Fallenherobracelets.com

I filed a complaint with the Revdex.com against fallen hero braceletsComplaint number***I used the word "scam" "how bad they are" and "ripped off"I did not receive my items but that does not mean that they are a "scam" or "rip off" and I apologize for using that terminologyMy husband and I both received our refundsI am trying to correct the recordI was only aware of Fallen Hero Bracelets and I am not familiar with any sister companies.My husband and I both received our refunds from Michael F* and one of his companies

Response to complaint filed by *** *** on the date of 01/04/with ID ***
We are actually unsure of how to address this “complaint” as we are confused by itWe will provide a timeline of this transaction and then address the correspondence of Ms***
On the
date of 12/Ms*** placed an order with us through our websiteBy doing so Ms*** not only agreed to our terms of service but also was clearly informed of 1) our processing lead times of to days and 2) our production lead time of to weeks (these are industry standard) and 3) our Christmas deadline of 12/Ms*** was also provided with an order number, which was emailed to her as an order confirmation following her purchaseThis order number was Order # ***Confirmation emails are automated and they are sent out automatically following a purchase to both the customer and to us as a notification methodMs*** asserts that she “never received a confirmation or a thank you for your order from us.” Unfortunately, that is absolutely untrue, as we have no way of NOT generated such a confirmationTherefore, one of two things occurred, both of which we have no control over, the first being that Ms*** provided an incorrect email address at checkout (the email provided at checkout was s*[email protected]) or second, the confirmation went to a “spam” or “junk” folderWe have no control over Ms***’ email filters or whether or not she provides an accurate email address at checkout or even checks her emailsAgain, we have no way of stopping an automatic system from generating a confirmation email, therefore Ms*** did in fact receive both a confirmation and a “thank you for your order” email immediately following her purchase on 12/
On the date of 12/we received the following message from Ms***, which was in fact the first communication we received from Ms*** following her purchase:
“I ordered a hat on December for my son as a Christmas presentThe amount taken out of my checking account for the purchase was $ It has been days and I have not received this order yet and am getting very upsetmy son will be very disappointed if he does not receive this for ChristmasI have sent several emails on your website and have not received any responsePlease respond to me ***@outlook.com or 919-649-6441.”
It seems clear from this response that Ms*** did in fact provide the correct email address at check, and therefore did in fact receive a confirmation email which she either overlooked or disregardedAs a matter of record, the first email from Ms*** was sent on 12/18, which was days after we shut down for ChristmasOur Christmas cut-off was 12/I work to hour days days a week and then I am on duty on the weekendsAfter months of such a work load, I leave to spend the Christmas holiday with my family, as I have neglected to do so for the last yearsThis year, I chose to provide my family with a real holiday and family timeMs*** was aware at the time of her purchase that our Christmas cut-off was 12/and despite having placed an order on 12/2, processing and production lead times were still in effectThere is absolutely no way to expedite production or processing during a holiday, especially when weather delays occur which delay incoming shipments of inventory or even productionDespite all of this, I still responded to Ms*** on 12/18, even though I was not in the office and out of townI did so because I pride myself and our organization on impeccable customer service, as I reply to emails and texts hours a day days a weekMy customers are always able to get ahold of me no matter what, in fact, in a previous complaint which articulated “poor communication” I responded to an email during a medical procedure in which I was being injected with steroids due to a torn tendonIf that isn’t spectacular customer service I do not know what isIn fact, I know of no other companies or organizations which maintain the sort of communications that I do with my customer baseAdditionally, we received no previous communications from Ms***, despite her assertions and despite her assertions that it had been days it was in fact only days due to our Christmas cut-off, but even if the cut-off had not occurred, it would only have been daysThe issue, which seems to be a common occurrence with certain people, is the contention that we are not allowed to operate our organization and our business like all other businesses in the United States, which operated on a 5-day business week or “working days.” When calculating time frames, only “working days” are counted, yet certain people fail to recognize that fact, let alone the fact that the USPS does not even operate on Sundays, so it makes delivery and shipping problematic
On 12/I responded to Ms***’ email (sent on that same date)My response is below:
“It takes to days to process an order and hats have a to week lead timeIm shipping orders as quickly as possibleI also do not "take" money from people's accounts.”
Ms*** seems to articulate the fact that “money was taken out of her account.” This is not trueMs*** placed an order for an item (a custom embroidered hat)Ms*** paid for that itemWe did not “take” any money from Ms***In fact, Ms*** utilized a third party payment processing checkout system through Stripe to make her paymentWe in turn are notified of the purchase and begin the processing phase which then moves into the production phaseAt no time do I or anyone else “take” money or deal with money or handle money or even see moneyWe have no paid employees and not even I have seen a paycheck in yearsWe are a nonprofit organizationUtilizing terminology such as “taking money from an account” is not only and misleading but wholly inaccurateTherefore, Ms*** was aware of processing and production lead times both prior to purchase as well as following her purchase
On 12/Ms*** responded by email again:
“Thank you for getting back to me. So will the hat be here before Christmas? I was not insinuating that you took my moneyMost places do not take the money out of their accounts until the order is ready for shipment.”
Again, we were shut down for Christmas on 12/I was not in town and had no way of processing or shipping or embroideringThis was already explained to Ms***Ms*** placed an order on 12/for an item with a to day processing time frame and a to week lead timeShe agreed to our terms of service upon purchase and to the lead times she was made aware of prior to purchase (which are clearly notated on every page of our website)The date of 12/was days into Ms***’ order, which was one day into the minimum processing date of the processing time frameOur company shut down on 12/This was notated on our home page in bright pink letters and fonts for everyone to clearly see at the very top of the home pageMs*** further asserts that she did not “insinuate that [I] took [her] money” yet that was exactly what she stated in her previous email, which is the reason for our response in order to clarify the fact that we DID NOT “take her money.” Ms*** further asserts that “most places do not take the money out of their accounts until the order is ready for shipment.” Again, we DID NOT “take” money from anyone’s “account” and furthermore I cannot attest to “most places” put in the course of business for over years I have yet to deal with any vendor or distributor who does not require payment up front for services or productWe cannot make a custom embroidered hat if it is not paid forAdditionally, we print shipping labels during our processing phase and without payment we cannot do so, which means an order is not processedLastly, we have no way of holding a credit card or debit card payment until an item is ready to shipWe do not have access to credit card numbers or even the processing of paymentsAgain, this is done through an SSL third party payment processing systemWe have no part of that process
