Fantastic Sam's

Thank you so much for bringing this incident to our attention*** *** did ask Buskirk Plumbing to come out, look at, and give an estimate on, a situation in his home.It was explained to *** *** a service fee
of $would be charged to come and look at the situation*** *** agreedWe added WV sales tax making his bill $On the initial phone call *** *** stated that "pipes came apart in the laundry room." (see attached file)When Buskirk Plumbing's representative arrived at *** ***'s home he also wanted other water lines ran for another bathroom as well as repairing the lines in the laundry roomWhen Buskirk Plumbing gives an estimate on a particular job; parts, labor and tax are figured into the totalBuskirk Plumbing does not itemize bidsThis was explained to *** *** and then he was "encouraged to get other estimates."
Buskirk Plumbing encourages all potential bid customers to get other estimatesIf they like the bid that was given, they call and are put on the schedule at that time*** *** was free to accept or reject the estimateWe did tell *** *** that since he had to pay a service call when we came out,IFhe accepted our bid, the service charge would be deducted from the estimate*** *** told us he did not want to take our bid because he thought it was too highBuskirk Plumbing provides free estimates in the Parkersburg/Vienna/Belpre areaWhen a representative travels out of those areas to give an estimate, the Customer is told a $fee will be charged and if they like the bid and schedules the work to be done, the service fee will be deducted from the total at that timeBuskirk Plumbing held to the agreement with *** ***A plumber came out, looked at the job, and gave *** *** an estimate (see attached file) to do the job*** *** paid the agreed-upon service fee (plus WV tax)The estimate given was then up to *** *** to accept or rejectBuskirk Plumbing holds our servicemen and women in high regardsMrBuskirk is a veteran as wellBuskirk Plumbing has done and continues to do work for retired as well as active members of our Armed ForcesIf you have further questions, please call the phone number below or emailSincerely,
*** *** ***
Buskirk Plumbing LLC(304) [email protected]
https://buskirkplumbing.com/
P.S.: The date on the Estimate file for *** *** is of no consequenceWhen *** *** did not accept the bid, his file was moved to a Sunday date to help keep things organizedIn the attached file, you will see that ESTIMATE jobs are put into a Sunday space

They were very quick to check out the leaking gas line, give me an estimate and schedule the repair Very careful not to tear up the yard any more than had to be and repaired the ditch and sidewalk very well They were extremely great at taking care of dealing with the gas company and making an already hectic day go much smoother I couldn't have asked for better service

I called Buskirk Plumbing relative to working on a plumbing issue under my houseTheir arrival was on time and the job was completed expeditiouslyI was well pleased with their workI have since had another plumbing issue, which is in no way related to the first, and I have called Buskirk Plumbing to fix that problem as wellIn today's world, it is nice to get what you pay for from craftsmen

Pete Damron Whitehouse TexasEstes Roofing did a wonderful job restoring our roof after a storm they are both professional and courteous the work ethics cannot be matchedTheir quality of work stands out from all the other contractors after the stormsWill definitely would use them again if we ever need another roofer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The owner, *** ** is back pedaling & is not forthcoming in her representation of events I arrived at 5:pm on 6/30/for a color service with *** I asked *** twice if she had enough time, to which she replied yes both times After initially speaking with *** on 7/2/then sending her photos of my hair, she called me back & offered a refund, then stated she didn't know how to perform a refund
*** ** failed to respond to my text messages on 7/6/& failed to answer my calls on the same day The only two offers she made directly to me were on 7/2/15: one offer was during our first phone conversation to have *** fix my hair & the other was during our second phone conversation for a refund, after she saw the photos of my hair
Did *** ** also inform your agency that she as well as other exevutives from fantastic SAMs (*** *** & *** ***) have ignored my communications in attempts to resolve this issue? I recently emailed photos to all three with how my hair currently looks, after it was corrected by another professional It took four hours & my hair had to be processed twice Not to mention, I paid another $150!
I am currently working with *** in an effort to get my money back *** informed me it is about a six week process
*** ** has made statements to describe me She is attempting to slander me & is deflecting in an effort to avoid doing the right thing by refunding my money This "no refund" policy to services she references is not posted anywhere in the salon Additionally, she clearly is not aware of what past & current customers think of the salon..reviews on *** average three out of five stars The last five star review was in July 2014...and seven months ago, the two reviewers who posted comments only gave the salon two out of five stars
This has been a very disappointing experience I don't wish this experience on anyone.
Regards,
*** ***

