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Fareportal Inc.

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Fareportal Inc. Reviews (457)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hi,I just checked my credit card statement and I still do not see the refund from [redacted]. Since they've been promising this refund since last November, can I please keep this complaint open until I see the refund credited to my credit card?Thanks![redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
 
[redacted]
       [redacted]
 
Dear [redacted]:
 
This
is in response to the rebuttal we received regarding the above referenced
booking number.  In his complaint [redacted]
states that [redacted] has issued him a credit voucher. 
 As
stated based on the rule established by [redacted] the ticket his purchased was
non-refundable and any residual value may only be refunded to a voucher
(credit).
 Again,
we regret any confusion or frustrations [redacted] encountered and no
further action is to be taken on our part and consider this complaint closed
since [redacted] has already issued [redacted] his credit to be used within the
year.
 We appreciate the time and attention your office has given to this matter.
 
Sincerely,
 
 
[redacted]
[redacted]
[redacted]

[redacted]
  
[redacted]   [redacted]
 
[redacted]
       [redacted] 
Dear Revdex.com Mediator:
 This is in response to the rebuttal
letter we received in regard to the above referenced booking number.  In her rebuttal [redacted] states that [redacted]
cancelled the reservation she made with JetBlue and then went ahead and made
the same reservation and charged it, also that [redacted] illegally charged her
account.
 We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet
Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted]
does not have access to view or make any modification to a reservation that is
made with another travel agency or with the airline directly.
 On December **, 2014, [redacted], or someone
in her behalf, visited our website and booked three round trip tickets from New
York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December [redacted]. The tickets were issued and due to an internal
technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets
again and charged the card properly, therefore she was only charged the total agreed
amount of $1,964.10, which includes our service fee of $69.00. As stated in our
terms and conditions, it can be up to $28.00 per passenger:
  [redacted]
 To the customer’s statement that we
charged her card illegally, please find attached screenshot of when the customer
visited our website, searched, selected, provided the travelers information and
paid for the flights. [redacted] does not have or know any of this information unless
the customer provides it. We have also attached a copy of the itinerary email and
booking receipt sent to the customer on December **, 2014 which was opened and viewed
on this same date as per our records.
 We understand there may have been some confusion;
we hope we have answered any questions with this matter.
 We appreciate the time and attention
your office has given to this matter.
 
 Sincerely,
  
[redacted]

[redacted]
 
 
 
[redacted]   [redacted]
 
[redacted] 
        [redacted] 
Dear [redacted]:
 
This
is in response to the rebuttal we received regarding the above referenced
booking number.  In his complaint [redacted] states that he has not received his refund.
 We would like to advise the Revdex.com that a check
was issued ([redacted]) and sent [redacted] under tracking number [redacted].
 Based on the information by [redacted] under the above
tracking number the package was delivered and signed for by [redacted] on
January **, 2015.
 We appreciate
the time and attention your office has given this matter.
 
Sincerely,
 
[redacted]

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
 
[redacted]
        [redacted]
 
Dear [redacted]:
 This...

is
in response to the complaint we received regarding the above referenced booking
number.  In her complaint [redacted]
states that she has not received her refund based on charges posted to her
credit card.
 Please
see the attached screenshot of our Refund Page below, showing the amount
requested for the refund, the date of the request and the Processor Approval
Code showing the dollar amount to be removed from our bank, Chase Manhattan:.
 The
credit may take up to 14 business days to appear on her credit card
statement.  If this refund does not
appear in the time advised she may want to check with her bank as to the delay.
 We
appreciate the time and attention your office has given to this matter.
 
Sincerely,
 
 
[redacted]
[redacted]
[redacted]

[redacted]
 
 
 
[redacted]   [redacted]
 
[redacted]
       [redacted] 
Dear
[redacted]:...


 This
is in response to the complaint we received regarding the above referenced
booking number.  In his complaint [redacted] states that he has not received his refund in the amount of $366.82.
 Please
see the screenshot attached of our Refund Page, showing the amount requested
for the refund, the date of the request and the Processor Approval Code showing
the dollar amount to be removed from our bank, Chase Manhattan.
 The
credit may take up to 14 business days to appear on his credit card
statement. 
 We
regret any confusion encountered by [redacted]i and we appreciate the time
and attention your office has given this matter.   
 We
appreciate the time and attention your office has given this matter
 
 Sincerely,
  
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
 
[redacted]
       [redacted]
 
Dear Sirs:
 
This
is in response to the rebuttal we received regarding the above referenced booking
number.  In her complaint [redacted] states
that she has not been contacted by one of our customer service supervisors.
 Our
records indicate that [redacted] has been contacted by [redacted] and
requested to please contact her at ###-###-#### Ext.
[redacted] regarding her concerns.
 We appreciate
the time and attention your office has given to this matter.
 
