stooped to such deviant levels of manipulation in order to accomplish absolutely nothingThis is clear in the fact that she has also had several friends and relatives attack us over the last three days and threaten us and our organizationThe allegations made by Ms*** are entirely and misrepresented and her claims of dialogue and communications are absolutely falseThe conversations she attests occurred, in the manner they occurred, did not happenAdditionally, there was no "email" sent from a "private facebook." This is an effort at extreme "trolling" and it is disgustingMs*** was rude and disrespectful to us and our organization from her very first communication to usAgain, we did everything possible to articulate all of the lead times involved in processing and productionMs*** was not only asked to provide sizing at checkout, she was emailed twice following her purchase and asked for sizing information, to which she did not respondThis delays processing of an orderWe have a record of six emails to which Ms*** did not replyWe do not hold orders stagnant, but move on to other orders so that orders can be processed as quickly as possible, and then go back and review orders later in the week for those still awaiting responses such as sizing information or address clarification (sometimes people leave off apartment numbers which causes shipments to be returned)I find that the issue here, is that Ms*** never responded to emails, rather, she reached out through our organization's Facebook page and sent a private message, to which we respondedHad Ms*** 1) read the information clearly notated on every page of our website prior to purchase, she would have recognized the lead times, 2) responded to emails when sent to here, 3) recognized the element of holiday in lead times and production and 4) not catered to unreasonable expectations, we would not even be having a conversation at this pointThe fact is, even in her negative review, Ms*** indicated that she understood the to day processing and to week lead time, and yet she files her negative review and subsequent complaint based upon a "week" or a "one month" interval to which not only she agreed by acknowledging Terms of Service but indicated she recognized in her negative review, and both those time frames are consistent with the time frames clearly outlined and promised
Ms*** continues to personally attack me and our organizationI am NOT a rude manI do believe in defending myself, especially when attacked by accusations such as "scam" and "fraud" and "advertising." We will be seeking an injunction against Ms*** as well as filing a civil suit against her for her continued use of harmful and defaming dialogueMs*** has a failing grasp on the application of such terms and her incessant persistence that she was victimized is beyond absurdMs*** was simply impatient and chose to disregard all the information provided and requested, and then in a manipulative gesture she engaged in a review and complaint processI work in customer service, and have for nearly yearsI would not have over million transactions through numerous corporations if I was a "rude man." This again, is a personal attackThis needs to stop
Ms*** states that she "does not want any contact from [me] anymore." Odd, as she and her family and friends continue to reach out to us and post commentary on our site, which we have to delete and then block the participantsThis is exhausting, and childish and immature
Ms*** will not be issued a refund on this transaction as her order has already been shippedThat is our resolution to this matter and we consider this matter resolved and closedWe hope never to hear from Ms*** again
Ms*** uses the word "scammer." Again, utilizing inappropriate, defamatory, slanderous and libelous commentary subjects her to civil actionLet me help her to understand the terminology of "scammer." The definition of "scammer" is as follows: "one who does everything in his/her power to steal from another, usually by the means of trickery, deceit, and force...usually driven by personal greed or even outright amusement, they are unhindered by sympathy or morals and are the very face of human corruption." Let us now deconstruct this definition and apply it directly to what we do and who we areFirst, we steal nothingWe offer items for salePeople place an orderThey make a paymentWe process that orderWe then ship that orderHaving to wait for items to be made or for orders to be processed is not "stealing." What it is, is impatience on the part of Ms***Second, "trickery, deceit, and force" to which, none are utilized by usWe offer items for sale as a fundraising effort for our nonprofit as well as for several other nonprofitsAs a company that has been in business for years with over 500,satisfied transactions and countless followers and supporters, one does not accomplish that type of success through "trickery deceit, and force." No "trickery" was engaged in during the transaction with Ms***No "deceit" was catered to during the transaction with Ms***And obviously there was no forceThird, "personal greed." I have not received a pay check or compensation in years of operating our nonprofitIn fact, I pay the rent and utilities out of my own pocket as a donation to the foundation so that all funds that come in through our fundraising effort go directly to the efforts our organization caters to and supportsFurthermore, our organization lost $16,this year due to mail theft and bank fraud, due to dealings with individuals just like Ms***, who malign and manipulate the process to suit their needs, harming and damaging the hard work and efforts of people such as myself along the wayThat loss also comes directly out of my own pocketPeople have no way of understanding the dynamics of business, until they have their own and finally understand the day to day difficulties of dealing with certain people and all of the logistical hurdles involved in shipping and receiving and filling orders and responding to emails hours a day days a weekThis is why we shut down operations on 12/until 1/We also need and deserve a breakNonetheless, I have still be responding to emails and going in to the office for a few hours everyday to fill problematic orders so that people are not being forced to wait extended periods of timeFourth, "outright amusement." Well, the only thing amusing about this entire transaction is Ms***'s psychopathyI do find this entire thing quite humorous, given the drastic extents and efforts taken by Ms*** to demonize myself and our organization and paint herself as the victimWe urge Ms*** to seek medical helpThere are many options for mental health solutions for her problemMs*** also needs to grow up and learn that she has no place to order or demand or control the conduct and business practices and policies of others, especially through accusations and misleading testimony and doctored "email" communicationsFifth, "unhindered by sympathy or morals." Well, our entire organization is founded on "sympathy and morals." We honor the deadWe remember our fallen heroesThe fact is, that the only application to the term itself, with any legitimate application is "the very face of human corruption" and that applies directly to Ms***The only "scammer" here, is Ms***, in propagating lies and engaging in a conspiracy to defame and slander our organization due only to her impatience and failure to adhere to the terms of service to which she agreed to
Now we move into irrelevanceMs*** brings up a "friend of her boyfriend." This has absolutely nothing at all to do with Ms***'s transaction, Ms***'s negative review, or Ms***'s subsequent complaint but we will speak to this "friend" as we operate in absolute transparency and have nothing to hideThis "friend", placed an order for a hat on 10/This "friend", failed to provide sizing info, hence, no product receivedThis "friend" was refunded in full, making him no longer a customerAgain, another simple and easy resolutionAs to my "being really nice to him" I am "really nice" to everyoneThere was no "cut to the chase" with this "friend" rather, it was a highly misleading conversation, brief in nature, which then turned into threats against my life and threats against our organization, to which under policy, we cease all communicationsAt no time did I or anyone here "become hostile" with anyoneBut again, in addressing this point of contention repeatedly made by Ms***, first, there is a 1st Amendment which allows speech to be protected, but secondary to that Ms*** seems to think that people are not allowed to defend themselves when attackedThat is a mistakeMs*** needs to stop acting like a child and come over to the adult world, where people have conversations and not engage in passive-aggressive games of manipulationAgain, it becomes exhaustingWe have no more time to waste on thisWe have thousands of customers to cater to and we have provided a resolution to this matterAnd in finality this "friend" was not "emailed with his order number...etc." When refunds are processed the system does so automaticallyWe do not send out any emailsThis "friends" order was canceled and refunded some time agoThis is just simply a sad and desperate attempt by Ms*** to exaggerate her victimization further
In closing, we urge Ms*** to continue to wait for her money, as it will not be returned, due to the fact that her order has already shippedThere is no other resolution to this matter other then the one we have providedMs*** placed an order during a holiday, she acknowledged the lead times and accepted the terms of service, we paid for her item and have shipped her the orderMs*** then chose to attack us, and defame our organization, slander our efforts, engage in a criminal conspiracy of harassment and stalking and cyber bullying with other friends and family members and associates, and worked diligently to paint herself as a victim throughout this entire transactionIt is quite unfortunateMs*** threatened to "go to the Revdex.com" which is why we offered the refund initially, at an $loss to our organization, since no one wants a bad or negative review, especially one that is unfounded and based solely on one individual's personal issues and psychopathyBut Ms*** chose to leave a negative review and to further defame and slander our efforts and our organization and engage in the harassing behavior she has for the past weekWe completed her order as promised within the lead times acknowledged and accepted by Ms***Again, we consider this matter resolved and closed.? Thank you again for allowing us to respond and address this matter so effectively
Respectfully;
MF*
Chief Legal Officer
Fallen Hero Bracelets

We do not care if Mr*** *** "rejects" our "response." Immediately following our response to Mr*** *** frivolous complaint, Mr*** *** emailed us stating "let the games begin."
