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Fay Servicing, LLC

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Reviews Fay Servicing, LLC

Fay Servicing, LLC Reviews (97)

I pray that your loan is not sold to this companyThe customer service is below sub par

Final Consumer Response /* (450, 5, 2014/01/30) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

We have called this company numerous times to talk to them about are loan and they don't return phone callsIt is so frustrating trying to deal with this companyI would never recommend them for a loan

November 13, 2017 *** ***
*** * *** **
*** **
*** RE: Account Number: *** Property Address: *** * *** *** *** ** *** ID Number: *** Dear Mr***: We are in receipt of your complaint filed with the (“”) on November 2, In your complaint, you requested loss mitigation assistance. Fay Servicing, LLC (“Fay”) received your first and only submitted loss mitigation application on October 11, 2017, which was subsequently reviewed and deemed completeEnclosed is the Acknowledgement of Complete Loss Package sent on October 12, On October 27, 2017, a loss mitigation evaluation was completed wherein we offered you the opportunity to enter into a Trial Period Plan (“TPP”) under the Fay Servicing Modification ProgramTo accept the TPP offer, you must remit the first TPP payment of $1,by December 1, Additionally, if you do not intend to retain the subject property, you were also found eligible to pursue a Fay Servicing Deed-in-LieuPlease see Attachment B in the enclosed October 27, 2017, Evaluation Letter for further details Please contact your Personal Account Manager, Kevin ***, at (*** *** with any additional questions Sincerely, Legal DepartmentFay Servicing, LLC Enclosure CC:

On October 10, 2015, the customer submitted an initial complaint to the Revdex.comWe issued our response to both the and the customer on October 19, The customer then rejected the response; however, did not provide any reasoning why or supporting evidenceAs such, since the customer did not provide any new questions or concerns to address, we are unable to provide a subsequent response

Initial Business Response /* (1000, 5, 2014/03/27) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Dear Ms***:
We received an email from the (, which included your complaint regarding our
credit reporting for the above-referenced loan
I apologize for the difficulties we had processing some of your paymentsYou do not have a late charge balance, and you are currently due for the April paymentWe strive to be more efficient in handling your payments
After careful review, we are submitting an electronic credit correction to all four major credit bureaus to remove all derogatory information in your credit report regarding our reporting in September of the August paymentThis correction may take up to days to reflect on your credit reportIn the meantime, we suggest you use this letter as evidence of the credit correction
We trust this letter addresses the concerns raised in your complaintIf you have any questions, please call us at X-XXX-XXX-XXXX
Compliance Department
Fay Servicing, LLC

Initial Business Response /* (1000, 5, 2014/07/23) */
Please see our attached response

Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title: [redacted]- Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Please See Attachment
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
They do not contest that any prior tax payment made was without my knowledge or consent. Their cause of action should be against [redacted], who made the payment and sold them the mortgage and not me.
They are ruining my credit.
Final Business Response /* (4000, 9, 2014/06/06) */
Please See Attachment

October 19, 2015
We are in receipt of your correspondence submitted to the Better...

Business Bureau ( on October 12, 2015 regarding the above referenced account and property. In your correspondence, you request we review the account for available loss mitigation assistance options.
Please understand that after careful review, the most recent loss mitigation application was denied for incompleteness. An application submission was received; however, the package was deemed incomplete as financial information and documentation was provided for [redacted] and not the co-borrower, [redacted], as well.
After speaking with your Account Manager, you advised [redacted] does not reside in the property and also signed a Quit Claim Deed. However, the Quit Claim Deed does not remove [redacted] from the Note as an accompanying divorce decree or court order was not executed to solely grant you the property. As such, the application was considered incomplete because [redacted] did not provide financials.
However, in an effort to provide as much assistance as possible, we are currently re-reviewing the application based on your financial information only. Once we have reached a determination, a new evaluation letter will be sent providing the updated outcome of our loss mitigation evaluation. We confirm no further information or documentation is needed at this time.
Further, a previous loss mitigation program was previously offered but you have since defaulted on this plan. A Trial Modification Agreement was implemented with an effective first due date of October 01, 2014. All three trial payments were made in a timely manner and the permanent modification was implemented for a start date of January 01, 2015. A first modified payment was applied to satisfy the January 2015 installment; however, the payments received for February 2015, March 2015, April 2015, May 2015, and June 2015 were returned as your bank account did not hold sufficient funds to support the withdrawals. Thus, the account remains due for February 2015.
We trust the information provided has addressed the concerns outlined in your correspondence. Should you have any further questions or concerns, please feel free to contact your Account Manager, [redacted]
Compliance Department

