Farr, Miller & Washington LLC

I am rejecting this response because :The company had called us several times to confirm this order the installer called and my wife talked to him and confirmed the order before he loaded the truck when the installer arrived he DIDNOT have the materials that we ordered but he did have the frame work which we did not order this was on December and he called the company and told Cindy or Cynthia that he was leaving the metal here and then told me that he couldn't leave the metal then the company called and said they would be here on January 5,to insatall the metal then Chris called and said they would be out on Friday said we would be the first customer when they arrived about pm they only had sheets of metal to cover the sides the installers told me that they were suppose to hav e sheets of metal yes I was upset and we have had some personal issues on some of the dates they have called to schedule but when you order from a business like A Plus Carports you should expect top notch service which we have ordered from them beforeMy wife called about themix up on January and they said they were going to send us our refund and it states in the contract that the deposit is non refundedable All we want from them is to come out and put up the sheet metal we ordered and the 6xrollup door and the extra poles that we ordered when we changed the order we did call them on Sept 30,and told them that we were ready for them to come out and yes when they did call in October we did have a vacation planned and the other dates I had Drsappointment that week so if Aplus Carports does recant on this agreement we will take them to court but if they will to the job we will not persue this any futherAll they need to do is put up the sheets of metal and bring us the 6xdoor and the extra 2-9' and the2-10' poles and the base rail we will be glad to send a copy of the contract to the Revdex.com to confirm what we are talking about Thank You Regards, [redacted] ***

The customer did order a carport on 10/31/Our company called to schedule the carport being installed on 12/10/16, early in the day, but the customer informed us that Monday installations were not convenient on the customer's endWe rescheduled the trip of customers for a later date, around upcoming snow, and holidays, to accommodate this customer, which caused us to reschedule the other customers quite a few timesOf course most but not all of those customers understood why we could not drive on those long winding West Virginia mountain roads in snow and ice The customer seems irate that the crew arrived late in the day to her but our crews work very hard from daylight to dark six days a week, installing several carports or buildings each day in order to offer quicker delivery times than our competitorsThey typically work 7am-9pmSome customers get installed early in the day, while some get installed in the afternoonMost of our customers see how fast and efficiently our crews work and call us appreciating their professionalism, without a care in the world about their accent or what country they come from The customer called to let us know that she had received less material than what was on her contract , and that the two panels on the side were the wrong colorThe contract was written up as panels of 31' metal, with the price of the sides going all the way downUnfortunately when our crews load their trucks they look at what is written on the contracts and not at the numbers since their installations have nothing to do with pricingThey took the two panels written on the contractThe contract was written up by the customer and a third party, and signed by both parties before being faxed in to usWe agreed with the customer when we realized this to provide the missing material and change the panels at a later date There should be no issues with the level of the carport if the foundation provided by the customer was leveled as stated on contractPhotos of the issues of the frame are requested at this point showing any issues and showing how level the foundation provided by the customer per contract isOur contracts do state that we do not provide foundations.I also request that the customer provide to you a copy of the contract signed explaining the customer's responsibility to provide a level foundation and showing the colors orderedIt sounds like the customer was expecting for us to accommodate the level of the foundation by stating that we "just slapped the carport together"Our materials are premade and the crews do screw the pieces together as they are, which is why our customers are asked on that one page contract that they sign to provide a level foundationA second crew will check that out when the other materials are delivered and if the foundation is leveled and adjustments need to be made there should be no problem in doing so The customer had changed the colors on the contract with our company over the phone after the contract was faxed in to us, which caused the confusion on colorsWe have written-over white-out over the colors on our copies .We agreed to replace the two panels installed in the wrong color, although the customer could have informed the crew of the panels being the wrong color before they were installedWe will recycle those panels when returned now, since they will have screw holes and will be of no use to us The customer states that we took months to return, but fails to mention that this occurred during the winter months in the West Virginia Mountains, snow was involved and our contracts do state that holidays and bad weather does delay schedulesWe were working around snow, and holiday season! We do everything we can to offer quick installations but our installers safety is important to us as well We did send a crew with the missing materials a second time but for whatever reason the crew arrived short on materialsIf the crew was short on materials, it could be due to damages during travel or other installations, theft, or anything else that could have happened to it while traveling with it for two daysWhen the customer called to let us know we did tell the customer that we will call the customer to reschedule and send another crew with the materials Some crews are limited on English due to them being from other countries, just as employees at other US businesses can come from foreign countries and do their jobs proficientlySome do have an accentWe just ask that they get their jobs done by working 6-days a week, around hours a day, with little to no family time or personal timeOf the hundreds of customers installed daily, we may get 3-complaints from customers a year about their "accent".The crew lacking English should not be an issue with the customerOur crews are only to ask the customer for electricity and payment since foundations are to be prepared and marked before they arrive , and any other communication should be between our office and the customer in order for conversations to be documented for future referenceIf assistance in needed in communication , our phone numbers are located on the contracts given to the customer Our company does possess professionalism and we prove it by providing hundreds of buildings to customers each and every dayWe also possess exceptional work ethics and if not this complaint may have been ignored as other complaints to other companies areOf course a customer does not see all that is done by our company in order to strive to be the best, but a little research online can easily prove that pointFortunately, misloading one out of hundreds of buildings does not make us an unprofessional company with bad work ethics, even if an upset customer does get upset and says so We apologize for the customer's inconvenienceOur office will contact the customer within 2-weeks or less with a date to return and add the materials and check the levelMeanwhile, the customer can continue to use the carport since the materials missing are not needed for supporting the structure, but to cover the sides

