Fanatics, Inc.

Hello *** *** and Revdex.com of North Florida, We apologize the resolution was not satisfactoryUnfortunately, the codes provided have been usedThey are one-time use codes and cannot be applied to another purchaseWe sincerely apologize for the inconvenience this has caused. If we can be of any further assistance, please don’t hesitate to contact me directly at ***. Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer first placed their order on March 3, Due to
discoloration of the item, the consumer then contacted us for a replacement
which was processed on March 23,
On October 9, the consumer
contacted us again in regards to discoloration on the same number and requested
another replacement itemDue to our day timeframe to claim a damaged
product, the consumer’s second request for a replacement was denied
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution At this
time we have processed a full refund for the damaged item and will not require
the consumer to return the productWe have also issued a $Fan Cash
credit which can be used towards a future purchase with usWe have provided
this resolution via phone call to the customer
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding her delayed orderWe have recently upgraded our warehouse management systems, and it did not go exactly as plannedWe were then hit almost
immediately after this with a hurricane that only caused further delays and frustrationsWe are truly sorry for the inconvenience this has causedAs requested on 10/this order was cancelled and refunded in full We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to a full refund being issued, we also added a $credit to the Fan account, bringing the total available credit to $to use towards a future purchaseWe attempted to provide resolution by phone, but did not receive a response to our outreachWe welcome the consumer to call us at any time, directly, if further assistance or clarification is needed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customers’ order shipped before any changes could be made to the order We are sincerely sorry for the inconvenience this has caused and for the delay in resolution
Unfortunately, the order was already processed when the customer contacted us to cancel the orderOnce an order has been processed, we cannot make any changes to it at allAlso, the customer chose our standard ground shipping optionThis option does not allow for a package to be recalled from the delivery truck We have waived all return fees associated with the order and advised the customer to use the pre-paid Return Label that will accompany their orderWe advised the customer as well to contact us once they place the item back in the mail to be returned, or refuse the package, we will be more than happy to issue the refund at that time We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at 904-562- Sincerely, Karmen Herrington Executive Fan Relations

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that the order didn’t arrive in a timely mannerThe consumer did reach out to *** *** to receive a timely resolution, unfortunately, we didn’t respond in time to
correct the situation. We apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a full refund in the amount of $has been issued back to the method of payment as well as a credit has been applied to our customer's webpage accountThe consumer has been contacted by emailWe did attempt to call our customer and left a detailed message providing the reasoning for the call and the refund resolution.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at (*** ***. Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did receive my refund after contacting the Revdex.com so the company does not officially owe me any money, but the FAN CASH amount that Fanatics placed on my account was for $and not $Just wanted to make that clear.
Regards,
*** ***

Hello *** *** and Revdex.com of *** ***
Upon receiving this complaint, we reviewed the account and determined
that although the item’s ordered stated a special ship date of no later than
October 28, 2015, the order was delayed which caused the consumer to cancel the
order and to be without
merchandise for the game that she had originally placed
the order for
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time a full refund has been processed
for the order back to the original form of payment and in addition we have
issued a $*** *** credit that can be used towards a future purchase with
usWe provided this resolution to the consumer via email and voicemail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the shipped package was not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely
sorry for the inconvenience this has caused and for the delay in resolutionUpon review of the order, one item was shipped and delivered and the additional item was cancelled and refunded as it was out of stockWe can confirm a full refund of the purchase has been processed as of November 3, The consumer has been advised of this information via review We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer contacted us regarding a discount that was not applied to her orderShe reached out to us to have it resolved, and initially was told we could not assist her
with the credit We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionUpon further review we see that the refund was issued on 9/28/in the amount of $We reached out via phone to provide this information, and left direct contact information in case the consumer would like to discuss the matter further We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and the Revdex.com of North Florida, We apologize sincerely for any confusion regarding the refundThe refund was issued on 10/22/at 11:AM. It was issued back to the *** ending in ***. The total value of the refund was $48.04, which was the total value charged at checkout on 10/10/2016. The refund can take up to business days to reflect back to the account, depending on the Financial Institution and their standard refund policies and time frames. We feel that the credit should at least show as pending at this point with the bank, and we urge the consumer to reach out to his Financial Institution for further information about when he can expect that refund to reflect in his accounts. Unfortunately, we have released these funds as of 10/and can no longer assist with the refund details. Thank you, *** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the outcome for the item returnedWe show that the refund was applied back to the purchaser's original method of paymentHowever, the method of
payment, no longer existThe consumer did reach out to *** *** to receive a timely resolution.We sincerely apologize for the inconvenience this has caused and for the delay in the resolutionWe would like to advise that a credit in the amount of $was added to our consumer's web page accountWe added $due to that's the amount that we showed was applied back to the method of payment once the item was returned and processedWe did attempt to reach out to our consumer to provide further assistance on January 19, We left a detailed message including a callback number.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at (*** ***Sincerely, *** * *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was cancelled and refunded as requestedThe consumer reached out to *** *** with this request We are sincerely sorry for the inconvenience this has caused and
for the delay in resolutionWe have confirmed the complete refund has been processedThe consumer has been contacted by phone and has confirmed the refund has been received We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see the customer is claiming that he is still owed monies for returned items We are sincerely sorry for the inconvenience this has caused and for the delay in resolution
Unfortunately, the customer is currently blocked from purchasing from our websiteHe has been refunded all he was dueThe customer would return items to us and request he be refunded in the form of store credit so he could purchase from the website againWhen he would return the items purchased with the store credit, then that is how he was refundedIn store creditThe customer is not due any further monies for returned itemsHe has been refunded in full We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, *** *** Executive Fan Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 12, The order did not
leave our facility until December 22, as most of the items ordered had a
processing time of business
daysWhen the order was delivered to the
consumer on December 23, 2015, it arrived with only one item instead of the six
it was supposed to contain
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time we can confirm that a refund has
been processed in the amount of $for the missing items and a $Fan
Cash credit has been issued that can be used at any time towards a future
purchase with usWe provided this resolution to the consumer via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Wednesday, February 03, for a *** *** *** Refrigerated Beverage CenterThe consumer contacted us on 12/and stated that her
fridge was no longer working and that she just wants one that is workingShe received a response from *** *** advising that items that are defective or damaged must be reported within days for the ship dateThis caused the consumer to file her complaint with the Revdex.com We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe worked with the vendor and did find that the item was outside of the manufacturer warrantyWe processed a new order for the item and it is expected to ship no later than March 17thWe have reached out to the consumer via e-mail and provided her new order information as well as the shipping expectation for the package We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***