Complaint: [redacted]
I am rejecting this response because:
John [redacted]I reject the response due to the fact that I gave Fay Servicing my new address ![redacted] Key West Fl 33040. there agent failed to note the new address. All calls were taped according to them. they have never reported the lien payed in full. I still have not received the taxes payed.

They are horrible period. This company has finally tried to get with modern times and switched their bill pay to an electronic payee in order to get the payments faster. I welcome this change, however in May I sent my payment 3 times only to have it returned 3 times, I have received several threatening calls about "Missed" payments, I have also received letters explaining that it was returned due to their error and that it is all corrected. It is June now, and I sent them both payments and these incompetent people have sent it back again!!! I guess my loan is satisfied!!

Get a lawyer! We are in this situation due to job loss and have two special needs children. First represenitive said we were denying home appraisal and turned us over to forclosure department. Next represenitive very rude! He would change his tone of voice to try and intimidate me. I've serviced the public all my working career and I would not ever treat another person like he did. This last represenative I thought was kind , told my husband on a three way phone call with a different company we decided to seek help from. That we have a sale date on our house May 12 and the sheriffs department will show up at our door and make us leave.He stated we were notified by a taped note to our door back in November. We said we have never recieved any type of notification and Illinois is a judicial state and have recieved nothing stating a date we have to be out by.That was last phone call with them. We got a lawyer and they confirmed our house was not in forclosure and no sale date posted. If Fay Servicing wants to address this they can call my lawyer. Eric [redacted] law firm and talk to Sarah.

Very difficult to deal with. Very poor communication. Had to go with another mortgage after wasting time with this company. Smooth easy process with new company. Was assigned case manager and had to endure harassment for payment even though was signed up for electronic payments. Accidentally made over payment and had to wait over month for refund. The company did not care whatsoever that the over-payment was a hardship. Unable to speak to managers and front line people had no idea what was going on.

Fay Servicing bought my home loan at the first of the year 2016. Every time that I call I get a live American speaking person. For that I am grateful.. With every call all of my my questions have been answered. As I struggle to keep my home after losing my job to budget cuts and adding poor health to that, I am also thankful to have Fay and their staff trying to assist me in acquiring a modified mortgage. I have never had any negative experiences with Fay Servicing. I realize they are in this to make money not carry free loading home buyers. As human beings we sometimes expect to much and must realize that we need to work with our creditors to the best of our ability with honesty and integrity. By doing so we can expect the same in return. I will follow up after we have heard back from Fay Servicing. As for now, My experience has been very positive, and I plan to do my best to keep it that way.

Initial Business Response /* (1000, 5, 2014/09/12) */
Dear Ms. [redacted]:
We received your complaint to the ( regarding your online account and the overdraft of your payments, and I have been assigned to research and respond. Enclosed is a payment history...

for your reference. We sincerely apologize that you have been having a difficult time accessing our website.
Our records reflect that a payment had been scheduled on our website on July 11, 2014 to be automatically withdrawn from your personal account on August 5, 2014. A check was received two days after the withdrawal occurred as scheduled. The payment we received on September 5, 2014 was scheduled on our website on August 12, 2014. We did not schedule these payments to be withdrawn; however, given you were having troubles accessing the website, you may have been unaware or unable to verify that you had scheduled these payments.
On September 11, 2014, we reversed the payment of $1,001.72 and returned it you in the form of a check. Given the difficulties you have had with our website in connection with these payments, we will be happy to reimburse you for the fees you have incurred in your personal account. Please provide us a copy of your personal bank statement so we can verify and refund the fees.
Also enclosed is an ACH Form that you may complete and return with a copy of a cancelled check, if you were interested in a free and easy service to automatically withdraw your payment from a personal account each month. It can save on postage and provide you the certainty that we will receive a payment each month.
We trust this letter responds to your complaint. If you have any questions, please feel free to call your personal account manager, [redacted] directly at X-XXX-XXX-XXXX.
Compliance Department
Fay Servicing, LLC

