Father and Son Moving and Storage of Connecticut

Dear [redacted] & The Revdex.comWe actually just hour prior to this replied to an email from [redacted] We apologize that the driver did not handle this as he should haveA claim form was mailed out and we will handle this from our office ourselvesSo sorry this had to go this route but we will do what we can to help

Hello Revdex.com and Mr***,This complaint is quite unwarranted as this claim is something that is currently being dealt with personally by the owner of our company Please see points below.Mr [redacted] was aware that only men were coming to do this move and we arranged only as opposed to men because this was supposed to be 1st floor to 1st floor with no stairs(Mr [redacted] did receive email confirmation in regard to this) Mr***'s rate was for the men as opposed to the men which would cost moreOn day we were late this is due to an unforeseen scheduling errorThis customer was scheduled for a window of time and the job prior took longer than expected(It may not mean much to the customer but our apologies were issued)On day same reasonThere have been multiple communications between our owner and Mr***The piano was taken back to our warehouse as a courtesy and was going to be redelivered the following day with men at no addl charge because with the stairs this was going to be a man jobMr [redacted] called and instructed us NOT to touch the piano from this point on.Up to this point no monies have been collected from Mr***.Mr [redacted] called and was allowed onto our property to view his piano which is not our policyA claim form was emailed to Mr [redacted] on 12/21/and has yet to be returned completed(This is usually the first step before any communications on any claim) Our owner had been communicating with Mr*** prior to the claim form being sent as a courtesy and is not our procedureMr [redacted] contacted his own piano contractor about 2-weeks ago who has yet to set an appointment to pickup the piano from our officeAt least one message has been left for Mr***'s piano contractorA voicemail message was left for Mr [redacted] just before the Christmas holiday in regard to his contractor not contacting us for a pickup appointmentWe had our own privately owned piano tuner/repair person [redacted] Wallingford, CT come inspect the piano and she stated that there are no issues with the workings of the piano, just the visible damage to the piano legWe are a bit taken back by the fact that Mr [redacted] chose to contact the Revdex.com in regard to this and now insist that he complete the claim form and mail it back to us At this point we are not prepared to agree on any sort of compensationThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr [redacted] and The Revdex.comTo The best of our knowledge the check has been mailed and even cashed alreadyWe apologize if the refund was not instant but accounts payable personnel are not here every week

Complaint: [redacted] I am rejecting this response because:To start with, there were only men that came to the house not and I made it very clear that it was a 2nd floor of a raised ranch houseWe have two witnesses one which is a lawyer and one is a pastor that will confirm that there were only menAlso when I spoke to the owner he said that there was supposed to be men but the third man was sent to another job which is why there was only twoThe owner of the company was "handling" the issue personally, however that consisted of one phone call and then I never heard from him againI have called the company several times as well as leaving voicemails on the owners personal phone with no call backThe piano has not been picked up because the owner has not called back and has not taken responsibility for paymentAll of the claims I have made are accurateThe owner is not dealing with it personally instead the company has decided to ignore all phone calls and messages with zero communication from the ownerI did not authorize anyone to do anything to the piano and unless the companies piano repair person took the piano apart I dont see how they diagnosed the problems that were caused from dropping the piano, which my wife personally witnessedThe company was told not to touch the piano because they proved that they were not capable of competently moving itThe piano was taken back to the warehouse because the company was not prepared to move it and the suggestion from the company was to leave the piano in a cold, unheated garage over night which was not acceptableSince the company had broken the leg off of the piano we decided that it was not wise to let them continuously try and move it If all I need to do is fill out the claim form and they will pay for the move and repair then that should have been communicated to me which it was notThe claim form was sent, however since I began the process with the owner that is how I was expecting to end itIf that is not how the company "normally" deals with these issues and that is not how the claims processes works then, once again, this needs to be communicated by the company Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not think their response is satisfactory to me, but I do not have more time to deal with them, so I choose to accept itThey should mail the check to: [redacted] ***Also, they should notify me at [redacted] when the check has been mailedThanks to Revdex.com Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would like to make it VERY clear, I was told by Father and Son moving that in order to have any conversation about my damaged furniture, that I would have to fill out that form( Which now your saying is an Insurance claim form)I was actually advised how to fill this outNOWHERE on this form does it state it is an insurance formI have a copyI asked multiple times to speak to the owner, offering to go to the company in Wallingford, to rectify this situation and was told that if I came there I would be arrested(More bullying and threatening behavior)I have done everything that I could to be made hold, even taking a loss for my damaged itemsI received a phone call today, and a message was leftI tried to call the number and it was transferred to another out of state number which I left a messageI feel that I am being taken advantage of in multiple waysI look forward to speaking to the owner to rectify this immediately Sincerely, [redacted]

Hello Mrs [redacted] & The Revdex.comThis is to advise that According to our bank records the check was cashed on 10/14/We would assume this matter will be closedWe do apologize this went this farPlease accept our apologies Father & Son

Hello.We understand that Mr [redacted] has a right to reject our responseAs of 1/14/the piano was in fact picked up by Mr***s piano contractorWe still need the claim form filled outOur policy is that first we send a claim form, once returned filled out we will respondWe did Mr [redacted] a courtesy by changing the way this is done as to attempt to satisfy himWe are now a bit curious why we are not getting this claim form returned as requestedThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have spent too much time dealing with their terrible service, while I was writing my *** dissertation on a very tight scheduleI need them to compensate for my time loss, in addition to the $which I should never have paid to themThey can decide how much the compensation is, but they ought to compensate my Sincerely, [redacted] ***

Hello *** *** & The Revdex.com. We must stand by our offer of $and state that we had apologized for errors which were typos and we feel that that should be sufficientWe apologize of *** *** does not feel the same way. Father & Son Moving & Storage

