Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[I need to know someone works for you can submit a credit  card application for a client without their approval. Also to submit an application you have to enter the SSN, is that means my SSN available to your employee .]
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: January 7, 2015 Application: [redacted] Regarding Your Recent Mortgage Loan Application Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding your mortgage loan application. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. While we regret the negative experience you have had with Fifth Third Bank’s Mortgage Department, we do not have any additional information regarding this matter. I have enclosed a copy of the previous letter that I sent on December 15, 2015. Please be aware that the Revdex.com closes an active case once the response to your concerns is sent. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosure: Previous Response Letter dated December 15, 2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Fifth Third clearly admits fault in their actions, procedures, and competence to perform simple business functions.  However, they make no consideration for the time and money lost by their customers due to their own failures.  Fifth Third also makes it very clear that none of this was any fault of mine -- the error was[redacted]% on their side.  I lost thousands of dollars in future mortgage payments as I was unable to refinance my loan.  Fifth Third's error to my credit report pushed my credit score under the threshold to qualify for a loan and they are unwilling to compensate me for the error.  I have no faith in their ability to reliably manage my mortgage.
 
As I said in my earlier correspondence, if I make an error, Fifth Third penalizes me financially.  They should hold themselves to the same standard.  Additionally, Ms. [redacted] one of the many Vice Presidents that handles Fifth Third's own mistakes, made a financial compensation offer to me over the phone.  After a few days, I received another phone call from her stating that they would not make a financial compensation offer.  On top of all the other mistakes, I feel that this was a personal attack, extremely inconsiderate and very unprofessional.  This, however, should come at no surprise for a company that puts no value on its customer base.
 
I accept the apology of Fifth Third, but reject it as the only means of resolving their issues.  Had they committed only one error, I could accept (and did accept at the time) an apology.  At this point, there are compounding errors - even at the executive level - that continue to cause me undue financial and mental harm.  Apologies are no longer an acceptable resolution to these issues.
 
Regards,
[redacted]

[redacted]i [redacted] [redacted] Date: November 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Dear [redacted]i: We received a copy of the complaint you filed with the Better Business...

Bureau and the Consumer Financial Protection Bureau, concerning the $200.00 promotional offer for your new checking account. We appreciate the time you have taken to express your concerns regarding this matter. Thank you for taking the time to speak with me on November 4, 2016. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. Fifth Third Bank did offer a $200.00 promotional cash bonus for new accounts opened between April 11, 2016 and July 23, 2106. The promotion required, opening a new Essential Checking account, a direct deposit, and three (3) online bill payments within ninety (90) days after the account opening. Additionally, you needed to visit a local banking center with the coupon code associated with this offer. That code was MAB Code [redacted]. In researching your complaint, we determined your first direct deposit posted to your Essential Checking account on July 15, 2016. You made three (3) online bill payments with the third payment posting to your checking account on August 26, 2016. The transactions were all completed within the first ninety (90) days, and met the requirement of the promotional offer. On July 5, 2016, a deposit was made at the North Westerville Banking Center. You stated in your complaint that you also brought the promotional offer email to the banking center that day. As we discussed, the MAB Code [redacted] was not properly placed on your checking account. This code triggers the promotional cash bonus, without the code, the promotional bonus did not post to your account. On November 4, 2016, we submitted a request to our Retail Operations Department to credit your checking account the $200.00. Thank you for your patience while we researched this matter. It was certainly not our intention to cause you any frustration. You are a valued customer and we hope you will allow us to serve your financial needs in the future. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Consumer Financial Protection Bureau

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  Customer called Revdex.com indicating he does not understand why his account has not been adjusted. Seeking additional explanation/clarification.

[redacted]Date:      April 7, 2015Account:      [redacted]Re: Installment LoanDear [redacted]:We received copies of
your complaint filed with the Revdex.com and the Consumer...

