Fast Response Heating and Cooling

We will issue the home owner a refund in the requested amount.

We do not manufacture parts, and if a part is not available when it is ordered then we have to wait for the part(s) to become available, and they can take up to if not longer than 14 business days if on back or longer if on back order.After several attempts to schedule the home owner for completion...

of the repairs she had become very hostile and at that point we called her warranty company and informed them they would have to find her a new vendor that we could not send a tech to her home for his safety.

this customer   refused to pay for freon and wanted us to put the freon in her unit for free that is all and the last time I checked to file  a false complaint to get something for free was black mail.      they are no way   to    give warranties that there will  be no leaks  in the  air  conditioner   system ,  leaks can develop at any time         we have done what we can for this customer

We returned on 12/7 at no additional cost and have repaired her unit and it is operational at this time.We have removed Tish at this time.

1/27/2017, customer meet the tech at the door and told him the issue was with the a/c and the tech went to the outdoor unit and found the failure and informed her of the failure outside and that he would be back to repair the unit, once the part arrived.1/30/2017 the tech returned as he had informed the customer that he would do and replaced the failed part. The failure was electrical, not mechanical.  We left a message for the homeowner to call us on 1/30 at 1:57 pm to discuss the repair.Again I am sorry that she was not satisfied with the service, but at this time we have only performed the service that she was informed that she would receive.  At no point did we tell her she would get a new unit from her warranty company, we do not make those decisions and we do not have to report to or get autho for repairs that are below our agreed autho limit.   As with any warranty company they will not replace a unit that is repairable at a reasonable cost.Attached are the pictures from the second visit that where taken from the tech's cell phone and the properties clearly show the date the pictures were taken.

Fast Response is not being truthful. The pictures are not dated and must have been from the June 2016 repair as Fast Response has not been in my home since then.  They never entered the home on January 23, 2017 when they came out to look at the AC unit.  Thus, the pictures cannot confirm that Fast Response completed the repair in January 2017 as they allege. After receiving 6 months of unusually high electric bills (documentation attached—summary chart and usage history from bills (redacted per your instructions)) ever since the unit was purportedly fixed by Fast Response, having my electric meter tested for problems (redacted documentation attached), and noticing that the AC unit outside was running in the middle of winter, I reached out to [redacted] Home Shield (AHS) to have the unit looked out.    Given that Fast Response repaired the unit in June of 2016, AHS sent Fast Response back out to look at the unit.  Fast Response called and scheduled an appointment and came to my house on 1/23/17 to look at the unit. He did NOT fix anything at that time. He told me he couldn't fix it as he didn't have tools or parts in the middle of winter to fix an AC unit. But he said it was stuck on and left the power switch off at the unit. He then said he was going to call AHS to get authorization for a repair and was even going to try to get the whole unit replaced since the same part was just replaced in June of 2016. He left without doing anything. He did not give me a service invoice or any paperwork of his visit.   Fast Response never returned to the home to fix the unit. They never replaced the part. They never called and scheduled another appointment, which is AHS’ policy and practice.  The contractor is not allowed to go on someone’s property without their knowledge and consent.  The unit is still broken. The unit was TURNED OFF because it needed to be repaired. If Fast Response fixed the unit as they claim, wouldn’t they have turned the unit on so it worked?  Wouldn’t they have come into the house to turn it on by the thermostat to see if works?  The unit was never repaired and turned back on.    In fact, Fast Response told me on 1/30 that the part took 5-7 days to come in and they had not received it.  The Company did not even send a diagnostic of the problem until 2/11 to the home warranty company so they had no authorization to return to fix the until on 1/30.  I spoke to the warranty company yesterday (2/19/17) and Fast Response has never ordered the part and has never installed the part. The company is being untruthful and has not followed through with my work order. Thus, the warranty company has transferred the work order to a different company but Fast Response refuses to finish the job.   Today, 2/20/17, we had a second company come to the property to look at the unit.  The new company stated that they cannot even look at the compressor unit until the breaker is fixed because the unit is not receiving enough volts of electricity to operate properly (see attached documentation).   The second company confirmed that the unit was not turned on and stated that it did not appear that any repairs had been done in the past month. He also stated that the repair would have taken a couple of hours and that the Fast Response would have needed to get into the house to see if the repair worked by turning on the AC and operating it from the thermostat.