Initial Business Response /* (1000, 16, 2015/07/31) */
Dear Revdex.com,
I have received your letter of complaint from Ms*** and would like to clarify what my standing of the situation isIn reading the letter I'm very surprised to hear her disdain of the services she received as she never
expressed any of these feelings to meThis being the first time hearing about this, I was not given any chance to resolve the situationAt my salon we have set pricesThe customer came to me with long hair, and expressed the desire to fully retouch her "peek a boo" as we call it, which is typically a darker color applied anywhere from the occipital bone down to the nape of the neckShe also expressed the desire to touch up her foil and also add more blonde into the top as well, which is also another serviceThat is already full servicesI am Asian and I do have an accentShe must have misunderstood the "microwave" foil she was speaking of was actually a "Micro-weave." It is a heavy foiling technique used to double the amount of highlights that would normally go into the hair, as she requested that she wanted more highlightsShe received twice as many foils as she normally would have gotThe amount of foils put into the hair isn't a joke or something we just conjure up magicallyIt is actually a lot of work especially to thinly weave the foils in, to blend her previous service togetherFrom what I'm getting at is that the customer was unsatisfied with the price and not the serviceI will explain how our prices goA color, which is a retouch or short hair all over color runs at this is not including length which for the "peekaboo" (the nape) I didn't charge length because it's just the nape and actually discounted dollars offNow our full foils go for but since the customer requested more blondes we went with the "Microweave" which is This is where we double the amount of foils put in the hairThat also we didn't charge length and discounted another dollarsThe total actually came out to and she tipped the I also noticed there is a complaint of not styling the hair outA style is also extra especially for a blow out style with a round brushMisunderstanding there comes from our two other stylist the customer usually goes toIn the computers history they must've been giving her a free blow out style, which will be addressed at our next meeting, so this misunderstanding wont happen againAll in all, I believe the major misunderstanding is the request for "more" colors/ highlights, which added to the priceI hope that this clarified the reasoning behind the price that was set
Initial Consumer Rebuttal /* (3000, 18, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am upset with pricing and the servicePrices were not addressed, displayed as microweave foil, or even talked about and she did not ask me if doing "micro-weave" was okay to doShe stated she had done it but never asked and I DID NOT KNOW IT WOULD BE for that just to put a little extra blond to weave in and more foils in, or else I would have not done itI should have refused to pay that much in the store but yet again did not want to make a scene in front of my childI am still upset with the pricing along with mis communication or lack thereof communication and sub par service from youI would have expected way more from you being the manager and allWord of mouth worksThey have already said that is absurd pricing and shocked at the service of you putting product in my hand other customers that have go/gone there! Please label your microweaving technique on your price board for partial foilHow much for full foil of microweaving, 149.99??? Fantastic Sam's is supposed to be cheaper not a high end salonA full foil covers the whole head, I only got partial foilI requested more blond but have never been charged that much even at Crystal, MN Brooklyn Park, MN or Fridley, MN Fantastic Sam's which I have gone beforeI did not address my concerns as my daughter was with and I was in shock and upset and knowing myself I did not want to raise my voice or make a scene in the lobbyAnd I have always paid for a style if I request but getting a service you would think you could put product in my hair yourself being my hair stylist and brush or style it at leastI left out looking like a mop head with a decent color job that looks the same as hwenever I get it doneIf you can style a haircut that costs $why wouldn't you on a loyal customer that is paying $I'm not asking updos with curls or fancy but basic finishing my hair with your serviceIt was very unproffesional for you to put product in my hand to put in my own hairIf you cannot understand why I am upset than you should re evaluate your signage, put the products you use in your own hands and put them in your customers hair and communication to your consumers! Have them sign your price color sheet, which I never signed that dayI never asked for microweave only more blondI am not a stylist I do not know your hair terminologyI work in medical and there is no way we can explain and use to patients medical terminology and expect them to know and understandWe have to explain and communicate in plain terms that people understand acccent or not! Same with your lingo you use and hiding your pricingIf you are coloring my hair do you not want to satisfy your customer? Money is more important though and ripping people offI am single mother and if I wanted to spend more than $on a foil and retouch to a peek a boo I would go to ***'s *** and *** a higher end salonI will be writing corporate a letter about this service, this Revdex.com complaint and that you are fighting back to a hard paying loyal cutomer that wants a refund on the microweaving you did not want to give and you didn't get permsission to even do or tell the absurd price to see if it was okay to proceed, because of your miscommunication and bad serviceThe discounted five or ten dollars off is because I had a lousy coupon to apply, it wasn't because of a grace given by youYour other workers do a great job, believe me people go to them because they know how to make consumers happy, not by giving them "free" styles as you think but by honesty,being personable, communication, and good customer service and they make hair look goodI can't say the same for this visit
Final Business Response /* (4000, 20, 2015/08/11) */
Dear Revdex.com,
I understand the frustration that Ms*** has, but we obviously have different opinions of the situationIf she would have simply come to me and expressed her feelings of frustration with the services this could have all been easily rectifiedI apologize for any misunderstandings and Of course I do wish to please my customers above all else, as a Owner of Fantastic Sam's it is my livelihoodIf you would like to come back in, you can request to see *** or *** for a partial foil for free of charge to you
Thankyou, *** **