Financial
Protection Bureau concerning your installment loan ending in [redacted]. We appreciate the time you
have taken to document your thoughts and concerns regarding this matter.On behalf of the
Bank, please accept my sincere apologies for the inconvenience this matter may
have caused you. It was certainly not our intention to cause you any hardship.
We strive to provide an exceptional experience to our customers, and I am sorry
we did not meet your expectations. Please be assured that we have researched
this matter fully, and customer concerns are reviewed by our senior management
as part of our ongoing commitment to improving our customers' satisfaction.Proof of full
coverage vehicle insurance is required at the loan contract signing and
throughout the life of the loan. On January 21, 2014 and February 10, 2014, we
mailed notices to the address on file, which at the time was [redacted]
[redacted]. We apologize for the address misprint and have since
updated our system to reflect the address above. These notices were to inform
you that due to the insurance information provided to us at your loan closing
having not been an actual copy of the policy with your new vehicle added we
would need to be provided with a current proof of coverage by February 24,
2014. Because we did not receive proof of insurance by that date, force-placed
insurance costing $6,538.00 was added to your installment loan on that date.
Copies of these notices are included for your records.On March 10, 2014, we
received a copy of your current proof of insurance coverage and your force
placed insurance was removed going forward. Due to an inability to obtain proof
that insurance coverage for the [redacted] was in place from January 11,
2014 to March 3, 2014 from your insurance agent, the Forced Placed Coverage
amount remained in place for these months increasing the payment amount to
$714.99. On March 24, 2015, [redacted] made a payment of $649.99
to your loan to assist you in bringing the loan current.Upon
further review of the insurance documentation you provided to us in which your
insurance agent indicated your continued coverage, on April 2, 2015, the force
placed insurance for the time period of January 11, 2014 to March 3, 2014 was
cancelled and the coverage amount was credited back to your loan. In addition,
all late fees accrued on the loan were removed to reflect this change. At this
time, we also submitted an update to all four (4) credit-reporting agencies to
remove the late payment marks and report your account as current. Please allow
up to thirty (30) days for the credit-reporting agencies to update their
reporting. Should you apply for additional credit in the meantime, you may
present this letter as proof of the update.If you would like to contact the
credit-reporting agencies directly, their contact information can be found
below:[redacted]####[redacted]#-####[redacted]-####[redacted]#-###-####After these updates
and the payment received from Jeff Schmitt Auto Group were processed your
payment amount has been lowered back to $649.99 and a new coupon book was
ordered reflecting this. Currently your installment loan is paid ahead and next
due for a payment May 5, 2015.Additionally, when we
spoke on February 19, 2015, you requested we remove the cease and desist that
is currently on your account. To do so, we will need that removal request in
writing which you may send to the following address:Fifth Third BankOffice of the President Attn: [redacted]Alternatively, you may fax this
documentation to my attention directly at ###-###-####.[redacted], it was
certainly not our intention to cause you any hardship, and we appreciate your
patience while we researched this matter for you. We value your business, and
we look forward to serving your financial needs in the future. If I could be of
further assistance to you, please contact me directly at ###-###-#### or toll
free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Consumer Resolution Specialist Office of the
PresidentEnclosures (3): Insurance NoticesPc: Revdex.com; Consumer
Financial Protection Bureau

[redacted] Date: January 22, 2016 Account: [redacted] Regarding Your Fifth Third Bank Access [redacted] Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, concerning...

the difficulties you experienced with your Access [redacted] transaction dispute. We appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. Although the Access [redacted] Card was issued by Fifth Third Bank, [redacted] is the servicer of the card. Upon receiving your complaint, we contacted [redacted] on your behalf to investigate the disputed transaction. Enclosed please find a letter mailed to you on September 25, 2015, requesting more information about your dispute. Our research determined the provisional credit was removed from your Access [redacted] card when your dispute was denied. [redacted] denied your dispute because the merchant states they have not received the merchandise from you. In your letter, you mention you have proof that the merchandise was returned. If you have proof that the merchant has received the returned merchandise, please contact [redacted] at ###-###-####. We also suggest contacting the merchant to provide them with a tracking number for the returned item. You can also fax this documentation to [redacted] at ###-###-####. Included with your fax should be a request to re-open the dispute claim, proof of the returned merchandise, and the last ten (10) digits of your account for verification. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matter. You are a valued customer and we hope you will allow us to serve your financial needs in the future. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Status of Dispute Letter

[redacted]Date: July 29, 2015 Account: [redacted]Regarding Your Installment LoanDear [redacted]:We received a copy of your complaint filed with the Revdex.com regarding your installment loan account. We appreciate the time you...

have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter.It is my understanding that you have spoken directly to Jeremy H., Recovery Collections Manager, regarding the title for your vehicle. We determined that your vehicle’s original title, of which the Bank only possessed one (1) original copy, was sent to you on July 22, 2009. The title was sent to the address that was on file at that time of [redacted]. Because we already sent you the one (1) original title that we held, we do not have another title to send to you. At this time, the only option available to the Bank is to send a release of lien letter to you, which you can then take to the state to request a duplicate title. I confirmed that you called the Bank on July 6, 2015, and requested we send your title. You provided us with an updated address of [redacted] and the request was submitted. However, because we previously mailed the title, we could only send you a lien release letter. Our records indicate that a lien release was sent to you on July 8, 2015. However, it is my understanding that you did not receive it.We determined that the original title was mailed to you and that no Bank error occurred at that time in 2009. However, we understand that you requested a title multiple times and that various Bank personnel advised they would have one (1) sent to you when in fact, we no longer possessed the title to send. I am very sorry for the distress and inconvenience this situation has caused you. We strive to provide accurate and professional service, and I regret that was not your experience. In the interest of customer service, Mr. H. emailed a copy of the certified lien release to you. He also sent a lien release to you via overnight mail. He included a $95.00 check to cover the cost of obtaining a duplicate title from the state. We confirmed per the United Parcel Service (UPS) tracking number that the lien release and check were delivered on July 24, 2015, at 9:47 a.m. If this was not the case, please contact me directly using the phone number listed below. Please contact me directly if you did not receive the letter and check.Please be assured that your concerns regarding the customer service you received and the information that was provided to you have been forwarded to the relevant Bank personnel. I am sorry for your negative experience with the Bank. We appreciate your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customers. However, I cannot inform you of specific internal corrective actions that may be taken.We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Shawna T. Office of the PresidentPc: Revdex.com

