Federated Consumer Products LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Got check for $Was charged a restocking feeThe product was sent back because it did not work properly, there should not be a fee for restocking Originally cost was $Would like the difference to be returned
Regards,
*** ***

September 16, 2015*** *** ***
*** *** *** ***
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order. Rest assured* *** ***, the service you received is not typical of FederatedConsumers’
level of customer satisfactionUnfortunately, we are experiencingproblems with the current Internet providerWhile we are working diligently toget this matter resolved, it will be 2-weeks before we can provide a possiblealternativeTherefore, under separate cover, we are sending a pre-paid postagelabel to return the productUpon receipt of your return, we will process yourrefund. Thank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at *** ***
Sincerely,*** ***Director of Compliance

Dear Customer,We gave you the link to our day Guaranty Policy which has been in effect for well over years,also told you to follow the instructions if you find that you qualify.It appears that you are upset due to the fact that you may not qualifyWe expect you tounderstand that a Return
Policy can not be altered to the desire of each customer, it is what it is.If you have read our Return Policy and not follow it , then we do not quite understand what you expect us to do.Thank you,The NaturalyPure Team

June 19, 2015 *** *** ***
*** *** *** *** ***
*** ** *** Dear *** ***
Our apologies for the delay of your refundThe refund check will be mailed to you on Monday, June 22, 2015. If you have any additional questions or concerns, feel free to contact me personally a* *** *** Sincerely, *** ***Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** **

September 8, 2015MsRuth Quint *** *** *** **
*** *** ** ***
*** *** ***
We sincerely apologize for the inconvenience you have experienced with your order.Rest assured, Ms*** the service you received is not typical of FederatedConsumer
Products’ level of customer satisfactionThe necessary steps arebeing taken to ensure this type of situation does not reoccur. A refund in the amount of $was mailed to you on September 1, Thankyou for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at (*** ***. Sincerely,Valerie M***Director of Compliance

September 17, 2015[redacted]   
[redacted]
[redacted]  [redacted]
 Dear Ms. [redacted], We sincerely apologize for the inconvenience you have experienced with your order. At this time, we are honoring your request to return the merchandise for a...

refund.Our returns address is: Returns Department, 8000 Freedom Ave NW, Canton, OH44720. A refund will be processed upon receipt of your return. Thank you for bringing this matter to our attention. If you should have a** other questionsor concerns, please contact me directly at [redacted].  Sincerely,Valerie M[redacted]Director of Compliance

Complaint: 11579580
I am rejecting this response because:This is not true, tracking history of the shipment didn't show that the product was arrived to UAE, second the seller informed me that the address I provided was not correct and they are going to charge me an extra amount for the shipping cost. I did not request the seller to ship to the same address, I only told him that the address I provided was correct and complete and it I am not going to pay any extra amount as the offer that I bought came with a free shipping. the seller took the decision of making a partial refund after that and I am not the one who asked for a refund.I have all communications between me and the seller that prove what I am saying above, please let me know how to send it. 
Regards,
[redacted]

We shipped, package came back, United Arab Emirates claimed Insufficient Address for returning. Customer wanted to reship to the same address. We refunded customer, minus $10.00 for shipping as stated on our guarantee. Actually cost us $12.00 to ship to United Arab Emirates. Customer had requested...

to reship to the same wrong address but refusing to pay the shipping cost.

Complaint: 11152475
I am rejecting this response because they make a big deal on how it's supposed to work very well and there's no way in 30 days you would know that it's working without an ultrasound.
Regards,
D[redacted]

May 20, 2015 [redacted] Dear [redacted]We are sorry to hear that you were not satisfied with your purchase of the Android Senior Tablets.Our records show per your conversation with our Customer Service Manager on May 8th, a...

pre-paid postagelabel to return the Tablets was mailed to you on May 11th. As our manager explained, we will honor a full refund upon receipt of your return. It is not uncommon for companies to require a restocking fee upon return of a product. Our return policy ispublished in the advertisement, explained at the time of sale, and arrives in writing with your order. In addition, our toll free customer service telephone number is provided on the packing slip included with your shipment should you have any questions or concerns.Federated Consumer Products makes every effort to educate consumers on its products and policies prior to thesale, allowing the consumer to make a well-informed decision prior to purchasing.If you have any additional questions or concerns, feel free to contact me personally at [redacted] Sincerely, [redacted]Director of Compliance

September 16, 2015[redacted]   
[redacted]
[redacted]  [redacted]
 Dear Mr. [redacted], We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, Mr. [redacted], the service you received is not typical of...

