Farr, Miller & Washington LLC

I am rejecting this response because: First they may NOT have Franchises but that is what the consumers are told by so called Reps.. I would be happy to let the attorneys bounce this around if A plus Wishes.. I have a new contract from A plus that all the dimensions are corrected and problem found and solved and is expected or was told and faxed new and corrected carport dimensions with due date of Friday by 12 o'clock  June 3, 2016 so this shows that Someone doesn't know their job or what they are talking about.. But I look forward to the carport or if the company wants I will be very very pleased to bring suit and let a judge or jury decide what practices and party is right.. The ones and we will let A Plus to decide if they are franchises or reps or just clowns that work the circus made the statements that excess product materials are bought  such as if you want a 22 foot carport you must buy a 26 foot carport and they cut it down because they sell it in 5 foot section increments.. Now that's what we were told FACT is fact and if A plus wants to go to court hell let's GO but don't threaten me... The design of the carport is misleading even to several construction workers and builders even to their own people that I have talked to Even the Business (?) we bought it from accepted full responsibility for the problem but he couldn't get it fixed without more money and NOPE NOT ONE PENNY I would rather pay an attorney than pay more than the contract says for the carport I ordered..SO if A Plus wants to do the right thing Since it has been worked out as of to date then so be it BUT if they want to fight a lawsuit then pop the clutch and I can bring one... A plus needs to have better training and design drawings and as their response shows management needs training as well.. Just so we are clear we did not buy another carport or contract one from anyone Other than the original contract that is a misunderstanding.. We did go to another (whatever A plus calls them) and got cost comparison and design of same carport and they wrote it out the very same way and explained it and drew it out EXACTLY the way it was explained the first TIME,,, SO NOW TWO so called companies selling A Plus carports have given same explanation of carport dimensions as the drawing A Plus just faxed me with delivery date of June 3 2016.. Which according to A Plus is wrong SO the problem is NOT with us but its own self WE just want what we were told then contracted and put good faith money down  BUT I am tired of trying and talking for two weeks so either they do right or I will do as they want and file suit just as one company rep told us that They don't care and to do what we want so I am and I will as this complaint shows as well as the consumer protection complaint I filed and next is to let my attorney file papers.. All I want is what I ordered and paid GOOD FAITH money for and I will not accept anything less.........  Now do what is right and A Plus will NEVER see my name again for I will NEVER BUY SO MUCH AS A DOG  HOUSE FROM THEM.. BUT I WILL LET A PLUS DECIDE WHAT IS RIGHT.... Thank You [redacted]

I am rejecting this response because :The company had called us several times to confirm this order the installer called and  my wife talked to him and confirmed the order before he loaded the truck  when the installer arrived he DIDNOT have the materials that we ordered but he did have the frame work which  we did not order this was on  December 21 and he  called the company and told Cindy or Cynthia that he was leaving the metal here and then told me that he couldn't  leave the metal then the company called and said they would be here on January 5,2016 to insatall the metal then Chris called and said they would be out on Friday 8 2016 said we would be the first customer when they arrived  about 1 pm they only had 5 sheets of metal to cover the sides the installers told me that they were suppose to hav e 14 sheets of metal yes I was upset and we have had some personal issues on some of the dates they have called to schedule  but when you order  from a business like A Plus Carports  you should expect top notch service which we have ordered from them before. My wife called about themix up on January 8 and they said they were going to send us our refund and it  states in the contract that the deposit is non refundedable All we want from them is to come out and put up the sheet metal we ordered and the 6x6 rollup door and the extra poles that we ordered when we changed the order we did call them on Sept 30,2015 and told them that we were ready for them to come out and yes when they did call in October we did have a vacation planned and the other dates I had 2 Drs. appointment that week so if Aplus Carports does recant on this agreement we will take them to court but if they will to the job we will not persue this any futher. All they need to do is put up the 14 sheets of metal and bring us the 6x6 door and the extra 2-9' and the2-10' poles and the base rail we will be glad to send a copy of the contract to the Revdex.com to confirm what we are talking about Thank You
Regards,
[redacted]

Our company's schedules are affected by the rain, just as ALL businesses who work outdoors are affected by  weather. Having to reschedule does not make us liars or a dishonest company. Anyone can check the weather forecast and see what the weather has been like, and most of us can understand why bad weather can delay travel and construction. Our crews worked in the rain all day yesterday, and although it slowed them down, this customer received her carport and bragged about how they worked to our office.

