Fifth Third Bank

[redacted] [redacted] [redacted] Date: October 4, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. After a thorough review, we submitted an update all four (4) credit reporting agencies to remove the delinquency that was reported for July 2016. Please allow thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### Thank you for your patience while we conducted our research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] Date: July 28, 2016 Account: [redacted] Regarding Your Access 360 Account Dear [redacted]: We received your complaint filed with the Revdex.com regarding your Access 360...

account. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. We were able to review your concerns regarding the refund of $25.47 that was credited to your Access 360 card ending [redacted]. Our records indicate that check number [redacted] for $25.47 was mailed to you at the address on file, on May 12, 2016. As we were able to confirm the check has still not been cashed, we placed a stop payment on the check, and a new check number [redacted] was issued and sent to you at the address above. If you do not receive the check within the next two (2) weeks, please contact me directly at the telephone number below. Because we were able to confirm that the check was mailed to you on May 12, 2016, we are not able to provide you with any additional compensation for interest. We apologize for any difficulty or concern this may have caused you. It should be noted that although a card has been closed, a merchant is still able to process a refund to the card. In these situations, the Bank will issue a check to you for the amount that was credited. There is not a way to restrict a refund from being accepted. We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-###6, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W. Office of the President Pc: Revdex.com

October 23, 2014
[redacted]
Re: XXXXXX[redacted]
Dear Mr. [redacted],
We
received a copy of your complaint filed with the Revdex.com,
regarding the level of service received during the application process for your
mortgage loan. We...

appreciate the time you have taken to document your thoughts
and concerns regarding this matter.
Your comments expressing less than quality service are
very concerning. On behalf of the Bank, please accept my sincere apologies for
any inconvenience these matters may have caused you. Please be assured that I
have contacted the relevant parties to express your dissatisfaction with the
service you received and passed on your concerns. We strive to provide
professional and accurate information to all of our customers, and we regret if
the service you received did not meet the same high standard.
When applying for a new mortgage loan, several factors
are reviewed to ensure the required guidelines for the loan product are met and
to issue final approval for the new account. Additional reviews and inspections
may be needed depending on the type of collateral property involved.
On July 2, 2014, you submitted a mortgage loan
application via telephone for the property located at [redacted],
[redacted]. It should be noted that the collateral property noted
on your application is a manufactured home. Initial vendor work including the
appraisal, were ordered in the days following your application submission.
Please be aware that the processor assisting with your application did not
specifically place the order for your appraisal at that time.
On July 8, 2014, the physical appraisal for the
manufactured home was completed. On July 10, 2014, your application was
conditionally [redacted] subject to several conditions, which included the Bank
obtaining an appraisal for the property in question. On July 17, 2014, the
completed appraisal report was provided to the Bank and reviewed by our
collateral underwriting department the following day. In the appraisal, it was
noted that the utilities (electric and water) were not on. The utility company
is only able to determine if the utility in question has been turned on and is
active for the property. Therefore, an additional review by the appraiser was
required to confirm that the utilities were functioning properly.
In addition, the appraisal required a structural
engineers report to ensure that any modifications, changes or additions to the
manufactured home did not affect the integrity of the structure. It should be
noted that this report was needed because the collateral property was a
manufactured home. The state that the property was located in was not relevant
to the report required by the appraisal. We regret the additional fees incurred
due to these items. However, our guidelines required that these items be
completed to issue final approval for your mortgage loan.
During the week of July 21, 2014, our processor provided
both you and the real estate agent involved with updates concerning the
additional items noted in the appraisal that were needed to proceed. On July
28, 2014, our processor informed you that the final inspection had been
ordered. The appraiser was scheduled to go out the day and confirm the
utilities were functioning properly at the property. A follow up email from our
processor was also sent the following day to inform you of what the structural
engineers report should cover and include. On July 30, 2014, we received the
final appraisal report which verified the utilities were on and working
correctly. The structural engineers report was received and reviewed by the
Bank on August 4, 2014.
While your application was being reviewed for final
approval, we requested that [redacted] verify that
the signor on the sales contract was authorized to sign on behalf of the credit
union. In addition, bills of sale for your sold automobiles were still needed
to document and source those funds. Due to the additional items required per
the appraisal and outstanding conditions, we were unable to close on the
anticipated date provided when the application was submitted.
On
August 13, 2014, your mortgage loan application was fully [redacted] and was
advanced to closing. On August 15, 2014, the closing process was completed and
your new mortgage loan account was opened.
Mr. [redacted], please be assured that it was not our
intention to cause you any hardship or frustration. We appreciate your feedback
as it assists us in identifying problems and to continuously improve the level
of service we provide to our customers. You are a valued customer and we look
forward to serving your financial needs in the future. If I could be of further
assistance to you please contact me directly at [redacted], or toll free at
[redacted]
Sincerely,
[redacted]
Consumer Resolution Specialist Office of the
President
Pc: Revdex.com

