Farr, Miller & Washington LLC

Our company is NOT a fraud and this customer should NOT  slanderously state that we are, simply due to rescheduling caused by rain which is mentioned as being a possibility in the one-page simple contract  signed by the customer. We have had a record-breaking extreme amount of...

rain this year, which does have an effect on scheduling outdoor construction. Our contracts do state that weather will delay schedules and that we go to each area once every 3-4 weeks. We do send confirmation letters to our customers to explain the processes, which none of our competitors do to my knowledge and is what the customer got in the mail. Our contracts also state that when we have scheduling dates available we will call the customer to schedule, which is why we could not schedule the customer when we were called at that moment.We always call customers as soon as we have dates, so if a customer calls in before we have a date to give, we always tell our customers that we will call them as soon as a date is available, as stated on our contracts. Our dispatching department, which is something none of our competitors have to the best of my knowledge,  gave the customer a 24 hour notice that we could not make it on the first schedule date due to crews running behind in the rain. The installation crew actually had an accident due to the rain which caused us to have to repurchase and reload the customer's materials a second time. She is already rescheduled for her carport to be installed, and  has been made aware of that by our office.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  From: [redacted] Sent: Friday, September 18, 2015 9:07 PM To: Johana Diaz <[email protected]> Subject:...

Complaint Re: Complaint ID:  [redacted] I would like to withdraw the complaint.  The company has promised to fix the problem.  Thanks
Regards,
[redacted]