Fast Response Heating and Cooling

When they came out back in June my furnace Draft motor would come on while the Ac was running that was part of the problem furnace draft motor should not run when the Ac is running according to the TechHe told me draft motor bad but he didn't have it on the truck but will return within days to replace I called the company almost weekly since July and their response was it has to be ordered.I paid them trade fee already for the problem that was diagnosed in June I spoke to warranty company and they suppose to help me resolve this because they feel like I'm being charged twice for the same problemI have had a home warranty for over years and never ever ran into a situation like this it's just not fair to pay twice and I waited over months before they made an attempt to finish what they started in june Regards, [redacted]

We will issue the home owner a refund in the requested amount

I am very sorry that we where not able to complete your service, I will have the office send out a refund for the portion of the maintenance program that you did not receive in the Fall.The only amount that you would be liable for is for the service you received in full on 7/28/thru your warranty company and the cleaning that you had all ready received on 8/2/2017.The prorated amount that you would receive a refund for is $for the Fall cleaning that you did not receive

this customer refused to pay for freon and wanted us to put the freon in her unit for free that is all and the last time I checked to file a complaint to get something for free was black mail they are no way to give warranties that there will be no leaks in the air conditioner system , leaks can develop at any time we have done what we can for this customer

We where out to his home this summer for his air conditioner, he has a home warranty company that covers the parts for any repairs that are needed and we only received work order for this home owner and it was for his air conditioner only and we are not permitted to work on both the air and heat under work order because the warranty company can refuse to pay for the repair made to equipment that was not noted on the original work order.We explained this to him this summer and informed him that there was an issue with the heat and he would need to get a work order for his heatWe explained to him that there would be a copay for the secondary piece of equipment, and then we attempted to explain that to him again on 9/& 10/& 10/& 10/that he would need a new work order for his furnace so we could perform the work and legally be able to bill the warranty company for the repairsAll the homeowner has to do for the work to be completed and so his warranty company would be responsible for the cost of the parts and labor is get a work order for his furnace

We have not received a response from your company until I filed this complaint with the Revdex.comWe have tried to settle this issue between usI have attached the email that I sent, via your website, on 1/2/ The noise may not be covered under our warranty but we didn't have any noise until your company installed new partsAnd since my policy only covers parts "when they fail" wouldn't this be considered a part failing if it isn't supposed to make that noise? You stated you "documented" the job after the repair and took pictures I would like to see those pictures to verify that they were taken BEFORE your repairman came back the second time, to hook it back upWe did we not receive a copy of that document, nor did we sign stating we were satisfied with the job The technician that took pictures of the water damage was the one that told us where the water came from!Again, we have tried to handle this issue with your company and not a single person has responded to our calls or email

We attempted to send a tech to her home on 6/2/at pm to install the part and she refusedShe would have been up and cooling by 7pm on 6/2/if she would have accepted the appointmentThe only failure to the system is the Compressor and no contractor could completely check a system and determine if there are or are not any other failures with out the system being operationalAs far as to say the coils are bad is extremely vague the coils are made of copper and aluminium they do not have a shelf life on them so they do not just go bad and you can not check for leaks in a coil when the unit is not operating.Yes she can have her system replaced at her own expense for reliability and efficiency reasons but, the unit is repairable and would last several more years and we would recommend a repair not a replacement

The part was ordered and was on back order from the manufacture When the part arrives we get her scheduled We did send a technician to her home to charge her unit to get her cooling while we are waiting on the part to arrive

I am very sorry that it was not explained properly to you concerning the failure and the issue with the access to the part.I will have the copay refunded to you for this misunderstanding as you can see in the picture attached the evap coil is located in the air handler box at the back side of the unit and there is no way to remove the coil with out removing the wall in front or uninstalling the air handler and neither of those options are covered.Again I am very sorry for this situation and that we where unable to explain the situation of access to you

Her warranty company is responsible for ordering and supplying the parts needed to repair this air conditioner, her warranty company has a copay that is due at time of service any time she files a claim, no different than a doctors copay, we do not have control over her copay or the part.Her warranty company ordered the part and sent it to a warehouse that is over hours away from her home, we had informed them more than once that they needed to send the order to a warehouse in the city that the homeowner resides in, and we had to wait for the warranty company to make the change.If the homeowner is unhappy with the service that would be between her and her warranty company, and we also informed her due to her verbal abuse of the office staff we would not be able to assist her any longer.We do not supply the parts that where required and had no control over the location they where ordered at or the timely manner in which they where ordered

Fast Response went out to service this customer, the air conditioner had the wrong size motor in the unit We had to order the right condenser motor, it took a little longer getting shipped to usThe motor has been installed and unit is working good There will be no refund, she has a contract with [redacted] that state she has a service fee due at the time of service

I want to understand where my compressor was between the time [redacted] , my home warranty company ordered the part and Robert from Fast Response picked the part up on May 9th Why was I lied to from May 9th until May 27th? I was trusting the girls at Fast Response where telling me the truth every time I called to check on the status of my compressor I finally found out that they didn't know where my part was on May 27th, business days after the unit was picked up from the supplier I don't trust this company, nor should anyone else I am waiting to speak with someone from [redacted] 's Contractor relations area to figure out what my next steps need to be in resolving this with them.As for more things being wrong with my unit, I was actually home the day the Puron sprayed out of my unit and you could see the leak from the copper piping The company I had out last week diagnosed the problem on Thursday and I was up and running with AC on Friday They went over and above to provide great customer service, unlike Fast Response Regards, [redacted]