Revdex.com:I appreciate your response. Sometimes you can do things but simply shouldn't. I have been paying my payments consistently and every time I pay a large payment you drop my limit to the payment. It shows me every month maxing out my credit card. This time my credit score dropped 15 points and it has happened 5 times. I woe the day I ever opened this card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted] [redacted] [redacted] [redacted] Date: August 24, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, regarding...

level of service you received when submitting a dispute for the Automated Teller Machine (ATM) deposit that did not post to your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience you experienced when attempting to resolve your ATM dispute. Please be assured that I have contacted the relevant parties to pass on your concerns regarding the Disputes Department and express your dissatisfaction with the service you received from the representative involved. We strive to provide professional and accurate information to all of our customers, and we regret if the service you received did not meet the same high standard. I also want to let you know that the manager of the Disputes Department addressed this matter with the employee involved. However, I cannot inform you of specific internal correction actions that may have been taken with the employee. When disputing PIN (Personal Identification Number) based transactions or ATM deposits on your Enhanced Jeanie debit card, we strive to resolve the dispute in as timely a manner as possible. Please be aware that if our research supports your dispute, any provisional credit issued will become final and remain in your account. However, if our research does not support your dispute the provisional credits will be debited from your account. After we have completed our investigation, a final resolution letter will be sent to you detailing our findings. On May 29, 2015, we received your dispute for the missing check deposit of $600.00 that was retained by the ATM and not posted to your checking account. On that day, a provisional credit in the amount of $600.00 posted to your checking account. While conducting our research, we were not able to locate the missing check in question. Typically, camera footage for an ATM is utilized and reviewed when a fraud claim is involved with the dispute. Since your ATM dispute was not a fraud situation, the ATM camera footage was not examined. Unfortunately, your dispute was denied on July 9, 2015. At that time, a notification was sent to the address on file to inform you that the provisional credit of $600.00 would be removed from your account that day. While we are truly sorry for the inconvenience you experienced, we are not willing to compensate you for this matter. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at [redacted] [redacted] Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks a lot for the prompt resolution.
Regards,
[redacted]

[redacted] [redacted] [redacted] [redacted] Date: September 1, 2016 Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning a debit card dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On May 31, 2016, you disputed a transaction dated May 26, 2016, for $350.00. The merchant associated with the transaction was [redacted]. For your records, I have enclosed a copy of the letter you provided the Dispute Resolution Department regarding the non-receipt of services from your attorney. I have also enclosed a copy of your checking account statement reflecting this purchase. The Disputes Resolution Department opened case [redacted] to investigate your claims of non-receipt of services. Based on the information you provided in your dispute, our investigators denied your claim. Please note the Bank is unable to reopen the investigation, and the Bank has no dispute rights based on the information you provided to the Dispute Resolution Department. Our position on this matter has not changed and we are unable to further pursue these disputes. You may wish to contact an attorney to determine what civil actions against [redacted] you could pursue at this time. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President Pc: Revdex.com Enclosures: Disputes Letter, Statement

February 12, 2015 [redacted] Re: Mortgage Loan Application Dear [redacted]: We received a copy of your complaint filed with the Revdex.com concerning your recent mortgage loan application. We...

appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received during this process. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customers. After receiving your letter, I forwarded your concerns to the relevant parties in our Mortgage Loan Origination Department who thoroughly researched this matter. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. To maintain the security of your account, I am sending this letter to the address we currently have on record for you. I noticed that the address you use in your complaint is different. According to our security protocols, I cannot update your mailing address based upon your correspondence. I encourage you to either call the Customer Service Department, or myself, to make sure that your accounts are properly updated. The Customer Service Department can be reached at [redacted]. I can be reached at the telephone number listed below. According to our records on October 14, 2014, we received your application for a[redacted] (**) year mortgage loan of $[redacted]. The [redacted] ([redacted]) was generated and sent to you within three (3) business days of application. The [redacted] gives you an estimate of your settlement charges and loan terms. This estimate included the cost of an investment property appraisal. Final terms of the mortgage loan are contingent upon our confirmation of the factors and conditions you submitted with your application. The [redacted] was re-disclosed because the appraisal did not confirm your original estimate of the value of the property. The loan to value ratio of the loan went from**% to**%. This change caused a change in the loan pricing. Enclosed is a copy of that appraisal for your records. It was certainly not our intention to cause you any inconvenience or frustration during this process. Unfortunately, we are unable to refund you for the appraisal or any other non-refundable and agreed upon fees you paid during the application process. If you wish to inquire or apply for a mortgage loan with us again in the future, you have several options available including on the internet at 53.com, visiting your local Fifth Third Bank financial center, or by calling our Direct Lending Group at [redacted]. Fifth Third Bank, Member FDIC. Equal Housing Lender. Fifth Third and Fifth Third Bank are registered service marks of Fifth Third Bancorp Ms. [redacted], we hope this information addresses your concerns and we sincerely hope that you will reconsider Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at [redacted] or toll free at [redacted] Sincerely, [redacted] Consumer Resolution Specialist Office of the President

[redacted]                  Date:          April 8, 2015 Account:        ...

[redacted]Re:  Installment LoanDear [redacted]:We received a copy of the complaint you recently filed with the Revdex.com concerning your Fifth Third Bank installment loan account. We appreciate the time you have taken to document your thoughts and concerns.We strive to provide professional and accurate service to our customers and I am sorry if that has not been your experience.  Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers.  Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contract, the seventeenth (17th) of the month.  The final calendar day of your grace period for the loan is not considered the due date for your payment obligations. The grace period indicates when a late charge will actually be assessed to your account for a past due payment.  There is a ten (10) day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace period.  Should your loan become past due, your account may also be subject to derogatory credit bureau reporting and we may attempt to repossess your vehicle. Our Collection Department will attempt to reach you via the telephone numbers we have on file for you to inform you of the delinquency and to make payment arrangements.In researching your concerns, we found that on January 3, 2015, you signed a contract with the Bank for a term of sixty-three (63) months with payments to begin on February 17, 2015.  As of April 7, 2015, we have not received any payments on the account and, as a consequence, two (2) late charges of $15.00 each have been assessed to the account.  We are not willing to reverse the late charges.  Additionally, your credit report has been affected negatively.    Our records reflect that a Payoff Statement was faxed to ###-###-####, attention Alicia, on March 16, 2015.  A copy of the Payoff Statement was mailed to you at the above address on the same date.  Please note that it would be your responsibility to refinance your vehicle with another lending institution and not the Bank’s responsibility. Enclosed, please find another copy of the Payoff Statement for your files.  In addition, we mailed a letter to you on February 21, 2015, that advised that you would be able to make payments over the telephone by contacting our Collection Department at ###-###-####.  I have enclosed a copy of that letter for your files.  On April 6, 2015, a book of payment coupons was ordered and will be mailed to you, which will allow you to make payments on the account via the mail.A convenient option available to you that will assist in making sure your payments are applied to your installment loan account in a timely manner is Auto BillPayer.  When you use the Auto BillPayer system, you decide what day you want the payment posted to your installment loan account and Auto BillPayer will automatically withdraw the funds from your checking account, even if it is not a Fifth Third Bank checking account, and post it to your installment loan account.  There is no charge for this service.  If you have an interest, you may contact Auto BillPayer at ###-###-#### for additional information about the service or to sign up for it.You are a valued customer and I appreciate this opportunity to address your concerns.  As outlined above, there are multiple ways of making a payment on your installment loan account without doing so online. On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you.  If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the PresidentPc: Revdex.comEnclosure: (2)

