Fantastic Sam's

The customer arrived at the salon on 6/towards closing time requesting for a color treatmentIt was late but we professionally offer to perform the serviceAs part of performing any color treatment process, there's a waiting period to let the color cure properlyDuring this period, the stylist asked Ms [redacted] if she could submit payment prior to completion five minutes before closing timeShe did not have an issue and allowed the charge to her card for the service being performedThe stylist would not have done so if Ms [redacted] didn’t give authorizationThe color treatment was completed according to the guideline set forth for this process.Several days later on 7/2, I spoke to Ms [redacted] on the phone and communicated our intention to resolve the matter if she can come in to have her hair assess by me or a managerShe was irate over the phone and stated that she doesn't want to come back to the salon and deal with me, my manger [redacted] or any of my staffI expressed to her professionally that without seeing her hair in person, we cannot resolve the issueOur attempt is to remedy the problem, as we would ***lly do this for any of our customersWe want to ensure the customer satisfy with the service our salon providesWe have been in business for years at this shopping center with not one case that wasn't resolved to our customer's satisfaction.I have attempted to resolve the issue with Ms [redacted] on multiple occasions but she refused to accept our offersShe was very vocal and not cooperative over the phone and while in the salonI offered Ms [redacted] to schedule a time to meet with me or my manager (stylist) at the salon to have her hair review to resolve the matterShe didn't accept my offer and just show up at the salon unscheduled without anyone with authority to properly address the situationMs [redacted] was argumentative to our stylists and demand for a refund which they cannot perform.We are committed to our customer's satisfaction but certain guidelines need to be follows to resolve complaintsIf a customer refuses to conform to our policy, we cannot be expected to meet their request without first examine the issueWe have a professional salon with many satisfied customers over the yearsIt’s our intention to continue provide good service to customers that choose us for their haircare needs.Regards, [redacted] *.Fantastic Sams

Our corporate office have terminated this for deal over a 1/years We decided to go on with the program (our salon only) to accomodate some individuals that were close to the end to receive their free service [redacted] is not a regular client She comes probably every 6-months We have over 3,clients and cannot call every one of them We have posted back in November, a sign that as of April 1, we would not be able to take those cards anymore This should have given people enough time to become familiar Because she only comes 6-months, she missed out on the notice She really should come in every 2-months in which case she would have known I cannot refund her for the past service(s) she received She could have declined to be serviced knowing our policy ( which is typed in yellow paper as soon as you come in, in front of our register.)As for her coming in and being afraid that we would retaliate This bothers me, as we all here consider ourselves professionals ***, our stylist who served her, is kind and very professional I am very sure she had the best service possible If you have any additional questions, my cell number is ###-###-#### Thank you in advance for your attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The owner, [redacted] is back pedaling & is not forthcoming in her representation of events I arrived at 5:pm on 6/30/for a color service with *** I asked [redacted] twice if she had enough time, to which she replied yes both times After initially speaking with [redacted] on 7/2/then sending her photos of my hair, she called me back & offered a refund, then stated she didn't know how to perform a refund [redacted] failed to respond to my text messages on 7/6/& failed to answer my calls on the same day The only two offers she made directly to me were on 7/2/15: one offer was during our first phone conversation to have [redacted] fix my hair & the other was during our second phone conversation for a refund, after she saw the photos of my hair Did [redacted] also inform your agency that she as well as other exevutives from fantastic SAMs ( [redacted] & [redacted] ) have ignored my communications in attempts to resolve this issue? I recently emailed photos to all three with how my hair currently looks, after it was corrected by another professional It took four hours & my hair had to be processed twice Not to mention, I paid another $150! I am currently working with [redacted] in an effort to get my money back [redacted] informed me it is about a six week process [redacted] has made statements to describe me She is attempting to slander me & is deflecting in an effort to avoid doing the right thing by refunding my money This "no refund" policy to services she references is not posted anywhere in the salon Additionally, she clearly is not aware of what past & current customers think of the salon..reviews on [redacted] average three out of five stars The last five star review was in July 2014...and seven months ago, the two reviewers who posted comments only gave the salon two out of five stars This has been a very disappointing experience I don't wish this experience on anyone Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is a lie The service was $and I was refunded $ They also did not offer to fix my hair, they told me they could make it "tolerable" for me Partial refund was only provided after weeks of calling corporate center Regards, [redacted]

I purchased a Chevrolet Cruze on May 13th from Grossinger Chevrolet in Palatine ILMy concern is that I've been waiting on my registration and plates for this vehicleI've called multiple times with this situation with no results Also my concern with the car is its lack of accelerationI've also spoke with the dealership on this matter & they have promised nothing is wrong wit the car I've also made calls to the bank on June 12th requesting a switch of vehicles and they stated that was a possibilityAt the end of the day I'm driving a illegal vehicle everyday to & from work I need this problem resolved ASAP