I am rejecting this response because:
In regards to the colors - I originally ordered the carport with white sides and forest green roof and trim which would make the carport match an existing shed which is also white with a green roof and trim. The company I made the order with failed to tell me that the forest green color cost more, so when the carport company called to explain this I asked that they just use the standard hunter green instead of forest green on the roof and trim.  The sides of the carport were initially ordered as white and no color change was ever discussed for them, so when the crew came with nothing but green panels for everything it was totally unexpected. AND for the record, my husband DID inform the crew that the side panels were the wrong color before they put them up on the carport, and the CREW chose to install them stating "All I have is green". It was after they put up the 2 panels that the crew said they were done, but then my husband asked about the missing side panels since the sides should have been fully enclosed. They had no answer for that.
In regards to the level - my husband had provided a level space prior to the crew's arrival, and they themselves had no problems with the level. In fact, the crew was using a string to verify the level and they stated it was good. The complaint about level was in regards to a frame piece (upright pole) which the crew levels themselves by setting the height of the poles into the base frame piece. I believe that one of these poles is too high and was not set properly which causes one of the frames in the middle of the carport to appear higher than the rest. The problem has nothing to do with the level of the carport base.
As for "slapped together", as an example there is a piece of framing in the gable end that is supposed to be straight up and down but is quite crooked.  This is not a structural piece, but it looks bad and shows no pride in the job.  Also, one of the crew told my husband that he just wanted to go home - I assume because he was tired and it was late and they has already installed 3 carports that day. That may have contributed to the lack of straightness and the framing being off.
The first time they called to schedule I did indeed state that Monday's were difficult for us due to other commitments; however, they never once indicated to me that my not being available on Mondays would inconvenience any other customers, so I was unaware that it was an issue for anyone else. I would have tried to be more accommodating if they had actually said something, but since they didn't the problem belongs to them. I also understood about the weather being an issue and did not complain about the initial wait although they appear to have taken it that way - my complaint about the first installation was only about them working in the dark, the out of level frame piece, and off-kilter pieces that make it look sloppy. The carport is 300 feet from the house and there are no lights. The work crew used the lights on their truck as their main source of illumination and a couple wore headlamps on their heads. It was very dark, no moonlight and no street lights were available and their truck lights did not illuminate very much.  I believe this is why the crew put some things together a bit sloppy because they simply could not see well and were already tired. I do not think the crew should have been working under such conditions.  The company response even states "We just ask that they get their jobs done 6-7 days a week, around 14 hours a day, with little or no family or personal time." No wonder one of the crew had brought his very young daughter along with them if you don't let them have any time off to relax or be with family!
My complaint about the 2.5 months wait was actually in regards to the repair order. I reported the error on the sides of my carport on 12/23/2015 at around 9:30 AM EST to Monica. Monica was pleasant and indicated to me that a repair order would be created and I should hear back from them regarding a date to fix the issue. I was quite pleased with her response at that time as she appeared willing to correct the product color and missing panels without any fuss. I waited for 2 months and did not hear from the company even so much as to say that the weather was still keeping them from coming out. There were several weeks of very good weather in that time frame, so I called them on 02/22/2016 to see if I could get an update. The gentleman I spoke with stated that he could not find the repair order and that he would write it up for me and someone would get back in touch. That gave me the impression that the repair order that Monica wrote up failed to get into the system somehow. It was only 2-3 weeks after that call that the crew came to fix the side panels, and that also indicated to me that they might have come out sooner if the repair order had been in the system from the first call. When the crew arrived once again without the requisite number of panels to complete the job it was rather disappointing.  They also arrived at 9 PM in the pitch dark and that is the time they supposedly stop working.  And as for missing materials being due to "damages during travel" that is not possible - they simply did not have any other white panels on their truck and theft would have been noticed by the crew even if it was not preventable. The only way they should have been short was if the panels were never loaded or our panels were used on someone else's carport which would have meant they were short one way or the other.
Again, as per my original complaint, I have no problems with the crew being from foreign countries or speaking other languages. My biggest complaint is that trying to communicate directions to them over a phone when they do not speak good English is nearly impossible. The crew did not have a GPS, and trying to discuss roads or landmarks with someone who does not know the area is hard when you can barely understand one another. If even one of them had spoken good English instead of heavily-accented broken English then it would have been a whole lot easier. Trying to talk with someone at the carport company after hours to relay directions is an even worse concept in my mind - if there is even anyone there after normal working hours which is when the two crews have been getting directions.
Regards,
[redacted]

The customer did order a carport on 10/31/15. Our company called to schedule the carport being installed on 12/10/16, early in the day, but the customer informed us that Monday installations were not convenient on the...