Sincerely,
 
 
[redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
  
[redacted]
       [redacted]
 
Dear [redacted]:
 
This
is in...

response to the complaint we received regarding the above referenced
booking number.  In her complaint [redacted]
is requesting a refund for a ticket she purchased via our online website and
for changes she made to her reservation totaling $823.00
 On August **, 2014, we were advised by [redacted]’ credit card company that she has filed
a dispute. 
 No refund will be offered until her
credit card company completes their investigation.  We cannot refund at this point, because if
her credit card company rules in her favor and we refund the amount, we will
then have to obtain [redacted] ‘permission to charge her card again to cover the
amount of the double refund.  Please
understand that we are not investigating her claim, the process is being
handled by her credit card company and that are the ones who will determine the
outcome.
 We
appreciate the time and attention your office has given to this matter.
 
Sincerely,
 
 [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

December **, 2014
 
Revdex.com
[redacted]
[redacted]
[redacted]   [redacted]
 
RE: [redacted]/Case [redacted]
       Booking number [redacted]
 
Dear [redacted]:
 
This is in response...

to the complaint we received regarding the above referenced booking number.  In her complaint [redacted] states she was not happy with the service she received and is requesting a refund for the ticket purchased via our online website.
 
 We apologize for any rude or unprofessional behavior that may have been displayed by our agents that she described in her complaint.  We take our customer service seriously and do not tolerate any such behavior by our staff.  Hier concerns have been submitted to senior management and appropriate action will be taken.
 
We would like to advise the Revdex.com that [redacted] has been in contact with one of our customer service supervisors. It was at this time that she advised that an insurance claim has been submitted to [redacted]. 
 
We regret any confusion or frustrations [redacted] encountered but at this time we cannot consider a refund until [redacted] has completes their research. 
 
We appreciate the time and attention your office has given this matter
 
Sincerely,
 
[redacted] [redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]   [redacted]
 
[redacted]
       [redacted]
 
Dear [redacted]:
 
This is
in response...

to the complaint we received regarding the above referenced booking
number.  In her complaint [redacted] is
request that she be refund the airlines change fee she was charged since the
passenger was denied boarding for not checking in for her flight in the proper
time allotted by the airline.
 Please
understand [redacted] does not set any airline’s airport regulations. 
 [redacted] was advised in our Terms and Conditions:
International
Flights:
Re-confirm
flight schedules, departure times, seats, and any special requests 72 hours prior
to departure in all directions.
Recommended
check-in time is at least 3
hours prior to departure time.
Special
note: The airline reserves the right
to deny boarding to passengers that do not check-in or arrive at the departure
gate in adequate time. Please check with the airline for times. Also, certain
cities vary for check-in times as well. Should the airline deny boarding, in
such a case, no compensation will be awarded either by the airline or
[redacted].“Please note that your seats, meals, frequent flyer and other special
requests are on request only and that the airline reserves the right to apply
any revisions to the requested seat allocation without notification. All
requests should be verified with the airline. We do not guarantee you will be
assigned the seat you have requested. We also do not guarantee that your meal,
frequent flyer and other special requests will be confirmed by the airline. It
is therefore recommended you contact your airline directly to confirm these
requests. Click here to view the list of airlines and phone numbers” 
 We
regret any confusion or frustrations [redacted] encountered but no refund
will be offered since the money she is requesting was paid directly to Royal
Jordanian in order for them to change her reservation.
 We appreciate
the time and attention your office has given to this matter.
 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you,[redacted]Customer Advocate Team

[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
 
[redacted]
       [redacted]
 
Dear [redacted]:
This
is in...

response to the complaint we received regarding the above referenced
booking number.  In her complaint [redacted]
is requesting a refund for the above reservation since when she checked in for
her flight she was advised no reservation was found and she was required to
purchase new tickets directly from the airline.
 We
would like to advise the Revdex.com that a refund request has been
submitted to our Accounts Payable Department in the amount of $ 725.51.
 The
refund will either be processed back to the original credit card used or in the
form of a check.  If by check it will be
sent to:
 
[redacted]
[redacted]
[redacted]
[redacted]
 We
regret any confusion or frustrations [redacted] encountered and appreciate the
time and attention your office has given to this matter and to please
understand to complete this process may take up to 30 days from the date of
this letter.
 