To Whom it May Concern:The complainant has been contacted and the issue resolved.Our Customer Satisfaction policy states if a guest is not satisfied with their service, they can come in at any time within days of the service and have it redone until they are satisfiedThe complainant returned the following day after her original color service asking for a refundWe offered to correct her color, at no charge, and also offered a free haircut and shampoo for her troublesShe said she had already gone to a different salon to have the service redone more to her likingAlthough against our policy, I provided a full refund as a gesture of good faithI consider this matter closed.Sincerely,Dean ***Owner, Fantastic Sams

Initial Business Response / [redacted] (1000, 8, 2015/08/13) */ Client came into our salon with bright purple and blue hair and wanted it to be a natural warm blondeIt was explained to the client by our Master Stylist and General Manager that this was a corrective color and we could not guarantee that all the bright colors could be removed with visitClient agreed that the service would not be guaranteedWe would not have agreed to perform the service without that agreement as the service required considerable expenseWe also explained to the client that she would need to come back after weeks to have it redone again due to the bright colors in her hairWe do have photos of the before and after showing a beautiful warm blonde with no green in her hairAfter the client notified us that she was unhappy, We made numerous efforts to have the client come in so we could examine the hair and determine what would need to be done to solve the problemWe have several text messages indicating our efforts, but the client always had some reason that she couldn't come in even for a few minutes so we could make a determinationAs a result of our inability to see the hair since the service, the clients inability to come back in in a timely manner, the expense we invested in the service, and the customers understanding that this particular service was not guaranteed, we are unable to refund money at this point and consider the matter closed Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told to come back after weeks, half my head was green, she took a picture of my hair in the back when the green is in the front, I do have my own pictures and own text messagesWhen I said I was unhappy and I wanted it done I told them I didnt want to go back to the same stylist, and yet they gave me the same stylist not to mention she was trying to talk me out of it by saying her process would be very damaging and probably not do much but we can try, then the manager tried to argue with me about the color instead of telling me what we could do to fix itI also have pictures on how my hair BROWN not blondeThey took one picture in which she did blonde on the top of hair and back if you lift it up there is nothing but brown and greenAlso my hair cut is extremely choppy and looks like there are chunks missingWhat I signed off on was a Malibu treatment lightening and highlightsI did not sign off on brown hair choppy highlights and choppy haircutThe picture she has "before" was one that I sent her from the 1st it was done, when I went in it was a lavender quite lighter then the pictureI also have pictures of how light it was, my understanding was to lighten it so we could have it be blonde I said absolutely no brownThat is what I gotI want my refund The picture is days after serviceMy hair is as dark as my bf's who is a dark brown, and you can clearly see all the greenIf more pictures are needed let me know Final Consumer Response / [redacted] (3000, 13, 2015/08/24) */ ***Document Attached [redacted] Here are some pictures I have that are time stamped that day and minutes after I left the salonThe 1st picture is the time stamped in which I sent my friend whom I came in withThe two after are a closer look at the pictures, in which the business response said there was no green, which you can clearly see in the picture, as well as the dark brown and spotty highlights Final Business Response / [redacted] (4000, 18, 2015/09/08) */ This matter is closedWe have stated our response and the client was unable and unwilling to come into the salon for us to see the hairThis is the end of the correspondence

The customer arrived at the salon on 6/towards closing time requesting for a color treatmentIt was late but we professionally offer to perform the serviceAs part of performing any color treatment process, there's a waiting period to let the color cure properlyDuring this period, the stylist asked Ms [redacted] if she could submit payment prior to completion five minutes before closing timeShe did not have an issue and allowed the charge to her card for the service being performedThe stylist would not have done so if Ms [redacted] didn’t give authorizationThe color treatment was completed according to the guideline set forth for this processSeveral days later on 7/2, I spoke to Ms [redacted] on the phone and communicated our intention to resolve the matter if she can come in to have her hair assess by me or a managerShe was irate over the phone and stated that she doesn't want to come back to the salon and deal with me, my manger [redacted] or any of my staffI expressed to her professionally that without seeing her hair in person, we cannot resolve the issueOur attempt is to remedy the problem, as we would ***lly do this for any of our customersWe want to ensure the customer satisfy with the service our salon providesWe have been in business for years at this shopping center with not one case that wasn't resolved to our customer's satisfactionI have attempted to resolve the issue with Ms [redacted] on multiple occasions but she refused to accept our offersShe was very vocal and not cooperative over the phone and while in the salonI offered Ms [redacted] to schedule a time to meet with me or my manager (stylist) at the salon to have her hair review to resolve the matterShe didn't accept my offer and just show up at the salon unscheduled without anyone with authority to properly address the situationMs [redacted] was argumentative to our stylists and demand for a refund which they cannot performWe are committed to our customer's satisfaction but certain guidelines need to be follows to resolve complaintsIf a customer refuses to conform to our policy, we cannot be expected to meet their request without first examine the issueWe have a professional salon with many satisfied customers over the yearsIt’s our intention to continue provide good service to customers that choose us for their haircare needsRegards, [redacted] *Fantastic Sams

