Fareportal Inc.

Review: I received a phone call from this company at a very inconvenient time(11:00pm or later) requesting information regarding credit card authorization for someone's flight to Richmond....I assume Virginia. I, nor anyone in my household have ever heard of Cheapo Air nor do we know of any need for any associate, related or not to do business in Richmond. We did not attempt to contact this company regarding this or any transaction due to my belief that this is a scam of some sort. We do not have any knowledge of this company and have never even thought of doing business with them.Desired Settlement: In addition to my request/demand for this company to stop contacting me, I wish them to remove my name from any data base they have and, based on some complaints I've read about them in various online blogs double check their customer list(s) to ensure they are contacting the right people to do business with. Along with this act of expunging my name, I would like proof of same along with an apology of some official nature and an assurance they will put measures in place to correct their obviously flawed system(s).

Business

Response:

February **, 2014

[redacted] made airline reservations for me and I got a text saying the connecting flight was cancelled the night before the flight, so I called [redacted] and they reassured me the flight was not cancelled just a few minutes delayed and they sent me new itinerary. I got a nother text early next morning from the airline saying the flight was cancelled. If I would not have woke up to the text I would have not made it to my destination. I had to rebbok flight and rental car and flown to a nearby airport. I treid to make a courtesy call to [redacted] and explained everything and was treated rudley and put on forever hold. I also almost missed my flight coming back because [redacted] said my flight was with [redacted] so we waited in line for our boarding pass and check luggage only to find out when we got to representive that our flight was with [redacted] so we had to rush over and get in line at American. We finally got to gate and they had started boarding about 5 minutes earlier. All this happened and I tried to speak with someone at [redacted] just to let them know so they could correct there mistakes, but was treated rudley

Review: Long story short.. I booked a roundtrip flight with this company then they did a bait and switch with my flight I tried to work with them to do a different flight but it wasn't possible I wanted a full refund for the trip since I had to cancel since it wasn't the flight I originally booked and paid for. Why does everyone think they can just give you whatever that isn't right for a business you should get what you pay for. Then when I went to resolve this issue I spoke with several different booking agents that had no clue what to do spoke with a [redacted] who said they would call back and let me know. Didn't get a callback so I tried calling them again, I was on hold for hours and being transferred to plenty of different agents again with nobody having a clue and never got anywhere. I didn't get anything resolved yet nor did I receive a refund!Desired Settlement: Satisfy their customers by doing what is right.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket.

On

March **, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Rio de Janeiro, Brazil to Salvador,

Brazil. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

He

was also advised “All [redacted]line tickets are 100%

non-refundable. Any

and all changes made to the itinerary are restricted and are subject to [redacted]line

fare rules.

Also

prior to submitting his request listed under [redacted]lines Schedule Changes: “Due to the operational needs of each [redacted]line, changes are

often made to the flights that they are currently operating. Often these

changes are a prediction of travel needs for a future dates but can also

reflect same day changes. Types of changes could be: flight number changes,

time changes, routing, date changes and or cancellations. Cancellations include

when an [redacted]line has stopped or temporarily canceled service to certain cities,

or stopped service on certain days of the week. [redacted] does not

assume any liability whatsoever for cancelled flights, flights that are missed,

or flights not connecting due to any scheduled changes made by the [redacted]lines”.

As

a gesture of good will due to the schedule change a refund was processed on

April **, 2014, in the amount of $300.00.

In

regards to his request for the [redacted]line ticket he purchased. We have been advised by Varig-GOL [redacted]lines that

[redacted] used his return portion from Salvado to Rio de Janeiro so no

refund will be offered.

We

regret any confusion or frustrations [redacted] encountered but if he is

requesting any other compensation he will need to contact the [redacted]line directly.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes it was me who booked for 3 travelers round trip in Brazil, way in advance to make sure I would receive the flight that I originally booked for us. I got an email with a change in flight with a time I could not travel for the return flight so I called to tell them I could not go with the flight they changed it to. When trying to resolve the flights as it was recorded by phone I still told them that this could still be an inconvenience and they told me they could and would change it to a better time and if I saw a better return flight time that I could change it right before the trip. After switching the flight to a different time the agent I spoke with from [redacted] told me that I would be stuck paying a $300 change in flight fee for something that was their or the [redacted]lines fault, that is some customer service. So I told them that it wasn't fair and that I would contact Revdex.com so after they already charged my card for a $300 change in flight fee the same agent called me and said that they could waive the fee, so for a gesture of good will that is false. They tried to charge me extra for their mistake I want to get what I pay for that's it without getting scammed and charged extra. And for 100% non refundable that is also false I read the terms and conditions and they even told me that they could return half of the total cost since I didn't take either flight there or back and they didn't even give me that back I asked if I could talk to a [redacted] and tell them about the time conflict that it wasn't my fault in the first place they told me they would contact me back, this call to cancel both flights was a couple days in advance to my trip which they told me that they could either change my flight or give me a refund for the service of a flight that I asked for to begin with that they couldn't offer. Long story short I didn't take either flights that I booked through [redacted] and canceled a couple days in advance and was promised a refund of at least half of the total price for the roundtrip and spoke to at least 10 people and nobody could help and just put me through the ringer this was the worst service I ever had to deal with EVER! Still didn't even receive a refund at all that they promised and everything that [redacted] said was false they didn't advise me anything and I read the terms and conditions and it was their problem not mine and I never took the flight and the $300 was a refund for an additional charge to try and change my flight, this is a horrible way to do business and they need to learn better customer service. Additionally they still made money off the other 2 passengers I booked for the least they could do is refund the roundtrip tickets that I didn't even take and canceled in advance.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket.