customer's end. We rescheduled the trip of 12 customers for a later date, around upcoming snow, and holidays, to accommodate this customer, which caused us to reschedule the other customers quite a few times. Of course most but not all of those customers understood why we could not drive on those long winding West Virginia mountain roads in snow and ice.
 The customer seems irate that the crew arrived late in the day to her but our crews work very hard from daylight to dark six days a week, installing several carports or buildings each day in order to offer quicker delivery times than our competitors. They typically work 7am-9pm. Some customers get installed early in the day, while some get installed in the afternoon. Most of our customers see how fast and efficiently our crews work and call us appreciating their professionalism, without a care in the world about their accent or what country they come from.
 The customer called to let us know that she had received less material than what was on her contract , and that the two panels on the side were the wrong color. The contract was written up as 2 panels of 31' metal, with the price of the sides going all the way down. Unfortunately when our crews load their trucks they look at what is written on the contracts and not at the numbers since their installations have nothing to do with pricing. They took the two panels written on the contract. The contract was written up by the customer and a third party, and signed by both parties before being faxed in to us. We agreed with the customer when we realized this to provide the missing material and change the panels at a later date. 
 There should be no issues with the level of the carport if the foundation provided by the customer was leveled as stated on contract. Photos of the issues of the frame are requested at this point showing any issues and showing how level the foundation provided by the customer per contract is. Our contracts do state that we do not provide foundations.I also request that the customer provide to you a copy of the contract signed explaining the customer's responsibility to provide a level foundation and showing the colors ordered. It sounds like the customer was expecting for us to accommodate the level of the foundation by stating that we "just slapped the carport together". Our materials are premade and the crews do screw the pieces together as they are, which is why our customers are asked on that one page contract that they sign to provide a level foundation. A second crew will check that out when the other materials are delivered and if the foundation is leveled and adjustments need to be made there should be no problem in doing so.
 The customer had changed the colors on the contract with our company over the phone after the contract was faxed in to us, which caused the confusion on colors. We have written-over white-out over the colors on our copies .We agreed to replace the two panels installed in the wrong color, although the customer could have informed the crew of the panels being the wrong color before they were installed. We will recycle those panels when returned now, since they will have screw holes and will be of no use to us.
 The customer states that we took 2.5 months to return, but fails to mention that this occurred during the winter months in the West Virginia Mountains, snow was involved and our contracts do state that holidays and bad weather does delay schedules. We were working around snow, and holiday season! We do everything we can to offer quick installations but our installers safety is important to us as well.
 We did send a crew with the missing materials a second time but for whatever reason the crew arrived short on materials. If the crew was short on materials, it could be due to damages during travel or other installations, theft, or anything else that could have happened to it while traveling with it for two days. When the customer called to let us know we did tell the customer that we will call the customer to reschedule and send another crew with the materials.
 Some crews are limited on English due to them being from other countries, just as employees at other US businesses can come from foreign countries and do their jobs proficiently. Some do have an accent. We just ask that they get their jobs done by working 6-7 days a week, around 14 hours a day, with little to no family time or personal time. Of the hundreds of customers installed daily, we may get 3-4 complaints from customers a year about their "accent".The crew lacking English should not be an issue with the customer. Our crews are only to ask the customer for electricity and payment since foundations are to be prepared and marked before they arrive , and any other communication should be between our office and the customer in order for conversations to be documented for future reference. If assistance in needed in communication , our phone numbers are located on the contracts given to the customer. 
 Our company does possess professionalism and we prove it by providing hundreds of buildings to customers each and every day. We also possess exceptional work ethics and if not this complaint may have been ignored as other complaints to other companies are. Of course a customer does not see all that is done by our company in order to strive to be the best, but a little research online can easily prove that point. Fortunately, misloading one out of hundreds of buildings does not make us an unprofessional company with bad work ethics, even if an upset customer does get upset and says so.   
We apologize for the customer's inconvenience. Our office will contact the customer within 2-3 weeks  or less with a date to return and add the materials and check the level. Meanwhile, the customer can continue to use the carport since the materials missing are not needed for supporting the structure, but to cover the sides.

