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Fidelity Tax Relief LLC

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Reviews Fidelity Tax Relief LLC

Fidelity Tax Relief LLC Reviews (58)

HiMr. [redacted] singed a service agreement clearly stating the $500.00 he paid is for tax investigation only. We did the investigation on his case and we communicated the results with him and advised him of what the next step would be to resolve his issue with the IRS and how much it would coast him...

to proceed. Please find attached the service agreement the client signed.

The client's email will be removed from our data base,and a letter will be sent to the client per his request.

We have spoken to client and resolved the misunderstanding.  We have agreed to refund the client and client has agreed to close this matter.  
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  We are waiting to see if they are able to perform.  So far, they have only made promises.  This was not a miscommunication error.  We will advise in several weeks if we are able to resolve.
Regards,
[redacted] And [redacted]

Mrs [redacted] was OK with charging her for the Tax Perp. if needed we will forward recorded conversation. $250.00 is lowest we charge to prepare taxes, she could've said no to the tax perpetration and asked for a refund. We cant't issue a refund after we have done the work.

We have responded to the complaint and have resolved this matter.  Unless we hear otherwise from the client, we consider the matter closed. Thank you,[redacted],Fidelity Tax Relief

HiMrs. [redacted] joined our program on 2/16, we set her up on a payment plan with the IRS, the amount of money she paid will not be enough to for us to submit an OIC. The OIC program usually costs $3500, having said that we will attempt to reach Mrs. [redacted] and try to work something to her...

satisfaction. Our contract clearly says that we can't guaranty the out come of the case once its in the IRS hands, but we will do our best to provide the client with the best solutions possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company failed to meet its contractual obligations.  And as far as not hearing from the company I have tried many times to get a refund for the services that were not rendered and EVERYTIME I email my EMAILS go unanswered.  All I want in a REFUND for breach of contract.  I NO LONGER want to argue the reasons why emails are not being answered.  Please respond with what you are going to do about getting me a refund.  If you have to talk to [redacted] about my refund. As he was going to get approval for the REFUND.......]
Regards,
[redacted]

I owed a small amount of money from some years back, and haven't filed my taxes in the last 3 years.. fidelity helped me file my 1099 taxes for last year, and filed my two W2 tax returns from earlier years that I hadn't filed yet. This filing brought my debt up from 3,000 to about 15,400. At first I was pissed because who wood want to owe more money? after a little time and sending paperwork back and forth they put me through a penalty abatement and bought my debt from 15,400 all the way down to 6,900 which was mind blowing. BUT IT DIDNT STOP THERE! They told me I can leave at 6,900, or they can put me in a non-collectible status where I don't have to pay anything back. Obviously I was interested in this, but very skeptical too because it didn't make a lot of sense to me at first. After they explain to me how the program works, I immediately went for it. I am set-up to file every year on time, and my debt will be cleared up by 2018! I thank you guys for all the hard work you do and what you did for me and my family. It hard sometimes when you are still young to be able to support a family at such a young age. I thank Fidelity Tax Relief for putting my tax problems behind me so I can look toward the future for my daughters. THANK YOU!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Fidelity Tax Relief confessed on 2/23/2017 that they cannot guarantee the 80-90% reduction in past due taxes that they promised me before hiring them—this promise was the sole purpose of hiring them in 2016. I BELIEVE THIS IS A PAY-UP-FRONT SCHEME. I've been defrauded and scammed by Fidelity Tax Re-LIE-f, they lied to me for their financial gain. I HOUNDED THEM for months TO HONOR THEIR PROMISE TO ME--When they finally responded they said they were working on my OIC, when in fact they were SQUANDERING my PAY-IN-ADVANCE FEE with ‘MADE-UP FAKE WORK’ to claim they did their due diligence (See Contract signed based on their lies). And they told me to not pay my taxes but instead to give them more money. Fidelity Tax Relief stalled me for the first 4-months' causing the levy notice to happen--they caused the levy to happen. I paid Fidelity Tax Re-LIE-f their discounted fee of $1,595.00 (from $3,500) to file the OIC on my behalf over 1 year ago, with the promise that I qualified for an 80-90% reduction in past due taxes. I did not pay FTR $1,595.00 to arrange monthly payments for 5 years that I could have arranged on my own by contacting the IRS as the IRS asked me do, but I had already hired Fidelity Tax Re-Lie-f.I want the 80-90% reduction in past due taxes that Fidelity Tax Re-LIE-F promised me. Anyone who feels swindled by FIDELITY TAX RELIEF, please follow these steps: 1.       File a complaint form with the California Justice Department. Link: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company 2.       Contact your City Police Department (in the city you reside), they will contact the Orange County District Attorney’s office. 3.       Send your info to FTRSCAM (at) [redacted] -- we are not alone. Who purposely goes to the Revdex.com site to provide a business with a good review? Clearly this is a business strategy to give the false impression of being a professional tax organization—they don’t sound professional once they took my money. It’s 1 year later for me and here I am with massive interest and penalties added to my IRS tax bill because of Fidelity Tax Re-LIE-f. I should’ve seen these alleged-good-reviews as a RED FLAG sooner. I think these alleged-good-reviews are phony, fake and a false representation to purposely hook innocent people into giving them money.
Regards,
[redacted]