As

stated in our previous rebuttals [redacted] or someone on his behalf went on

our website and submitted a round trip reservation from Rio de Janeiro, Brazil

to Salvador, Brazil. The reservation was

booked without the assistance of one of our Customer Service agents, in these

cases it is the responsibility of the person making the reservation to make sure

they read all necessary and important information.

He

was also advised “All [redacted]line tickets are 100% non-refundable. Any and all changes made to the itinerary are

restricted and are subject to [redacted]line fare rules.

Again

in his rebuttal [redacted] states that we had received an email on June **,

2014 stating that no further action is required since we already show that a

refund was processed based on the email he was sent on April **, 2014, advising

that the $300.00 he was charged on April *, 2014, to change his reservation had

been refunded. The email does not state

that any other refund was due.

On

June *, 2014, [redacted] again called out customer service department

requesting a refund. He was advised that

the reservation could be cancelled.

Based on the rules sent by the [redacted]line he would only received 50% value

of the ticket he purchased. At this

point he declined the offer since as he stated in his rebuttal “I just wanted to

receive more”. He was also

advised that if his reservation was not cancelled prior to his departure his

ticket would have no refund value again based on the [redacted]lines rules and

restrictions which we at [redacted] are not authorized to waive.

Again

we regret any confusion or frustration he encountered but no refund will be

offered. [redacted] declined our

offer to submit his ticket for refund and based on the [redacted]line rules his ticket

no longer has any value.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again with repeating herself and with mostly false statements and also contradicting herself by saying that the ticket is nonrefundable but that they gave me a refund. READ what I write cause if I have to repeat my self again I will take further action and settle this in small claims court with enough evidence to do so. I read all the terms and conditions and understand that I am not in the wrong here and deserve a refund because I was promised I would and this was not my fault that they changed my flight. When I booked, the following day I recieved an email saying that my original flight was no longer available due to [redacted]line issues.. so I called them to tell them that I wanted the original flight that I paid for because I couldn't take another flight because of a time conflict so when speaking to this agent at "[redacted] they said I could book a new flight and if I could find something better before the trip I could change my flights or cancel (conversation recorded for proof). He than charged me a $300 fee and realized it was a mistake and reimbursed me MY MONEY on April [redacted], 2014, As soon as the agent realized he processed the fee, he called me back and said that it was a mistake since it wasnt my fault that the flight changed, WELL DUH! So he processed the charge credit back onto my card the next day. This charge never should of happened in the first place and the email that I recieved on June [redacted] about refund being processed was not for the April [redacted] instance so you can take this $300 fee and refund out of your head and out of the picture. It was never "[redacted]'s money. After the flights dates got closer they had no better flight times for my appropriate time slot so I called them again on June [redacted] to cancel before the trip to get a refund like the first agent said. The agent I spoke to that day was clueless and so I asked to speak with a [redacted] so I spoke with the [redacted] who told me they would contact me back as soon as possible, which was a total lie. The next day after not recieving any phone calls or information I reached out again way to many times to just go through the ringer and just deal with problems when I finally reached one of their agents after a couple of days trying to contact them. The agent at this time (which was still a day before my trip) said he spoke to the [redacted]lines and that I should get a credit for the amount I asked for in a refund since he saw that it was already in the process of being processed. I was pleased at the point until a week later checking my bank account and seeing no credit for the refund that was PROMISED! If he didn't say I could recieve a refund this wouldn't be a problem. Than once again after coming to the realization that I didn't receive the credit for the refund I called "[redacted] again telling them about my concern and they tried to reassure me that I was still going to recieve the refund and that the credit takes a little while to see the on the bank statements that he saw the refund was being processed. After we spoke they sent me the email June [redacted] that stated that they were sorry for the inconvenience that the refund was now being processed so once I recieved this last email I had enough, than contacted you here at Revdex.com. I was promised a REFUND several times and have PROOF and still did not recieve a thing. The $300 wasn't a refund it was a mistake which was always and only MY MONEY. I was charged almost $700 for the roundtrip flights for each passenger which equaled to over $2000 and than was additionally charged $300 for trying to change the flights for all 3 passengers even though they switched our flights so they credited back the $300 once they realized they made that mistake. The other 2 passengers took their roundtrip flights so they already made over $1300 off of us and I didn't take the flights so I wanted to be reimbursed for the roundtrip flights I didn't take which equaled out to a near $700 which I was already promised.

