Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***'s discretion, he may share the response with youSincerely, Fidelity Investments

I have three outstanding tickets with Fidelity Investments directly to which they have not responded in the first place, so why would I want to accept their response indicating they will contact me directly per their Privacy PolicyThey're not responding anyway Regards, [redacted]

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr [redacted] ***, regarding the disbursement of his father’s annuity.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com Case ID # [redacted] from Ms [redacted] ***To Whom It May Concern:Fidelity received the additional correspondence for Ms [redacted] concerning advertising issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from *** [redacted] To Whom It May Concern: Fidelity received the additional correspondence for *** [redacted] concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] ’s discretion, he may share the response with youSincerely, Fidelity Investments

On 12/17/2015, Mr [redacted] submitted a repair order showing the Front Differential on his vehicle had metal in fluid At that time, Mr [redacted] was instructed by a NAC Customer Service Rep to take his vehicle back to the repair facility and have them call us to proceed with the Front Differential repair As of 1/4/2016, NAC has not been contacted by Mr***'s repair facility to proceed with his repair Joe R [redacted] Director of Claims National Auto Care

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [This Fidelity canned response is nothing more than a cop-out, as I would be happy to share personal information with Revdex.com in this attempt at reaching a degree of social and financial fairness in the matter at hand I do not trust Fidelity because they lost a third of my account in days, and because they only merit stars out of five in customer satisfaction I would like Fidelity to know that I intend to sidewalk-picket against them in the future, as in the near-past, at various locations in the USA, until I obtain satisfaction I am looking for an offer I can't refuse.] Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning billing or collection issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] 's discretion, he may share the response with youSincerely, Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No one from the business has contact me, the issue has not been resolved Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr [redacted] comments to us We appreciate the opportunity to review the matter and will contact Mr [redacted] directly to address his concerns For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe R [redacted] Director of Claims National Auto Care

I am rejecting this response because: the warranty company does not even try to resolve the complaint but just basically says no because they the contract does not name the oil cooler directly nor does the warranty company consider the oil cooler on the diesel engine to be a critical component The warranty company looked over the list of components but chose not to cover anything due to:1) No part they say was covered, Turbo is covered on warranty but they would not pay for the work.2) Head gaskets are not a covered component so they do not have to pay for any work to being done even if the gaskets caused the failure.3) Warranty company claims I altered truck so they do not have to do anything at all I altered a non essential part to the truck under the advice of an exhaust company which now I found out voided the warrantyI agree that the head gaskets would not be covered due to the warranty not covering gaskets/ seals on cars after 100,(I bought my truck at 101,000), but the warranty company would not even offer half of the money to fix the any part of the truck because gaskets are not covered so then they do not allow any money to cover any expense out of the customers pocket to get the vehicle back on the road The head gaskets are being replaced because they are one of the parts that failed and the shop also has to replace the oil cooler, rebuild the turbo (which is covered under my warranty), and other vital parts to the top of the engine.The National Auto care warranty company does not care about the customers buying their extended warranties nor do they care about their reputation This is an evident statement once you start trying to get your vehicle fixed If they can find a loop hole to get out of paying, they will do it This is the second time I have had to use this warranty and both times I have had to fight to get my truck fixed (First time was a covered part and Ford dealership say other covered parts needed to also be replaced but warranty company would not go with Ford's advice which I had to pay out of my pocket) It is just this time that I lost due to me altering the exhaust on the truck which gave National Auto Care the loop hole that needed to say no even if there was a covered part I talked directly with someone from the warranty company who just keep repeating the same scripted answer to what ever I asked If you want the warranty person's phone number it is 614-438-but it looks like a generic company phone number I do not expect National Auto Care to offer any help nor do I expect the to try to fix their customer relations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Dear MsLanigan, Thank you for forwarding Ms [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Ms [redacted] directly to address her concerns For privacy reasons, we are unable to post our response here for public viewing Thank you, Joe R [redacted] Director of Claims National Auto Care

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding a check not received.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr [redacted] ***, regarding the release of his personal information.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning refund or exchange issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Mr***'s discretion, he may share the response with youSincerely, Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowthe business did NOTHING to resolve the issue Very poor customer service No response from fidelity to fix the problem I would NOT recommend fidelity to my family and friends Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is verbatim what they said last timeThat they were researching it and would get back to me directlyI never heard a word from them, and I continue to not hear a word from themThis is a boilerplate response and they are not actually doing anything about it Regards, [redacted] ***