Father and Son Moving and Storage of Connecticut

Hello Revdex.com and Mr. [redacted],
This complaint is quite unwarranted as this claim is something that is currently being dealt with personally by the owner of our company.  Please see points below.
Mr. [redacted] was aware that only 3 men were coming to do this move and we arranged only 3 as...

opposed to 4 men because this was supposed to be 1st floor to 1st floor with no stairs. (Mr. [redacted] did receive email confirmation in regard to this) Mr. [redacted]'s rate was for the 3 men as opposed to the 4 men which would cost more. On day 1 we were late this is due to an unforeseen scheduling error. This customer was scheduled for a window of time and the job prior took longer than expected. (It may not mean much to the customer but our apologies were issued)
On day 2 same reason.
There have been multiple communications between our owner and Mr. [redacted].
The piano was taken back to our warehouse as a courtesy and was going to be redelivered the following day with 4 men at no addl charge because with the stairs this was going to be a 4 man job. Mr. [redacted] called and instructed us NOT to touch the piano from this point on.
Up to this point no monies have been collected from Mr. [redacted].
Mr. [redacted] called and was allowed onto our property to view his piano which is not our normal policy.
A claim form was emailed to Mr. [redacted] on 12/21/15 and has yet to be returned completed. (This is usually the first step before any communications on any claim) Our owner had been communicating with Mr. [redacted]  prior to the claim form being sent as a courtesy and is not our normal procedure.
Mr. [redacted] contacted his own piano contractor about 2-3 weeks ago who has yet to set an appointment to pickup the piano from our office.
At least one message has been left for Mr. [redacted]'s piano contractor.
A voicemail message was left for Mr. [redacted] just before the Christmas holiday in regard to his contractor not contacting us for a pickup appointment.
We had our own privately owned piano tuner/repair person [redacted] Wallingford, CT come inspect the piano and she stated that there are no issues with the workings of the piano, just the visible damage to the piano leg.
We are a bit taken back by the fact that Mr. [redacted] chose to contact the Revdex.com in regard to this and now insist that he complete the claim form and mail it back to us.  At this point we are not prepared to agree on any sort of compensation.
Thank You.

Complaint: [redacted]
I am rejecting this response because: I would like to make it VERY clear, I was told by Father and Son moving that in order to have any conversation about my damaged furniture, that I would have to fill out that form. ( Which now your saying is an Insurance claim form). I was actually advised how to fill this out. NOWHERE on this form does it state it is an insurance form. I have a copy. I asked multiple times to speak to the owner, offering to go to the company in Wallingford, to rectify this situation and was told that if I came there I would be arrested. (More bullying and threatening behavior). I have done everything that I could to be made hold, even taking a loss for my damaged items. I received a phone call today, and a message was left. I tried to call the number and it was transferred to another out of state number which I left a message. I feel that I am being taken advantage of in multiple ways. I look forward to speaking to the owner to rectify this immediately.
Sincerely,
[redacted]

Mr. [redacted] and The Revdex.comTo The best of our knowledge the check has been mailed and even cashed already. We apologize if the refund was not instant but accounts payable personnel are not here every week.

Hello Revdex.com & [redacted] as well as [redacted] who was our actual contracted party.
At first we were not aware who this complaint was from as [redacted] was not on the contract. [redacted] was the actual customer as per the contract...

(see attached-3 pages)We would like to start with the issue of the price increase. To the contrary the actual weight and charges were emailed to the customer within hours of the pickup (see attached). The computerized certified weight ticket with the full weight (see attached) was with the driver at delivery and was readily available.
We highly doubt that the customer was refused access to look inside the truck as stated. But we can understand how a small item can be overlooked (shop-vac wheel, jack stand top).
In regard to the claim of damage. Please be advised that as per the contract signed by the customer it states specifically that "Except as specifically endorsed hereon All services and All articles received in good condition" This statement in itself waives the right of any claim on the shipment unless otherwise noted at time of delivery. Please also note that as per the contract the included insurance at no cost to the customer is at .60 cents per pound per article. This is not just our insurance this is what any moving company in the United States is required to supply. A settlement was offered at $200.00 but [redacted] stated she was not satisfied with that amount. After some consideration we chose to offer a Flat $400.00 final settlement offer which is over and above the .60 cents per pound signed for.  We stand by this offer and think it is more than fair.
We apologize if this move was not up to our standards as well as your expectations.
Thank You Father & Son Moving.
Please note 6 pages attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted] & The Revdex.com,
This is in response to the Revdex.com complaint.
Please understand that according to our contract we can not assume responsibility for any claim on jewelry or monies. The contract states this and adds to please have these items removes prior to loading. The...

claim states that the customer contacted the police and it is for this reason that we have not yet responded to the claim form. We assumed this was still an ongoing investigation. Furthermore we were contacted by the claimants homeowners insurance company and they had informed us that they were handling the claim for their client. We have included a copy of the addendum contract signed by the customer. Please see last paragraph.
Anything further needed please feel free to contact us in writing.
[redacted].

Mr. [redacted].
Please be advised that refund/overpayment checks go out once a month. To the best of our knowledge this was explained in a prior phone conversation. We shall get the refund check out asap.

Complaint: [redacted]
I am rejecting this response because: I understand that the company needs to follow their procedures however that is contrary to how they began dealing with it. 
I stand by my claim, my wife and I witnessed and experience this first hand and all claims are accurate and I stand by them which is why I have filed this complaint. 
Sincerely,
[redacted]

Dear [redacted] & The Revdex.com,This is in response to the Revdex.com complaint. Please understand that according to our contract we can not assume responsibility for any claim on jewelry or monies. The contract states this and adds to please have these items removes prior to loading. The claim states that...

the customer contacted the police and it is for this reason that we have not yet responded to the claim form. We assumed this was still an ongoing investigation. Furthermore we were contacted by the claimants homeowners insurance company and they had informed us that they were handling the claim for their client. We have included a copy of the addendum contract signed by the customer. Please see last paragraph. Anything further needed please feel free to contact us in writing. [redacted].