We will allow our attorneys to deal with Mr*** ***As for "grasping at straws" Mr*** *** is a real piece of workNot only did we ship Mr*** *** order once, we did so twicePerhaps if Mr*** *** provided an accurate mailing address, there would be no issueThe fact of the matter is, that under terms of service as well as shipping policies, not only our own but from third party processors, we are required to ship orders to the addresses provided at checkoutAs previously stated, the first shipment was stolen on August The second replacement shipment was already mailed out to Mr*** ***
As a matter of record, the address provided by Mr*** *** at checkout was
*** ***
*** *** ***
GARDEN GROVE, CA
US
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Note that Mr*** *** is not utilizing an address in Mobile, Alabama
Mr*** *** never "asked" for anything, rather, he demanded, he attacked, he assaulted and he defamed us and our organizationMr*** *** WILL NOT receive any form of a refund from usHis order has shippedAs for "playing games" it was Mr*** *** who sent us the email stated "let the games begin." I run a legitimate business and work very hardYes, review the other complaints none of which hold any merit and all of which had the concerns addressed immediately and were closedThe only one here playing games is Mr*** ***
Yes, Mr*** *** has engaged in cyber-bullying, in stalking, in harassment, and in threatsMr*** *** now calls me a "loose canon." This is verging on disgustingYes, I do urge Mr*** *** to "come see me." This is beyond ridiculousOur attorneys will be sorting this out quite clearly with Mr*** ***
As for reputable, Mr*** *** has defrauded and scammed numerous people and there are others who have had to deal with his psychopathy in the pastFurthermore, with three Masters degrees, as an expert in my field, and having worked for over years in executive protection and law enforcement, I would be more than happy to compare "reputable" and "professional" backgrounds and resumes with Mr*** ***, who cannot even seem to have a conversationAnd for the record, "shmuck" is actually spelled "schmuck." Get an education"Push over?" Really? "Victims?" Really? Our attorney will sort this out with you as well
Again, Mr*** *** order has shippedThe USPS tracking number is ***The order was shipped to the address provided at checkoutWe will not be issuing Mr*** *** any sort of refundWe consider this matter resolved and closed

Complaint: [redacted]I am rejecting this response because: I never received an order numberI also checked my junk emailI also put the order in Way before the Christmas order deadline of December 15thPlease just mail me my hat.?
It would have nice if you could have responded to my emails of concern that I sent you on your website like you have responded to this complaint
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I would greatly appreciate it if you would mail the hatI have a son that ask about it everyday.? Sincerely,[redacted]
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This individual placed an order and failed to provide sizing information despite numerous requests to do soThis individual then attacked our organization and me personallyThis individual was refunded in full on May This individual is a sociopath and a liarHe is doing nothing but creating a scenario in which he wishes to paint himself the victimWe ceased all communication with this individual following his terroristic threatsWe refunded him immediatelyThis individual needs to learn how to communicate and how to effectively communicate things such as sizing, and recognize the lead times and terms of service applicable to online ordersIn addition to this, this individual's order shipped within the time frames promised, yet despite the fact that it was explained to him that mail theft and mail loss occurs, this individual chose to attack me and our organizationAgain, this individual has already been refundedWe consider this matter closed and will no longer respond to this individual's threats or stalking behavior

Complaint: ***
I am rejecting this response because:I have never received a refund on 5/27/he emailed me saying he would refund my money in the morningNot 5/19/like he said, I still have not received my refund and it is now 6/02/I also understand it takes time for products to be made he claims a processing time of weeks and a production time of up to weeksI placed my order on 02/02/that is weeks ago and I still don't have the productI would also like to say I have never made a single threat towards Me F* or his organizationHe has however used profanity extensively in our emailsHe has also text my cell phone and made threats toward my wife, our children, and myselfTo further show how professional he is I got a post card in the mail today 6/02/that says go *** yourself on the front and the back reads much like the rant of an angry teenager with a stamp across it that says YOU ARE AN ***! STAY OFF THE INTERNET! GO *** YOURSELF! This I guess is what to expect when dealing with Mr F*I also have every email that was ever exchanged between Mr F* and myself so if the Revdex.com needs anymore information I will be glad to send copy's of these emailsAll I want is my money back for products I paid for and never recieved.?