Resolve this otherwise I will file a claim,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked international tickets with [redacted]. My travel dates are July [redacted], 2014. On June [redacted], 2014, while filling out passenger information on the airways's website, I found that my child's first name spelling was incorrect. I immediately submitted correction request on [redacted]'s website. I was issued a ticket # [redacted]. I didn't hear back anything form them until July [redacted]. On July [redacted], I received an email from [redacted] waiver agent [redacted] asking for the copy of passport. I sent it immediately on July [redacted]. After that I didn't hear anything back. I again faxed the copy of the passport with the above timeline on communication to [redacted] on July [redacted], 2014. The same day I tried to login several times on their online customer service chat, only to wait for 20+minutes each time and not getting connected to any agent. Everytime my turn came up to 31 in queue, the chat screen will take me back to original screen. I started trying ###-###-####, only to hear recorded message "we are experiencing heavy call volumes". Finally I could get hold of one agent on online chat at the same time, [redacted] I typed out my issues and time line about my communication. She asked me about my email, billing information. I was still typing the information and I received a message form [redacted] that she is not hearing back from me and hence disconnecting the chat and she did. It was frustrating that after trying to contact the customer service for more than 1.5hour, I got disconnected without even being heard.

So, I resorted to social media and sent a message to [redacted] on [redacted]. I did hear back saying they will ask [redacted] to update me. After 2 hrs I again received the message form social media lead on July [redacted] 2014,that they received my request and working on it.

Today is July [redacted], but [redacted] has still not resolved the issue. I am not sure why they are taking so long when last name and date of birth of the child is same and only need is first name spelling correction. It is only 3 days until my departure while I am trying to resolve this issue since past 20 days.Desired Settlement: I would like [redacted] to act on this issue and resolve it before my departure date. Thanks

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting that the name of her child be changed since when she submitted the

reservation she had spelled the name wrong.

On January *, 2014, June *, 2014, [redacted] or someone on her behalf went on our website

and submitted a round trip reservation from Washington, DC to Ahmedabad,

India. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

It was

not until July of 2014, that [redacted] contacted our customer service

department advised that the name was incorrect.

She was informed that we would need to contact Qatar Airlines since

based on their policy name changes are not allowed.

We were

advised by the airline that they would allow the name to be changed. A new reservation had to be booked under the

correct name and a new ticket would be required. The

airline also authorized a refund for the original ticket with the incorrect

name. Our records indicate that a new reservation was confirmed, new tickets

were issued and an email confirmation was sent advising the same.

We

would also like to advise the Revdex.com that a refund was

processed on July **, 2014, in the amount of $1,051.92 back to her Visa ending

in [redacted] for the original ticket.

We

regret any confusion encountered by [redacted].

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We bought at ticket with TACA airline; they made at mistake with my flight returning from Peru ; I had to buy another returning flight with another Airline and latter with a lot of efforts TACA corrected the mistake thanks to the intervention of my credit card company that return me portion of mine money for the flight back to USA . This was resolved 4 months ago. Now this company cheapoair is treating me that they will damaged my credit rating if I don't paid them. The reason been because they loose their royalty for half the ticket that they original sold me. Please help us, my husband got so mad that loose his cool and he is been to direct to [redacted] the representative of Cheapoair he work in the charge back deparment his ph number is ###-###-#### Ext:[redacted] Fax: ###-###-#### [redacted] We spent time and effort with taca company to finally get our refund back we had inclusive at formal complain with the department of transportation Case # [redacted] We also made at complain to Revdex.com Dic ** 2013 Complaint ID#: [redacted] and finally to my credit card company Wells Fargo Dispute Number: [redacted] finally they send us at letter February ** 2013 that they credit 317.32 dollars permanently to my account and case close. Why is [redacted] trying to take money from us; with all this paper work in from of him ? We were only refund once; why is so hard to understand plain English? How come TACA company apologize and agree and return my money and they are ok ; but not cheapoair maybe because they lose their small royalty. Please help us again in this matter Yours truly [redacted] We are so sorry that we use Cheapoair to buy a airline ticket from TACA.Desired Settlement: No more harassing Email ; at letter of apologies and at disciplinary action towards [redacted] for trying to take money from us ; I said this because he is got everything in from of his eyes and still he pretends to ignore the facts. He has no send us any proof what so ever of what he claims we owe to them. Because their is none.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that no further action be taken based on the dispute she

filed with her credit card company.

We

would like to advise the Revdex.com that no further action will be

taken on our part. We consider this

matter closed.

We would also like to apologize for any

rude or unprofessional behavior [redacted] feels she received from our

agent. We take our customer service

seriously. Her concerns have been

submitted to senior management and appropriate action will be taken.

We

regret any confusion or frustrations [redacted] encountered and again apologize

for any unprofessional behavior.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called "Cheapoair" to purchase United Air**nes return ticket from Hong Kong (HKG) to Orlando (MCO) travel**ng on **Mar, 2014. Cheapoair had done a booking and sent me booking receipt, itinerary, selected seat, and Air**ne Confirmation: United Air**nes : N20C00 via email. Cheapoair charged my Master Credit card USD 1189.53 in the email.

