Fanatics, Inc.

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the returned item. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We have contacted the consumer by phone and advised one item was refunded on November 9, 2017. The consumer provided the second item number for a different purchase where the same issue was had. We processed that refund as of November 14, 2017 and ask that the consumer allow 2-7 business days for the credit to reflect.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the lost package. We were able to confirm that the full refund has now been
issued as requested.
 
We are sincerely sorry for the...

inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $20 Fan Cash
to your account. We provided the resolution via email.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Hello
[redacted] and Revdex.com of North Florida,
Upon
receiving this complaint, we reviewed the account and determined that the
customer’s order was originally delayed and was never canceled when the
consumer originally requested. 
We
are sincerely sorry for the inconvenience this has...

caused and for the delay in
resolution. At this time a full refund for the order has been processed back to
the original form of payment and in addition, a $50.00 Fan Cash credit has been
issued to the consumers account for use on a future purchase. We provided this
resolution to the consumer via email.
We
greatly appreciate the feedback and will escalate the information to the
appropriate department for further review, as we are always looking for ways to
improve the online shopping experience for our customers. We feel that the
issue has been fully resolved at this time.
If
we can be of any further assistance, please don’t hesitate to contact me
directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] and Revdex.com of North Florida,We apologize sincerely for the ongoing frustration this consumer is experiencing. We do see that the credit of $79.99 was added to the account on 1/31 at the time of the initial resolution letter being posted to the RevDex.com. We see also that the consumer used the credit in her account to place a new order on 2/4/2017. Order Number: [redacted] was placed, including a sweatshirt and a t-shirt. we ask that the consumer please let us know if there is anything else we can assist with and it would be our pleasure to help. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that part of the order has not yet been delivered.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. The customer ordered several items....

They
shipped from two different warehouses. One package was delivered on December
31, 2015, and the other package will be delivered today, January 5, 2016. We
apologize for any inconvenience this has caused the customer.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted]-[redacted] and Revdex.com of North Florida,
 
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us in regards to a return issue. We
were able to confirm that the customer returned an item to us in error that was
not...

originally purchased from our site. We were provided a return tracking
number by the customer and confirmed that a package was delivered to our
fulfillment center, but our staff was not able to locate the returned item.
 
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have assisted the customer by providing a
credit for the value of the returned item in the amount of $99.95. We provided
the resolution via phone.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
Senior Fan Advocate

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the consumer's concern regarding an order not being received. We are unsure if the consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely...

sorry for the inconvenience this has caused and for the delay in resolution. We are unable to locate any purchase with the information that has been provided. We would have to locate the charge by running the sixteen digit credit card number. The consumer has been contacted by phone with a voicemail left and an email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped within the timeframe. The consumer reached out to [redacted] and were unable to receive a timely resolution and unfortunately, we were unable to...

provide an updated shipping date.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the order was shipped and delivered on October 31, 2016. We have processed a refund and the items are not required to be returned. The consumer has been contacted by phone with a voicemail left and a detailed email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the item ordered was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We have tracked the package and see it was delivered. However, as indicated, it was not received. We have processed a reshipment of the item and escalated it to our warehouse team. The consumer has been contacted via phone and email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]
[redacted]

Company's response below:Subject: FW: You have a new message from the Revdex.com of Northeast Florida complaint #[redacted].To: [redacted]>Good afternoon [redacted]!I wanted to reach out to you in regards to this rejection.The customer has rejected our resolution multiple times because his issue was not being resolved despite our efforts.Upon further review, we did find that there was an issue with our unsubscribe service and many people who were attempting to unsubscribe were not successful.The issue has now been resolved and we have reached out to Mr. [redacted] to make sure he is not receiving them anymore, but we have not heard back.Thank you,[redacted]Fanatics, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the package was delivered within the correct timeframe per the terms and conditions posted on the site.   We are sincerely sorry for the inconvenience this has caused and for the...

delay in resolution. The refund due, per terms and conditions, is $65, however, the consumer has been refunded for the entire purchase. An email has been sent to the consumer.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
We sincerely apologize that we experienced a system issue
which prevented the promotional credit from showing up the day it was issued.
At this time we have fixed the issue and have checked the
consumers account to ensure the credit is showing properly.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

[
 Complaint: [redacted]
I am rejecting this response because: The Item Number [redacted] was 54.99 plus tax..This is what I was charged and paid.  I expect to be fully reimbursed.Item Number: [redacted] Women's Crimson Vintage Wash Puff Print T-Shirt DressSize XL1$54.99
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding her delayed order. Unfortunately, we are experiencing significant delays out of our warehouse at this time, and the package did not ship until...

10/19, although the order was placed and paid for on 10/03. We did confirm that the package was shipped and was delivered today, 10/20/2016 as of 12:37 PM according to [redacted]. We have issued a full refund for this purchase, and the customer is welcome to keep the item received as our gift for her frustration.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We reached out and provided a resolution by phone. The customer has also been provided with direct contact information in case she has any additional questions or concerns.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to the item shipping from a different warehouse. The consumer reached out to [redacted] and were unable to receive a timely resolution. ...

  We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We can confirm the item has been delivered as of October 25, 2016, however, a full refund has been processed per the consumer’s request. The consumer has been contacted by phone and email.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:Since you are unable to assist any further I am unable to remove my complaint.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 9, 2017. However, the consumer returned the items back to us and it was received on November 20, 2017. Once the return was received, the...

consumer was advised the refund would be issued. Unfortunately, the refund wasn’t issued properly and the consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised a full refund in the amount of $136.11 was issued on December 5, 2017. We ask that the consumer allows 2-7 business days for the refund to post back to the original form of payment used at checkout. We have also offered the consumer a 25% discount on a future purchase.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]