Our company has made several attempts to deliver this customer's materials but the customer has been extremely difficult as far as scheduling goes. When we received the order a confirmation call was made and we got NO ANSWER. We called on 8/29 to schedule 9/4 and got NO ANSWER. On 9/28 the customer...

called to tell us to put the ORDER ON HOLD till further notice due to his floor not being ready. On 10/8 the customer CHANGED HIS ORDER and told us he would be on VACATION until the 18th. On the 13th the customer called to tell us to NOT SCHEDULE HIM on the 19th or 27th.  On 11/11, although the delays in scheduling were due to customer unavailability , and weather which can delay schedules as mentioned on contract, the customer was called and given a $50 discount plus free bracing for the carport due to delays in scheduling. We had the customer scheduled for 12/19 but the weather was bad and the crew got behind and when we informed the customer of the SLIGHT reschedule in order to send someone with the materials he YELLED THAT HE WOULD SEE US IN COURT and hung up on us, not allowing us to confirm the reschedule time. All other customers in his area were installed by that crew. We tried again on 12/21 specifically for this customer since we generally go to each area 2-3 weeks but wanted to pacify the anger from us having to reschedule, but the contractor lacked some material. We called to let the customer know we would be having someone to deliver the material promptly and he started yelling threats of lawsuit again. The customer asked us for a free end to compensate us having to reschedule , which is a $745 value., Although we know the customer would like freebies from our company, we have reached our limit. Today we sent another crew to deliver the materials ordered by the customer, and the customer ran the crew off since the crew did not have his free end. We do not give free ends away. the end is worth more than the customer's order!  The customer's deposit , which was not received by our company in any form or fashion, but held by a third party to ensure contract fulfillment, will be mailed to him by our company in order to avoid further conflict with the customer. We have offered free items, we have offered a discount, we have tolerated yelling and threats, and have attempted to deliver quite a few times but the customer is being uncooperative and will not allow us to deliver.

The customer did order a carport on 10/31/15. Our company called to schedule the carport being installed on 12/10/16, early in the day, but the customer informed us that Monday installations were not convenient on the customer's end. We rescheduled the trip of 12 customers for a...

later date, around upcoming snow, and holidays, to accommodate this customer, which caused us to reschedule the other customers quite a few times. Of course most but not all of those customers understood why we could not drive on those long winding West Virginia mountain roads in snow and ice. The customer seems irate that the crew arrived late in the day to her but our crews work very hard from daylight to dark six days a week, installing several carports or buildings each day in order to offer quicker delivery times than our competitors. They typically work 7am-9pm. Some customers get installed early in the day, while some get installed in the afternoon. Most of our customers see how fast and efficiently our crews work and call us appreciating their professionalism, without a care in the world about their accent or what country they come from. The customer called to let us know that she had received less material than what was on her contract , and that the two panels on the side were the wrong color. The contract was written up as 2 panels of 31' metal, with the price of the sides going all the way down. Unfortunately when our crews load their trucks they look at what is written on the contracts and not at the numbers since their installations have nothing to do with pricing. They took the two panels written on the contract. The contract was written up by the customer and a third party, and signed by both parties before being faxed in to us. We agreed with the customer when we realized this to provide the missing material and change the panels at a later date.  There should be no issues with the level of the carport if the foundation provided by the customer was leveled as stated on contract. Photos of the issues of the frame are requested at this point showing any issues and showing how level the foundation provided by the customer per contract is. Our contracts do state that we do not provide foundations.I also request that the customer provide to you a copy of the contract signed explaining the customer's responsibility to provide a level foundation and showing the colors ordered. It sounds like the customer was expecting for us to accommodate the level of the foundation by stating that we "just slapped the carport together". Our materials are premade and the crews do screw the pieces together as they are, which is why our customers are asked on that one page contract that they sign to provide a level foundation. A second crew will check that out when the other materials are delivered and if the foundation is leveled and adjustments need to be made there should be no problem in doing so. The customer had changed the colors on the contract with our company over the phone after the contract was faxed in to us, which caused the confusion on colors. We have written-over white-out over the colors on our copies .We agreed to replace the two panels installed in the wrong color, although the customer could have informed the crew of the panels being the wrong color before they were installed. We will recycle those panels when returned now, since they will have screw holes and will be of no use to us. The customer states that we took 2.5 months to return, but fails to mention that this occurred during the winter months in the West Virginia Mountains, snow was involved and our contracts do state that holidays and bad weather does delay schedules. We were working around snow, and holiday season! We do everything we can to offer quick installations but our installers safety is important to us as well. We did send a crew with the missing materials a second time but for whatever reason the crew arrived short on materials. If the crew was short on materials, it could be due to damages during travel or other installations, theft, or anything else that could have happened to it while traveling with it for two days. When the customer called to let us know we did tell the customer that we will call the customer to reschedule and send another crew with the materials. Some crews are limited on English due to them being from other countries, just as employees at other US businesses can come from foreign countries and do their jobs proficiently. Some do have an accent. We just ask that they get their jobs done by working 6-7 days a week, around 14 hours a day, with little to no family time or personal time. Of the hundreds of customers installed daily, we may get 3-4 complaints from customers a year about their "accent".The crew lacking English should not be an issue with the customer. Our crews are only to ask the customer for electricity and payment since foundations are to be prepared and marked before they arrive , and any other communication should be between our office and the customer in order for conversations to be documented for future reference. If assistance in needed in communication , our phone numbers are located on the contracts given to the customer.  Our company does possess professionalism and we prove it by providing hundreds of buildings to customers each and every day. We also possess exceptional work ethics and if not this complaint may have been ignored as other complaints to other companies are. Of course a customer does not see all that is done by our company in order to strive to be the best, but a little research online can easily prove that point. Fortunately, misloading one out of hundreds of buildings does not make us an unprofessional company with bad work ethics, even if an upset customer does get upset and says so.   We apologize for the customer's inconvenience. Our office will contact the customer within 2-3 weeks  or less with a date to return and add the materials and check the level. Meanwhile, the customer can continue to use the carport since the materials missing are not needed for supporting the structure, but to cover the sides.