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I received my refund check in the mail on 1/3/after months of waiting and calling and fussing, just to receive a short check of dollars, when my refund was supposed to be a lil over So until I get my full refund I will not be satisfied with the dealer shipI spoke to a manager about this last week named [redacted] and he still hasn't called me back Sincerely, [redacted]

Thank you so much for bringing this incident to our attention [redacted] did ask Buskirk Plumbing to come out, look at, and give an estimate on, a situation in his home.It was explained to [redacted] a service fee of $would be charged to come and look at the situation [redacted] agreedWe added WV sales tax making his bill $On the initial phone call [redacted] stated that "pipes came apart in the laundry room." (see attached file)When Buskirk Plumbing's representative arrived at [redacted] ***'s home he also wanted other water lines ran for another bathroom as well as repairing the lines in the laundry roomWhen Buskirk Plumbing gives an estimate on a particular job; parts, labor and tax are figured into the totalBuskirk Plumbing does not itemize bidsThis was explained to [redacted] and then he was "encouraged to get other estimates." Buskirk Plumbing encourages all potential bid customers to get other estimatesIf they like the bid that was given, they call and are put on the schedule at that time [redacted] was free to accept or reject the estimateWe did tell [redacted] that since he had to pay a service call when we came out,IFhe accepted our bid, the service charge would be deducted from the estimate [redacted] told us he did not want to take our bid because he thought it was too highBuskirk Plumbing provides free estimates in the Parkersburg/Vienna/Belpre areaWhen a representative travels out of those areas to give an estimate, the Customer is told a $fee will be charged and if they like the bid and schedules the work to be done, the service fee will be deducted from the total at that timeBuskirk Plumbing held to the agreement with [redacted] ***A plumber came out, looked at the job, and gave [redacted] an estimate (see attached file) to do the job [redacted] paid the agreed-upon service fee (plus WV tax)The estimate given was then up to [redacted] to accept or rejectBuskirk Plumbing holds our servicemen and women in high regardsMrBuskirk is a veteran as wellBuskirk Plumbing has done and continues to do work for retired as well as active members of our Armed ForcesIf you have further questions, please call the phone number below or emailSincerely, [redacted] Buskirk Plumbing LLC(304) [email protected] https://buskirkplumbing.com/ P.S.: The date on the Estimate file for [redacted] is of no consequenceWhen [redacted] did not accept the bid, his file was moved to a Sunday date to help keep things organizedIn the attached file, you will see that ESTIMATE jobs are put into a Sunday space

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/12/10) */ Ms [redacted] was called back by LisaWe claim no fault on what happened to her eye wax as she would not come in for us to see it and find out if she used any cosmetic products etcEven though we did not see her, we agreed to refund her eyebrow waxMs [redacted] wanted a refund for all of her services that day even though she had no complaint about themDuring this same time Ms [redacted] had several of her friends call the salon several times per day to shout and yell at anyone who answered the phoneSome of these calls were threatening to the person who answered the phoneMs [redacted] would also call and shout and want to fight and each phone call with her took several minutes to get her to listen and talk so the problem could be understoodIt appears that her intent was to disrupt business at any cost no matter what we didWe were advised by authorities what to do if the disruptive and threatening phone calls continue Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) For starters; I never had ANY of my friends call and complain or threaten anyone! Also, I was NEVER NEVER told to come in and speak or see anyoneI was asked over the phone at the VERY FIRST initial phone call if I was on any medications I told them; that I was notI told the gal that did the service that I was not on any when she asked me at the time of servicesI would have never called to complain or disrupt businessI was told the very first time I spoke with Lisa that she was going to call me on that following Monday to proceed with the refund which NEVER occurredI also would never call and disrupt a business and make threatening phone calls if I then in return put a complaint into Revdex.comSeems to me like they can still not take responsibility for what had happenedI was trying to be nice about the situation until Lisa told me that it was basically my fault I do not accept this response what so ever!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner, [redacted] is back pedaling & is not forthcoming in her representation of events I arrived at 5:pm on 6/30/for a color service with *** I asked [redacted] twice if she had enough time, to which she replied yes both times After initially speaking with [redacted] on 7/2/then sending her photos of my hair, she called me back & offered a refund, then stated she didn't know how to perform a refund [redacted] failed to respond to my text messages on 7/6/& failed to answer my calls on the same day The only two offers she made directly to me were on 7/2/15: one offer was during our first phone conversation to have [redacted] fix my hair & the other was during our second phone conversation for a refund, after she saw the photos of my hair Did [redacted] also inform your agency that she as well as other exevutives from fantastic SAMs ( [redacted] & [redacted] ) have ignored my communications in attempts to resolve this issue? I recently emailed photos to all three with how my hair currently looks, after it was corrected by another professional It took four hours & my hair had to be processed twice Not to mention, I paid another $150!I am currently working with [redacted] in an effort to get my money back [redacted] informed me it is about a six week process [redacted] has made statements to describe me She is attempting to slander me & is deflecting in an effort to avoid doing the right thing by refunding my money This "no refund" policy to services she references is not posted anywhere in the salon Additionally, she clearly is not aware of what past & current customers think of the salon..reviews on [redacted] average three out of five stars The last five star review was in July 2014...and seven months ago, the two reviewers who posted comments only gave the salon two out of five stars This has been a very disappointing experience I don't wish this experience on anyone Regards, [redacted] ***