I supposed to take the f**ght UA862 on **Mar, 2014 Hong Kong local time (UTC+8) Departure time: 12:30, Boarding Time: 11:45. I checked-in at 09:00 on that day and was waiting for boarding. Cheapoair cancelled my booking and ticket suddenly. Firstly, I tried to make a call to representative of Cheapoair, the representative told me to wait for awhile. There was no response from him after 25 minutes. Then I made another call to a representative of Cheapoair. He told me my booking was cancelled by Cheapoair based on credit card verification issue. I asked the representative why doesn't Cheapoair contact me beforehand but right at boarding time now. He said Cheapoair tried to contact me. But I didn't receive any contact from Cheapoair beforehand. Cheapoair sent me an email of cancellation right after I've reached them at 11:50 when I was already waiting for boarding at the airport. They couldn't find any solution for my case. At that moment I was the last person to get on-board and pay extra money to purchase another ticket from United Air**nes. I told the representative about my case and requested put me to their supervisor representative to get the compensation regarding to this. He put me holding the call until I had to switch off my mobile phone for departure.

After the USA trip, on **Mar, 2014 I sent an email regarding Cheapoair cancellation booking at last minute to [redacted]. I haven't got any reply regarding to this from now on. Then I called representative again. One of the representative told me to wait to transfer to a supervisor after I explained the issue to him. There was no response after I waited around 45-50 minutes. I felt frustrated about that. I used another pre-paid mobile phone to call them again. This time another representative put me via internal **nk to their supervisor rather than external **nk. Then I could talk to the supervisor after 15 minutes about my case. He told me no compensation, only can offer USD 15 coupon for further purchase. I rejected this unfair condition. The supervisor was so rude and unhelpful to my case. I requested to talk to their senior manger. He said a senior manger would call back within 48-hour.

There was no reply after 48-hour via call, but an email sent to me requesting I have to call them back. So I did call them back. Another supervisor representative said their senior manger was not available. I was wondering why the reason they didn't call me. I thought they might write down wrongly of my mobile phone number. So I asked him to repeat the number they were cal**ng. They called [redacted] instead of [redacted]. I told them at the very first beginning "852" is the country code or area code of Hong Kong, and my mobile number is [redacted]. I am upset why an international travel agent has no product knowledge of area code of telephone number. Secondly, they have no product knowledge of global time difference. They sent me an cancellation email right after I supposed to start boarding. That is unacceptable. I am considering I am not the only international c**ent for Cheapoair. Why they don't have such product knowledge. They said they tried to call me on united stated local time on [redacted]Mar and called the wrong number. And why don't they send me another email ear**er to notice their c**ent. They were lack of initiative to contact to their c**ent. Cheapoair's fault caused me losses of money. They didn't apologize regarding to this issue, no compensation offer, attitude are so rude, poorest after sales service, unhelpful of the staff, not efficient and make c**ent feel frustrated to reach their representative. In this issue, even is Cheapoair's fault, I feel helpless because there is no negotiation power of customer.Desired Settlement: A money compensation I paid extra to United Air**nes based on Cheapoair cancellation at last minutes without any notification. USD1368-USD1189= USD 178(compensation)

and apologize from Cheapoair regarding of poor customer service.

Business

Response:

[redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be compensated for the difference for the new ticket she

purchased from United Air**nes, since her reservation was marked as a possible

fraud booking.

When

her reservation was submitted for ticketing but failed credit card verification

based on the following:

1.

origination

from a foreign country

2.

departing

within 7 days

3.

the

amount was over $800.00.

Based

on the this information several emails and phone messages were either sent or

left for [redacted] to contact our Credit Card Verification (see attached).

Since

[redacted] did not contact CheapOair her reservation was cancelled (see attachment

2).

We

regret any confusion or frustrations [redacted] encountered but no compensation

will be offered based on the above information.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part and per our

Terms and Conditions “when certain transactions are determined to be high risk

by our systems, we will not process such transactions unless our credit card

verification team has determined that it's safe to process them. In order to

estab**sh the va**dity of such transactions, we may contact you or your bank”

in this case we elected to contact [redacted].

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

Review: On 3/**/2014 I purchased a round trip ticket from San Diego to phoenix (confirmation number [redacted]) four to five minutes later I noticed they have another flight that would work better for me so I called them back & asked them if it was possible to change my flight. I was told no problem they will just cancel my reservation & for me to go ahead & make a new reservation which I did immediately (confirmation number **). Few days later they took money from my account for both flights. I called their costumer service they were very nice & they assured me a refund that I should see it in my account in a couple of days. To make a long story short I've called them a total of three times & I was told the same thing but as of today 4/**/14 no refund! I would call them again but it takes twenty minutes to talk to any one & I don't have the time so hopefully this will get their attention. **Desired Settlement: Refund of $324

Business

Response:

April **, 2014

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he has not received his refund.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $324.00 which is

the price of the ticket he purchased. The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted]encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: ON OCT **, 2014 I PURCHASE A ONE WAY AIRFARE FROM [redacted] FOR MY BROTHER [redacted] TO TRAVEL FROM TULSA OK TO MIINNEAPOLIS, MN FOR $267.10 PLUS A FEE OF $8.00 FOR A TOTAL OF $275.10, BUT [redacted] DOUBLE CHARGE MY CREDIT CARD FOR THE SAME TICKECT. I NOTICE THE CHARGED ON BANK ACCOUNT ON THE NEXT DAY OCT **,2014, I CALLED [redacted] IMMEDIATELY ABOUT THEIR ERROR AND I ASK FOR A REFUND. THE REPRESENATIVE AT THEIR BILLING DEPT SAY IT WILL TAKE 3-7 BUSINESS BEFORE THE REFUND SHOW IN MY CREDIT CARD, BUT ITS BEEN OVER 14 BUSINESS DAY NOW AND I STILL NOT RECEIVE MY REFUND. I CALLED THEM SEVERAL TIME TO GET THIS RESOLVE BUT THEY DISGARD OR IGNOR ME , PUT ,ME ON HOLD FOR OVER 30 MIN. I SPOKE TO CYTHNIA HER EXT IS [redacted] ON THEIR ESCALATING DEPT ON 11-**-2014 AND SHE WILL WORK ON IT AND TOLD I NEED MY REFUND BY 11-*-2014, BUT NO REFUND MAKE, AND I CAN'T GET A HOLD OF HER NOW WHEN I CALL HER ON HER EXTENSION.Desired Settlement: I NEED MY REFUND RIGHT A WAY. ITS BEEN LONG ENOUGH. IT TAKE THEM ONLY FEW SECOND TO STOLE MY MONEY SO I NEED IT BACK NOW.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that we double charged his credit card and is requesting a refund for

$275.10.

The

reason his credit card was charged twice was based on the fact that on October

[redacted] submitted two (2) reservations. The first under booking number [redacted] and the

second under booking number [redacted]

On

his behalf a refund request has been submitted to American Airlines refund

department for consideration, since we are a travel agency and we are not

authorized to waive any airline policy. The

decision to refund all or part of the money [redacted] is seeking will be solely

up to the individual airline based on the information provided. Please

understand that this process may take up to 60 days and the refund if granted,

will be processed back to the original form of payment used when the

reservation was submitted.

We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given

to this matter.

Sincerely,

DO NOT USE THIS BOOKING AGENCY!!! I booked a flight with CheapOair to [redacted]. I called 2 weeks prior to my trip to change the date because my visa was not going to arrive on time. I was aware of change fees and booked the change. Just before finishing the call, it got dropped. I received a confirmation email stating my flight was changed.
I found out that the reservation was not changed(regardless of the email confirmation) and it would cost $900 to change the flight.
- Customer Service is based in [redacted]
- Customer Service Agents had very bad accent.
- Routine Hold Times of 40+ minutes

Review: On October **,2013, I made airline reservations using [redacted] to travel by air on November **, 2013. The next day I found out that I needed to be at my destination the next week instead. My Booking receipt clearly states that tickets are non-refundable, but to change the dates or route to call Customer Service for assistance. I called on October [redacted] and was told that the tickets could not be changed. I called again on October [redacted] to find out why I couldn't change them, and please help me book a different flight. I was told that I could change my tickets, for a fee. My original cost was $391 for 2 tickets. The difference to change my tickets was $316.50 so I agreed to that amount and got my new itinerary. When I looked at the email receipt, it was $316.50 PER PERSON! I could have just purchased 2 new tickets and eat the first tickets and been $300 ahead. I feel that they are negligent in advising their unfortunate customers.Desired Settlement: I feel that they need to be more specific when advising customers. I would like an adjustment of at least $100 per ticket ($200).

Business

Response:

Dear [redacted]:

This is in response the complaint received regarding the above referenced booking number. In her complaint [redacted] stated that she was miss-informed about that amount she would be charged to change her reservation.

Prior to submitting her request [redacted] stated that she had read and understood our Terms and Conditions. Listed under Exchange Fees “For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket”.

On October **, 2013, when [redacted] called our customer service department requesting that her reservation be changed she was advised in order to make the changes she would be required to pay an addition amount of $266.80 per person for a total of $533.60. When our agent sent [redacted] the email confirming the change the agent advised the wrong amount. In the email the agent advised that she would be charged $316.80 totaling $633.60.

Our records indicate the she was only charged the $533.60 the agent advised during their phone conversation. If [redacted] has any more questions please advise her to contact our Billing Department at ###-###-#### and one of our agents will be able to assist her.

We regret any confusion or frustrations encountered by [redacted] but no other compensation since she was charged the correct amount quoted and again we apologize for any misunderstanding.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: I made a reservation on September *, 2014 for two adults to Las Vegas. After making the reservation I realized the dates were incorrect. I called immediately after noticing (10 minutes after the initial reservation was made.) I talked to an agent to try and change the dates for the same price but he informed me that it would be almost double the original price for the actual dates I wanted. I explained that those dates and prices would not work for me and to just cancel my flights. He said ok and my money would be refunded 7-10 business days. After the ten business days I checked my bank account and noticed that the money had not been refunded into my account. So I called again and spoke with a women this time. I told her the situation. She checked to see why it hadn't been issued back and said that the original agent never put the cancellation into the computer. She explained that she would put as urgent and have a supervisor call me back to inform me when I could expect my refund. I never got a call. I called back three more times each time an agent said that it was now waiting for an approval from a different department because the request was never made and it was now passed the time for a full refund. I asked each time to speak to a supervisor which was denied. I asked to have one call me and no one ever contacted me. I called again October **, 2014 and the agent now said that my request was denied and that there was no notes of my issue in the computer. She said that she would have a supervisor call me. A supervisor called me back the same day but just reiterated that the request was denied because of the so called late cancellation and now she needs to see if it was actually their fault and now I would have to wait even more time to possibly receive my $400+. I'm extremely frustrated and seems as though their priorities for rectifying this problem is obsolete.Desired Settlement: I want my full refund from both tickets and an apology for their incompetence

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

states that she has not received her refund.