Mrs *** purchased a Toyota Corolla from us on 3/14/She brought the car back in to us a day or two laterWe checked it out and reurned it to herIn her complaint she said we returned it with no fluidsThe car left here with the proper fuilds in itThe car will not run with
out the proper fluids in itWe have a hour exchange policy that a customer can trade for a different car Mrs *** was more than welcome to do that, but at the time that was the only Toyota we had in that price rageWe did not hear from Mrs *** again untill sometime around the middle of JulyEven though this is a year old car with over 100k miles on it we provided a month mile limted power train warrantyWe provide this on all used cars we sell at *** Auto group, we do not sell any cars as is. Even though the miles were not expired the time had expired on the warranty when she contacted usBefore the contact in mid July the car was not brought back to us nor had we recieved any communication from Mrs ***The next contact I recieved was from *** *** *** telling me they had pulled the motor out of the car and were about to put a new one in and asking were we going to pay for itI told them I had no knowledge of thisMrs *** then contacted me asking me to pay for the repairs on a car she had purchased months ago that was in someone elses shopShe told me they had not driven the car many miles I explained to Mrs *** that the warranty had a time and a milage experation and that sometimes it is not good for a car to sit and not be driven, and that the time had expired on her warranty

Initial Business Response /* (1000, 8, 2015/08/13) */
Client came into our salon with bright purple and blue hair and wanted it to be a natural warm blondeIt was explained to the client by our Master Stylist and General Manager that this was a corrective color and we could not guarantee that all
the bright colors could be removed with visitClient agreed that the service would not be guaranteedWe would not have agreed to perform the service without that agreement as the service required considerable expenseWe also explained to the client that she would need to come back after weeks to have it redone again due to the bright colors in her hairWe do have photos of the before and after showing a beautiful warm blonde with no green in her hairAfter the client notified us that she was unhappy, We made numerous efforts to have the client come in so we could examine the hair and determine what would need to be done to solve the problemWe have several text messages indicating our efforts, but the client always had some reason that she couldn't come in even for a few minutes so we could make a determinationAs a result of our inability to see the hair since the service, the clients inability to come back in in a timely manner, the expense we invested in the service, and the customers understanding that this particular service was not guaranteed, we are unable to refund money at this point and consider the matter closed
Initial Consumer Rebuttal /* (3000, 10, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told to come back after weeks, half my head was green, she took a picture of my hair in the back when the green is in the front, I do have my own pictures and own text messagesWhen I said I was unhappy and I wanted it done I told them I didnt want to go back to the same stylist, and yet they gave me the same stylist not to mention she was trying to talk me out of it by saying her process would be very damaging and probably not do much but we can try, then the manager tried to argue with me about the color instead of telling me what we could do to fix itI also have pictures on how my hair BROWN not blondeThey took one picture in which she did blonde on the top of hair and back if you lift it up there is nothing but brown and greenAlso my hair cut is extremely choppy and looks like there are chunks missingWhat I signed off on was a Malibu treatment lightening and highlightsI did not sign off on brown hair choppy highlights and choppy haircutThe picture she has "before" was one that I sent her from the 1st it was done, when I went in it was a lavender quite lighter then the pictureI also have pictures of how light it was, my understanding was to lighten it so we could have it be blonde I said absolutely no brownThat is what I gotI want my refund