I am sorry for the unpleasant service that we have provided you. I have all current in house office staff taking a customer service improvement course. If you would like for us to still perform the cleaning on your equipment we would offer you a  50% discount on the total cleaning.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because: the claims they make in their response are not close to being true or accurate. The multiple compressors they put in were faulty. The technician who put the 2nd one in didn't even know tat his company out the first new one in. He said " dude, you got a bad compressor put in by somebody. This happens all the time, companies trying to make a buck or cut corners". I then told him "it was your company". No one has worked on my unit at all but them- we have neighbors and friends who looked at them because they knew we were suffering. All technicians who have been to the house told me there was a leak, a bad cool, and the compressors were shot because they run constantly because the house won't cool. Their statement is completely false. Every time a tech told me something was going to be fixed or taken care of- the office didn't have a clue. That's the disconnect. 
Regards,
[redacted]

We where out to his home this summer for his air conditioner, he has a home warranty company that covers the parts for any repairs that are needed and we only received 1 work order for this home owner and it was for his air conditioner only and we are not permitted to work on both the air and heat...

under 1 work order because the warranty company can refuse to pay for the repair made to equipment that was not noted on the original work order.We explained this to him this summer and informed him that there was an issue with the heat and he would need to get a work order for his heat. We explained to him that there would be a copay for the secondary piece of equipment, and then we attempted to explain that to him again on 9/30 & 10/5 & 10/10 & 10/11 that he would need a new work order for his furnace so we could perform the work and legally be able to bill the warranty company for the repairs. All the homeowner has to do for the work to be completed and so his warranty company would be responsible for the cost of the parts and labor is get a work order for his furnace..

1.  We have not received a response from your company until I filed this complaint with the Revdex.com. We have tried to settle this issue between us. I have attached the email that I sent, via your website, on 1/2/18. 2.  The noise may not be covered under our warranty but we didn't have any noise until your company installed new parts. And since my policy only covers parts "when they fail" wouldn't this be considered a part failing if it isn't supposed to make that noise? 3. You stated you "documented" the job after the repair and took pictures.  I would like to see those pictures to verify that they were taken BEFORE your repairman came back the second time, to hook it back up. We did we not receive a copy of that document, nor did we sign stating we were satisfied with the job.  The technician that took pictures of the water damage was the one that told us where the water came from!Again, we have tried to handle this issue with your company and not a single person has responded to our calls or email.

There is a breach of contract here, and the [redacted] Consumer Protection Act is in place to protect consumers like myself. Furthermore, not only can compensatory be awarded under the acts, but also punitive damages. Refusing to remove a Revdex.com claim is not the same as refusing service. I was told by Fast Response's representative that the company would not service my home until I removed the Revdex.com claim on my own. This was told directly to me and to me through my warranty company. The representative from the warranty company was informed of this information from the owner of Fast Response. I told the Fast Response representative that I would not be removing the claim on my own, which is not the same thing as refusing service. Your company's actions are deemed extortion (blackmail). Again, I am asking for the same settlement as before. I will be seeking punitive damages through the court system if this is not settled here. 
Regards,
Andrea S[redacted]

The unit was not operational at the time of the first service call and there for any further diagnoses to find failures could not be done until the unit was up and running mechanically.  Once we had the unit operational we further tested the unit and found it had a secondary failure caused by...

the original failure, when the motor seized and broke the bracket it cause the unit to shake and at that time the extreme vibration from the failed motor caused the freon line to leak out and we had to repair the leak in the line and recharge the system she was informed prior to the repair and had the option to refuse. At this time we are willing to refund her copay of $75.

When they came out back in June my furnace Draft motor would come on while the Ac was running that was part of the problem furnace draft motor should not run when the Ac is running according to the Tech. He told me draft motor bad but he didn't have it on the truck but will return within 21 days to replace I called the company almost weekly since July and their response was it has to be ordered.I paid them 125.00 trade fee already for the problem that was diagnosed in June I spoke to warranty company and they suppose to help me resolve this because they feel like I'm being charged twice for the same problem. I have had a home warranty for over 10 years and never ever ran into a situation like this it's just not fair to pay twice and I waited over 4 months before they made an attempt to finish what they started in june
Regards,
[redacted]