Complaint: [redacted]
I am rejecting this response because:Is there a way that I can request from Fay Servicing LLC a change in my due date?  If so how can I go about this?
Sherri [redacted]

Initial Business Response /* (1000, 5, 2014/05/02) */
Attached is our response to your complaint and a Borrower Assistance Form for you to complete and return.
Initial Consumer Rebuttal /* (3000, 8, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the...

I dont agree. I have provided [redacted] statement copies for November 2013- February 2014.
I paid $788.86 to [redacted] of [redacted] on 11/20/13. I paid $788.86 to [redacted] of [redacted] on 12/2013. also for January paid [redacted] Of [redacted] $788.86. On February 2014, I paid [redacted] Servicing $788.86.
The compliance officer needs to check my account with [redacted] or [redacted] Managers. They have copies of my [redacted] statements scanned in there system
Final Business Response /* (4000, 10, 2014/05/07) */
Attached is our response to this rebuttal.
Thank you.

Initial Business Response /* (1000, 5, 2014/06/27) */
Please see attachement
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

February 8, 2017   Perry L. [redacted] & Ruth A. [redacted] ME 04901  ...

RE:                                      ... Account Number:               [redacted]                                         ... Property Address:              [redacted] Waterville, ME 04901                                         ... ID Number:                 [redacted]   Dear Mrs. [redacted]:   Fay Servicing, LLC (“Fay”) is in receipt of your complaint submitted to the (“”) on February 2, 2017 regarding your above-referenced mortgage loan account, wherein you requested explanation of the recent increase in your monthly escrow payment.   Fay acquired your account for servicing as of October 1, 2016. At the time, the total monthly payment amount was $553.87, which included a $406.86 Principal & Interest payment, a $114.46 escrow deposit and a $32.55 escrow adjustment. The $114.46 escrow deposit was collected in payment of the annual city/town tax installment of $1,373.60, while the $32.55 escrow adjustment was collected as payment of the escrow shortage. Specifically, when the escrow account was analyzed by [redacted] Home Loans (“[redacted]”) on June 25, 2016, the anticipated low point escrow balance was negative $1,724.48 and the allowable required balance was $228.92; therefore, the total escrow shortage was negative $1,953.40. For your convenience, [redacted] spread the total shortage over 60 months and included it in your monthly payment as a $32.55 escrow adjustment, effective September 1, 2016. Enclosed is a copy of the Annual Escrow Account Disclosure Statement sent to you by [redacted] on June 25, 2016.   Upon our acquisition of your account for servicing, we analyzed the escrow account on November 16, 2016. The analysis resulted in an increased total monthly payment of $725.97, effective for the January 9, 2017 monthly mortgage payment. Included in this overall remittance amount is the $406.86 Principal & Interest payment, a $144.59 escrow deposit and a $174.52 escrow adjustment. Please understand that the current annual city/town tax has increased from $1,373.60 to $1,735.08, and as such, the escrow deposit increased from $114.46 to $144.59. Further, the escrow adjustment amount increased from $32.55 to $174.52 because the projected low point of negative $1,805.09 is less than the required low point of $289.18. Thus, the overall shortage of $2,094.27 was spread over 12 monthly payments as a $174.52 escrow adjustment. The account presently displays due for February 09, 2017 in the regular monthly payment amount of $725.97. Enclosed is a copy of the Fay Escrow Account Disclosure Statement dated November 16, 2016.   We trust the information provided has addressed the questions and concerns raised in your complaint. Please contact your personal Account Manager, Mounir [redacted], at ([redacted] if you require additional attention.   Sincerely,   Compliance Department Fay Servicing, LLC   cc:   Enclosures Tell us why here...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: 440 S La Salle St STE 2000, Chicago, Illinois, United States, 60605-5011


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