Father and Son Moving and Storage of Connecticut

HelloWe understand that Mr*** has a right to reject our responseAs of 1/14/the piano was in fact picked up by Mr***s piano contractor
We still need the claim form filled outOur policy is that first we send a claim form, once returned filled out we will respondWe did Mr*** a courtesy by changing the way this is done as to attempt to satisfy himWe are now a bit curious why we are not getting this claim form returned as requested
Thank You

Dear *** *** & The Revdex.comPlease be advised that in a few of our our email correspondences with *** *** we apologized for making one or two simple errors such as typing *** instead of *** and another was typing *** ** instead of *** *** *** became very,very upset at these mistakes
and we apologized through emailsThen at one point even offered for the company owner to call him which the owner did times and left voice mailsMr *** called back after each voicemailIt was a little back and forth with voice mails and then *** *** filed with the Revdex.com. In regard to the time issue: Upon checking the gps for that day on the truck we find that *** *** would in fact have half hour on the arrival part of the move as well as one quarter hour on the delivery side for a total of 3/of an hour $We will gladly refund that back to *** *** and we apologize again for the typos on the paperworkPlease supply an address for a check to be mailed. Thank You. Father & Son

Hello R*** & Revdex.com
This is the response to the claim receivedAs per our contract in regard to damage, a claim form must be completed by the customer in order for us to process any claim and reply with a settlement of some sortThe claim form was emailed to
href="mailto:[email protected]">*** on Dec 19th 2015. This was known to be Mr*** email addressWe did not receive the completed claim form as of the writing of this responseToday the same claim form was sent out again to that same address as well as ***Once we receive the claim form we will review and send out a settlementPictures of any noted damage can be emailed to *** or included with the claim form. In order for us to expedite this claim we can allow the claim for to be emailed
This is something that is usually required to be postal mailed
We will also attach the claim form pages here with this responseBased on this the *** should have copies of the claim form
Thank YouFather & Son Moving

Hello *** *** and The Revdex.com.Revdex.com please be advised that our owner has or will be contacting *** *** in regard to this claim to discuss and possibly come to a resolution. In regard to the claim this was not just a request for a refund*** *** was in fact filing an insurance claim
for $(paperwork can be supplied) besides the $We sent men to the home to reassemble a bed which was doneThen we sent an expert wood worker to the home to repair the visual as well as addl structural damageThe repair was complete but according to *** *** the bed squeakedWe have no idea if this bed squeaked prior to the move and the woodworker insists that the bed is as structurally sound as any bed could be We could have simply and legally offered a non negotiable settlement of $and not done anything else at all, but went over and above the included cents per pound per article insurance by sending people to the home timesThen to appease *** *** we offered $settlement which again is over and above anything we have done thus farThe reason for the release form that we require in order to receive a settlement is to release the company from any further legal issues in regard to the serviceThis is completely legal and is a very standard practice with many many companies throughout the United StatesThe reason we added the stipulation in regard to not leaving any negative reviews or removing any reviews already submitted is because we went over and above what was required of us and feel we have that rightThis is absolutely not considered bullying. *** has been privy to any and all communications in regard to this. As we can not speak for *** we feel they will have nothing negative to say in regard to our handling of this situation and we think that they would agree that we have been most attentive to this claim. Thank You.Worldwide/Father & Son Moving

I wouldn't recommend father and son moving to anyone! A piece of cable equipment was "stolen" not lost or damaged, and I was told to file a reportAfter I never received anything back from the company months later I was told that I should of filed a police report and that's when I found out that the paper work I filed only covered damage not theftThe gentlemen who I moved lives on $a month, had to sell some of his belongings to afford the move and now owes *** $for the theft of his cable boxShane on father and son moving for taking advantage of the elderly and not screening their employees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not think their response is satisfactory to me, but I do not have more time to deal with them, so I choose to accept it. They should mail the check to: [redacted]
[redacted]Also, they should notify me at [redacted] when the check has been mailed. Thanks to Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand that the company needs to follow their procedures however that is contrary to how they began dealing with it. I stand by my claim, my wife and I witnessed and experience this first hand and all claims are accurate and I stand by them which is why I have filed this complaint. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have spent too much time dealing with their terrible service, while I was writing my [redacted] dissertation on a very tight schedule. I need them to compensate for my time loss, in addition to the $112.5 which I should never have paid to them. They can decide how much the compensation is, but they ought to compensate my. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:To start with, there were only 2 men that came to the house not 3 and I made it very clear that it was a 2nd floor of a raised ranch house. We have two witnesses one which is a lawyer and one is a pastor that will confirm that there were only 2 men. Also when I spoke to the owner he said that there was supposed to be 3 men but the third man was sent to another job which is why there was only two. The owner of the company was "handling" the issue personally, however that consisted of one phone call and then I never heard from him again. I have called the company several times as well as leaving voicemails on the owners personal phone with no call back. The piano has not been picked up because the owner has not called back and has not taken responsibility for payment. All of the claims I have made are accurate. The owner is not dealing with it personally instead the company has decided to ignore all phone calls and messages with zero communication from the owner. I did not authorize anyone to do anything to the piano and unless the companies piano repair person took the piano apart I dont see how they diagnosed the problems that were caused from dropping the piano, which my wife personally witnessed. The company was told not to touch the piano because they proved that they were not capable of competently moving it. The piano was taken back to the warehouse because the company was not prepared to move it and the suggestion from the company was to leave the piano in a cold, unheated garage over night which was not acceptable. Since the company had broken the leg off of the piano we decided that it was not wise to let them continuously try and move it.   If all I need to do is fill out the claim form and they will pay for the move and repair then that should have been communicated to me which it was not. The claim form was sent, however since I began the process with the owner that is how I was expecting to end it. If that is not how the company "normally" deals with these issues and that is not how the claims processes works then, once again, this needs to be communicated by the company.
Sincerely,
[redacted]