I am rejecting this response because: In regards to the colors - I originally ordered the carport with white sides and forest green roof and trim which would make the carport match an existing shed which is also white with a green roof and trimThe company I made the order with failed to tell me that the forest green color cost more, so when the carport company called to explain this I asked that they just use the standard hunter green instead of forest green on the roof and trim The sides of the carport were initially ordered as white and no color change was ever discussed for them, so when the crew came with nothing but green panels for everything it was totally unexpectedAND for the record, my husband DID inform the crew that the side panels were the wrong color before they put them up on the carport, and the CREW chose to install them stating "All I have is green"It was after they put up the panels that the crew said they were done, but then my husband asked about the missing side panels since the sides should have been fully enclosedThey had no answer for thatIn regards to the level - my husband had provided a level space prior to the crew's arrival, and they themselves had no problems with the levelIn fact, the crew was using a string to verify the level and they stated it was goodThe complaint about level was in regards to a frame piece (upright pole) which the crew levels themselves by setting the height of the poles into the base frame pieceI believe that one of these poles is too high and was not set properly which causes one of the frames in the middle of the carport to appear higher than the restThe problem has nothing to do with the level of the carport baseAs for "slapped together", as an example there is a piece of framing in the gable end that is supposed to be straight up and down but is quite crooked This is not a structural piece, but it looks bad and shows no pride in the job Also, one of the crew told my husband that he just wanted to go home - I assume because he was tired and it was late and they has already installed carports that dayThat may have contributed to the lack of straightness and the framing being offThe first time they called to schedule I did indeed state that Monday's were difficult for us due to other commitments; however, they never once indicated to me that my not being available on Mondays would inconvenience any other customers, so I was unaware that it was an issue for anyone elseI would have tried to be more accommodating if they had actually said something, but since they didn't the problem belongs to themI also understood about the weather being an issue and did not complain about the initial wait although they appear to have taken it that way - my complaint about the first installation was only about them working in the dark, the out of level frame piece, and off-kilter pieces that make it look sloppyThe carport is feet from the house and there are no lightsThe work crew used the lights on their truck as their main source of illumination and a couple wore headlamps on their headsIt was very dark, no moonlight and no street lights were available and their truck lights did not illuminate very much I believe this is why the crew put some things together a bit sloppy because they simply could not see well and were already tiredI do not think the crew should have been working under such conditions The company response even states "We just ask that they get their jobs done 6-days a week, around hours a day, with little or no family or personal time." No wonder one of the crew had brought his very young daughter along with them if you don't let them have any time off to relax or be with family! My complaint about the months wait was actually in regards to the repair orderI reported the error on the sides of my carport on 12/23/at around 9:AM EST to MonicaMonica was pleasant and indicated to me that a repair order would be created and I should hear back from them regarding a date to fix the issueI was quite pleased with her response at that time as she appeared willing to correct the product color and missing panels without any fussI waited for months and did not hear from the company even so much as to say that the weather was still keeping them from coming outThere were several weeks of very good weather in that time frame, so I