Fast Response intentionally frauded me by dumping 5 pounds of Freon in my AC unit. Freon does not evaporate and when a unit has NO Freon in it that should have been a clue there was a leak somewhere. They intentionally kept lying to my warranty company so that my unit could not be replaced. I told Fast Response there were leaks in the evaporator coil and the condenser coil which I have on audio tape that they were told yet they refused to tell my warranty company so that my unit could be repaired. I have written estimates from this past year from other companies stating that fact. My 83 year old other has been without AC for a year now because of Fast Responses fraudulent acts. The warranty company has now sent a second opinion company out which stated the same things as the companies I received estimates from that the unit has had multiple leaks for awhile in the evap coil and condenser coil. They never patched the condenser pump as they stated in writing and why would they because what they are not telling you is that the pump was brand new. It never needed patched nor did it have anything to do with the freon leaking. My 83 year old mother has been without AC for a year because of the fraudulent acts of Fast Response. Because the second opinion company has told the truth about the leaks and that everything is accessible, I am finally getting a new unit as no evap coil and condenser coil can be fixed on my unit. Again, Fast Response wanted cash up front for Freon for the third time to replace an evap coil knowing the condenser was leaking also (I have recorded the tech from Fast Response admitting it was leaking). He states that Tish and Jodi said to get my money upfront and just replace the evap coil. I am demanding my service fee and money for Freon be returned for Fast Responses fraudulent acts.

[redacted],You have not paid Fast Response Heating and Cooling 1 cent for the work that was done. You told our representative James that you would pay online and needed an invoice sent to you. This invoice was sent to your email with a secure payment link through PayPal, and still no payment was made....

Between the beginning of our relationship 12/21 - 12/28 (which included 4 days - Christmas eve., Christmas, Saturday ^ Sunday - where the warehouses were closed) you were taken care of within 3 business days.As far as your statement "because they installed the wrong ones" is also an incorrect. We wanted to make you aware that the manufacturer stated that the proper fitting was not sent out from the supplier as they have changed their mandates. This being a matter of safety, we tried to address this. Unfortunately, you nor your tenant returned our messages. This was in no way related to your still unpaid bill. This was a matter of safety that you neglected.If you would like to get another contractor out to the home to verify our work, please do. However, my technician will be present at this time.  You did not and would not return our calls in regards to payment until we threatened to take legal action.We offered you the lowest possible price and replaced both the primary and secondary heat exchanger.We will not lower the price to 450.00. You cannot renegotiate the price AFTER work has been completed. You agreed to pay 703.00 on several occasions on a recorded line. Therefore, if you wish to keep these parts and avoid any legal action, you will have this amount paid in full no later than Friday, February 19, 2018.You are now in possession of Fast Response Heating and Cooling's property.You have failed to pay the balance due and have made multiple excuses as to why you cannot or will not pay, including placing a formal complaint for services that still have yet to have been paid for.We are prepared to take legal action and present our recorded calls, our log and records to defend our name.

T working in unit  5   this person is placing this claim on false pretense to get free service and it is not our policy that charges for freon but her warranty company and if she does not want to pay for the freon she needs to take that up with her warranty company.. we do not...

write the policy or determine the coverage.And the complaint should be placed on her warranty company because we are not her warranty company.. and this complaint should be removed for what ever reason deception, or just a flat out lie. found leak at shradder     and replaced a capacitor unit needs 3 lbs for 65x3 = 195.00...    last year   we went to unit 32 by mistake because it was not marked properly and we did not put freon in that unit we replaced a cfm        (we did put the freon in at no charge to unit 5 because we replaced the compressor and that warranty on that freon is up after 90 days per there warranty company and the only reason she got that for free is because we wanted the complaint removed and now she is trying to do that again to get it for free)

I had contacted another company, the part does not weight i0lbs only with the liquid in it, which must be removed in order to move the part from the unit in the first place. So that is false what they are stating. As well as contacted the trash company which has no policy against it being In the regular trash. As well there is no law that I can not dispose of it myself, it is my property and I could do what I want with it if I please.

We have the part and we attempted to put the part in on 6/2/14 at 6 pm at night and the homeowner refused.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The company not only sincerely apologized to me, but sent out a fantastic tech to look over and repair my furnace. The whole process start to finish took two emails...

between us to get scheduled and the tech was out right away. 
Regards,
[redacted]