Today on the date of 1/we received another email from Ms***Below is that email:
“I am writing you for the fourth time about an order I placed on your website on December 2, It was supposed to be a Christmas present for my sonHe was very upset that he did not get this for Christmas needless to sayI thought when I ordered this on December 2nd it would be enough time to get it by Christmas The total amount including tax and shipping was $I have only received one response and it was a rude oneWhomever responded did not let me know if they had my order and could not give a time frame on shipment except for it takes anywhere from to weeks to ship out and he was working as fast as he canThe amount was taken out of my checking account at the time of purchaseI would greatly appreciate it if you would respond either by phone or emailI have never been treated like this before.”
Note that this was only the third email and not the “fourth” as asserted by Ms***Ms*** further asserts her assumption about a Christmas delivery, completely disregarding processing (and most importantly) production lead timesShe further claims that she “received only one response and it was a rude one.” The fact of the matter is that there was absolutely nothing rude about our initial reply to her email, which clearly explained lead times and the fact that we DID NOT “take her money.” In fact, a review of the emails show that clearly it was Ms*** who was being quite rude, despite our efforts to help her through the processI also did not tell Ms*** that it “took to weeks to ship out.” Ms*** was informed both prior to purchase as well as following her purchase that there was a to week lead time for productionHats have to be madeAgain, Ms*** asserts that money “was taken out of her account.” This again is incorrect and lacking in fact, rather, Ms*** placed and order and made a payment and agreed to our terms of serviceLastly, Ms*** asserts that she “has never been treated like this before.” We have no idea what this means, as Ms*** received numerous communication during a holiday, and as provided with lead time information and received responses to all of her communications to usThis is quite baffling for usWhen dealing with customers who exhibit unreasonable expectations we typically just refund those customers as they tend to be exceedingly problematic as Ms*** appears to have beenBut we were unable to issue refunds until we returned to the office on 1/
Twenty minutes after the first email on 1/Ms*** sent a second email with an image of the item she had ordered:
“I placed this order on December and have not received itPlease respond by email or phone to let me know when it will be shipped.”
As a matter of reference, we receive to orders a day and about as many emailsI deal with emails and texts and phone calls and process orders and package orders and deal with inventory issues, etc., while also juggling doctor appointments, illness, a three-year-old, graduate school full-time, other businesses, car problems, etcPeople seem to fail to recognize that there is a human being on the other side of a communication, and we are not AmazonWe have no drones, no robotsWe do not have thousands or even hundreds of employeesWe work very hardMs*** disregarded all of the information provided to her numerous timesMs*** disregarded the terms of service she agreed toMs*** disregarded all of the email responses which were sent to herIt becomes a problematic situation, and for us, its burdensome having to repeat information three and four and five timesThis takes us away from being able to process orders quickly and effectivelyFor example, tonight at 12:43PM I am writing this response to Ms*** premature and frivolous complaintI have been working on this response for over an hour, which means orders were not able to be shippedThis is a problem
We responded to Ms***’ email sent on 1/two hours after she sent her second email:
“Was this order for an adjustable or flexfit? Adjustables should go out today flexfit will be next week.”
We asked for clarification as we were not yet in the office and able to look the order up to determine whether the hat was adjustable or flexfitFurthermore, in many cases when a flexfit is ordered, customers fail to provide sizing information which further delays those ordersIt was my effort to determine whether it was an adjustable, as they were in stock and shipping on that same day, or whether it was a flexfit, which would ship the following week, but would require a sizing if one had not been providedIn many cases we aim for redundancy in the sizing arena as we review all emails during processing to ensure that orders are filled correctly with the sizing requested to avoid returns or disputes
An hour later Ms*** responded:
“It was an adjustable.”
Given that our previous response indicated quite clearly that adjustable hats were shipping out yesterday, Ms*** should have been aware that her order was shipping out as we had indicated to herDespite that, Ms*** took it upon herself to file an unwarranted, premature, and frivolous complaint with the Revdex.com, which is an abuse of the system as it was intended
Most of Ms***’ complaint has been addressed in the above timeline with email referencesMs*** placed an order on 12/for a hatThat order was receivedMs*** agreed to our terms of service upon purchaseMs*** made a payment for a custom embroidered hatNo money was “taken” from herShe voluntarily and willingly made that paymentMs*** was made aware both prior to purchase as well as following her purchase that there was a to day processing time frame and a to week lead time on hatsMs*** agreed to this time frameThere was also a Christmas cut-off for us that Ms*** was aware ofMs*** also received an automatic confirmation to the email she provided at checkoutIt has not been “days” as Ms*** assertsIn fact the date count is as follows: today is actually day of her order because of the Christmas cut-off which she was aware of, yet even if the Christmas cut-off had not occurred today would still only be daysThis is one week following processingDespite the fact that we are only at day 21, Ms*** order shipped five weeks early, and she still filed a premature and frivolous complaintThis action is completely unwarranted and absolutely baffling to usMs*** asserts that our response to her first email, in which we explained lead times to her a second time was “not a friendly response to a paying customer” we refute such a statement entirelyThere was not “not friendly” about our responseWe simply provided a customer with lead time informationWhy on earth Ms*** chose to take this as personal is beyond usThe level of hyper-sensitivity to informative emails is uncannyMs*** further indicates that she “would like a response saying that [we] have [her] order and when it will be shipped.” This conversation already happenedMs*** was already informed more than once that we had her order and that it was shipping yesterdayMs*** further indicates that “if I do not receive it within the six weeks period I would like a full refund.” Ms***’ order shipped five weeks early on day of her orderAdditionally, we have a NO REFUND POLICY on custom embroidered hats, something which Ms*** agreed to when she agreed to our terms of service
We hope this information helps you to resolve and conclude this matter in our favorWe have absolutely no idea why a complaint was filed in this matter as we have abided by all the promises we made and done exactly as the customer askedIt is a shame that some people choose to abuse and misuse systems in place to address true issues in the marketplace
MF*
Chief Legal Officer
Fallen Hero Bracelets