called them on 02/22/to see if I could get an updateThe gentleman I spoke with stated that he could not find the repair order and that he would write it up for me and someone would get back in touchThat gave me the impression that the repair order that Monica wrote up failed to get into the system somehowIt was only 2-weeks after that call that the crew came to fix the side panels, and that also indicated to me that they might have come out sooner if the repair order had been in the system from the first callWhen the crew arrived once again without the requisite number of panels to complete the job it was rather disappointing They also arrived at PM in the pitch dark and that is the time they supposedly stop working And as for missing materials being due to "damages during travel" that is not possible - they simply did not have any other white panels on their truck and theft would have been noticed by the crew even if it was not preventableThe only way they should have been short was if the panels were never loaded or our panels were used on someone else's carport which would have meant they were short one way or the otherAgain, as per my original complaint, I have no problems with the crew being from foreign countries or speaking other languagesMy biggest complaint is that trying to communicate directions to them over a phone when they do not speak good English is nearly impossibleThe crew did not have a GPS, and trying to discuss roads or landmarks with someone who does not know the area is hard when you can barely understand one anotherIf even one of them had spoken good English instead of heavily-accented broken English then it would have been a whole lot easierTrying to talk with someone at the carport company after hours to relay directions is an even worse concept in my mind - if there is even anyone there after working hours which is when the two crews have been getting directions Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: This customer ordered this small carport and signed a contract stating that the foundation would be levelThis is correctI agreed to mark where the carport was to be installedThis is correctIt was marked, and representative Israel came to the home and checked the area , but the installers did NOT install unit where it was marked to be put, which is a lot of the problem, the installers moved out the corner ftfrom where it was marked on one sideThis is where the issue liesDue to not installing it where we had leveled the ground it now sticks out ftinto area that was not as level, but even so per the contract states “If the ground is not level”, you must have leveling blocks available to useAs you can see by the section of the contract below and we did have blocks on siteI did call stating I wanted the water to run off the sides instead of the endsThey did explain that water runs down the ribs of the metal and if I wanted water to run off the sides, I should have ordered a roof with vertical metal, which costs around $moreWhich I was not informed of at the time of order, I did see some like this and didn’t like the style of themI then called back again and advised I wanted the water to run off the back instead of the front, which can be done, I was advised if the foundation is level, so back to the same problem I therefore want the unit moved back to where it was marked to be put in order for it to be levelThis should correct the issue of having the foundation graded to where the sleeves can be raised more in the front than in the back of the carportSince With the foundation being as it is, the adjusting can not be done, since the sleeves can not be raised and the top still be levelThe foundation must be leveled firstAs stated if the installers would have put the carport where we had it marked to be put the ground would have been within the 4” requirementI understand they do not level foundations or prepare foundations or do gradingMy issues lies with the fact the unit was not put where it should have been, ftcan make quite a difference in the grade of landA Plus has explained repeatedly to me foundation needs to be level, and I have tried to advise them it is because of them this is an issue I do still insist on blaming this company because per the contract IF the ground is not level, I needed to have blocks which I had Regards, Gail ***