Mr [redacted] ordered this carport on 6/4/16. Today is 6/28/16. It has been 24 days since he ordered. Our contracts do state that we go to each area once every 2-3 weeks.Our contracts are simple one page contracts and are signed by our customers during the ordering process . On 6/7 our office called the...

customer and confirmed that we had recieved the order, as we do with all of our customers. The customer was having his pad poured on that day, making the start of scheduling on 6/9, and meaning that it took us only 8 days to have a crew out there to install once the customer was ready, while our competitors generally take 6-8 weeks! On 6/17, when the crew was on site installing the building, they called our office to inform us that 4 sheets were short, and would need to be taken to the customer to install. Everything else was complete at that time according to the crew. The 4 sheets have a value of $300.00. Our office did NOT schedule the customer for the installation of the 4 panels on the 22nd of June , so I am not sure where that miscommunication came from. At A Plus we document all of our conversations with our customers for future reference. We did schedule for the 25th of June, which was 8 days later.When we scheduled the panels to be installed, the customer mentioned the walk-in door as well, which is around a $250 value. This was not mentioned previously. We agreed to replace it as well, in addition to install the panels.Our office did have to reschedule having the additional work done for the 28th,which is today, but did call the customer to let him know, since communication is vital at A Plus. When the crew arrived, more material was needed in order to complete the building, which was never mentioned by the customer nor by the contractor before . We do have a work order for the additional parts needed and will be calling the customer to reschedule again promptly. The building has not been paid to us , so obviously we will be returning with the additional parts in order to satisfy all parties and collect payment, just as we reassured the customer earlier today.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12179154
I am rejecting this response because:
This customer ordered this small carport and signed a contract stating that the foundation would be level. This is correct. I agreed to mark where the carport was to be installed. This is correct. It was marked, and representative Israel came to the home and checked the area , but the installers did NOT install unit where it was marked to be put, which is a lot of the problem, the installers moved out the corner 8 ft. from where it was marked on one side. This is where the issue lies. Due to not installing it where we had leveled the ground it now sticks out 8 ft. into area that was not as level, but even so per the contract states “If the ground is not level”, you must have leveling blocks available to use. As you can see by the section of the contract below and we did have blocks on site. I did call stating I wanted the water to run off the sides instead of the ends. They did explain that water runs down the ribs of the metal and if I wanted water to run off the sides, I should have ordered a roof with vertical metal, which costs around $400 more. Which I was not informed of at the time of order, I did see some like this and didn’t like the style of them. I then called back again and advised I wanted the water to run off the back instead of the front, which can be done, I was advised if the foundation is level, so back to the same problem.   I therefore want the unit moved back to where it was marked to be put in order for it to be level. This should correct the issue of having the foundation graded to where the sleeves can be raised more in the front than in the back of the carport. Since With the foundation being as it is, the adjusting can not be done, since the sleeves can not be raised and the top still be level. The foundation must be leveled first. As stated if the installers would have put the carport where we had it marked to be put the ground would have been within the 4” requirement. I understand they do not level foundations or prepare foundations or do grading. My issues lies with the fact the unit was not put where it should have been, 8 ft. can make quite a difference in the grade of land. A Plus has explained repeatedly to me foundation needs to be level, and I have tried to advise them it is because of them this is an issue.     I do still insist on blaming this company because per the contract IF the ground is not level, I needed to have blocks which I had.  
Regards,
Gail [redacted]

Our company has spoke to this customer 13 times about the repair, going back and forth with customer getting details and attempting to schedule repairing the dents in the materials.  Communication has been made, and now that the customer is allowing us to repair the building instead of asking us to refund money , we have a work order and plan to replace any pieces mentioned to have been dented when repair orders were made. The customer is requesting that the building be repaired at this point and we are agreeing to repair the building as requested. Dents in materials can happen being that our line of business does involve travel and construction but we always replace anything damaged for customers who wish for us to do so.