Revdex.com:I have received the items, and wish to withdrawl my complaintSincerely, *** ***

Complaint: ***I am rejecting this response because:
This is the entirety of communication between me and Michael F*It should show you plenty enough of the type of interaction I was receiving from FHBI really in no way was harassing or "attacking" him or his businessAlso below is the continued communication I am receiving(received today 10/26/16) This is Severely demeaning, extreme harassment, and utter immaturityIm appalled that I am getting this type of response from an adult, let alone a business ownerI really would like to speak to a member of Revdex.com asap regarding this and figuring out what my options are
Thank you,
*** ***
Complaint ID #***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Oct 20, at 1:PM
Subject: Re: Thank you for your order!
To: Michael F*
Great customer service, budIll be forwarding this to Revdex.com
On Thu, Oct 20, at 12:PM, Michael F* wrote:
You are a *** *** youIll gladly refund you you *** *** ** ***
Sent from my Verizon 4G LTE smartphone
-------- Original message --------
From: *** ***
Date: 10/20/12:PM (GMT-08:00)
To: Michael F*
Subject: Re: Thank you for your order!
Okay, I appreciate you reiterating thathowever its been a month(not the "industry standard" spoken of) This order was placed on the of septemberIts unfortunate that your customer service is sub par when handling emails to your customers regarding an understandable concern with purchased goodsJust figured you'd like to be awareI ordered several patches and items on the (other online shops selling very similar products) and received all but yoursmind you within days all were shipped or already receivedIve also ran a large scale shipping company and been in customer service management and logistics for years: when delays occur you APOLOGIZE for the inconvenience and notify your CUSTOMER of the delay regarding shippingThats "industry standard"So with all that being said, Its October 20th now and I still don't have a trackingPlease, Just refund me my moneyOr I can just dispute through paypal/Revdex.com if you'd like. Ill deal with other avenues of ordering patches in the future.
Regards,
***
On Tue, Oct 18, at 4:PM, Michael F* wrote:
to days is an industry standard processing time frameIts also on every page our websiteAs with almost any business when inventory is depleted items have to be remade or reproduced or reordered
Sent from my Verizon 4G LTE smartphone
-------- Original message --------
From: its ***!
Date: 10/18/3:PM (GMT-08:00)
To: Michael F*
Subject: Re: Thank you for your order!
Okay, thank you for the communicationCan you please update with a tracking number once you send it? Always good practice to notify your customers
of particularly lengthy shipping expectations
Out of curiosity, are you a third party(middle man) for these patches?
I was under the impression this was a direct store front
Thank you in advance, and have a great evening
***
On Oct 17, 2016, at 8:PM, Michael F* wrote:
It takes to days to process an orderI already ordered and paid for the patchesThey should be here any day
Sent from my Verizon 4G LTE smartphone
-------- Original message --------
From: its ***!
Date: 10/17/8:PM (GMT-08:00)
To: [email protected]
Subject: Re: Thank you for your order!
To whom it concerns,
I never received my packageIt's been a couple weeks and I was trying to be patient, but this is a bit muchCan I have a refund of my money or some type of compensation, given its almost a month to ship two patches
Order #***
Thank you in advance,
***
Sent from my iPhoneSincerely,*** ***