I have never done business with a worst company in my lifeWe bought the carport from a local dealer with no problems...a plus carports reacheduled times after my husband took off work for deliveryThe rest of the payment was due on deliveryThey delivered it while no one was home..didnt leave an invoice, send an invoce, certified letter or even a phone call about the total amt duemonths later hy husband receives a call that payment is due by end of the day today or the carport will be repossesedI have no problem paying for what we bought but I have called times left messages and no responseDo not get anything from these people

I am rejecting this response because: First they may NOT have Franchises but that is what the consumers are told by so called RepsI would be happy to let the attorneys bounce this around if A plus WishesI have a new contract from A plus that all the dimensions are corrected and problem found and solved and is expected or was told and faxed new and corrected carport dimensions with due date of Friday by o'clock June 3, so this shows that Someone doesn't know their job or what they are talking aboutBut I look forward to the carport or if the company wants I will be very very pleased to bring suit and let a judge or jury decide what practices and party is rightThe ones and we will let A Plus to decide if they are franchises or reps or just clowns that work the circus made the statements that excess product materials are bought such as if you want a foot carport you must buy a foot carport and they cut it down because they sell it in foot section incrementsNow that's what we were told FACT is fact and if A plus wants to go to court hell let's GO but don't threaten meThe design of the carport is misleading even to several construction workers and builders even to their own people that I have talked to Even the Business (?) we bought it from accepted full responsibility for the problem but he couldn't get it fixed without more money and NOPE NOT ONE PENNY I would rather pay an attorney than pay more than the contract says for the carport I ordered..SO if A Plus wants to do the right thing Since it has been worked out as of to date then so be it BUT if they want to fight a lawsuit then pop the clutch and I can bring oneA plus needs to have better training and design drawings and as their response shows management needs training as wellJust so we are clear we did not buy another carport or contract one from anyone Other than the original contract that is a misunderstandingWe did go to another (whatever A plus calls them) and got cost comparison and design of same carport and they wrote it out the very same way and explained it and drew it out EXACTLY the way it was explained the first TIME,,, SO NOW TWO so called companies selling A Plus carports have given same explanation of carport dimensions as the drawing A Plus just faxed me with delivery date of June Which according to A Plus is wrong SO the problem is NOT with us but its own self WE just want what we were told then contracted and put good faith money down BUT I am tired of trying and talking for two weeks so either they do right or I will do as they want and file suit just as one company rep told us that They don't care and to do what we want so I am and I will as this complaint shows as well as the consumer protection complaint I filed and next is to let my attorney file papersAll I want is what I ordered and paid GOOD FAITH money for and I will not accept anything less Now do what is right and A Plus will NEVER see my name again for I will NEVER BUY SO MUCH AS A DOG HOUSE FROM THEMBUT I WILL LET A PLUS DECIDE WHAT IS RIGHTThank You ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Sent: Friday, September 18, 9:PM To: Johana Diaz Subject: Complaint Re: Complaint ID: [redacted] I would like to withdraw the complaint The company has promised to fix the problem Thanks Regards, [redacted] ***

Mr [redacted] ordered this carport on 6/4/Today is 6/28/It has been days since he orderedOur contracts do state that we go to each area once every 2-weeks.Our contracts are simple one page contracts and are signed by our customers during the ordering process On 6/our office called the customer and confirmed that we had recieved the order, as we do with all of our customersThe customer was having his pad poured on that day, making the start of scheduling on 6/9, and meaning that it took us only days to have a crew out there to install once the customer was ready, while our competitors generally take 6-weeks! On 6/17, when the crew was on site installing the building, they called our office to inform us that sheets were short, and would need to be taken to the customer to installEverything else was complete at that time according to the crewThe sheets have a value of $Our office did NOT schedule the customer for the installation of the panels on the 22nd of June , so I am not sure where that miscommunication came fromAt A Plus we document all of our conversations with our customers for future referenceWe did schedule for the 25th of June, which was days later.When we scheduled the panels to be installed, the customer mentioned the wadoor as well, which is around a $valueThis was not mentioned previouslyWe agreed to replace it as well, in addition to install the panels.Our office did have to reschedule having the additional work done for the 28th,which is today, but did call the customer to let him know, since communication is vital at A PlusWhen the crew arrived, more material was needed in order to complete the building, which was never mentioned by the customer nor by the contractor before We do have a work order for the additional parts needed and will be calling the customer to reschedule again promptlyThe building has not been paid to us , so obviously we will be returning with the additional parts in order to satisfy all parties and collect payment, just as we reassured the customer earlier today