Please

see attached screenshot of our Refund Page below, showing the amount requested

for the refund, the date of the request and the Processor Approval Code showing

the dollar amount to be removed from our bank, [redacted].

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

regret any confusion or frustration [redacted] encountered and appreciate the

time and attention your office has given to this matter.

Sincerely,

Review: I booked two tickets from [redacted] to [redacted] for the dates of June ** to July **, for $761.40 I had made a mistake on the date the first time I called right back to correct it and was charged another $73 for a total of $834.40, a week later I looked at the itinerary and it was wrong it was from June ** to June ** not July **, when I called to fix it I was charged another $860 for a total of $1694.40 for a flight that was for $430 per, I called to find out why it was 1694 and not 860 was told that I had changed it and that is how they do it, I have talked with them and was told someone will look into it, I asked for a number here in the U.S. and have heard nothing other we are sorry for the inconvenience we will refund you $50, I have tried everything I can and am getting no where,

Please help.

Thank you

[redacted]Desired Settlement: $750 refunded

Business

Response:

July *, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting a refund for $750.00 he was charged to change his reservation.

Prior

to submitting his reservation he stated that he had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If

you wish to exchange the tickets for new dates or routing any and all changes

made to the itinerary are restricted and subject to airline

penalties and any fare difference.

On May

**, 2015, [redacted] called to change his reservation. Our records indicate that

he requested that his return date be changed to June [redacted]. Prior to making any changes to his

reservation an email authorization was sent (see attachment). Once authorization was received (see

attachment) the new flights were confirmed and his original ticket was exchange

and his credit card was charged.

It was not until June [redacted] twelve days after approving

the changes that [redacted] contacted our customer service department advising

that the return flight should have been for July not June.

We regret any confusion encountered by [redacted] but no refund

will be offered based on the above information.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Why am I being charged $1694.40 for a flight that was listed at $830 per passenger, It was not my fault Cheapoair made the mistake not me, cheapoair stated that they were sorry for the mistake and gave me a refund of $50 so the flight still cost me $1644.40, I want a refund from one of the flights I was charged $834 for one flight and another $860, it was only one flight not 2, I'm looking for a refund in the amount of $834 minus the $50 all ready refunded so all in all looking for a refund in the amount of $784. Booking number is [redacted]Thank you[redacted]

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015

Revdex.com[redacted]

RE:

[redacted] /Rebuttal Case [redacted] Booking Number [redacted]

Dear [redacted]:

This is in response to

the rebuttal we received regarding the above referenced booking number. In the rebuttal [redacted] is requesting verification

that his refunds were processed.

Please see the

screenshot of our Refund Page below, showing the balance due was

processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted]

The refund was processed

back to the original credit card used when the reservation was submitted and may

take up to 14 business days to appear on his credit card statement.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I would like to thank you in all your help in this matter, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was just back from Europe trip booked flight with CheapOair which [redacted] me off! Spent 10.99 dollars on the round- trip aisle seats with XL AIRWAYS FRANCE and printed out the confirmation flight paper, the horrible thing is when I checked in with person at the airport, they changed my seats!!!!!! I showed them my confirmation paper said paid for the seat.. then they said they didn't get money with CheapOair!!!!! very such experience !!!!!Desired Settlement: I need refund for choosing seats with CheapOair and they should apologized with me as well

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for the Travel Assist she purchased.

Prior

to submitting her reservation [redacted] elected to purchase our Travel Assist

Program. Listed in the program she was

advised that “CheapOair will provide you assistance to book your seat based on

the individual airline’s terms and conditions.

We do not guarantee success for your seat assignment. We will make best efforts to contact your air

carrier or check the seat map and attempt to find your preferred seating.

Please note that your seat, meals, frequent flyer & other special requests

are a request only. The airline reserves the right to apply any revisions to

the requested seat allocation without notification. All requests should be

verified with the Airline. We do not guarantee you will be assigned the seat

you have requested. We also do not guarantee that your meal, frequent flyer

& other special requests will be sent to and confirmed by the airline. It

is therefore recommended you contact your airline directly to confirm these

requests”.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted].

The

credit may take up to 14 business days to appear on her credit card statement.