Complaint: ***
I am rejecting this response because: See the following communication---August 20, 2017 To whomever it may concern with the Revdex.com: I have read in full the response from MrF*, to my original complaint encompassing fraudIn summary, his written retort is exponentially full of misstatements, fraudulent claims, and unfortunately egregious liesIn the line of work you guys are in, I’m confident that you see this kind of stuff all of the timeI frankly, do notThat said, gentlemen, I really don’t know exactly where to start with all of this so perhaps an executive summary to the situation at hand is best.On May 3rd I purchased online and via PayPal, one Blackwater baseball hat for $(shipping included), from Fallenherobracelets.com (http://fallenherobracelets.com/blackwater-decals-headwear-clothing-and-gear.htm...⇄ July 23rd, I had not received the product so I sent MrF* an email asking where exactly the product was(The email MrF* claimed in his response that he never received)MrF* did politely respond with the following: “Yes it takes to days to process an order and hats have a to week lead timeIm getting through orders as quickly as I can.” OkaySo, taking in account with what MrF* stated in his email “two weeks to process a hat, and he had a six-week lead time” (at worst), and considering I purchased the product on May 3rd, at the latest, I should have received the hat would have been by July 28th, right? I mean, we are taking MrF* at his word, and we do have open dialect for his office to inform me of should any issues arise, correct? At least, I thought soWell, it was a surprise to me when by August 3rd, I still had not received my product and received no response to the email I again forwarded to MrF* inquiring the whereabouts of this ball hatI must also admit that I am as well, equally surprised at MrF*’s claim of not receiving communication from me encompassing this matter as not only did he, but he, himself responded to it! Either way, after a few back and forth emails in which MrF* was outwardly threatening with “law suit this,” and “legal action that,” and erroneously employing a myriad of legal jargon and other descriptive words (which is by the way, a very odd mistake for a “Chief Legal Officer” of a retail industry business with over 900,satisfied customers under their belt to make, wouldn’t you say?) I figured that this entire thing is about a doggone baseball hatA HAT! So, after PayPal refunded the monies on the 4th, (and yes, regardless what MrF* intends for you to believe, PayPal is the party that refunded me, (I mean really, if it were up to MrF*, with his very in-depth, non-refund policy that is deceptively posted in dark print against a dark background, on his POS platform/website, then no refund (as per the proposed language employed) would have been afforded), I actually reached out to MrF* via email and this is the email I forwarded him:You didn't close the claim, PayPal did; hence the reimbursement. This back and forth sucks and is counterproductiveIt achieves nothing for either of us. Look, I never wanted a refund, I wanted the productIf you have actually sent the product and it arrives here, I WILL make sure that you get the moneyI am an honest consumerI can reimburse you through a PayPal transfer of money, through Venmo, or a multitude of other mediumsIt's only what, $33.00? This is not a sum of money large enough to lose text and bearing overIt's just not. Now, just so you know, all I did was contact PayPal AFTER trying to establish comms with you but failing to do so, and I simply made a claimI even expressed that I'd prefer the product over a reimbursementSo, since there was no product, and you weren't responding, what other option did I have? It's been three months! I've been burnt before (I'm not insinuating that you're burning me) and if it weren't for PayPal is be out of a lot if moneyAnd, after being burnt before, when comms with a vendor fail altogether, it's never turned out wellSo online purchase shell shock is a factor as well. Either way, if you did send the product, just inform me of the medium of imbursement you'd prefer, and once the product is received, I'll get you up to speed and immediately send the moneyRest assured, if everything is x 5, you will be paid. I received no response to this email from MrF*So, here I am trying to be the bigger person and create a win-win situation for all partiesI never received what I paid in good faith for, but okay, I wanted the hat and the seller wants the moneyFineImagine how frustrated I was to receive a bill for $from a collections agency by the business name of Accounts Receivable! I called them and spoke to an agent by the name of LakeeshaShe proclaimed that MrF* was “fuming-mad,” and that she wanted to facilitate the communications for a compromiseI told her that even though I was being taken for a ride here, that I was willing to pay $for the damned hat with shipping included, if MrF* was will to be done with this insanityLakeesha called back and MrF* rejected the dealLook guys, I have been the bigger person here, which normally, as an honest consumer, I would have gone for the jugular when ripped offI actually tried to pay this guy $more that the product is worth just to move on from thisI really would have moved onHowever, then I read his response to my original complaint, written to you, making some whooaaah outlandish claimsI thought that they were pretty out there, until I was given an address to a social media account of MrF*’s that is, and then read in full, his proposed professional accoladesClearly, this guy is not the Harvard Law grad he claims to beFineI will state with absolute certainty that he is also NOT a military advisor of any capacity like he claims, nor has he ever beenThis is fine as wellHowever, he purports these claims in what appears to be in edification and support of his product lineHe is claiming affiliations, and gentlemen, as his intentions are to drive product to market and profit from these efforts, this situation just reeks of Stolen Valor(Although this scenario looks really bad on the part of Fallen Hero Bracelets, I will not speak definitively upon this as I am not a subject matter expert on the matterHowever, there actually are people whom each are, and are already on top of thisThey are the professionals in this arena so I’ll just stick to my lane on this one and let them do their jobsJust know that this is now under the spotlight.)The only reason I mention any of this is to establish simple mens reaI actually abhor doing this but to protect others from future victimization, I have toThat said, if you would please refer to your own company’s website and list of complaints you will see for yourselves, a pattern a rise, of claimants referring to threatening emails received from MrF*, and the employment of the collection agency Accounts Receivable after receiving refunds for no product received or while asking for refundsI am willing to bet that a lot of complaints your firm receives about this guy and his company never get posted due to the rolling explicatives employed by claimants so enraged after the back and forth emails with MrF* that they each can’t control their anger on paperMrF* definitely makes it difficult to remain calm when he so easily employs threat tactics regarding law suits and flat out lies about the claimant, just he has done with meWhat really sucks, is that he has figured out a way to market an item that he has absolutely no intention of producing or delivering, and when the buyer asks their payment platform for a refund based upon the grounds of no receipt of product, (after nearly one quarter of a year waiting), MrF* then employs the hired guns of a collection agency, (they unknowingly) fraudulently legitimize the sale, and the MrF* pursues a far higher return in profits than the actual sale had it been legitimateThis is happeningAgain, don’t take my word for it, just look at the complaint column on your own website, guysOr, just call Accounts Receivable and ask to speak to the account manager for MrMichael F* c/o Fallenherobracelets.com (877) 832-ask for a summarization of collections and for what reasonsUse my file number as reference: ***I will bet the proverbial farm that ALL cases with Account Receivable under MrF* encompass buyers getting refunds from credit card carriers or POS platform managers like PayPal for no receipt of product purchasedAs well, for your records, and in total support of what I am claiming in this response, at any time of your choosing, I am willing to forward all emails between MrF* and myself, screenshots of the PayPal transaction regarding this matter, and all written communication with MrF*’s collection firm: Accounts Receivable representative Lakeesha, (although you’d do better in talking with them directly)Now I am not MrMichael F*My name is *** ***I do not make fictitious or untrue claimsThat said, know this, your firm has been duly informed of the potentiality of intentional fraud performed within multiplicity by MrF* as per your own business complaint list posted onlineYou guys really do have both and ethical and fiduciary responsibility to investigate this claimAs well, be duly notified that MrF* is currently employing a Revdex.com A+ rating logo in his home page, to intentionally, and fraudulently misinform web traffic in the attempt to incite sales (http://fallenherobracelets.com/index.html)This as well is yet another deceptive trade practice employed by MrF*Pretty bold moves for a Havard Law grad and Chief Legal Officer of such a massive, privately-owned corporation serving over 900,customersOh wait, my mistake guysYou see, one of my colleagues (a business intelligence analyst) has had a really tough time tracking down the company Fallen Hero Bracelets as either a privately-owned entity, a wholly-owned subsidiary, NPO or even as D.B.Afiled in Tacoma, Washington, or even within a national business registryPerhaps Fallen Hero Bracelets never was registered as a legal business, nor as a business legally paying Fed, State, and county sales and or franchise taxes? Uh-ohNo worries guys, through the performance of your own due diligence you’ll uncover the truth for yourselves very soon, as we are on this endMost importantly, so will the following government entities: Consumer Financial Protection Bureau, Federal Trade Commission, Federal Division for Internet Crime Complaints, Texas and Washington States’ Comptroller’s Offices, Internal Revenue Service Fraud Division, and The Fraud and Theft Divisions of Tacoma P.DOver the course of the next few days I will be forwarding these divisions formal complaints drafted by an attorneyThis is not an act in preempt of civil suit, but just a facilitation of most needed and undue investigations where most neededI just wanted you guys to know that although your investigation forthcoming will help in correcting this matter, that you are not the only agency investigating MrF*Again, I do not make idle statements, and I always say what I mean, and do what I claimAll of this will come to pass.So, let’s recapThis entire issue, basically the unravelling of MrF*, encompasses a $ball cap with tax and shipping costsA ball cap… Let that sink in for a momentAdding insult to injury, I was actually willing to allow this entire thing to blow over, and chalk up all of the nasty threats and obvious fictitious claims by MrF*, against me, as nothing more than a momentary lapse in judgment on his part, pay him $more than what the hat is worth, and shake hands and move onInstead of maturely doing the same, MrF* chose to looks like an attempt to replicate what seriously appears to be a collection agency employment scamRemember the facts hereI only requested a refund from PayPal after MrF* did not respond to my second attempt at communication, inquiring where the product was …… which was DAYS overdueAs per his own disclaimer: two weeks to make the hat, and six weeks lead time = eight (8) weeksNot nine (9) weeks and no responses to inquiring emailsMy refund by PayPal was entirely within my legal rights as per his own company’s guidelinesGo to his website and look for yourself (http://fallenherobracelets.com/index.html)Wow, the entirety of this situation makes me feel like someone slipped me a fistful of crazy pillsI mean, common guys, enough is enoughUltimately, I very much do look forward to the USD1.5MM law suit MrF* claims his company is pursuant ofHe has had every single opportunity to correct this situation and still profit, yet he has been the sole author of his responses to both my requests to facilitate said closure, and to the continuance of this situation via his outlandish claims made within response to my original complaint listed with your firmI seriously can’t make this stuff up! (Again, I simply refer you to your own website complaint list against MrF*)In hindsight to all the frustration I am actually appreciative that this happened to me and not some other veteran who might probably have rolled over and paid the extortion fees, under the duress of threat to his or her credit ratingI actually possess the professional clout to do something about thisYou see, throughout this entire situation, I have been provided with ample information encompassing who MrF* (***) isNow, throughout all the overly verbose prose, incorrectly used words, improperly employed statutes, one contradiction of scope, legal responsibility, and rules of legal governance, after another, and outright lies conveyed as well, MrF* never considered one very important fact before deciding to fraudulently pursue meWho I am. : ) In conclusion, if you would like me to forward all documentation discussed, along with my contact information, please do forward me a secure email address and I will promptly respondOtherwise, know now that it is not my intentions to pursue MrF* in court; yetHowever, should a collection appear on my credit report from Accounts Receivable, then the legal fireworks will assuredly beginOtherwise, MrF* is going to have enough to deal with concerning the several afore mentioned, regulatory and legal governance bodies that are being contacted, posthaste Respectfully, *** *** (Please see attachments for copies of emails and PayPal transaction receipt)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Please be advised, I have been more than patient with this company and I have yet to receive the tshirt I ordered on Dec9, 2016.If this company wasn't a scam it would have sent it to me by now.What do I do now?*** ***
Sincerely,
*** ***