I ordered one of there 18x21 carports over the phone and the guy travis s[redacted] said it would be here in two to four weeks so then they took 119.25 out of my back with nothing being said about a non refundable deposit so in about two weeks I get the paperwork on it so I wait four weeks goes by I call them they tell me they are backed up but they would be out the following week so I waited still no carport so I called them and told them to just cancel my order and put my 119.25 back in my back then he says on no that was a non refundable deposit how was I to know this when the guy on the phone never told me this ?

I have never done business with a worst company in my life. We bought the carport from a local dealer with no problems...a plus carports reacheduled 3 times after my husband took off work for delivery. The rest of the payment was due on delivery. They delivered it while no one was home..didnt leave an invoice, send an invoce, certified letter or even a phone call about the total amt due. 2 months later hy husband receives a call that payment is due by end of the day today or the carport will be repossesed. I have no problem paying for what we bought but I have called 4 times left 3 messages and no response. Do not get anything from these people

A Plus Carports does not have franchises, but does have stores and locations who sell our products. A Plus Carports does not use deceptive practices and is known to be an honest company. This customer is making false accusations and stating false assumptions about our company, which our attorney...

might label defamation . We always have corrected any problems that have occurred in our line of business, when the issues come from our end, which in this case it does not.When a customer orders a 22x21 carport, the customer receives a 22x21 carport, just as stated on a contract signed by a customer.22x21 means 22 wide and 21 long in carports of course since in any product you notate the width first and then the length (per middle school math). Our customers are charged for what they order, and nothing more, nothing less. They recieve what they order , and nothing more or less. On our one-page-easy-to-understand contracts, it reads that the roof of a building is 1' longer than the base rail due to a 6" overhang at each end. Our customers and dealers sign this one-page-black-and-white contract. There should be no excess materials from any order for A Plus to keep on any order, since each order is pre-cut at our location.. Our paperwork is clear and easy-to read and the sizes are listed exactly as they are made.This customer ordered the wrong size when the order was placed. She confused the width with the length due to some side openings she added to her order. She thought that because she ordered side openings, the length would be the width, when actually the width and length never changes when you add openings to the length. When she expressed that she would like to order a wider size once a crew delivered the size that she ordered, we did tell her that wider carports like the one she wished to change to cost more money. That is on our price sheets, as well as it being logical and common sense. A wider carport is wider and therefore costs more.The customer stated that if we did not give her the wider carport at the same price, she would contact the Revdex.com and Attorney General. I informed her that A Plus made and delivered the carport she ordered to her and she refused it, and if she would like a wider carport it will cost her more money. The customer told me she had already ordered the building elsewhere, and to cancel our order. I called the dealer and he informed me that the he had offered the deposit back and the customer refused it, and only wanted her building. At that point, our office called her to offer the wider building at the same price as what she ordered, and she refused it as well. We owe the customer absolutely no money whatsoever. We did not recieve a deposit or a dime of the customer's money. We simply built what the customer ordered and delivered it from NC to GA for absolutely not a penny from the customer! We never get paid anything at all until we install a building.

I am rejecting this response because:
Again, never received one phone call from them and they NEVER showed up to fix building, waited here for them both days. Even though they are saying they will call me they still haven't called me as of yet. Horrible company to deal with.
Regards,
[redacted]