Dear [redacted] & The Revdex.com. We actually just 1 hour prior to this replied to an email from [redacted] We apologize that the driver did not handle this as he should have. A claim form was mailed out and we will handle this from our office ourselves. So sorry this had to go this route but we...

will do what we can to help.

Hello.We understand that Mr. [redacted] has a right to reject our response. As of 1/14/16 the piano was in fact picked up by Mr. [redacted]s piano contractor. We still need the claim form filled out. Our policy is that first we send a claim form, once returned filled out we will respond. We did Mr. [redacted] a courtesy by changing the way this is done as to attempt to satisfy him. We are now a bit curious why we are not getting this claim form returned as requested. Thank You.

Complaint: [redacted]
I am rejecting this response because:
I am rejecting their claim and want to clarify the statement that was stated that I was refused to look into the truck. This is not a true statement at all, I was never offered to look into the truck after the move was complete. The movers were very tired after the long day and wanted to get on the road. The process to try an obtain reimbursement from damages done on the move was more lengthy then I thought it should have been. Walter the owner of he company, said to me are you sure some parts are not sitting in our PA home and are not actually lost. I had to on more than one occasion provide photos of all the damaged items. I called and was told yes they received and then followed up on my concern about not response. I then asked to speak to the owner, who was not aware of all the damages done. Over the phone we went over the damages and he asked if I had pictures to support the damages, I said I had sent them he said he hadn't seen them, he seemed most concerned with the damage to the [redacted] and asked for a receipt for just the purchase of the [redacted], which I provided. Yes he offered me $200, which I considered an insult he said he would send the paperwork for us to sign a release to accept the 200. Previously to the 200. off there was one for $100, which when I received I immediately called about and this I why I asked to speak to the owner, this was not mentioned in the claim. So upon talking to Walter on several occasions and providing the copy of the [redacted], that's when the 200 was offered he never send a release for that when I called to follow up on that and the fact that no check had been mailed to [redacted]. When I called to inquire knowing the 200 wasn't remotely satisfactory to me, Walter said he would double it to $400. I said still not good enough, he said again he would mail a release we never received it.
The whole thing started in PA when [redacted] called Father and Sons and hired them for the move to CT. Upon them showing up on Dec 3, 2015 I was first asked to sign a contract with [redacted], I said but what if something gets damaged and it's been signed, he said they had insurance for that and a claim form would be needed to be completed. While [redacted] was signing the contract, [redacted] had said to her quite frankly that we basically make our living by tips and it being the holiday season in all, please keep that in mind. [redacted] watched the movers and asked a couple of questions about the stacking of boxes on the dolly and if that was a good idea due to the fact they were marked fragile on some of them. They said we do it all the time. Then when it came time to move the fridge, they tried to slide the fridge across the floor to the stairway. [redacted] was watching this being done and noticed immediately that the new floor had been scratched, they said that fridges are usually on wheels and it can be wheeled, when they where asked why the didn't have the appliance belts that are normally used when moving appliances they said they don't use them. [redacted] said no to the wheeling due to the scratches that had been already made and where visible. They proceeded to get a dolly and bring it down the stair, but again another scratch occurred at the top of the stair. Upon the arrival to the CT house, a third mover had entered the picture, previous to that there were only 2 that loaded the house in PA. Some items where brought in the house through the garage and some through the front door. As items where bringing brought into the house we were directing which room the items should go in, upon noticing the use of the dolly we noticed some mud was on the floor, I said we just had the rugs cleaned the day before and could they please put something down to prevent more mud be tracked into the house. The first thing we noticed was the temperpedic bed mattress and the huge dirt smudges on 3 of it's sides and that the mattress was wet and then the more stuff that was brought in the more stuff we noticed and again something was mentioned and [redacted] said they don't handle that a claim would have to be put in. They did not reconnect the temperpedic bed as they should have because they disconnected it in PA, legs were also bent on the bed. The couch was brought in and the cushions were not put on the couch as they should've been. Bureau that were brought upstairs did not have the mirrors reattached to them I had to as that this be done. When [redacted] had mentioned that this really should have been a 2 day move and that they were tired, Mike said that when he moved to PA that him and another guy had moved the bed up 2 flights of stairs, he said well you can jump in here and help us! Very unprofessional!! The 2,000 plus [redacted] was brought into the house in pieces that was not how it was in PA house. All that was told was to take pictures and submit a complaint form yet again.
To also clarify yes [redacted] Lareau did sign the contract due to the fact I was in CT, but all of the items were mine and I was the one who paid them and I was also the one they called to inform me the bill would be more due to the weight and they told me how much. So this is the reason there might have been some confusion regarding names on the complaint. I still remain totally dissatisfied with Father and Sons moving, the lack of professionalism with [redacted]. The turn around time to try and resolve the damaged items and reimbursement of them. This complain needs to be reviewed again now the clarity of the names has been made.
Sincerely,
[redacted]