Sincerely,
*** ***

This individual did place an order on January This individual did provide sizing at checkoutThere was only one email sent by this customer and a reply was sent backThere were several Facebook communications, all of which we replied toContinued communications via email or text or Facebook
or phone calls do not speed up the processThe fact of the matter is, the order placed by this customer was fulfilled and shippedAt no time did this customer contact us or indicate to us that they had not received their shipment so that we could address that issue and resolve it, instead, this customer filed a "complaint" with the Revdex.comWe still have no idea why, or what authority this individual seems to think the Revdex.com has when the issue is mail theft or lost mail, which is easily resolved by us when we send a replacement orderWe lost $6,last year to mail theft and $10,to bank fraudI did have to undergo reconstructive elbow surgery, and was not able to work for several days and was on narcotic medicationThis organization and nonprofit effort is a one-man operation and now that one-man works with one-armI process thousands of orders and when a customer contacts me I respond immediatelyI do not send out communications about delaysI do not have the manpower to do thatI manage about orders a day, carrying over about to orders each day that still need to be completedThis customer seems to think he has some sort of standing or expertise in the field, which he absolutely does notEstablishing a "trend" as he calls it, is asinineWe urge this individual to seek some college education before attempting to utilize terminology which he does not understand.? Excuses? That is offensive! I put in hours a day on this nonprofit and work two full-time jobs to keep this nonprofit going and fund it entirely out of my own pocket and this poor excuse for a human being and a disgrace to the uniform wants to say I make excuses?! And the Revdex.com allows this sort of personal attack? The bigger issue? Are you kidding me? This individual has absolutely no idea how many Goldstar families I have worked with over the last years, the friends I have buried, the mothers and the fathers and the widows and the children I have worked with who have lost their loved ones! Dylan Lea is a terrorist! THIS INDIVIDUAL HAS BEEN REFUNDED! UNDER POLICY WE DO NOT WORK WITH TERRORISTS OR INDIVIDUALS WHO ATTACK OUR ORGANIZATION! WE CONSIDER THIS MATTER RESOLVED AND CLOSED!

Response to complaint filed by [redacted] on 01/05/with the ID of [redacted]
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Mr[redacted] did place an order for a hat 5/Mr[redacted] also agreed to our terms of service at the time of purchaseMr[redacted] also was made aware of a to day processing time frame and a to
week lead time on productionMr[redacted] DID NOT provide sizing at the time of purchase, which was a requirement in order to move forward with Mr[redacted]’s orderAs a matter of record, we DID NOT receive sizing info from Mr[redacted] until 8/This tremendously delayed the production of Mr[redacted]’s custom embroidered hatIn fact, Mr[redacted] only sent us three mails, with the second having been on 11/and the third having been on 11/Unfortunately, in the case of orders where the customer fails to provide sizing info, we send one follow up email during the to day processing time frameThose orders are filed away as pendingThey are reviewed each subsequent week for a responseIf none is received a second request for sizing is sent outMr[redacted] delayed replying for almost three months, considerably delaying the item
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Mr[redacted] did request a refund and Mr[redacted] was refunded
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At no time was I or anyone here “rude” to Mr[redacted], nor were we “arrogant.” It is unfortunate the people are so hyper-sensitive to electronic communicationsAll we have day, as we always do, is provide information in relation to processing and production, and try to explain that sometimes delays occur, and sometimes they are our fault, sometimes they are due to issues in production, sometimes they are weather related delays and sometimes they are the customer’s fault
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The fact of the matter was that once Mr[redacted] provided sizing information on 8/4, we completed Mr[redacted]’s order within a week time frame, as Mr[redacted]’s order shipped on 8/along with several other shipmentsWe were notified approximately to days later, that the blue USPS collection box we have been utilizing for the past three years was stolenWe lost $3,in shipments, including Mr[redacted]’sThis was a $6,loss to us, and we spent several weeks dealing with audits, trying to locate the shipments that were impacted and reprocessing them and reshipping themUnfortunately, some shipments we were only made aware that they had not arrived when customers contacted usMr[redacted] delayed contact between 8/until 11/to inform us he had not received his orderAt that time Mr[redacted] was obviously already biased to the transaction and formulating his own misguided opinions as to the conduct of our businessWe have no way to counter thatAnd unfortunately, New Jersey is one of those placed where we have constant problems due to the attitude of some of the people
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Again, Mr[redacted] was already refunded for this purchaseThe delay was due to 1) Mr[redacted] failing to provide sizing in an expeditious manner, and 2) USPS mail theft
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As a matter of record, the mail theft has a Case Number of [redacted]
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As for the remaining allegations and assertions made by Mr[redacted], yes, as in almost every element of commerce, you pay first before receiving anythingThat is the way that business worksAnd yes, we do agree that this is all a big headacheWe replied to your request for a refund and we completed that refund to youAnd yes, you should have “simply received the product as promised” but unfortunately, the mail was stolenAnd lastly, no it is not a “scam” to be impacted by mail theft, and by misperception from othersI have delivered 500,shipmentsI would be careful as to the terminology you utilize in a public forum, as there can be legal ramifications for misleading and testimony
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We consider this matter resolved and closed
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MF[redacted]
Fallen Hero Bracelets
Chief Legal Officer