Fiesta Americana Hotels

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The ball was dropped on A/R as reps moved on. I was contacted early this morning and it will be taken care of. Thank you

Our local manager, [redacted] has confirmed that the customer has been contacted in an effort to resolve the complaint.   Any further communication should be directed to [redacted] in Jacksonville.  Revdex.com sends complaints to Houston; the management team in Jacksonville is best suited...

to resolve this issue.

Sent: Tuesday, March 01, 2016 11:43 A   We agreed to reimburse the [redacted] the $895, conditioned upon execution of the attached release.  I did not speak to them directly, so I cannot confirm whether they specifically refused to execute the release, or simply said generally that they were going to sue us, and therefore would not sign anything.  However, our offer still stands.   We will refund the $895 to resolve the matter, but they will have to sign the attached, to something similar, to confirm resolution of her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
You still owe us $875 for the mold consultant we had to hire since your person didn't do their job properly. We were told we would receive this money back from Tracy [redacted] and we still do not have it. 
Regards,

A local maanger has been asked to evaluate; this should not be construed as a change in position.  If further action is to be taken, the customer will be contacted directly.

We gave the customer a discount on the lot premium and installed a wall at our expense in order to address this issue.  A local manager will contact the customer to discuss further.

This matter can only be resolved through local management.   You must communicate with Steve M[redacted].  He is the local manager with the knowledge and authority to resolve. Stephen M[redacted]Project ManagerDavid Weekley Homes[redacted] Division[redacted]

Sent: Friday, March 02, 2018 7:40 AM Subject: RE: Complaint ID #[redacted] - Important!!! - Addt'l Response Required...

['...] When they raised this issue approximately a year ago, Mike [redacted] met with them offered to cancel their contract return their deposit money but they wanted to stay on that homesite. Since the customers wanted to keep that homesite and the floorplan they chose Mike discounted the $50,000 premium as well as agreed to install a privacy wall and landscaping. The privacy wall cost David weekly $50,000 and the landscaping was another $15,000 all of which was installed prior to closing. We have fulfilled the agreement made prior to closing on their home, and they closed in May 2017, accepting all terms of the deal at closing.  If they do not accept our position, they may seek mediation and arbitration of the dispute per the contract. John [redacted] General Counsel The Weekley Group of Companies 1111 N. Post Oak Road Houston, TX 77055 (713) 316-3128 fax: (713) 574-2804