The client changed his mind after we did what we were contacted to do. We will be more than happy to provide the signed contract  and the work we did. Our goal in business is to make sure we provide the best service to all our clients. We will make every attempt to reach a reasonable agreement...

the the client.
thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Its A Lie.I Have Witness on my Job that will testify as to what happen.They never mention to me how long it will take.Never.They never mention It will cist me 250.00 Freaking Dollars to prepare my taxes .I mean Really. 1st of all it Fk not cost 250.00 to prepare taxed.I'm not stupid.That don't even sound right.SSM kept saying how he wax sorry and asking me to pls let him make it right
When they did my taxes he call and said MD [redacted] your taxed is done. Srr o told you I will fixed it..There was never mentione of 250.00 Never.These people can not get away with this...om ready to ho to the News anything nesseary. I want my money back.Pls get back ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], consider this complaint resolved. I would like to...

withdrawl this complaint as it was a miscommunication between the business and their lawyer and had nothing to do with the business
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I read the dates and notes provided and since the time of the initial contact, these are all the notes they can provide? I have tons of calls I made to them that were left unanswered as someone else was now handling my case. I HAVE HAD OVER HALF A DOZEN DIFFERENT SO CALLED EXPERTS WORKING ON MY FILES. tHE TAX RETURNS THAT WERE DONE WERE DONE INCORRECTLY AND I EVEN SENT THEM PAGES FROM THE PUB 17 PROVIDED BY IRS TO SHOW THEM THE MISTAKES, THEN I WAS TOLD THE RETURNS ARE SENT OUT TO VARIOUS OTHER COMPANIES TO COMPLETE FOR SUBMISSION, THIS IS NOT WHAT I WAS TOLD WHEN I SIGNED UP. THIS COMPANY HAS SO MANY BAD NEGATIVE REMARKS WHEN I FINALLY WENT ON LINE AFTER BEING TOLD THEY WERE EXPERTS WITH TAX ATTORNEY ON THEIR STAFF. I FINALLY IN DESPERATION CONTACTED SAM PRICE TO SEE WHAT THE HECK WAS GOING ON AND HE RESPONDED TO ME UNDER A TOTALLY DIFFERENT EMAIL ADDRESS AND NAME AND SAID HE WOULD GET BACK WITH ME....NOT DONE...SEEMS LIKE NO ONE THERE KNOWS HOW TO TELL THE TRUTH MUCH LESS DO ANY TAX WORK. YES IN THE YEAR THEY CITE THE TAXES WERE REDUCED BECAUSE IN THE YEAR NO TAXES WERE FILED SO IT WAS FILED BY IRS WITH NO DEDUCTIONS OR EXEMPTIONS ANY TAX FORMS SUBMITTED WOULD OBVIOUSLY SHOW A REDUCED AMOUNT OWED. AS FOR MY POWER OF ATTORNEY, WHEN I CONTACTED MR. [redacted] THE IRS REVENUE OFFICER, HE VERIFIED THAT FIDELITY HAD NOT FILED THE REQUIRED POA THAT IS WHY THEY WOULD NOT WORK WITH HIM. THEY DID NOT FILE IT AFTER I SIGNED IT THAT IS WHY THEY ARE NEGLIGENT IN THE PROVIDING THE SERVICE THEY CLAIM TO HAVE PROVIDED FOR THE MONEY I PAID THEM TO DO SO. THEY HAVE PROVIDED ABOUT 20% OF WHAT THEY PROMISED TO DO AND I FEEL THEY SHOULD JUST BE PAID FOR 20% OF THEIR FEES, REFUNDING TO ME $6,000 IF I AM NOT MISTAKEN. THEY ARE A VERY VERY EXTREMELY BAD COMPANY AND NOW I SEE FOR MYSELF THE NEGATIVE INPUT ONLINE FOR THIS COMPANY IS 100% CORRECT. I WILL SEND YOU ALL MY EMAILS TOO BUT UNLIKE THE FEW THEY SEND I HAVE PROBABLY OVER 25 TO 35 NOT TO MENTION THE CALLS WHICH I CAN LOOK UP AND DOCUMENT ALSO. THIS WILL TAKE ME TIME AS I AM PRESENTLY TRYING TO GET ALL MR [redacted] IS REQUESTING. I WILL PRVIDE YOU HIS NUMBER AND MY CASE NUMBER SHOULD YOU BE NEEDING IT.   
Regards,
[redacted]