Our company has made several attempts to deliver this customer's materials but the customer has been extremely difficult as far as scheduling goesWhen we received the order a confirmation call was made and we got NO ANSWERWe called on 8/to schedule 9/and got NO ANSWEROn 9/the customer called to tell us to put the ORDER ON HOLD till further notice due to his floor not being readyOn 10/the customer CHANGED HIS ORDER and told us he would be on VACATION until the 18thOn the 13th the customer called to tell us to NOT SCHEDULE HIM on the 19th or 27th On 11/11, although the delays in scheduling were due to customer unavailability , and weather which can delay schedules as mentioned on contract, the customer was called and given a $discount plus free bracing for the carport due to delays in schedulingWe had the customer scheduled for 12/but the weather was bad and the crew got behind and when we informed the customer of the SLIGHT reschedule in order to send someone with the materials he YELLED THAT HE WOULD SEE US IN COURT and hung up on us, not allowing us to confirm the reschedule timeAll other customers in his area were installed by that crewWe tried again on 12/specifically for this customer since we generally go to each area 2-weeks but wanted to pacify the anger from us having to reschedule, but the contractor lacked some materialWe called to let the customer know we would be having someone to deliver the material promptly and he started yelling threats of lawsuit againThe customer asked us for a free end to compensate us having to reschedule , which is a $value., Although we know the customer would like freebies from our company, we have reached our limitToday we sent another crew to deliver the materials ordered by the customer, and the customer ran the crew off since the crew did not have his free endWe do not give free ends awaythe end is worth more than the customer's order! The customer's deposit , which was not received by our company in any form or fashion, but held by a third party to ensure contract fulfillment, will be mailed to him by our company in order to avoid further conflict with the customerWe have offered free items, we have offered a discount, we have tolerated yelling and threats, and have attempted to deliver quite a few times but the customer is being uncooperative and will not allow us to deliver

I ordered one of there 18xcarports over the phone and the guy travis s [redacted] said it would be here in two to four weeks so then they took out of my back with nothing being said about a non refundable deposit so in about two weeks I get the paperwork on it so I wait four weeks goes by I call them they tell me they are backed up but they would be out the following week so I waited still no carport so I called them and told them to just cancel my order and put my back in my back then he says on no that was a non refundable deposit how was I to know this when the guy on the phone never told me this ?

I am rejecting this response because: Again, never received one phone call from them and they NEVER showed up to fix building, waited here for them both daysEven though they are saying they will call me they still haven't called me as of yetHorrible company to deal with Regards, [redacted]

Our company is NOT a fraud and this customer should NOT slanderously state that we are, simply due to rescheduling caused by rain which is mentioned as being a possibility in the one-page simple contract signed by the customerWe have had a record-breaking extreme amount of rain this year, which does have an effect on scheduling outdoor constructionOur contracts do state that weather will delay schedules and that we go to each area once every 3-weeksWe do send confirmation letters to our customers to explain the processes, which none of our competitors do to my knowledge and is what the customer got in the mailOur contracts also state that when we have scheduling dates available we will call the customer to schedule, which is why we could not schedule the customer when we were called at that moment.We always call customers as soon as we have dates, so if a customer calls in before we have a date to give, we always tell our customers that we will call them as soon as a date is available, as stated on our contractsOur dispatching department, which is something none of our competitors have to the best of my knowledge, gave the customer a hour notice that we could not make it on the first schedule date due to crews running behind in the rainThe installation crew actually had an accident due to the rain which caused us to have to repurchase and reload the customer's materials a second timeShe is already rescheduled for her carport to be installed, and has been made aware of that by our office

This customer was installed on 11/10/and signed a satisfaction form when the building was complete We have the form on fileWhen Lisa spoke to the customer on 11/10/the customer said the building was finished and that he was happy.This is documented in our Quickbooks system, since we always
document our phone calls with customersWe follow up with phone calls after installation to make sure customers are happy since our contracts state that the customer has hours to inform us of any complaintsThe reason why our contracts state this is so we can know if anything is wrong before the installers leave the customers area before going to the next area, and to assure we have confirmation of satisfaction before anything else is done to or with the carportThe customer called on 12/28/16, well over a month later , exceeding the hours as agreed on contract, to let us know the carport needed a piece of trim, and leaking at the seams.Although the customer had exceeded his hour time period to let us know if anything was wrong, and although we have no way of knowing if the carport had been moved or modified after such a period of time, we made a repair order We have tried to send two independent contractors to check the building but neither have had a chance to do so, but we will be calling the customer as soon as we can have one to go out and check the carport and see what can be done with it, and that should be within 2-weeks