We are in receipt of the complaint filed by one *** ***This customer has been problematic from the moment she placed her orderFirst we will address the response to the Negative Review left by this individualOur response is 100% accurateMs*** placed an order for a custom embroidered
herShe was instructed to provide sizing infoShe chose to disregard that as well as the clearly provided details on processing and production lead times which are industry standardIn addition to this, Ms*** disregarded the fact that it was a holiday season and disregarded weather and holiday related delays in regards to production and shipping, not only on our end but also with the USPSFrom the moment that Ms*** made contact, her communications were hostile and volatile and challengingThere was never a polite communication to us from Ms***We made every effort to address her concerns, yet she made unreasonable demands and threatsThe messages themselves conveyed a level of psychopathy which it atypical to most people, and despite numerous communications further explaining lead times and production, all of which she was made aware of prior to purchase, as well as following her purchase, were disregardedNo one here "went off." Once Ms*** began making terroristic threats in violation of state and federal laws we ceased communication with herShe then entered into a conspiracy with "friends" to further harass and threaten and antagonize our employees and our organization, and in fact was the perpetrator of more than one death threat and threats of bodily harmOur response to Ms***'s negative review is 100% accurateOur track record and our customer service speaks for itself, in years we have had only complaints and only negative reviews, both by the same complaintant, and after over 500,transactions worldwide we maintain a very solid and satisfied customer baseThe variable here is Ms***
As to the order placed by Ms*** placed an order on 11/for a custom embroidered hatMs*** was informed prior to purchase as well as several times following her purchase that there was a to day processing time frame and a to week lead time on hatsBearing in mind that this was during a holiday season and orders are processed and filled as quickly as possible and in the order they are receivedAdditionally, our Christmas cutoff was 12/15, at which time we leave to spend time with our families, as we are a nonprofit with no paid employees, these days are the only holidays/vacation time we receive throughout the entire yeardays into Ms***'s order was ThanksgivingMs*** had not yet provided sizing information despite numerous requestsThe date of 12/15, our Christmas cutoff, which was clearly indicated and provided to Ms***, marked days into Ms***'s orderThat means it was only days after processing and her order was in productionMs*** was made aware prior to purchase as well as six times following her purchase that there was a to week lead time on hatsThis was not a surprise and Ms*** even remarked to this fact that she was aware of this time frame in her negative review, which was based on misrepresentations and malicious intent on her part to harm our nonprofit organizationWe return to work on 1/Even if we disregard the holidays to which Ms*** was made aware both prior to and following her purchase 12/would mark the 6th week, yet processing not being factored in moves that 6th week to this current weekThese are the factsMs*** chose to attack our organization despite agreeing to terms of service upon purchase, and absolutely disregarded lead times and all the information provided and requestedShe then left defamatory and libelous commentary in a negative review, despite the fact that the time frames for delivery had not yet expiredWe have no interest in any further communication with Ms***And Ms*** will not be issued a refund as her order has already shippedWe paid for the item ordered by Ms***, and we are unable to issue refunds for items that have been paid forThis was already clearly explained to Ms*** and "buyer's remorse" is not an element to which policies allow us to issue refundsMs*** indicates in her complaint that she has not received her item in "one month." Ms*** was explained both prior to and following her purchase that there was a to day processing time frame and a to week lead time on her orderMs*** agreed to this upon purchaseMs*** corroborated the fact that she was clearly aware of this in her negative review which was entirely libelous and false.
As for rudeness, at no time were we rude, rather, Ms***, after making several personal attack against us decided to take the issue personallyShe simply did not like our industry standard lead times and despite being made clearly aware of those lead times she labeled it "advertising" which subjects her to legal liabilities for defamationWe are still in the process of discussion the issue with our legal council in order to determine whether or not we will be filing civil charges against Ms*** for libel, slander, and defamation in state courtMs*** continues her personal attacks in statements such as "he should not be a business owner." The reality of the matter is that we run more than one nonprofit and Ms*** placed an order from our fundraiserWe also maintain several marketplacesWe are also engaged in several other businesses and operate in very sensitive areas which include Executive Protection and weapon sales to military and law enforcementOur organization as well as myself, own businesses, to which again, no complaints or negative reviewsAs someone who "should not be a business owner" I and we are doing fairly well, consideringMs*** further extols her work history in that she "was a customer service manager for years." To which our response is congratulationsLet us compare resumes thenAside from being Chief Executive Officer of more than one corporation, military service, two decades of deployment as a private military contractor throughout the Middle East on contracts for the State Department and the C.I.Ato name only a few clients, I also hold three Masters of Arts degrees from tier-level state universitiesI also attended law schoolI also worked as a special investigator to the prosecuting attorneyI have worked as a police adviserMy personal resume is seven pages long These are elements absolutely irrelevant to the facts in relation to the transaction engaged in by Ms***, and the lies and manipulation and deception to which she catered to in an effort to play the victim, despite the fact that the only true issue is her absolute disregard for the lead times to which she agreed to and her premature escalation to an issue of time frame, and her threats and further conspiracy to attack our organization without cause or warrant
Ms*** was never "spoken to" in any manner other than professionallyMs*** chose to take simple responses indicating time frames as personal, rather then waiting like everyone else, for their order to be completed in the time frames promisedMs*** also seems to think that she has the right to attack people and engage in hostile dialogue, and not receive a responseWe will respond and defend ourselvesMs*** is 100% wrongAs for "bashing people" we neither have the time nor the desire to "bash people." Ms*** is simply immature and selfish and feels that she can tell others how to run their businessesMs*** should probably be careful as to how she engages people in the future, her manner of communication is highly volatile and problematic and does not help situations resolve themselves
In closing, we maintain ourselves always in a professional mannerThe unfortunate truth of the matter is that such incidents and events are the cost of doing businessOne in a hundred transactions will not go smoothlyWe have to accept that fact and move forwardWe appreciate the Revdex.com allowing us to respond and look forward to this matter being closed in our favor.
As to Ms***'s orderIt has been shippedWe consider this matter resolved and closedThank you and have a happy New Year