We

regret any confusion or frustrations [redacted] encountered and we appreciate the

time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a vacation booked to go to Germany in March 2014. I booked my flight in October and then unexpectedly got pregnant. I cancelled my flight due to the risk of flying such a long distance while pregnant. When I booked my flight I also purchased the insurance in case of an emergency. I submitted all necessary paper work to the insurance company associated with [redacted] to find out that my claim was rejected. I then called the company to inquire why it was rejected. The woman I spoke to said that pregnancy does not count as a reason to cancel a flight. However, in the fine print. You would get a refund if you broke your leg and was unable to fly, if you had already given birth or if you had a planned abortion. I tried to plead my case and get a refund for my flight, however was constantly put through to different people to try and reason my case. Most of the people I spoke to were very rude and did not want to help me out. I tried to plead my case as when I would have flown I would have been 5 months pregnant. Which is fact when you do the research it is still a risk to fly, as it can cause pre-term labour, miscarriage, blood clots, dehydration, etc. The last person I spoke to said that all they can do is give me a voucher for my flight, which had to be used before October **, 2014. Well I still cannot fly as my baby will only be 3 months old and I am unable to fly due to breastfeeding. I looked into things further to see if my husband could use my credit as well and us both be able to go on a vacation. I was told that I am the only one who can use my $1100 credit and that my husband would have to pay for his own flight. Either way I will still be loosing out on the money as I am unable to book an $1100 flight as I cannot leave my baby for that long. I once again spoke to numerous people who did not show any sympothy towards my case and pushed me aside. All I am asking for is a refund as I find it very hard to believe that a company would take $1100 from a woman who just gave birth and is now on maternity leave earning half of her salary; while the company steals $1100 from her. <

I once again was told to submit a doctors note (even though it was rejected the first time) and my daughter`s birth certificate to see if that helps my case. Which most likely it will not and I will be loosing a great deal of money for something that is a miracle of life. How is it fair that I can get a refund for a planned abortion and killing my baby on purpose, however I cannot get a refund for carrying my child in my womb and taking precautions by not wanting to fly because of the risks involved.

I am asking for some assistance as I have been trying to deal with this from the beginning of when I found out I was pregnant and not getting any further as the company is being non-negotiable and rude.Desired Settlement: Desired outcome would be to be refunded my money for my vacation that I was unable to take

Business

Response:

[redacted]

Dear [redacted],

This is in response to the complaint received on August

[redacted], 2014 regarding the above booking and travel insurance purchase made

on ** October 2013.

Upon the customer’s request, the booking was

cancelled and the value of the ticket held for future credit subject to airline

rebooking fees and difference in fare if any.

In her letter [redacted] states that she would like a full refund as she was unable to travel on

the dates, due to pregnancy. The

customer further states that she was denied a refund by the insurance company

upon submission of her medical documents, as there were no complications with

the pregnancy.

This is in accordance

to the “description of coverage” document of the insurance policy which was

provided to the customer at time of purchase as follows:

GENERAL EXCLUSIONS

This plan does not cover any loss caused by or resulting

From:

2. Pregnancy, childbirth, or elective abortion, other than

Complications of Pregnancy;

Complications of

Pregnancy means conditions whose

Diagnoses are

distinct from pregnancy but are adversely

Affected by

pregnancy or are caused by pregnancy. These

Conditions include

acute nephritis, nephrosis, cardiac

decompensation,

missed abortion and similar medical and

Surgical

conditions of comparable severity. Complications of

Pregnancy also

include non-elective cesarean section,

Ectopic pregnancy

which is terminated and spontaneous

Termination of

pregnancy, which occurs during a period of

Gestation in which

a viable birth is not possible.

The following email was sent to the

passenger on ** March 2014.

Thank

you for contacting [redacted].ca

We apologize for the delayed response.

We understand if your insurance claim has been rejected by the insurance

provider. However, the passenger has a credit for CAD 1122.22 to be used till

[redacted] October 2014 which you can use by contacting us over the phone or via our

chat link.

Click on "Live Help"

We are available by phone 24/7 on our toll free number ###-###-#### and

###-###-#### (if calling from outside Canada)

We appreciate your understanding in regards to this matter.

Thank you,

Upon receiving another request for refund, the

following email was sent to the customer on March **, 2014 where it was explained that we would

ask the airline for a waiver, but that [redacted] does not have any control over

the rules of the ticket.

Dear [redacted],

We've received your request for a -refund- of your tickets with booking number

[redacted] due to pregnancy.

In order to approach the airlines for a -refund-, we will require the copy of

the doctor's note on the letterhead of the hospital, on the prescription pad of

the doctor visited, hospital discharge papers or any supporting documents

stating that due to what medical conditions prevented travel. If you gave

birth, the baby’s birth certificate would be good.

Please reply to this email with scanned copy or fax all the requested

information to the number below in attention to me and mentioning the booking

number on the cover sheet.

Please note that once we receive the copy of the requested documents we will

forward your request to the airlines for

a consideration and will have to remain at the airlines discretion for a waiver

as the travel agency does not have any control over the ticket.

Looking forward to your kind co-operation and understanding.

Thanks & Regards,

Review: My flight that were booked were changed by United airlines which I was aware of. United changed the flights to satisfactory replacement flights which I was okay with but CheapOair than changed them to large layover flights contradicting the United airline replacements resulting in major disruption to a $3000 trip with young children. I called their customer service three times and waited the first two times on average of 40 minutes before connecting and than being hung up on having to start over. I than contacted them using social media ([redacted] and they said they would call me but didn't. Now I have huge layovers and no way to contact company. Very disappointing and stressful.Desired Settlement: Contact me and work to get my and United airlines suggested reschedule of flights in the next two days (ASAP) as flight leave on July [redacted].