I am rejecting this response because:
In regards to the colors - I originally ordered the carport with white sides and forest green roof and trim which would make the carport match an existing shed which is also white with a green roof and trim. The company I made the order with failed to tell me that the forest green color cost more, so when the carport company called to explain this I asked that they just use the standard hunter green instead of forest green on the roof and trim.  The sides of the carport were initially ordered as white and no color change was ever discussed for them, so when the crew came with nothing but green panels for everything it was totally unexpected. AND for the record, my husband DID inform the crew that the side panels were the wrong color before they put them up on the carport, and the CREW chose to install them stating "All I have is green". It was after they put up the 2 panels that the crew said they were done, but then my husband asked about the missing side panels since the sides should have been fully enclosed. They had no answer for that.In regards to the level - my husband had provided a level space prior to the crew's arrival, and they themselves had no problems with the level. In fact, the crew was using a string to verify the level and they stated it was good. The complaint about level was in regards to a frame piece (upright pole) which the crew levels themselves by setting the height of the poles into the base frame piece. I believe that one of these poles is too high and was not set properly which causes one of the frames in the middle of the carport to appear higher than the rest. The problem has nothing to do with the level of the carport base.As for "slapped together", as an example there is a piece of framing in the gable end that is supposed to be straight up and down but is quite crooked.  This is not a structural piece, but it looks bad and shows no pride in the job.  Also, one of the crew told my husband that he just wanted to go home - I assume because he was tired and it was late and they has already installed 3 carports that day. That may have contributed to the lack of straightness and the framing being off.The first time they called to schedule I did indeed state that Monday's were difficult for us due to other commitments; however, they never once indicated to me that my not being available on Mondays would inconvenience any other customers, so I was unaware that it was an issue for anyone else. I would have tried to be more accommodating if they had actually said something, but since they didn't the problem belongs to them. I also understood about the weather being an issue and did not complain about the initial wait although they appear to have taken it that way - my complaint about the first installation was only about them working in the dark, the out of level frame piece, and off-kilter pieces that make it look sloppy. The carport is 300 feet from the house and there are no lights. The work crew used the lights on their truck as their main source of illumination and a couple wore headlamps on their heads. It was very dark, no moonlight and no street lights were available and their truck lights did not illuminate very much.  I believe this is why the crew put some things together a bit sloppy because they simply could not see well and were already tired. I do not think the crew should have been working under such conditions.  The company response even states "We just ask that they get their jobs done 6-7 days a week, around 14 hours a day, with little or no family or personal time." No wonder one of the crew had brought his very young daughter along with them if you don't let them have any time off to relax or be with family!My complaint about the 2.5 months wait was actually in regards to the repair order. I reported the error on the sides of my carport on 12/23/2015 at around 9:30 AM EST to Monica. Monica was pleasant and indicated to me that a repair order would be created and I should hear back from them regarding a date to fix the issue. I was quite pleased with her response at that time as she appeared willing to correct the product color and missing panels without any fuss. I waited for 2 months and did not hear from the company even so much as to say that the weather was still keeping them from coming out. There were several weeks of very good weather in that time frame, so I called them on 02/22/2016 to see if I could get an update. The gentleman I spoke with stated that he could not find the repair order and that he would write it up for me and someone would get back in touch. That gave me the impression that the repair order that Monica wrote up failed to get into the system somehow. It was only 2-3 weeks after that call that the crew came to fix the side panels, and that also indicated to me that they might have come out sooner if the repair order had been in the system from the first call. When the crew arrived once again without the requisite number of panels to complete the job it was rather disappointing.  They also arrived at 9 PM in the pitch dark and that is the time they supposedly stop working.  And as for missing materials being due to "damages during travel" that is not possible - they simply did not have any other white panels on their truck and theft would have been noticed by the crew even if it was not preventable. The only way they should have been short was if the panels were never loaded or our panels were used on someone else's carport which would have meant they were short one way or the other.Again, as per my original complaint, I have no problems with the crew being from foreign countries or speaking other languages. My biggest complaint is that trying to communicate directions to them over a phone when they do not speak good English is nearly impossible. The crew did not have a GPS, and trying to discuss roads or landmarks with someone who does not know the area is hard when you can barely understand one another. If even one of them had spoken good English instead of heavily-accented broken English then it would have been a whole lot easier. Trying to talk with someone at the carport company after hours to relay directions is an even worse concept in my mind - if there is even anyone there after normal working hours which is when the two crews have been getting directions.
Regards,
[redacted]

Our company has made several attempts to deliver this customer's materials but the customer has been extremely difficult as far as scheduling goes. When we received the order a confirmation call was made and we got NO ANSWER. We called on 8/29 to schedule 9/4 and got NO ANSWER. On 9/28 the...

customer called to tell us to put the ORDER ON HOLD till further notice due to his floor not being ready. On 10/8 the customer CHANGED HIS ORDER and told us he would be on VACATION until the 18th. On the 13th the customer called to tell us to NOT SCHEDULE HIM on the 19th or 27th.  On 11/11, although the delays in scheduling were due to customer unavailability , and weather which can delay schedules as mentioned on contract, the customer was called and given a $50 discount plus free bracing for the carport due to delays in scheduling. We had the customer scheduled for 12/19 but the weather was bad and the crew got behind and when we informed the customer of the SLIGHT reschedule in order to send someone with the materials he YELLED THAT HE WOULD SEE US IN COURT and hung up on us, not allowing us to confirm the reschedule time. All other customers in his area were installed by that crew. We tried again on 12/21 specifically for this customer since we generally go to each area 2-3 weeks but wanted to pacify the anger from us having to reschedule, but the contractor lacked some material. We called to let the customer know we would be having someone to deliver the material promptly and he started yelling threats of lawsuit again. The customer asked us for a free end to compensate us having to reschedule , which is a $745 value., Although we know the customer would like freebies from our company, we have reached our limit. Today we sent another crew to deliver the materials ordered by the customer, and the customer ran the crew off since the crew did not have his free end. We do not give free ends away. the end is worth more than the customer's order!  The customer's deposit , which was not received by our company in any form or fashion, but held by a third party to ensure contract fulfillment, will be mailed to him by our company in order to avoid further conflict with the customer. We have offered free items, we have offered a discount, we have tolerated yelling and threats, and have attempted to deliver quite a few times but the customer is being uncooperative and will not allow us to deliver.