Hello Revdex.com and Mr. [redacted],This complaint is quite unwarranted as this claim is something that is currently being dealt with personally by the owner of our company.  Please see points below.Mr. [redacted] was aware that only 3 men were coming to do this move and we arranged only 3 as opposed to 4 men...

because this was supposed to be 1st floor to 1st floor with no stairs. (Mr. [redacted] did receive email confirmation in regard to this) Mr. [redacted]'s rate was for the 3 men as opposed to the 4 men which would cost more. On day 1 we were late this is due to an unforeseen scheduling error. This customer was scheduled for a window of time and the job prior took longer than expected. (It may not mean much to the customer but our apologies were issued)On day 2 same reason. There have been multiple communications between our owner and Mr. [redacted]. The piano was taken back to our warehouse as a courtesy and was going to be redelivered the following day with 4 men at no addl charge because with the stairs this was going to be a 4 man job. Mr. [redacted] called and instructed us NOT to touch the piano from this point on.Up to this point no monies have been collected from Mr. [redacted].Mr. [redacted] called and was allowed onto our property to view his piano which is not our normal policy. A claim form was emailed to Mr. [redacted] on 12/21/15 and has yet to be returned completed. (This is usually the first step before any communications on any claim) Our owner had been communicating with Mr. [redacted]  prior to the claim form being sent as a courtesy and is not our normal procedure. Mr. [redacted] contacted his own piano contractor about 2-3 weeks ago who has yet to set an appointment to pickup the piano from our office. At least one message has been left for Mr. [redacted]'s piano contractor. A voicemail message was left for Mr. [redacted] just before the Christmas holiday in regard to his contractor not contacting us for a pickup appointment. We had our own privately owned piano tuner/repair person [redacted] Wallingford, CT come inspect the piano and she stated that there are no issues with the workings of the piano, just the visible damage to the piano leg. We are a bit taken back by the fact that Mr. [redacted] chose to contact the Revdex.com in regard to this and now insist that he complete the claim form and mail it back to us.  At this point we are not prepared to agree on any sort of compensation. Thank You.

Hello Revdex.com & [redacted] as well as [redacted] who was our actual contracted party.At first we were not aware who this complaint was from as [redacted] was not on the contract. [redacted] was the actual customer as per the contract (see attached-3 pages)We would like to start with...

the issue of the price increase. To the contrary the actual weight and charges were emailed to the customer within hours of the pickup (see attached). The computerized certified weight ticket with the full weight (see attached) was with the driver at delivery and was readily available. We highly doubt that the customer was refused access to look inside the truck as stated. But we can understand how a small item can be overlooked (shop-vac wheel, jack stand top). In regard to the claim of damage. Please be advised that as per the contract signed by the customer it states specifically that "Except as specifically endorsed hereon All services and All articles received in good condition" This statement in itself waives the right of any claim on the shipment unless otherwise noted at time of delivery. Please also note that as per the contract the included insurance at no cost to the customer is at .60 cents per pound per article. This is not just our insurance this is what any moving company in the United States is required to supply. A settlement was offered at $200.00 but [redacted] stated she was not satisfied with that amount. After some consideration we chose to offer a Flat $400.00 final settlement offer which is over and above the .60 cents per pound signed for.  We stand by this offer and think it is more than fair. We apologize if this move was not up to our standards as well as your expectations. Thank You Father & Son Moving. Please note 6 pages attached.

Hello [redacted] & The Revdex.comThis move entailed quite a lot of extra labor time at delivery for which the office was attempting to charge the customer for and at the same time another dept in the office was settling a claim for the same customer. We have resolved this issue and the check in the...

Revdex.com claim amount shall be sent out.  Dr. [redacted] you shall not be contacted in regard to any amount due from your move. Our apologies for the confusion and we are sorry you had to take it to the Revdex.com. The check will be mailed out within 2 weeks.  Again Our apologies Father & Son Moving Claims Dept.

Hello Mrs. [redacted] & The Revdex.com.
This is to advise that According to our bank records the check was cashed on 10/14/16. We would assume this matter will be closed. We do apologize this went this far. Please accept our apologies.
Father & Son

Mr. [redacted] and The Revdex.com
To The best of our knowledge the check has been mailed and even cashed already. We apologize if the refund was not instant but accounts payable personnel are not here every week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They demanded cash on delivery.  Why should I have to wait 30 days or more for a refund.
Sincerely,
[redacted]