Sincerely,
 
 [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not true at all. I simply booked that flight because of the layover at Ohare at which I had to drop something off for a family member but the travel agent started arguing with me that I am not capable of dropping something off for someone right outside of the gate because I have an hour layover. They clearly did not fulfill my request there. Another thing is that the travel agent should have told me that this does not confirm my booking when accepting my credit card information and telling me that everything is set and ready to go and everything is confirmed. This is just a way for them to hold on to people credit card information and their full information for the passengers details.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sir or Madam.
I do understand their response, but my basis of refund request is that the original Sales person LIED to me. Sales person assured me that if I purchased the insurance I would be protected...
This is recorded. Please have someone listen to the recording. I would never purchase the ticket if she told me the TRUTH... [redacted] representative LIED to me... That is not good business.
Then, during my inquiries [redacted] LIED to me as well. [redacted] said, first, she can give me $598 refund. Then, she said but if you give me time I can listen to recording. I said okay.
Later I found from [redacted] and [redacted] that [redacted] never listen to the tape, and her offer of $598 refund disappeared...
I still demand full refund because of their LIES...
Revdex.com: please convey my message that I was mislead into this...
Respectfully.
Ben Tosuner
###-###-####
Fares are not guaranteed until ticketed.
Most fares and taxes are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.
All government taxes and [redacted]’s service fees are included in the total amount charged.
Free cancellations are permitted, if requested within four (4) hours from the time of purchase.
Tickets may be cancelled within 24 hours from the time of purchase for a small fee.
Date and routing changes will be subject to the airlines penalties, fare difference and our service fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
That is correct; [redacted] was willing in good faith to offer me a travel credit, NOT a refund because [redacted] was being unethical and unwilling to do right by its client.  I feel it’s disingenuous that [redacted] is STILL citing the "[redacted] nonrefundable policy” claim even though [redacted] deliberately informed [redacted] of its willingness to fully refund my airline tickets.  If [redacted] was supposedly sticking its so-called nonrefundable policy why have I been offered travel credit? [redacted] has continued to stall the process and has not been helpful whatsoever in helping to bring this matter to a satisfactory conclusion.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] is a travel agency, it has the ultimate responsibility to make sure our flight was properly booked and passengers are manifested. [redacted] also has the responsibility to refund us the fare we paid to Air Berlin and not blame other airlines. Now they are passing the blame and based on the latest response from [redacted] it seems that they are doing me a favor. On our way back from Vienna airport the agent has mentioned that they have several problems with [redacted] booked flights. We also bought travel insurance from [redacted], our claim was rejected. The reason was because passengers were not manifested, and goes back to [redacted] fault.   Beware: Out of states clients cannot take company like [redacted] to court if this company does not have a physical place of business where the client resides. One recourse is to take this company to superior court where you need a lawyer to represent you, this is the advice from our lawyer.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
  
[redacted]
[redacted]
[redacted]
[redacted]   [redacted]
 
[redacted]
       [redacted]
 
Dear [redacted]:
 This
is in response to...

the complaint we received regarding the above referenced
booking number.  In her complaint [redacted] is requesting a refund for non-refundable tickets she purchased via our online
website and cancelled due to a medical issue which would not allow her husband
to fly.
 We
would like to advise the Revdex.com that [redacted] has been
informed that we have submitted all necessary information to the [redacted] ([redacted]) who handles airline ticket distribution who in turn sent it to the Lufthansa Airline
in order to obtain the refund she requested in the amount of $4,401.12 (see
enclosed).  The request was submitted on October **, 2014, and the airline has up to 60 days to comply and the refund will be
processed back to the original form of payment used when the reservation was
submitted. 
 Also
on October **, 2014, a refund was processed ($90.00) for our service fees that [redacted] was charged when she submitted her reservation.  The refund may take up to 14 business days to appear on her credit card statement.
 We
regret any confusion or frustrations [redacted] encountered and appreciate
the time and attention your office has given this matter. 
  
Sincerely,
   
[redacted]
[redacted]
[redacted]

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Description: TRAVEL AGENCIES & BUREAUS, AIRLINES-TICKET AGENCIES

Address: 213 West 35th Street Suite 1301, New York, New York, United States, 10001

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