Tell us why here...Hello *** *** & The Revdex.com.Please be advised that it was not our intention to mislead the customerOur accounts payable deptstated to the dispatch office that the check was in fact mailed out and this was relayed to the customerWhat we will do is tomorrow we will
verify that the check did not go out and we will issue a new check and write this one out in the amount of $The additional $will be compensation for the check issuing mishap.We really apologize for thisHaving to have the customer contact the Revdex.com was absolutely not our intentionAgain Our apologies. Father & Son

Hello R*** & Revdex.comThis is the response to the claim receivedAs per our contract in regard to damage, a claim form must be completed by the customer in order for us to process any claim and reply with a settlement of some sortThe claim form was emailed to *** on Dec 19th
2015. This was known to be Mr*** email addressWe did not receive the completed claim form as of the writing of this responseToday the same claim form was sent out again to that same address as well as ***Once we receive the claim form we will review and send out a settlementPictures of any noted damage can be emailed to *** or included with the claim form. In order for us to expedite this claim we can allow the claim for to be emailedThis is something that is usually required to be postal mailedWe will also attach the claim form pages here with this responseBased on this the *** should have copies of the claim formThank YouFather & Son Moving

Complaint: ***
I am rejecting this response because:
To start with, there were only men that came to the house not and I made it very clear that it was a 2nd floor of a raised ranch houseWe have two witnesses one which is a lawyer and one is a pastor that will confirm that there were only menAlso when I spoke to the owner he said that there was supposed to be men but the third man was sent to another job which is why there was only twoThe owner of the company was "handling" the issue personally, however that consisted of one phone call and then I never heard from him againI have called the company several times as well as leaving voicemails on the owners personal phone with no call backThe piano has not been picked up because the owner has not called back and has not taken responsibility for paymentAll of the claims I have made are accurateThe owner is not dealing with it personally instead the company has decided to ignore all phone calls and messages with zero communication from the ownerI did not authorize anyone to do anything to the piano and unless the companies piano repair person took the piano apart I dont see how they diagnosed the problems that were caused from dropping the piano, which my wife personally witnessed.
The company was told not to touch the piano because they proved that they were not capable of competently moving itThe piano was taken back to the warehouse because the company was not prepared to move it and the suggestion from the company was to leave the piano in a cold, unheated garage over night which was not acceptableSince the company had broken the leg off of the piano we decided that it was not wise to let them continuously try and move it
If all I need to do is fill out the claim form and they will pay for the move and repair then that should have been communicated to me which it was notThe claim form was sent, however since I began the process with the owner that is how I was expecting to end itIf that is not how the company "normally" deals with these issues and that is not how the claims processes works then, once again, this needs to be communicated by the company
Sincerely,
*** ***

The owner of the company Walter explains that he called Mr*** a day or two before Christmas and left a voicemail asking Mr*** to contact your piano contractorHe states he also left a message for your piano contractorHe has in fact had more than phone conversation with Mr***We wish to help Mr*** but if Mr*** states that we were ignoring him which is not true and if that was the case then Mr*** should have simply filled out the claim form at that pointThis has not been doneWe have contacted *** *** on more than one occasion in regard to pickup which is something that should not be our responsibilityMr*** stated to us that *** *** was going to contact usSpeaking to *** *** yesterday they stated that they "dropped the ball" in regard to pickup and they were very apologeticIf Mr*** wishes us not to touch the piano as he stated then he should have the piano picked up and inspected by his own contractor *** ***We insist that Mr*** fill out the claim form that was sent to him and return it back to us via postal mailAt that point we will review and respond accordinglyFrom this point on, all communications should be either through the Revdex.com or through email at ***We will accept telephone communications from *** *** in regard to pickupAgain, we would like to help Mr***, but need to move along procedurally.Thank You Again

Mr***Please be advised that refund/overpayment checks go out once a monthTo the best of our knowledge this was explained in a prior phone conversationWe shall get the refund check out asap

Tell us why here...Hello *** *** & The Revdex.comPlease be advised that it was not our intention to mislead the customerOur accounts payable deptstated to the dispatch office that the check was in fact mailed out and this was relayed to the customerWhat we will do is
tomorrow we will verify that the check did not go out and we will issue a new check and write this one out in the amount of $The additional $will be compensation for the check issuing mishap.We really apologize for thisHaving to have the customer contact the Revdex.com was absolutely not our intention
Again Our apologies.
Father & Son

Hello Mrs*** & The Revdex.com.This is to advise that According to our bank records the check was cashed on 10/14/We would assume this matter will be closedWe do apologize this went this farPlease accept our apologiesFather & Son

The owner of the company Walter explains that he called Mr*** a day or two before Christmas and left a voicemail asking Mr*** to contact your piano contractorHe states he also left a message for your piano contractorHe has in fact had more than phone conversation with Mr***
We wish to help Mr*** but if Mr*** states that we were ignoring him which is not true and if that was the case then Mr*** should have simply filled out the claim form at that pointThis has not been done
We have contacted *** *** on more than one occasion in regard to pickup which is something that should not be our responsibilityMr*** stated to us that *** *** was going to contact usSpeaking to *** *** yesterday they stated that they "dropped the ball" in regard to pickup and they were very apologetic
If Mr*** wishes us not to touch the piano as he stated then he should have the piano picked up and inspected by his own contractor *** ***We insist that Mr*** fill out the claim form that was sent to him and return it back to us via postal mailAt that point we will review and respond accordinglyFrom this point on, all communications should be either through the Revdex.com or through email at ***We will accept telephone communications from *** *** in regard to pickup
Again, we would like to help Mr***, but need to move along procedurallyThank You Again