This company charged me for something they did not deliver. I want them to ltake my name off their client list.I would also like a letter certified stating this.I never want them to contact me again. The money they cheated me out of they will lose plus more.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
No message was received either by email (the usual way we had been communicating) or by phone message. I have a business and my calls, every single one of them is important. None after the initial one where I advised the lady that I was driving and could not give her an hour of my time, which she asked for at that moment. I was told she would call me back at 9:00 next morning the time frame I requested and no call was received. That was the ongoing problem. I have been ignored and all my correspondence for the most part have not been answered. Communication is the way I resolved problems. I have had to go to the extreme of contacting the Revdex.com because there was no communication written or verbal to any of my communication to see what was being done for me..it remained that way for months,.  
here is the last ignored email
[redacted]  
 Today at 9:48 AM
To  [redacted]  
 
Received a call regarding my account and was to be called back next day at 9 a.m, no one called me back.
I'm done!!!! 
Jul 19 at 9:45 AM
[redacted]
To  [redacted]
 
You have just what?? decided not to complete this project. I paid you for a service to negotiate a settlement with irs and have had absolutely no communication from any of you...you need to respond now. My patience with all of you is almost at a zero
   
[redacted]
 Jan 10
To [redacted]
 
I sent this to [redacted] and received no reply???
I received one tax return which I immediately took care of and nothing since....its been weeks, can you update me please? 
[redacted] Jul 4
To [redacted]   
levy by irs june 2015.pdf
[redacted]
 
this is proof of your progress?? Your lack of communication only infuriates me  
From: [redacted] <[redacted]>To: [redacted] Sent: Monday, June 15, 2015 3:24 PMSubject: Fidelity Tax Relief
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Hello,
 
Please sign the revised document and either fax or email it back to us as soon as possible.

[redacted], one of our Senior Case Managers, reached out and made contact with the client.  We had closed early last Friday and the client had become concerned because she was unable to make contact with our office that day.  After reaching out to the client, we apologized for causing...

her concern and updated her on the progress of her case.We restated our commitment to exemplary customer service and the client has agreed to withdraw the complaint.We apologize again for causing our client concern and will also strive harder to improve response times to queries as well as our own accessibility.  We consider this complaint resolved.  [redacted]Fidelity Tax Relief

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Address: 17742 Irvine Blvd #201, Tustin, California, United States, 92780

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