Fareportal Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
YEsNew tickets have been issued but the party member was assigned seats away from his wife and other party membersHis original seats are still being held by his original reservationI would request that his seat selections be adjusted to reflect his original bookingSincerely,
*** ***[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Raymond Blankenship

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this proposed resolution is satisfactory to me
Thank you for your assistance in this matter
Sincerely,
*** ***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the rebuttal we received regarding the above referenced
booking number. In her rebuttal *** *** is requesting that she be refunded the $she was charged to
change her mother’s reservation
We
would like to advise the Revdex.com that as a gesture of goodwill a
refund request has been submitted to our Accounts Payable Department in the
amount of $
The refund will either be processed back to the original credit card used or in the
form of a check. If by check it will be
sent to:
*** ***
*** *** ***
*** **
*** ** ***
We
regret any confusion or frustrations *** *** experienced and as explained
the $service fee she was charged when she submitted her original
reservation is non-refundable
We appreciate the time and attention your office
has given this matter.
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the refund since the day I filed the complaint
Sincerely,
*** ***

December*,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Case***
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Booking Number ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** *** is requesting a refund for the cost of the ticket since our service
fees are non-refundable due to an airline schedule change
Please
see the attached screenshot of our Refund Page below, showing the amount
requested for the refund, the date of the request and the Processor Approval
Code showing the dollar amount to be removed from our bank, *** ***
The
credit may take up to business days to appear on her credit card
statement. If this refund does not
appear in the time advised she may want to check with her bank as to the delay
We
regret any confusion or frustration *** *** encountered and appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***

*** *** ***
*** *** ***
*** *** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** *** Dear
*** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In her complaint *** *** is
requesting compensation based on the service she received.
We
apologize for any rude or unprofessional behavior that may have been displayed
by our agents that she described in her complaint. We take our customer service seriously and do
not tolerate any such behavior by our staff.
Her concerns have been submitted to senior management and appropriate
action will be taken
We
would like to advise the Revdex.com that when the reservation was
submitted the passenger’s last name was incorrect. The name has been correctedNew tickets were
issued reflecting the correct name (see attachment)
We regret any confusion encountered by *** *** but no
compensation will be offered
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see my responses in BLUEThis is in response to the complaint we received
regarding the above referenced booking number. In his complaint *** *** is requesting a partial refund for a ticket he purchased for his sonThis is incorrectI am requesting a FULL refund for the
ticket I purchased for my son
In his complaint *** *** stated that he spoke to
one of our agents who advised that the airline would provide an escort for his
son’s entire trip at no cost. This statement is
correctI was told by the representative at Cheapoair when I called inquiring
about the escort for my son that there was not any charge for this service and
I clarified having someone sit and walk and makes sure my son gets on and off
his flight and where he needed to go
Please also understand that not all calls are
recorded and we have checked our system and could not locate the call *** *** is referring toThis is an inaccurate
statement on Cheapoair’s part as every call has been stated to me that ALL
calls are recordedAs it is one of the first automated announcements that come
on when being connected to CheapoairWhen I called to address the change in
flight, they told me they were able to locate the recording in checking their
