Fanatics, Inc.

Complaint: [redacted]
I am rejecting this response because: I have not received a $17.00 coupon for anything and it must be in writing , and when my [redacted] called right after the order had  been placed to confirm the [redacted] would be added as the representative had told me that it would be is how we found out the item was out of stock. I received a thank you for your order several hours later. The representative had made a big deal of letting me know I was so lucky to have purchased the last one. When my [redacted] questioned how they could charge $565.00 to my [redacted] without first confirming availability she was told it was our credit card departments fault for not immediately refunding the monies? The fact that Fanatics can tie up $565.00 for 10 days is unacceptable and I feel a more substantial gift card is warranted whether it is from Fanatics, [redacted], or [redacted] which is supposedly the parent company.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the items returned were not refunded within the timeframe provided. The consumer reached out to [redacted] and were unable to receive a timely resolution. We are sincerely sorry for...

the inconvenience this has caused and for the delay in resolution. We have attempted to contact the consumer mulitple times by phone and have left voicemails. We can confirm the refund has been processed, however, we would like to process a full refund for this inconvenience. Unfortunately, the [redacted] case that is still open will not allow us to. We have advised the consumer to close the [redacted] case and we will be able to issue the refund. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused and...

for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect. We would like to advise that a credit in the amount of $20.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Sunday, November 27, 2016 and the order did initially include 2 of the Infant [redacted] Snuggle Bear Security Blanket....

Unfortunately, when our warehouse team packaged the order, they found that we only had one left instead of the 2 that we expected. One of the items was cut from the order and refunded, and the single item shipped alone. This is standard procedure to ship in stock items and cut ones that are not available for a full refund. We apologize that this was in any way inconvenient to Mrs. Collins.     We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a refund for the single blanket that shipped, and we welcome the consumer to keep the item as our gift for the frustration. The refund in the amount of $14.99 should reflect back to the consumer’s bank statement within the next 2-10 business days, depending on the bank’s individual policy.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customers’ order is still delayed in being shipped.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Due to having severe...

delays with the NBA Finals merchandise, all orders have been delayed. Since we are unable to ship the customers’ order, we have issued a refund for 30% of the merchandise total, in the amount of $98.97 that will post back to the customers original form of payment within 2-10 business days. This is in addition to a refund issued June 17th, in the amount of $30.00. We have sent the customer a detailed email and will call as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.   Sincerely,   [redacted] Executive Fan Relations

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that we issued a refund for a returned item and the customer says it is
incorrect.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We...

have called the customer and left a
detailed message to explain the refund, as well as sending an email with the
same. The item in question was $29.95. The customer received a 25% discount,
which was deducted from her returned item. We also deduct the return fee of
$5.50 from the refund if our Return Label is used. We have issued a refund for
the return fees, as a one-time courtesy, and have refunded the item, in the
amount of $16.96. The refunds will post back to the original form of payment
within 2-10 business days.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I continue to get e-mails from them. I got two more today.Their promise to stop sending me advertisement e-mails has not been fulfilled.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer first contacted us on December 26, 2015 to advise that she
had been misinformed about the item she had purchased. She explained that she
was unaware what the patch...

on the item meant and requested a replacement item
to be sent out without a patch included. Unfortunately as all custom items are
final sale, her request was rejected.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. While we do our best to inform our customers
that all custom sales are final, as a one-time courtesy we will allow the item
to be sent back for a refund. We have also worked directly with the consumer to
help place a new order for the correct item utilizing the same discount that was
placed on the original order. In addition, the consumer has been provided with
our direct contact information for any future questions or concerns that may
arise. We provided this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]