Hello: We believe we have addressed the customer’s concerns in our two (2) prior responses. She has provided no new information in her complaint. We will not be sending another written response, unless the customer can provide new details to her complaint. Thanks.  Pat SucherCustomer Care Team SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: April 6, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your additional complaint submitted to the Revdex.com (Revdex.com), as well as the complaint you filed with the Consumer Financial Protection Bureau (CFPB), concerning your inability to make partial payments on your mortgage loan. Please be assured that Fifth Third Bank continues to take your feedback seriously, and I appreciate the additional time you have taken to communicate your thoughts and concerns surrounding this matter. We regret any misunderstanding that has been experienced surrounding this issue, but our continued research regarding advertisement on 53.com for the previously offered Early Mortgage Payoff Plan (EMPP) concluded that this is not an active offer. As we discussed previously, this service has been discontinued, and new enrollment into the program was stopped October 1, 2014. Upon further review of the screenshot showing EMPP advertising which was emailed to a representative in our Escalations Department, we have verified that this advertisement was accessed via an outdated link, combined with cookies. Visiting 53.com directly will best assist you in viewing the currently available products and services we have to best meet your financial needs. Our review of your account indicates a second (2nd) payment of $360.00 has been received for your mortgage loan April 1, 2016. As stated in our previous communication, once additional funds were received totaling the payment amount due April 1, 2016, these amounts could be combined to make the full required payment. According to our records, this adjustment was completed April 5, 2016. Your next payment of $719.93 is due May 1, 2016. Additionally, I sincerely regret your feelings surrounding less than quality service you have received. Our intention is to continually provide exceptional service to our customers, and it was not our intention to cause you any hardship. [redacted], I understand your frustration surrounding this matter, but hope this explanation satisfactorily addresses your concerns. You are a valued customer, and we look forward to serving for your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] reply had nothing to do with fixing the problem. Instead gave me information that was irrelvant at the time!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the attachment provided to me by the Revdex.com indicates my card would not be cancelled, it apparently has been effective today. 
 
Last night I called 53 Bank's customer service and spoke with [redacted] who told me my card would still be cancelled. 
I provided her the information in the letter provided to me by the Revdex.com. [redacted] had to confer with a supervisor and needed to call me back. 
When [redacted] did call me back she indicated that my bank/debit card ending in [redacted] would not be cancelled. 
 
I went to the bank and deposited money into my account during lunch today. 
A short time ago I attempted to make an online bill payment using the card ending in [redacted].
The merchant advised that they were unable to process that card. 
 
I went online to 53 bank and accessed my account. 
To test whether or not my card was still valid I selected the option to change my PIN. 
I received a message which is attached, indicating that my card needed to be activated prior to being able to have the PIN set. 
This indicates that my card is no longer valid. In addition I attempted to swipe my card at a machine and it was also declined. 
 
I called Ms. [redacted] and left a VM as well as sent a message to 53 bank about this issue. 
 
This would seem to underscore the poor customer service which I referenced. To tell someone something and then not follow through on what was said or promised is poor customer service, in my opinion. 
 
I guess I am going to have to change my card after all but I am very frustrated and feel as though the bank has outright lied and provided the Revdex.com with a letter saying one thing while the intent was to do another. 
 
Feel free to contact me should you wish to discuss this further. 
Regards,
[redacted]

Good Morning Tina, The Bank is not submitting additional response to this customer’s complaint, complaint ID [redacted]. Our previous responses have not changed and the customer has not presented any new information.  Thank you, Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOP

[redacted] Date: March 29, 2016 Account:         [redacted]Regarding Your Express Banking AccountDear [redacted]:We received a copy of the letter you sent to the Revdex.com regarding your Express...