*** ***'s order was shipped in its entiretyWhile there was more than one shipment sent to *** ***, we fulfilled *** ***'s entire orderWhile there were some delays, we did fulfill the order in its entiretyThis is the first notice we have had that one of the hats did not arrive
*** *** mistakes use for being the USPS and responsible for lost or stolen mail*** *** also failed to make any effort at conversation or communication prior to this dispute*** *** misrepresents the facts of this matter in its entirety*** *** did not call us and leave messages or text orWe do have some old emails from *** *** yet nothing after the shipments were sent fulfilling the entirety of *** ***'s order*** *** has been refunded $for a hat he claims never arrived, despite the fact that we shipped the hat and *** *** never notified us that it had failed to arrive prior to initiating this dispute/complaint*** *** also mistakes himself in asking for "shipping" to be refundedWe shipped *** *** more than one shipment and incurred shipping costs more than once, despite the fact that *** *** only paid for shipping onceWe have lost a great deal of money on this orderThis speaks volumes to the integrity and honesty of this individual who has attempted to defraud our organization through efforts to scam us out of additional fundsHe already received a hat he claims he never receivedTracking shows that it was receivedAs a courtesy we will not submit *** ***'s account to collections and/or pursue legal action against him for misrepresentation of the facts and tortious interferenceAs *** *** has been refunded $on 10/we consider this matter resolved and closedThank you for allowing us the opportunity to resolve an issue that could have been resolved without wasting everyone's time