recorded system and they said that they were able to locate the call, however
there was not any mentioning of a return date for my son which I specifically
recall when speaking to the male representative that put me on hold several
times to make the change (hence me calling- to change my son’s flight) and
ultimately, he told me that he would email me the change in my son’s return
flight
Prior to submitting his reservation he stated that he
had read and understood our Terms and Conditions. Listed in our Terms and
Condition “All airline tickets are 100% non-refundable and non-transferable. If
you wish to exchange the tickets for new dates or routing any and all
changes made to the itinerary are restricted and subject to airline penalties
and any fare difference. This is an accurate statement, I am fully aware of the terms and
conditions of Cheapoair as I have booked several flights with themHowever their
policy also states that if there needs to be a change in flights- it can be
changed without any penalty/fees if called within the hour window of booking
in which I did contact Cheapoair
On April *, 2015, nine (9)
days after submitting his original reservation *** *** called to change his
son’s return flight. He was advised in order to change the reservation he
would be subject to a $airline change fee plus any difference in
fare. Our policy that he is referring to states “tickets
may be refunded if requested within four (4) hours from the time of purchase at
no cost, and within twenty-four (24) hours from the time of purchase for a fee
Date and routing changes will be subject to airline penalties and our service
fees” The reason for the call was because when
I originally spoke to the gentleman when I called to change my son’s flight, he
told me that he would email me the updated itineraryHowever, the email never
came, hence the call to check on the email with the changes of his flight and
there was a fee of taken out from my account in order for the cost
difference in changing my son’s flight
Instead of paying the airline fees and fare
difference *** *** elected to purchase a new ticket for his son’s
return. This is also a correct statement as I
would have lost more money (which I have lost money either way), but to
minimize the costs, I opted to book another flight for my son’s returnBefore
the reservation was booked when *** *** inputted his son’s age and was
advised “Are you booking flights for an
unaccompanied minor? Certain airlines have restrictions on children less than
years of age traveling alone without an adultIf you have any questions
please call us at ###-###-####” There
was not a message stating “are you booking flights for an unaccompanied minor?”
nor was there a pop up and/or a message as Cheapoair has indicated regarding
any such message
We have been advised that *** *** has
refunded that the ticket cost to his Visa ending in ***. The cost of the
ticket was NOT refunded to me by the *** ***I am indeed requesting
a full refund for both costs of the ticketsIf you can imagine my frustration
and the extreme inconvenience. There was
no misunderstanding at allSee my initial complaintThere needs to be a concession
to rectify the situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
*** *** ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number regarding changes made to his reservation
We
would like to advise the Revdex.com that *** *** was contacted
by one of our customer service supervisors.
New flights options were offered and accepted. New tickets were issued reflecting his new
flights and an email confirmation has been sent to *** *** advising the
same
We
appreciate the time and attention your office has given to this matter
Sincerely,
*** ***
*** *** ***
***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is
in response to
the complaint we received regarding the above referenced booking
number. In her complaint *** *** wants to make a new reservation utilizing her credit she states she is holding
with JetBlue
We
would like to advise the Better Bossiness Bureau that one of our customer
service supervisors has left several voice messages for her to please contact
*** *** at ###-###-#### for assistance
As of
today November *, 2014, *** *** has not contacted *** ***
We regret any confusion or frustration *** *** has
experienced but no action can be taken on her complaint based on the above
information
We
appreciate the time and attention your office has given this matter
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
2/11/