This customer ordered this small carport and signed a contract stating that the foundation would be level, and also agreed to mark where the carport was to be installedWhen the crew went out to install the carport, the ground was not level, but yet they were instructed to install it thereOur
contract stated very clearly that we do not prepare foundations or do any grading, but the crew installed a block to work with the foundation, and also adjusted the sleeves, without charging the $labor fee mentioned After the carport was installed, the customer called and said she wanted the water to run off the sides instead of the endsshe was explained that water runs down the ribs of the metal and if she wanted water to run off the sides, she would have to order a roof with vertical metal, which costs around $moreThen she called back again and said she wanted the water to run off the back instead of the front, which can be done, if the foundation is graded to where the sleeves can be raised more in the front than in the back of the carportWith the foundation being as it is, the adjusting can not be done, since the sleeves can not be raised and the top still be levelThe foundation must be leveled firstOur company does not level foundations and our contracts state that we do prepare foundations or do gradingI have explained this repeatedly to this customer and to others over the phone and over email, and the customer still insists on blaming our company instead of having her foundation leveled as she agreed to do on that one page contract she signed on the day that she ordered this carport

This company has zero integrity These people have fabricated so many stories to try and justify theor poor performance they should be best sellers on fiction novelsI've never seen a company that lacks more integrity than these people Each time I called I got blew off and pushed to another person( Amber, Tracey, Luis, Nic,) my carport is not square, metal it cut poorly the installers are always in a rush and don't care , Nic don't know a brace from a leg, please do not buy from this ripoff bunchthe web site says carports come with four coner braces I did not get them, so then nic said that since I have the enclosed end mine did come with them so I am trying to buy additional braces with not luck, they wont to charge me to come out and install them , I ask them to ship them to me but after two weeks an four different people they say they cant shipwhat a joke

NOT GOOD NO CUSTOMER SERVICE UN-WILLING TO CORRECT THEIR ERRORS!

From: Chelsa A*** *** Sent: Tuesday, November 17, 10:AM To: Johana Diaz Subject: Complaint Response complaint #*** *** *** ***
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*** *** A Plus Carports did not receive the order for this customer until 10/15/15, and according to the customer's complaint, she is well aware of thisWhen the customer placed the order she did make a 10% non-refundable deposit to the sales location, which has not and will not be received by this companyWe do not have any of the customer's money to refundWe do not get any money from any customer until after installationAt that time our installation time frame was around 4-weeks due to a hurricane that had brought rain the previous two weeks Our contracts do say that scheduling can be delayed due to weatherThat time frame was extended due to an additional days of rain within the following weeksAs much more interesting it would make this situation seem, the conversation claimed by the customer with our office did not occur and we NEVER have and NEVER will tell a customer that our contracts allow us to take as long as we would likeWe install all customers as soon as possibleThe order was received by us a little over a month ago with days of rain when we were already running behind due to rain brought by a hurricaneThe contract mentions weather delaying schedulesWe are still within our contract with this customerWe do not have the customer's deposit to refund and the deposit is for the customer not to cancel an order "just because" after our company purchases a customer's materialsWe will be calling the customer to schedule the installation of the customer's carports soon per contract, and hope that the customer stands behind her part of the contract as we are agreeing to standing behind ours -- Chelsa A*** APlus Carports PO box Boonville NC (336)469-

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
From: [redacted] Sent: Friday, September 18, 2015 9:07 PMTo: Johana Diaz...

<[email protected]>Subject: Complaint 
Re: Complaint ID:  [redacted]
 
I would like to withdraw the complaint.  The company has promised to fix the problem.  Thanks
Regards,
[redacted]

We have a work order to repair this garage. We offered to repair this on 12/3 and was told that the customer would not be available on that day. We requested photos of the damages on 1/4 and no pictures were submitted. On 1/4 she refused to let us repair the building again, stating that she wanted a...

refund and not repairs done. We do have a work order though and will continue to attempt to repair the building until the customer cooperates.