The picture is days after serviceMy hair is as dark as my bf's who is a dark brown, and you can clearly see all the greenIf more pictures are needed let me know
Final Consumer Response /* (3000, 13, 2015/08/24) */
***Document Attached***
Here are some pictures I have that are time stamped that day and minutes after I left the salonThe 1st picture is the time stamped in which I sent my friend whom I came in withThe two after are a closer look at the pictures, in which the business response said there was no green, which you can clearly see in the picture, as well as the dark brown and spotty highlights
Final Business Response /* (4000, 18, 2015/09/08) */
This matter is closedWe have stated our response and the client was unable and unwilling to come into the salon for us to see the hairThis is the end of the correspondence

Same Day Air: Not Impressed
This appears to be a two-person operation referred to me by *** *** *** *** (the owner?) showed up on the call with her technician, which I have never seen in years of working with AC companies in ArizonaNeither were friendlyHer window was 9-p.mon a very hot June day in PhoenixShe showed up late and never called to tell me when they would arriveI had to call her at 12:to get an updateOur house is currently on the market for sale, so it's important we get this issue fixedWhen they arrived at 1:the technician said my compressor (the engine of the condenser) was broken and the repair would have to be approved by ***He said dogs sometimes pee on coils near the compressor and ruin themWhen I told him my dog never goes near the condenser he gave me a look of disbeliefHe said it would take a week for them get the compressor or condenserI said that was unfortunate because it's degrees outside and in our houseI said, "it's tough to sell a house when the AC doesn't work."
The tech responded, "You don't have to worry about that in California." Huh? And then proceeded to look at the brochure designed by my realtorI asked *** if she could call *** from my house to see if the compressor was covered as part of the warrantyShe said they would have to do it from the office or her car, which I didn't understandThey leftTwenty minutes later *** called me to say Same Day Air had a confrontation with the owner (me)Apparently they didn't feel "comfortable" and wanted to transfer the work order to another companyBy the way, there was never any type of argument with the ownerSame Day Air lists no street number or location (other than a phone number) on the work order/invoice, which probably means they don't have an officeStay away from this company at all costsIt appears, from my end, they wanted to show up for minutes and collect the $co-pay on the home warranty

I recently visited this location for a hair cutVery disappointed in customer service and overall experienceHayley ( the stylist ) who did my hair the last time passed me to another stylist, which I thought it was very rudeBriana who seemed to not be very experienced not only knew who to wash my hair but also did very poor job cuttingBriana had I-know-it-all-attitude and while I tried to guide her she kept saying " I am not done yet." Well, when she was done layers were not much of layers on the back and my bangs were two different lengths as she only cut one layer of themShe offered to fix it Fix it ? I would rather not have her practice on meI paid and even tipped herNot sure whyManager never returned my calls or replied to my mail

