Feddick Window & Door Corp. of Tucson

The
Revdex.com
KSt., NW, 10th Floor
Washington,
DC
Re: ID# ***
Dear
***
***:
Thank
you for your inquiry received on 07/06/2016.
On behalf of Dominion National we thank you for your interest with our
Member’s complaint and giving us the opportunity to address his concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our
Grievance and Appeals Department will research the Member’s complaint and reach
out to the Member directly to resolve his concerns
On
behalf of Dominion Dental, we regret that the Member’s interaction with our
Member Services Department did not meet his expectations. Providing excellent customer service is one
of our most important values, and our goal is to always extend quality service
to our members.
If
we can be of further assistance, or if you have any questions regarding this
matter, please feel free to contact me directly at ###-###-#### Ext*** or ***@dominionnational.com
Sincerely,
Carey
W***
Manager
of Grievances and Appeals
We Work For Your
Benefit

Dear *** ***: Thank you for your inquiry received on 11/14/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality
of our service. Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or ***@dominionnational.com Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

Dear *** ***: Thank you for your inquiry received on 6/5/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality
of our service. Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or ***@dominionnational.com Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

Dear *** ***: Thank you for your inquiry received on 1/31/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his/her concerns; consumer feedback is essential for maintaining and improving the
quality of our service. Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his/her concerns. On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet his/her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or ***@dominionnational.com . Sincerely, Carey W***Senior Manager of Quality and Appeals We Work For Your Benefit l us why here

Dear Ms***: Thank you for your inquiry received on 8/04/2016. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality
of our service. Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve his concerns On behalf of Dominion Dental, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Extor *** Sincerely, Carey W*** Manager of Grievances and Appeals We Work For Your Benefit

Thank you for your inquiry received on 2/27/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality of our service.
Our Escalations Team will research the consumer complaint and reach respond directly to resolve his concerns If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or ***@dominionnational.com Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The claim is still pending and the dental office has not received the payment
Regards,
*** ***

Good afternoon -We have attempted outreach to *** *** via phone (twice) on 3/28/but were unable to leave a message because voicemail was not availableA written response was sent to the member but was likely not received prior to the new response forwarded to us todayWe thank you for assisting with coordinating resolution and will attempt additional outreach to the consumer today.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I apologize for my reject of Carey's response. I was no other way o line to type my responseI did a positive response the first time. My additional comments are below.I received Carey's letter on Friday, 23 Sep 2016. Carey provided me with a good con tact name and pone number. Dental Plans canceled my policy that day and said they would refund all of my money minus a $processing fee.I was in a three way conference call on Monday, Sep 2016, With Management personal from Dental Plans.COM and Dominion National. We all agree that this complaint could be closed since the refund was being processed.I have now verify that we did receive the refund, I want to state that the dentalplan.com Resolve my issue the very first time I made con tact with them. After the two month of trying to reach management from Dominion.dental.com once they became invoice I received the correct information to get this matter close. Both management teams were extremely polite and courteous

Dear *** ***: Thank you for your inquiry received on 9/11/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality
of our service. Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or ***@dominionnational.com Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

From: Date: Tue, Sep 20, at 11:AMSubject: Re: cid *** / *** ***To: *** *** Yes they did and this matter has been resolvedThank you so much for your help and follow upPlease let me know any additional detail I can provide.***

Dear *** ***: Thank you for your inquiry received on 5/17/2017. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback
is essential for maintaining and improving the quality of our service. Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer resolve his concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at *** or *** Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

Dear *** ***: Thank you for your inquiry received on 12/06/2016. On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the
quality of our service. Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at *** or ***@dominionnational.com Sincerely, Carey W*** Senior Manager of Quality and Appeals We Work For Your Benefit

Dear *** ***: Thank you for your inquiry received on 5/20/2016.On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the
quality of our service. Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members. If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext*** or ***@dominiondental.com Sincerely, Carey W*** Manager of Grievances and Appeals We Work For Your Benefit

"line-height:115%,"sans-serif"">Re: ID# ***
Thank you for your
inquiry received on 1/20/2016. On behalf
of Dominion Dental Services, Inc., we thank you for your interest with our
Member’s complaint and giving us the opportunity to address his concerns;
Member feedback is essential for maintaining and improving the quality of our
service.
Our Grievance and
Appeals Department will research the Member’s complaint and reach out to the
Member directly to resolve his concerns
On behalf of Dominion
Dental, we regret that the Member’s interaction with our Member Services
Department did not meet his expectations.
Providing excellent customer service is one of our most important
values, and our goal is to always extend quality service to our members.
If we can be of
further assistance, or if you have any questions regarding this matter, please
feel free to contact me directly at ###-###-#### Ext*** or ***@dominiondental.com
Sincerely,
Carey W***
Manager of Grievances
and Appeals
We
Work For Your Benefit

Dear [redacted]:   Thank you for your inquiry received on 5/15/2017.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer...

feedback is essential for maintaining and improving the quality of our service.    Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer resolve her concerns.   On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at [redacted] or [redacted] .   Sincerely,       Carey W[redacted] Senior Manager of Quality and Appeals   We Work For Your Benefit

Dear Ms. [redacted]:
Thank you for your inquiry received on 2/26/2016. On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the...

quality of our service.
Our Grievance and Appeals Department researched the Member’s complaint and will reach out to the Member directly to resolve his concerns.
On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectations. Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members.
If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext. 3052 or [redacted] .
Sincerely,
Carey W[redacted]Manager of Grievances and Appeals
We Work For Your Benefit

Dear [redacted]:   Thank you for your inquiry received on 2/17/2017.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality...

of our service.    Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns.   On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted]@dominionnational.com .   Sincerely,    Carey W[redacted] Senior Manager of Quality and Appeals   We Work For Your Benefit

Dear [redacted]:   Thank you for your inquiry received on 6/6/2017.  On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address his concerns; consumer feedback is essential for maintaining and improving the quality...

of our service.    Our Grievance and Appeals Department will research the consumer complaint and respond directly to the consumer to resolve his concerns.   On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet his expectations.  Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers.    If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted]@dominionnational.com .   Sincerely,   Carey W[redacted] Senior Manager of Quality and Appeals   We Work For Your Benefit