We did replace the part on Jan30th we have attached the photo and again this repair was under our autho limit with her warranty company At this point in time her unit is still repairable and they still manufacture parts for this unit and until this unit is in a state of such dis-repair that the cost to repair exceeds the cost of replacing the warranty company will not replace the equipment due to age or efficiency.The information was reported to the warranty company, and she can request a 2nd opinionThe unit was not stuck on and operating as a air conditioner since June of 2016, because if the unit had been running as an air conditioner since then they unit would have froze when the weather was extremely cold or during the fall she would have had a very cold home At some point the condenser fan motor shorted and was stuck running at half speed, and that is the item that was replacedShe can request a buy out of her contract through her warranty company and replace her air conditioner at her own cost, but we can not report to the warranty company that her unit can no longer be repaired and needs to be replaced because that would be false

Please see the excel file that I attached with all of my notes since April 15th I have been given the run around by this company and it is unacceptableMy home warranty company ordered and paid for a new compressor on May 4th and Robert signed for it and picked it up on May 9th I was then told on May 27th (suppose to be the date of install) that my unit was missing, they had no idea where it wasI was told multiple times by Jenny, employee of Fast Response that I should go with another contractor I honestly don't know how they are still in business and I have no idea why any home warranty companies would contract with themI am waiting on a call from [redacted] Home Buyers Protection Claim Manager and Contract Relations contact to see what my next steps will be I called a reputable company this morning, they had someone out this afternoon and determined the outside coil is bad as well as the compressor So, Fast Response didn't even diagnosis all of the issues with our A/C unit business days is unacceptable to resolve an issue and leave a customer without air on one of the hottest weeks in Ohio Regards, [redacted]

We have the part and we attempted to put the part in on 6/2/at pm at night and the homeowner refused

I am sorry for the unpleasant service that we have provided youI have all current in house office staff taking a customer service improvement courseIf you would like for us to still perform the cleaning on your equipment we would offer you a 50% discount on the total cleaning

[redacted] ,You have not paid Fast Response Heating and Cooling cent for the work that was doneYou told our representative James that you would pay online and needed an invoice sent to youThis invoice was sent to your email with a secure payment link through PayPal, and still no payment was made Between the beginning of our relationship 12/- 12/(which included days - Christmas eve., Christmas, Saturday ^ Sunday - where the warehouses were closed) you were taken care of within business days.As far as your statement "because they installed the wrong ones" is also an incorrectWe wanted to make you aware that the manufacturer stated that the proper fitting was not sent out from the supplier as they have changed their mandatesThis being a matter of safety, we tried to address thisUnfortunately, you nor your tenant returned our messagesThis was in no way related to your still unpaid billThis was a matter of safety that you neglected.If you would like to get another contractor out to the home to verify our work, please doHowever, my technician will be present at this time You did not and would not return our calls in regards to payment until we threatened to take legal action.We offered you the lowest possible price and replaced both the primary and secondary heat exchanger.We will not lower the price to You cannot renegotiate the price AFTER work has been completedYou agreed to pay on several occasions on a recorded lineTherefore, if you wish to keep these parts and avoid any legal action, you will have this amount paid in full no later than Friday, February 19, 2018.You are now in possession of Fast Response Heating and Cooling's property.You have failed to pay the balance due and have made multiple excuses as to why you cannot or will not pay, including placing a formal complaint for services that still have yet to have been paid for.We are prepared to take legal action and present our recorded calls, our log and records to defend our name

We apologize for the delay in obtaining the parts in a more timely manor, the repairs have been made and the unit is in operational condition at this time.We would like to offer you a free furnace cleaning this season

I am rejecting this response for the following reasons: 1. Fast Response Heating and Cooling (FRHC) is offering absolutely no compensation for the delay in service or the suffering it caused me and my tenants. FRHC claims, “Between the beginning of our relationship 12/21 - 12/28 (which included 4 days - Christmas eve, Christmas, Saturday, Sunday - where the warehouses were closed) you were taken care of within 3 business days.” This is bad math, even if the work had been done by 12/28, which it had not. The furnace was not fixed until 6PM on 12/29/15. That comes to 9 days from 12/21 to 12/29. Nine minus 4 equals 5, not 3. And in this case the 4 days should not be subtracted since I was promised the work would be done before those 4 days. If I had known my tenants would have to live in a freezing house during the Christmas holiday, I would have hired a different company. In addition, as detailed in my complaint, I was greatly inconvenienced by spending countless frustrating hours and several days during the holidays and since trying to contact FRHC. 2. Fast Response Heating and Cooling (FRHC) admits the parts were not installed with the “proper fitting”, which “was not sent out from the supplier because they have changed their mandates.” FRHC claims they tried to address this with me and my tenant, but this is not true. To this day they have not tried to discuss this with me. They only called the tenant, and the tenant told me. FRHC still has not called me, emailed me or left me a message to explain what the problem is and what needs to be done to correct it. The tenant was not told anything about an improper fitting. She was told, “FRHC needs to remove the parts because they installed the wrong ones and there is a high risk of carbon monoxide poisoning if they do not remove the parts immediately.” If this is true, why didn’t anyone call me to tell me, especially given that the tenant never responded? What “fitting” was used? If the “proper fitting” was not sent out from the supplier, what fitting did FRHC intend to use to replace it? I would like a written explanation of what the safety issue is and what needs to be done to correct it. If any tenants are harmed as a result of FRHC using a wrong fitting, these questions will be asked by more people than just myself.

Fast Response Htg & Cooling install A COMPRESSOR 7/22/2014 went back out on 8/14/2014 and repaired a leak on the king valve and she only pay $160.00 for r22 ( Freon) they will be no refunds to her ThanksJenny