Federated Consumer Products LLC

Goiters and nodules can be felt by probing by hand when they are not visible.Had you returned the first bottle within 30 days because it did not work for you,you would have been refunded.  After the first bottle, you continued to purchaseanother two, we definitely do not refund reorders. Folk reorder only when the product work for them.Now after 90 days you are asking for a refund. We like to point out to you againthat we follow our 30 day guarantee very strictly and do not deviate from it. Thank you,The NaturalyPure Team

I am rejecting this response because this is totally unfair to the consumer.  When a return is made they ask for half the bottle back so that only taking 15 pills and even after on whole bottle that wouldn't be enough to see if the nodules have reduced, plus they ask for a restocking fee which doesn't make sense because you can restock open medicine.
Regards,
D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November
18, 2015[redacted]   
[redacted]Dear
[redacted]We
sincerely apologize for the inconvenience you have experienced with your order
of the Senior Simple Tablet.Rest
assured, [redacted], the service you received is not typical of...

Federated
Consumer Products’ level of customer satisfaction. The necessary steps are
being taken to ensure this type of situation does not reoccur.Under
separate cover, we are sending a pre-paid postage label to return the Tablet
for a refund. Upon receipt of your return, your refund will be processed within
3-5 business days.Thank
you for bringing this matter to our attention. If you should have any other questions
or concerns, please contact me directly at [redacted] Sincerely,[redacted]Director
of Compliance

We can email picture of customer's package that shows it did reach United Arab Emirates and was check-marked "Incomplete Address" and returned back to us. Customer still claims his address is correct and wanted us reship to the same address. We refunded his order minus $10.00 for our shipping cost. Our actual cost to the United Arab Emirates was $12.00.We have repeated this to the customer over and over however he does not seems to understand. We have nothing more to add, this case is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The merchandise returned was delivered May 21, 2015 by UPS.  It was received at the dock and signed for by [redacted]  However, I have not received the $236.00 refund to my credit card so I consider this still an open issue not a closed case as your recent email indicates.
Regards,
[redacted]

August 17, 2015[redacted]   
[redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order.Rest assured, [redacted]e service you received is not typical of FederatedConsumer Products’ level...

of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur. Your refund check in the amount of $118 was mailed to you on August 13th. Thank youfor bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly a[redacted]. Sincerely, [redacted]Director of Compliance

August 11, 2015[redacted]   
[redacted] Dear Mr. [redacted], We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, Mr. [redacted], the service you received is not typical of FederatedConsumer Products’...

level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur.  A refund in the amount of $196.45 is being processed for you. Please allow 3-5business days for delivery. Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly at [redacted].  Sincerely, Valerie M[redacted]Director of Compliance

September 30, 2015[redacted]   
[redacted]
 Dear [redacted]Our records show the return was received on September 29th. Your refundcheck will be mailed on Thursday, October 1st.If you should have any other questions or concerns, please contact me directly at [redacted] 
 Sincerely,[redacted]Director of Compliance

[redacted]   
[redacted] Dear [redacted]
 We sincerely apologize for the inconvenience you have experienced with your order. Our records show your refund check in the amount of $168.30 was mailed to you on...

June 11, 2015. However, further research shows the refund check was not cashed,therefore, we have stopped payment on this refund. A new refund check is inprocess. Please allow 3-5 business days for the refund check to arrive. Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly at [redacted]  Sincerely, [redacted]Director of Compliance

September 23, 2015[redacted]   
[redacted]
 Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your recentorder.Rest assured, [redacted], the service you received is not typical of...

FederatedConsumer Products’ level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur.Your refund check in the amount of $168.30 is in process and will be mailed onThursday, September 24th. Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly at [redacted] 
Sincerely,[redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 11, 2015[redacted]   
[redacted] [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order.Rest assured, [redacted] the service you received is not typical of...

FederatedConsumer Products’ level of customer satisfaction. The necessary steps arebeing taken to ensure this type of situation does not reoccur. A refund in the amount of $207.71 was mailed to you on August 4, 2015. Thank youfor bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly a[redacted] 
 Sincerely,[redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Thank you so much for assisting me in resolving this concern, since it has been ongoing.  I do not believe it would have been resolved without your help.
Regards,
[redacted]