Banking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to my research into this matter, when you met with one of our employees at the Franklin and Eastern Banking Center to open an account, at that time you qualified for either our Basic 53 Checking account or our Express Banking account. Since you expressed to the banker that you wanted an account with no monthly service charges, you chose to open an Express Banking account. We regret if the account has not met your expectations.Please also accept my sincere apologies for the level of service you previously received regarding this matter. We strive to provide professional and accurate service to all of our customers and we regret if this has not been your experience.According to our records, on January 29, 2016, a debit card purchase appearing on your statement as [redacted]BILL PAYMENT in the amount of $220.00, posted to your account. Because you filed a dispute with the Bank regarding this charge, the account was provided with a provisional credit of $220.00 on February 1, 2016. Additionally, the merchant returned this charge to your account on February 1, 2016. When the dispute process was finalized on March 17, 2016, the provisional credit of $220.00 was revoked at that time because the merchant had also refunded the account $220.00 on February 1, 2016. On March 17, 2016, the beginning balance in your checking account was $0.84. When the provisional credit was revoked by the Bank on March 17, 2016, the account became overdrawn. The ending balance in the account on March 17, 2016, was negative ($219.16). Since the Express Banking account is not assessed fees for an account overdraft, no overdraft fees were assessed to the account. I have enclosed a copy of the Overdraft Notice dated March 18, 2016, for you review.Please be aware that as of March 25, 2016, your account has a negative balance of ($218.16). Please deposit funds into the account as soon as you can to bring the account back to a positive balance.If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President Enclosure (1): Overdraft Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  Fifth Third Bank...Violated State and Local Laws regarding my vehicle. You closed this case and there are still outstanding issues. We checked this file over the weekend and it stated that you were still waiting for a reply. So how can you close this case. It is not resolved, and the issue is still outstanding.!!!!!!!! Please see letter sent the [redacted] regarding Fifth Third Bank.  December 26, 2015 Fifth Third Bank Elizabeth D. 5050 Kingsley Drive Cincinnati, OH 42263 Dear Elizabeth, We strongly disagree with the information in your letter dated December 18, 2015 for the following reasons: - The car is registered in the state of ** and has been since we financed the car with Fifth Third Bank in **. By repossessing the vehicle without notice you violated [redacted] Law: o First, if your lender has accepted late payments, it cannot repossess the car until the loan is again in default. And the lender has to give you notice, usually in the form of letter, that it will not accept further late payments. In [redacted], this is called a [redacted] letter. If your lender has accepted repeated late payments and then seizes your car without sending you a [redacted] letter, it has wrongfully repossessed your car. - When I paid the balance at your branch we were told that there would not be a hold on the check and that it would clear that night. As a matter of fact the check cleared that night at 12:01a.m., December 2, 2015. However after the check cleared you still sent my car off to auction on December 4, 2015. And damaged it during the process. - Your organization violated the Bankruptcy Laws regarding the reaffirmation agreement. [redacted] provided proof that your organization was sent the reaffirmation document that I signed. The bankruptcy was discharged on July27, 2015, and you could have contacted me. - You hired a company to repossess the vehicle, and they damaged it during the process. You authorized the company to send my car to auction on 12/4/2015, the second move, when the funds cleared your bank on 12/2/2015. Your organization acted irresponsible and we hold you responsible for all the damage and lost items. The car is unsafe to drive due to the damages, and you have created a hardship. We have been advised to seek civil action against Fifth Third Bank, and file a complaint with ** Attorney General because you violated the state laws regarding repossession. We will see you in court. Sincerely, [redacted] Cc: [redacted], [redacted], ** Attorney GeneralTimeline History

[redacted] Date: November 15, 2016 Account: [redacted] Regarding Your ATM Deposit Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding a...

deposit you made at a Fifth Third Bank ATM (Automated Teller Machine). We appreciate the time you have taken to document your thoughts and concerns regarding this matter. I also want to thank you for taking the time to speak with me regarding your complaint. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with the ATM deposit you made on September 10, 2016. It was certainly not our intention to cause you any hardship. We strive to provide exceptional service to our customers, and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As we discussed during our telephone conversation, after receiving your complaint, our ATM Escalations Department reinvestigated your dispute. Their research determined that your deposit of $170.00 was rejected when the ATM went down on the day of your deposit, so the ATM did not show that it was out of balance. Unfortunately, when your dispute was initially investigated the [redacted] Bank Mart did not check all of the reject bins in the ATM. On November 10, 2016, during the reinvestigation the Bank Mart located your deposit of $170.00 in a previously unchecked reject bin in the ATM. We truly regret that we did not fully investigate your dispute during our initial investigation, and I am sorry for any frustration or distress this may have caused. After locating the deposited funds, we credited $170.00 to your checking account ending in [redacted] on November 10, 2016. The funds will be available after our overnight processing. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted]
[redacted]Date: August 24, 2015Account:  [redacted]Regarding Your Installment LoanDear [redacted]: We received a copy of the complaint you filed with the Revdex.com dated August 14, 2015, concerning your installment loan account....

 We appreciate the time you have taken to express your thoughts and concerns regarding this matter.Our goal is to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard.  Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers.  Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.In researching your concerns, we found that your installment loan account was set up with Auto BillPayer on August 14, 2015.  The first payment of $347.98 was posted to the account on August 20, 2015.  I have confirmed that this transaction did not create a derogatory mark on your credit report or cause a late charge to be assessed to the account.  I apologize for the confusion and delay in setting up your account with Auto BillPayer. You are a valued customer and I appreciate this opportunity to address your concerns.  On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you.   If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Carolyn G.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that this resolution is satisfactory to me.  Obviously, I won't be able to tell for three months.Please note that this is _after_ I've called 5/3 bank multiple times about their mailings, so I don't have much confidence.  Time will tell.Thanks for the great service you provide!
Regards,
[redacted]