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be re-accommodated due to United Airlines/Air New Zealand

schedule change.

We

would like to advise the Revdex.com that [redacted] was contacted

by one of our customer service agents. New flights options were offered and

accepted. His tickets were exchanged

reflecting his new flight and an email confirmation has been sent to [redacted] advising the same.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us; there was no error on our part due to an airline

schedule change.

Sincerely,

Review: I bought a flight ticket through Cheopoair website. Then I needed to reschedule my flight. I called them and they said if I pay 50 USD I would have future credits and I needed to pay 300 USD for penalty when rescheduling. I had to accept since I was not able to fly on those day. The ticket was through Air Canada from Eugene-to Istanbul in amount of 1134 USD. I called them hundred times before canceling and paying cancelation fee. Each time different customer service agent told me different story. One said that I could rebook even from different airlines. They said I could change my destination and city of origin in US. When I assured I decided to change my ticket for future credits by paying 50 USD.

When I called today May **, 2014, first agent told me that I did not have future credits! I said I had emails and everything. He insisted that I did not have future credits!

I pissed of and called again. When I called second time, second agent told me that I could not change my destination or origin. Then after keeping me waiting for half an hour, He said that I could change the destination and origin but this is only an exception for me!!! and I had to pay 1000 USD for fare difference and penalty! I said I was seeing my ticket online and it is 1300 USD. So I needed to pay 300 +170 USD = 470 USD. He said no I could not buy that ticket. I should pay different fare. They keep misleading people. Now I am stuck with 1134 USD. Because whenever I want to use my ticket I will not be able to pay the amount that I see online instead I have to pay whatever number they pick! While I should pay almost the same amount of my ticket just for difference. I could almost buy a new ticket with this difference. I think this company is cheating on people and should not operate anymore. I hope somebody files a case against them. Could you please inform me if I have any way to file a case against them as well as my complaint letter?Desired Settlement: I want my credit amount back which is 1134 USD. I do not want to deal with this company anymore.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting that he be allowed to use his credit since he was not able to

travel due to not having proper travel documents.

We

would like to advise the Revdex.com that [redacted] has been

contacted by one of our customer service agents. New flights options were offered and

accepted. Tickets were issued and email

confirmation has been sent to [redacted] advising the same.

We

regret any confusion or frustrations [redacted] encountered.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They called me and said that I could not get my money back and only I could do was to pay the penalty and difference which was 500 USD to rebook the ticket. I had to pay this penalty. But I told them that I did not want to /cannot fly through Canada since I need transit visa. Now I lost 1,600 USD. I do not want any bargain anymore. I just want my money back. I want to get rid of these frustrating process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his rebuttal [redacted]

is requesting that he be refunded the fees he was charged in order to utilize

his credit.

Prior

to submitting his reservation he was advised in our Terms and Conditions “that his ticket was 100% non-refundable, any changes are subject to the airlines fare

rules. When changes are made to the

booking you will have to pay any fare difference and applicable airline

penalties”.

When

he called our customer service department to cancel his reservation and email was

sent to him on April **, 2014, stating “You will now have a credit, in the

amount of $1132.38 USD,

with Air Canada Airlines.

This credit will be valid for one year from the original date of issue 03/**/2014 all travel

must be completed on, or before, 03/**/2015

and is only valid for travel on Air Canada Airlines. All changes are subject to

availability and airline fare rules. At the time of rebooking you agree to pay

an airline penalty of $300.00

USD per person plus fare difference if any. This credit is NON TRANSFERABLE and NON REFUNDABLE, it may

only be used by the person(s) named on the original ticket, regardless of the

name on the credit card that purchased the ticket(s).Prior to cancellation his

reservation [redacted] was advised in an email that was sent to him on allowed

to use his credit since he was not able to travel due to not having proper

travel documents”.

Again,

we regret any confusion or frustrations [redacted] encountered but no refund

will be offered based on the above information.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I addressed all the points the business made in its response already in my previous mails. I do not claim that the flight was refundable. I claimed compensation for the trouble they caused when I said that I wanted my money back.

Anyway, it seems this complaint will not be resolved in time since my flight is in 3 days. I just want my complaints to be published so that nobody would buy flight tickets from this company anymore. They may arguable sell cheap tickets but their customer service is cheap too.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked a hotel on the website and the orginal price said "total charge" of 53.93. When I entered my credit card information and ONLY after I hit submit, the price charged changed to 68.93. I was then sent a confirmation e-mail with a charge of 98.93. 45 dollars more than I was told it would cost orginally. The company STOLE/CHARGED my card with NO authorization for an additional 45. I have tried to resolve the issue with the company and they have refused to refund my money. I am beyond angry and cannot believe that a comany of this size would be involved in fraudualent activity.Desired Settlement: Additionally, I would like the company to compensate me for the difficulties that they caused by adhering to the reservation that I made and fully paying for the fee themselves.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,