This business is the best I have ever dealt with in the plumbing industryNo job is too big, small, or messyDid not hesitate to go into a wet crawl space in sub-zero temps to fix a water leakFollowed up with a phone call the next day to make sure everything was still okayVery courteous office staff as wellThank you just doesn't seem like enough

They came to my home via a service call from my home warranty company *** *** They did not complete a thorough examination of my air conditioning unit in the minutes that they were here They came in and refused to do the work on the unit, stating that another technician from a different company should be responsible for the compressor that went out because that company had been out earlier in the week I stated that the other company was dispatched by the home warranty company also so why would they send someone to do work on the unit if you were unable to because it is a different company I also asked him to wait a few minutes so that I can call my warranty representative and as I turned around I caught him rolling his eyes at his partner behind my back I asked him what the problem was and he stated "We have other calls to make and need to leave now." They never completed their assessment, they did not leave business cards nor a work order and refused to do the work on the compressor that they claim the unit needs They are completely unprofessional so please think hard before giving them a call to help you

The customer arrived at the salon on 6/towards closing time requesting for a color treatmentIt was late but we professionally offer to perform the serviceAs part of performing any color treatment process, there's a waiting period to let the color cure properlyDuring this period, the stylist
asked Ms*** if she could submit payment prior to completion five minutes before closing timeShe did not have an issue and allowed the charge to her card for the service being performedThe stylist would not have done so if Ms*** didn’t give authorizationThe color treatment was completed according to the guideline set forth for this process.Several days later on 7/2, I spoke to Ms*** on the phone and communicated our intention to resolve the matter if she can come in to have her hair assess by me or a managerShe was irate over the phone and stated that she doesn't want to come back to the salon and deal with me, my manger *** or any of my staffI expressed to her professionally that without seeing her hair in person, we cannot resolve the issueOur attempt is to remedy the problem, as we would ***lly do this for any of our customersWe want to ensure the customer satisfy with the service our salon providesWe have been in business for years at this shopping center with not one case that wasn't resolved to our customer's satisfaction.I have attempted to resolve the issue with Ms*** on multiple occasions but she refused to accept our offersShe was very vocal and not cooperative over the phone and while in the salonI offered Ms*** to schedule a time to meet with me or my manager (stylist) at the salon to have her hair review to resolve the matterShe didn't accept my offer and just show up at the salon unscheduled without anyone with authority to properly address the situationMs*** was argumentative to our stylists and demand for a refund which they cannot perform.We are committed to our customer's satisfaction but certain guidelines need to be follows to resolve complaintsIf a customer refuses to conform to our policy, we cannot be expected to meet their request without first examine the issueWe have a professional salon with many satisfied customers over the yearsIt’s our intention to continue provide good service to customers that choose us for their haircare needs.Regards,*** *.Fantastic Sams

a good company - would use them again and recommend them to friends

Response:Customer came back to SalonWe offered to tone her hair to her preference at NO COSTCustomer refused recommended ServiceCustomer was refunded full- Service amount on 7/16/

As a homeowner for years, I have to say this is one of the worst service calls I have ever experienced The other reviews listed here are very similar to my experience When they showed up (after giving a window of when they were coming from 12-and having a "full voice mail" box when you call their phone number) they did not introduce themselves or listen to an explanation of the problem There was a tech and what appeared to be a trainee The tech said when he looked at my indoor a/c unit that his throat started to "close up" and that must mean that there is mold and therefore he couldn't do the repair I explained that we just had a restoration company come out to get the water out of the carpets where the a/c was leaking and they said there was no mold or even water in the drywall Then the tech made a threatening remark saying "you don't want me to get sick in your home do you?"He also made a few other strange remarks in the minutes they were here such as looking at my infant son saying " is that a real baby?"Then they didn't ask for the $copay that the home warranty requires or leave any sort of slip or paperwork, which I find very strange We were without a/c on a degree weekend in Phoenix and had already had to spend night in a hotel since we do have an infant and a year old, so I was desperate to get the problem fixed We were able to get someone else out who confirmed there was no mold, and diagnosed and fixed the problem within minutes If you are directed to use this company I would RUN not walk away from them!