FederatedConsumer Product’s level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur.  We are mailing your full refund check today. Thank you for bringing this matter toour attention. If you should have any other questions or concerns, pleasecontact me directly at [redacted].  Sincerely, Valerie M[redacted]Director of Compliance

November
3, 2015[redacted]   
[redacted]Dear
[redacted]We
are sorry to hear that you were not satisfied with your order of the Senior
Simple Tablet.The
return policy, which was listed in the advertisement (copy attached), explained
at the...

time of your order, and received in writing upon delivery of your order,
states that a 15% restocking fee and shipping will be deducted from the refund.As
a one-time courtesy, we will honor your request for the remaining refund to
complete your refund in full. Please allow 7-10 business days for the refund to
arrive.If
you should have any further questions or concerns, please contact me directly
at [redacted] Sincerely,[redacted]Director
of Compliance

October 20, 2015[redacted]
[redacted]We sincerely apologize for the
inconvenience you have experienced with your order of the Senior Simple Tablet.Rest assured, Mr. [redacted], the service
you received is not typical of Federated...

Consumer Products’ level of customer
satisfaction. The necessary steps are being taken to ensure this type of
situation does not reoccur.A pre-paid postage label has been sent
to you under separate cover to return the tablet for a full refund. Upon
receipt of your return, your refund will be processed within 3-5 business days.Thank you for bringing this matter to
our attention. If you have any additional questions or concerns, feel free to
contact me personally at ([redacted].Sincerely,Valerie M[redacted]Director of Compliance

August 14, 2015[redacted]   
[redacted]
 Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Rest assured[redacted], the service you received is not...

typical of FederatedConsumer Products’ level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur.  Your refund check was mailed to you yesterday, August 14th. Thank you for bringingthis matter to our attention. If you should have any other questions orconcerns, please contact me directly at [redacted]  Sincerely, [redacted]Director of Compliance

Complaint: 11579580
I am rejecting this response because:First: The seller is claiming that the shipment didn't arrive to UAE so what is the reason he is deducting the shipping cost? Cost of what?Second: it looks that the seller has a lack of experience in shipping overseas, also there is a lack of confidence  form their customer service agent as he informed me by email after I made the order that they had experienced many problems with shipping to UAE before So if they knew that why they didn't reject the order from the beginning rather than cheating people and wasting their time? again I have all communication that prove the above  
Regards,
[redacted]

June 3, 2015  [redacted] Dear M[redacted] We sincerely apologize for the inconvenience you have experienced with your order of the Android Tablet. Our records show we have received your return, and a full refund in the...

amount of $130 is in process. Please allow up to 72 hours for the refund to appear on your account. If you have any additional questions or concerns, feel free to contact me personally at [redacted] Sincerely, [redacted]Director of Compliance

September 1, 2015[redacted]   
[redacted]
 
[redacted] We sincerely apologize for the inconvenience you have experienced with your order.Our records show your order of the Tablet was shipped on April 6, 2015. Yourpurchase was...

covered by a 30-day money back guarantee as stated in the advertisement,at the time of sale, and provided in writing with the delivery of your order.However, at this time, we will honor your request to return the product for a refund.Under separate cover, we are sending a pre-paid postage label to return theproduct. Upon receipt of your return, a full refund will be processed. If you should have any other questions or concerns, please contact me directly at [redacted].  Sincerely, Valerie M[redacted]Director of Compliance

August 6, 2015[redacted]   
[redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, [redacted] the service you received is not typical of...

FederatedConsumer Products’ level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur.  A refund in the amount of $124.93 was being mailed to you on Monday, August 3rd.Thank you for bringing this matter to our attention. If you should have anyother questions or concerns, please contact me directly at [redacted]  Sincerely, [redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  This business has in fact forwarded a refund check.
Regards,
[redacted]