Mr*** placed an order on 9/for two patchesMr*** was made aware prior to purchase as well as twice following purchase that there was 1) a to day processing time frame and 2) that there are shipping and production lead times on many items (for example there are a to week lead time
on shirts and hats, some patches have a to day lead time, and other handmade items have similar lead times)Mr*** sent us numerous emails, the first of which was to check on his order days into the order despite being made aware of the to days processing time frameWe again made every possible effort to explain to Mr*** that there are time frames that we have to adhere to and we fill orders in the order receivedMr*** chose to willfully disregard all of the information we provided and instead of understanding the process, or the fact that items are ordered, and we in turn either make or order those items and fill those orders as quickly as possible, Mr*** attacks us and our organizationOur nonprofit effort manages a fundraising website which is where Mr*** placed his order Our lead times are industry standardMr*** chose to establish his own industry standards and made numerous disparaging and inappropriate comments to us, directly attacking us, in violation of both state and federal cyber-bullying laws currently in placeUnder policy, once an individual threatens our organization, we cease further communication and refund that individualMr*** was refunded in full, at a cost to us, as we had already paid for the items he had ordered, which again was already explained to himWe unfortunately do have to deal with many people who suffer from mental illness or who behave or react in an inappropriate mannerMr*** obviously has issuesWe were professional in all our communications and we advised Mr*** numerous times as to the status of his orderWe do this every dayOur organization has processed over 500,orders and we unfortunately have to deal with our fair share of problematic individualsAfter Mr*** chose to threaten us and attack us and our organization, he was blocked and we ceased all communication with him and refunded him in fullWe considered the matter closed at that pointWe have no idea why Mr*** would have filed a complaint other then to maliciously further his own unwarranted agenda against usThis is unfortunately part of doing businessWe hope this helps you to resolve and close this matter with the Revdex.comAs a matter of record, below is the pasted element from the refund page indicating that Mr*** was refunded in full on October 20, at 2:pmAgainwe made every effort to resolve this matter before it was an issue and this transaction has cost us $Again, it was Mr*** who attacked our effort and attacked us and issued threats against us, and under policy we are required to cease all communication with individuals when such occursUnder policy, when a customer resorts to such behavior, they are no longer customers, as they are in violation of Terms of Service as well as state and federal laws and we are not able to engage in actions of criminality due to our work and our other efforts which include domestic violence advocacy, and restorative justice and our work with law enforcement and the military including our FFLWhen a customer chooses to violate Terms of Service through such actions we terminate communication and issue a refund, completing the transition from customer to individual, as the individual is no longer a customer once they violate Terms of Service and threaten us, break the law, and receive a refundMr*** ceased to be a customer on 10/He was refunded on 10/Again, we consider this matter closed and hope that this information provides the Revdex.com with the resolution they requireThank you for your time and consideration in this matter
October 20, 2:pm
items refunded to Visa ending in *** for $
MF*
Chief Legal Officer
Fallen Hero Bracelets

Complaint: ***I am rejecting this response because:Here is my conversations with this businessAlso an email he sent me from his own private facebook after I made the complaintNever was I rude to him I was never asked to give a size or anythingThey never made contact with meI always had to contact themMike F* is a very rude man I do not want any contact from him anymore I just want my money back from this scammer Also, a friend of my boyfriend (who I ordered the hat for), had also ordered from themHe never got his product eitherMike was really nice to him until my bf's friend cut to the chase and told him he hasn't gotten his product and knows what rude and uncalled for names he called meThat's when Mike got hostile with him too and again called me namesThen emailed him with his order number letting him know his order is canceled and he would get his money in 3-business daysI hope he gets his money backI'm still waiting for mine.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is inaccurate I placed the order on December 2nd, and according to the tracking number you gave me it was shipped today January 5th, at 2:pmThe means it was not shipped out days of order placed.
I will be looking out for my order.
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***MrF*, Tha last email I have from you is from September 21, I sent you four more emails after that and have not received a response If you sent one stating a delay or that the item was shiipped, I do not have either, email or product, and the only braceet I have received was the one I ordered from Tye Band directly My acct was charged, and I can assure you that I would not be doing this if I had received my order I have tried calling, I have tried contacting other memebers of uour board only to have the emails retirned undeliverable If you feel the need to file “defamation” suit against me, feel free By all the complaints that are on here, my bank records and emails, I feel like my complaint is legitimate I look forward to an email from you to resolve this issue, make it right and I drop my complaint.