Response: Customer came back to SalonWe offered to tone her hair to her preference at NO COSTCustomer refused recommended ServiceCustomer was refunded full- Service amount on 7/16/

Complaint: ***
I am rejecting this response because:
This is a lie The service was $
and I was refunded $ They also did not offer to fix my hair, they told me they could make it "tolerable" for me Partial refund was only provided after weeks of calling corporate center
Regards,
*** ***

My experience with this company was not a good oneI had to use them because of my home warranty company but would never do so againIn the middle of the summer our AC had stopped working and the temperature inside quickly passed degreesSince my wife and I work during the day the tech said we would not need to be home and he'd get everything fixedA couple hours later I got a call from him that we were all set and the AC was up and running againWhen I got home from work, it was more than apparent that wasn't trueHaving to call my homeowners insurance co again, they said the tech had reported the issue to them as resolved though I'm not even certain he was ever hereWe opened a new case and a tech came out again saying he wasn't able to fix the problem but would be back the next day between 12-6pmAt 6:I called and the voicemail box was fullMy home warranty company then called me and told me they'd closed for the daydays later they have yet to come back and I'm still working w my home insurance co to get the issue solved....kind of sad really

14.6666666666667px background-">The customer arrived at the salon on 6/towards closing time requesting for a color treatmentIt was late but we professionally offer to perform the serviceAs part of performing any color treatment process, there's a waiting period to let the color cure properlyDuring this period, the stylist asked Ms*** if she could submit payment prior to completion five minutes before closing timeShe did not have an issue and allowed the charge to her card for the service being performedThe stylist would not have done so if Ms*** didn’t give authorizationThe color treatment was completed according to the guideline set forth for this processSeveral days later on 7/2, I spoke to Ms*** on the phone and communicated our intention to resolve the matter if she can come in to have her hair assess by me or a managerShe was irate over the phone and stated that she doesn't want to come back to the salon and deal with me, my manger *** or any of my staffI expressed to her professionally that without seeing her hair in person, we cannot resolve the issueOur attempt is to remedy the problem, as we would ***lly do this for any of our customersWe want to ensure the customer satisfy with the service our salon providesWe have been in business for years at this shopping center with not one case that wasn't resolved to our customer's satisfactionI have attempted to resolve the issue with Ms*** on multiple occasions but she refused to accept our offersShe was very vocal and not cooperative over the phone and while in the salonI offered Ms*** to schedule a time to meet with me or my manager (stylist) at the salon to have her hair review to resolve the matterShe didn't accept my offer and just show up at the salon unscheduled without anyone with authority to properly address the situationMs*** was argumentative to our stylists and demand for a refund which they cannot performWe are committed to our customer's satisfaction but certain guidelines need to be follows to resolve complaintsIf a customer refuses to conform to our policy, we cannot be expected to meet their request without first examine the issueWe have a professional salon with many satisfied customers over the yearsIt’s our intention to continue provide good service to customers that choose us for their haircare needsRegards,
*** *Fantastic Sams

Failure to provide contract, submitting information to lenders, and not disclosing information to the buyer

Complaint: ***
I am rejecting this response because: I brought the car back as per their return policy - I wanted a refund or another car- I told the manager there was a serious problem with it and I believed to be junk- they totally bypassed my request that they honor their hour return policy (fraud advertising) Manager says- "we'll look at it 1st" I was never spoken to about an exchange- optional choices AT ALL (lie). The service guy called and told me it was the head blown as I thought. Then a manager called my daughter and says it is ready to pick up. I called back and asked did you fix the head. Mr*** replied "No it's not the head gwe just flushed the radiator." I tried to ask more ?'s and he cut me off
Regards,
*** ***