I am rejecting this response because:Regards,I was told I was scheduled Monday10 am was my scheduled time. The manager stated I was first delivery. I just received a call from workers at 4:30 they was running ahead of schedule and was on their way. I informed them that they was supposed to be here at 10 and the response was " my bad I guess we are late ". This has nothing to due with rain. I was given the excuse of broken down trucks,wrecked trucks. So no this is not slandering a company, it's more calling a company out on their lies. 
[redacted]

From: Chelsa A[redacted] Sent: Tuesday, November 17, 2015 10:31 AMTo: Johana Diaz...

<[email protected]>Subject: Complaint Response complaint #[redacted] 
[redacted] **  [redacted]A Plus Carports did not receive the order for this customer until 10/15/15, and according to the customer's complaint, she is well aware of this. When the customer placed the order she did make a 10% non-refundable deposit to the sales location,  which has not and will not be received by this company. We do not have any of the customer's money to refund. We do not get any money from any customer until after installation. At that time our installation time frame was around 4-6 weeks due to a hurricane that had brought rain the previous two  weeks . Our contracts do say that scheduling can be delayed due to weather. That time frame was extended due to an additional 6 days of rain within the following weeks. As much more interesting it would make this situation seem, the conversation claimed by the customer with our office did not occur and we NEVER have and NEVER will tell a customer that our contracts allow us to take as long as we would like. We install all customers as soon as possible. The order was received by us a little over a month ago with 6 days of rain when we were already running behind due to rain brought by a hurricane. The contract mentions weather delaying schedules. We are still within our contract with this customer. We do not have the customer's deposit to refund and the deposit is for the customer not to cancel an order "just because" after our company purchases a customer's materials. We will be calling the customer to schedule the installation of the customer's carports soon per contract, and hope that the customer stands behind her part of the contract as we are agreeing to standing behind ours.   -- Chelsa A[redacted] APlus Carports PO box 37 Boonville NC 27011 (336)469-4581

The delay of this installation is due to the customer first changing the address where the building was going, then changing the roof style after the building was made, then changing the size of the building,pricing corrections, him refusing to pay the balance and requesting a $500 discount, and...

then having an attorney to contact our office insisting that we give an exact scheduling date when he called, which is not part our agreement on our contract with any customer. The customer was told that any further changes or complications from his part would terminate the contract, since almost everything has been changed on the original contract and at one point the customer was stating that he would not pay in full for the carport due to wood being damaged from us having to reschedule delivery .The customer's order at one point was cancelled due to the legal action he took against us for the delay throughout all of these changes but now is in scheduling and the customer will be called within 2-3 weeks with a delivery date. The dealer who sold this carport to this customer does sell for other companies as well as for ours and the customer was made aware that he could switch from us to another company through that dealer a long time ago.

Our company is NOT a fraud and this customer should NOT  slanderously state that we are, simply due to rescheduling caused by rain which is mentioned as being a possibility in the one-page simple contract...

 signed by the customer. We have had a record-breaking extreme amount of rain this year, which does have an effect on scheduling outdoor construction. Our contracts do state that weather will delay schedules and that we go to each area once every 3-4 weeks. We do send confirmation letters to our customers to explain the processes, which none of our competitors do to my knowledge and is what the customer got in the mail. Our contracts also state that when we have scheduling dates available we will call the customer to schedule, which is why we could not schedule the customer when we were called at that moment.We always call customers as soon as we have dates, so if a customer calls in before we have a date to give, we always tell our customers that we will call them as soon as a date is available, as stated on our contracts. Our dispatching department, which is something none of our competitors have to the best of my knowledge,  gave the customer a 24 hour notice that we could not make it on the first schedule date due to crews running behind in the rain. The installation crew actually had an accident due to the rain which caused us to have to repurchase and reload the customer's materials a second time. She is already rescheduled for her carport to be installed, and  has been made aware of that by our office.