We will see *** *** in court

Mrs*** was refunded in full for her orderFrom the onset of her communications she began insinuating our organization was a "scam." She made similar statements on social mediaShe then filed a Revdex.com dispute on day of her order despite having been made aware of lead timesMrs*** has continuously attacked our effort and our organization, and she has engaged in defamation, libel and slander, and efforts at extortionDue to the manner of Mrs***'s communication and and misleading commentary, and in violation of the terms of service she agreed to, we decided it was in our best interests to cease all business with Mrs***Mrs*** has been refunded and we consider the matter closedOur legal department will follow up with Mrs*** in regards to any civil litigation which may come out of her defamation, libel and slander against our organizationThank you for your efforts in attempting to resolve this matter, unfortunately some people are never able to recognize hard work or resolution.MFChief Legal OfficerFHB Acquisitions

Yes Ms*** placed an order from our nonprofit organization on the date of 12/Ms*** was informed prior to purchase that there was a to day processing time frame and a to week lead time on shirtsMs*** was also informed that our Christmas deadline was 12/We were
closed from 12/to 1/for the holidaysAfter working to hour days for months we take one holiday a year and this was in fact the first year we did soWe have this right
Yes Ms*** has yet to receive her orderToday is day of Ms*** order with her order expected to ship this coming week which is weeks earlyEven if we had not taken a holiday today would be day of Ms*** order meaning that we are days into the to week lead time and Ms*** order is still set to ship nearly weeks earlyMs*** agreed to the terms of service when she placed her orderMs*** was fully aware of these lead times
I am sure we have had "several email conversation" as some people are quite incessant despite the fact that they are explained the process five or ten or even fifteen timesContinued conversations on the same topic do not speed up productionThere are no "promises" involved in our process or productionWe take in orders and we either order items or make them depending on what item is orderedThis was already explained quite clearly to Ms***Ms*** further attest to the assertion that she "see's lots of complaints about our company." The fact of the matter is we have over 500,satisfied customers/transactionsBut let's weigh the ten of fifteen problematic individuals we have had to deal with in the last years as a method of balancing our integritySuch an assertion is beyond disgusting, especially when you consider that it was Ms*** who has disregarded all of the information she was provided quite clearly in regards to processing and production
As for our rating, we were at A+ until we had complaints, all of which were either already addressed and all of which had already been shippedAll were either absolutely frivolous or prematureWe currently maintain an A- ratingAgain, impeccable, despite the issues which are most common an absolute disregard for process and terms of serviceIn addition to this, the American Express company has almost 99% negative reviews and almost complaints and they maintain an A+ ratingWhatever point you are trying to make with this is lost on logic
As for getting the word out as to "how bad we are" we urge you to refrain from activities that would result in your being sued for defamation, especially in a case where you have absolutely disregarded lead times
As for your husband "being ripped off." We have never ripped off anyone and *** *** was already refunded for his purchase
Again, Ms*** order is set to ship weeks earlier than the lead times promisedThis complaint is frivolous, malicious, and prematureWe consider this matter closed and resolved.

Mr*** takes issue with the collections process not our businessThis complaint is filed erroneously against the wrong companyMr*** agreed to terms of service upon checkout placing him in a contractual agreement which he breached when refundedUnder terms of service chargebacks
and disputes and forced refunds especially those made under threat for custom made items or items we have incurred costs on are subject to collections with additional feesThe bill stands correctMr*** was warned that such action would take place prior to its occurenceThe last item ordered was not "massively backordered" it was in productionPeople who love to utilize this site have absolutely no idea what is in involved in running a businessWe suggest Mr*** pay his bill and stop filing complaints against legitimate businesses for issues that he is personally responsible forPlease also remind Mr*** that the Revdex.com has absolutely no authority and that we respond only as a courtesy

Complaint: ***
I am rejecting this response because:This is exactly what I have been talking aboutI placed the order way back in July, they cashed the check rightBecause I never received the hat, I complained and wondered why it was taking so longThey gave me excuses and said the hat was on the wayI waited, the hat never cameI complained again and this time they threatened meThat't when I called PaypalPaypal agreed that weeks was far longer then Fallen Hero Bracelets should have waited to send the hatPaypal got me my hat and ever since, Fallen Hero Bracelets has been harassing me and trying to extort me for $dollarsI'm the consumer, they're the producerI fulfilled my obligation in paying for the product, they did not fulfill their obligation in sending it in a timely mannerDoes a legitimate company act in such a manner? Look at the name calling in their complaintI went to RipoffReport and filed a complaint on them there as wellYou will see how they responded in the attached letterI'm definitely not the first person who has complained about this companyRead Rippoff Report, it's full of themI have also filed a complaint with the CFPB and the AGOThe only reason this company would have ever sent that hat was because I complained to Paypal.Somehow their feelings got hurt and they have been trying to extort the $from meDo you really think I'd be complaining to all these different organizations because I'm crazy? By the waytheir rebuttal mentions no affiliation with golgathapicturesWhy did he send me a threat from that very organization?
Sincerely,
*** ***

Hello,I received the missing order today, and wish to close the dispute at this time. Thank you for your assistance.Sincerely,*** ***

Revdex.com:
I talked with someone at Revdex.com on the phoneAs I will never do business with this gentleman ever again nor will I recommend his business to anyone I knowAs you at the Revdex.com has seen from the nature of Mike F*'s message to me, he's extremely rudeSaid some vile things to me that were completely uncalled for from a business manOther consumers have a right to know who they are dealing withI give all the information to my boyfriend who the hat was forHe is a navy vetHe finally was able to get confirmation that the hat has been sent outNow just waiting for it to show up and hoping it's the correct hat and color that I orderedI appreciate the Revdex.com helping me get this resolvedIf the Revdex.com hadn't been involved, I don't think my boyfriend would have ever gotten his hat or at least not for a very long timeSo thank you for all your helpI really appreciate your time.
Sincerely, *** ***

This individual placed an order on 3/14, for an item with a to day processing time frame and a to day production time frameThey were made aware of these time frames prior to purchaseThis individual agreed to our terms of service upon checkoutThis individual has absolutely no reason
for a grievance or a complaintThis customer is not entitled to a refund as under terms of service, no refunds are offered on custom hand-made itemsThis is a frivolous abuse and misuse of the Revdex.com system by this individualThis individual's order will ship in the time frames promised and agreed to under the terms of serviceWe consider this matter closed and resolved and are unable to offer any further or additional resolutions to this issue since absolutely no issue exists, and this individual has filed a complaint based upon the lead times they agreed to at the time of purchase