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This
is in response
to the complaint we received regarding the above referenced
booking number. In his complaint *** *** states that he has not received the full refund for the ticket he
purchased via our online web site
We
would like to advise the Revdex.com that a refund request has been
submitted to our Accounts Payable Department in the amount of $
The
refund will either be processed back to the original credit card used or in the
form of a check. If by check it will be
sent to:
*** ***
*** *** ***
*** **
*** *** ***
We
regret any confusion or frustrations *** *** encountered and appreciate
the time and attention your office has given to this matter and to please
understand to complete this process may take up to days from the date of
this letter
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Well I just talked to someone from there billing department on the 1-**-in regards to my refund and still have not received the return when this occurres I will accept the payment and be done until the check clears my bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

December **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Case *** Booking number ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In his complaint *** *** is requesting a refund for a non-refundable ticket
On November **, 2014, we were advised by *** ***’s credit card company that he has filed a
dispute which *** *** advised in his complaint.
Please
understand that we are not investigating his claim, this process is being
handled by his credit card company and they are the ones who will determine the
outcome so no further action will be taken until his credit card company
completes its research
We
appreciate the time and attention your office has given to this matter
Sincerely,
*** *** *** ***

April *,
RevDex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Case ***
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Booking Number ***
Dear *** ***:
This
is in response to the complaint we received regarding the above referenced booking
number. In his complaint *** *** is
requesting a partial refund for a ticket he purchased for his son
In
his complaint *** *** stated that he spoke to one of our agents who advised
that the airline would provide an escort for his son’s entire trip at no
cost.
Please
also understand that not all calls are recorded and we have checked our system
and could not locate the call *** *** is referring to
Prior
to submitting his reservation he stated that he had read and understood our
Terms and Conditions. Listed in our
Terms and Condition “All airline tickets are 100%
non-refundable and non-transferableIf you wish to exchange the tickets for new dates or routing any
and all changes made to the itinerary
are restricted and subject to airline penalties and
any fare difference.
On
April *, 2015, nine (9) days after submitting his original reservation *** *** called to change his son’s return flight. He was advised in order to change the
reservation he would be subject to a $airline change fee plus any
difference in fare. Our policy that he
is referring to states “tickets may be
refunded if requested within four (4) hours from the time of purchase at no
cost, and within twenty-four (24) hours from the time of purchase for a fee
Date and routing changes will be subject to airline penalties and our service
fees”
Instead
of paying the airline fees and fare difference *** *** elected to purchase
a new ticket for his son’s return.
Before the reservation was booked when *** *** inputted his son’s
age and was advised “Are you booking
flights for an unaccompanied minor? Certain airlines have restrictions on
children less than years of age traveling alone without an adultIf you
have any questions please call us at ###-###-####”
We
have been advised that *** *** has refunded that the ticket cost to
his Visa ending in ***.
We regret any confusion encountered by *** *** but no refund
will be offered since our records indicate that his son did utilize his
original ticket and he has already been refunded for the one way ticket he
purchased
We appreciate
the time and attention your office has given to this matter
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear *** ***:
This is in response to
the complaint we received regarding the above referenced
booking number. In his complaint *** *** states that he never purchased a ticket via our website.
Our records indicate that *** *** did submit a reservation on July, **, 2013, for a one way reservation from San Francisco, California to Denver,
Colorado (see attachment.)
At that time he could have enrolled in one of the companies that
advertise on our website such as *** *** or Great Fun, who in turn would be
the ones charging him their monthly fee
In order to research his concerns *** *** will need to contact our
Billing Department at ###-###-#### and one of our billing agents will be able
to assist him
We regret any confusion encountered by *** *** and we appreciate the
time and attention your office has given this matter.
Sincerely,
*** ***
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. We received a full refund as promised as of 10/**/2014. Thank you for responding to this matter
Sincerely,
*** ***

*** ** ***
*** *** ***
*** ***
** ** *** *** *** ***
*** *** ** ***
*** *** *** ***
*** *** ***
Dear
*** ***:
This
is in
response to the complaint we received regarding the above referenced
booking number. In his complaint *** *** is requesting a refund since he stated he did not mean to make the reservation
On
December *** *** *** called our customer service department
requesting a round trip reservation from Regina, Canada to Davao, Philippines
departing December **, 2014. Flights
were offered and a total price was quoted.
It was at this point that *** *** requested that the reservation be
confirmed and provided all the information needed to complete his request
The
reservation was confirmed and tickets were issued
Our
records indicated that *** *** did contact our customer service department once
his reservation was confirmed. In one of
the calls he requested information regarding travel insurance. The second call he wanted to know airlines
restriction regarding the ticket he purchased
If
*** *** did find a lower rate and listed in our Terms and Conditions under
Best Price Guarantee (BPG) In the unlikely event
that you find a lower rate on *** or on another U.S.-based website for the same itinerary within
hours of booking with ***, we will either cancel your current
itinerary and provide you a full refund, or refund you the entire difference in
priceAt no time was this advised to our customer service agent
We
would also like to advise the Revdex.com that based on the
information provided by the airline *** *** has utilized the ticket he
purchased
We appreciate
the time and attention your office has given to this matter but no refund will
be offered
Sincerely,
*** ***
*** *** ***
***

November **,
Revdex.com*** *** ** *** *** *** *** *** ** ***
RE: *** ***/Case *** Booking Number ***
Dear
*** ***:
This
is in response to the complaint we received regarding the above referenced
booking number. In her complaint *** ***
is requesting a refund in the amount of 635.69CAD since her reservation could
not be located with the information provided
We
would like to advise the Revdex.com that as a gesture of goodwill a
refund request has been submitted to our Accounts Payable Department for the
amount requested.
The
refund will either be processed back to the original credit card used or in the
form of a check. If by check it will be
sent to:
*** *** *** *** *** *** ***
We regret any confusion
or frustrations *** *** experienced and we appreciate the time and
attention your office has given this matter.
Sincerely,
*** *** *** ***