I checked in to the details concerning this complaint and have taken steps to correct the situation A new check has been issued to *** ** *** for the cancellation of Ms***'s Service contract per her request In order to expedite the check, we have sent it out Federal Express
overnight delivery to her finance company We apologize this was not handled properly from the beginning and want to assure all parties that Wilson Auto Group would never discriminate against anyone If we can be of any further assistance in this matter, please contact us.Sincerely,
*** ***
CFO
Wilson Auto Group

To Whom it May Concern:The complainant has been contacted and the issue resolved.Our Customer Satisfaction policy states if a guest is not satisfied with their service, they can come in at any time within days of the service and have it redone until they are satisfiedThe complainant returned the
following day after her original color service asking for a refundWe offered to correct her color, at no charge, and also offered a free haircut and shampoo for her troublesShe said she had already gone to a different salon to have the service redone more to her likingAlthough against our policy, I provided a full refund as a gesture of good faithI consider this matter closed.Sincerely,Dean ***Owner, Fantastic Sams

Initial Business Response /* (1000, 10, 2015/12/10) */
Ms *** was called back by LisaWe claim no fault on what happened to her eye wax as she would not come in for us to see it and find out if she used any cosmetic products etcEven though we did not see her, we agreed to refund her
eyebrow waxMs *** wanted a refund for all of her services that day even though she had no complaint about themDuring this same time Ms *** had several of her friends call the salon several times per day to shout and yell at anyone who answered the phoneSome of these calls were threatening to the person who answered the phoneMs *** would also call and shout and want to fight and each phone call with her took several minutes to get her to listen and talk so the problem could be understoodIt appears that her intent was to disrupt business at any cost no matter what we didWe were advised by authorities what to do if the disruptive and threatening phone calls continue
Initial Consumer Rebuttal /* (3000, 12, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For starters; I never had ANY of my friends call and complain or threaten anyone!
Also, I was NEVER NEVER told to come in and speak or see anyoneI was asked over the phone at the VERY FIRST initial phone call if I was on any medications I told them; that I was notI told the gal that did the service that I was not on any when she asked me at the time of servicesI would have never called to complain or disrupt businessI was told the very first time I spoke with Lisa that she was going to call me on that following Monday to proceed with the refund which NEVER occurredI also would never call and disrupt a business and make threatening phone calls if I then in return put a complaint into Revdex.comSeems to me like they can still not take responsibility for what had happenedI was trying to be nice about the situation until Lisa told me that it was basically my fault
I do not accept this response what so ever!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner, *** ** is back pedaling & is not forthcoming in her representation of events I arrived at 5:pm on 6/30/for a color service with *** I asked *** twice if she had enough time, to which she replied yes both times After initially speaking with *** on 7/2/then sending her photos of my hair, she called me back & offered a refund, then stated she didn't know how to perform a refund *** ** failed to respond to my text messages on 7/6/& failed to answer my calls on the same day The only two offers she made directly to me were on 7/2/15: one offer was during our first phone conversation to have *** fix my hair & the other was during our second phone conversation for a refund, after she saw the photos of my hair Did *** ** also inform your agency that she as well as other exevutives from fantastic SAMs (*** *** & *** ***) have ignored my communications in attempts to resolve this issue? I recently emailed photos to all three with how my hair currently looks, after it was corrected by another professional It took four hours & my hair had to be processed twice Not to mention, I paid another $150!I am currently working with *** in an effort to get my money back *** informed me it is about a six week process *** ** has made statements to describe me She is attempting to slander me & is deflecting in an effort to avoid doing the right thing by refunding my money This "no refund" policy to services she references is not posted anywhere in the salon Additionally, she clearly is not aware of what past & current customers think of the salon..reviews on *** average three out of five stars The last five star review was in July 2014...and seven months ago, the two reviewers who posted comments only gave the salon two out of five stars This has been a very disappointing experience I don't wish this experience on anyone.
Regards,
*** ***