[redacted] Date: October 29, 2015 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of your complaint submitted to the Revdex.com concerning your installment...

loan payments. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please note that on January 25, 2012, you agreed to a seventy-two (72) month installment loan for $22,664.90 with a maturity date of March 24, 2018. Your payment of $352.37 is due on the twenty-fourth (24th) of every month. Enclosed please find a copy of your installment loan security agreement which details the terms of the loan and includes your full account number. Please be advised that your installment loan is a simple interest loan, with interest accruing daily on unpaid principal. When we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last payment. Then we apply the remaining funds to the unpaid principal balance. Your payment habits affect the amount of interest you pay over the life of your loan. If payments are not made according to the schedule in your installment loan note, then you may pay more in interest over the life of the loan. Because less of your payments were applied to the principal balance, there may be a larger final payment due to additional accrued interest. We have researched the issues you brought to our attention regarding your loan payments, and unfortunately were unable to find record of a date that the [redacted] Financial Center had an issue with an early closure time of the drive thru. Additionally, upon review of the payment history for your installment loan, we have determined we cannot accommodate your request to waive any late fees. We deeply regret the inconvenience this caused, but if you would like to provide us with further information regarding any payments that may have had a delay in posting, or the specific date and time of the early drive thru closure, we would be happy to look into these matters for you. To assist you in making your future payments I have ordered a coupon book for your loan, which has been sent to the address above in a separate mailing. In addition, your comments expressing less than quality service you have received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we have not met your expectations. I want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S. Office of the President Enclosure: Installment Loan Security Agreement

Please find below a copy of the letter being mailed to the customer. I have also been in contact with the customer by phone. Thanks.[redacted] Date: December 7, 2016 Account: [redacted] Regarding Your Fifth Third Bank...

Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the difficulties you have experienced in trying to resolve this matter and we appreciate the time you have taken to document your thoughts and concerns. You notified the Bank that an Automated Teller Machine (ATM) failed to complete your cash deposit for $1,200.00 and it was not credited to your account. Our Disputes Department opened the case number [redacted] and issued a provisional credit of $1,200.00 to the checking account on October 3, 2016. The credit was removed on November 15, 2016, when the ATM was found to be in balance. A notice was also sent to the address above informing you that the dispute was resolved. You contacted the Bank to question this resolution and we have reopened this case. While we strive to resolve all investigations as quickly as possible, it can take up to thirty (30) days for an investigation to be completed. You are a valued customer and we would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S. Office of the President Pc: Revdex.com

[redacted] Date: May 2, 2016 Account: [redacted] Regarding Your Credit Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, regarding the fraudulent...

transactions that posted your credit card account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We strive to provide professional and accurate service to our customers, and we regret if that has not been your experience. On April 25, 2016, you contacted the Bank about six (6) unauthorized transactions posted to your credit card ending in [redacted]. At that time, a block was placed on the account and dispute case number [redacted] was opened for the following items: Date Amount Merchant Name March 10, 2016 $3.10 [redacted] March 10, 2016 $15.92 [redacted] March 10, 2016 $50.16 [redacted] March 11, 2016 $2.06 [redacted] March 11, 2016 $3.22 [redacted] March 11, 2016 $177.27 [redacted] It should be noted that a replacement credit card ending in [redacted] was issued and sent to the address on file for your account. In addition, please allow up to ten (10) days to receive the initial letter regarding your dispute case. When disputing transactions on your credit card, we make every effort to resolve the dispute in as timely a manner as possible. As a result, please allow up to sixty (60) days for our investigation to be completed. If our research supports your dispute, the transactions in question and related finance charges will be credited back to your account. However, if our research does not support your dispute or if we receive proof that the transactions are legitimate, the purchases and applicable finance charges will remain on your credit card. After we have completed our investigation, a final resolution letter will be sent to the address on file detailing our decision. In order to follow up regarding the status of your dispute, please contact our Dispute Department at ###-###-####. Representatives are available assist you Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m., ET. [redacted] please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

[redacted] [redacted] 
[redacted] Date: August 3, 2016 Account: [redacted]Regarding Your Credit Bureau Reporting Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning...

the information on your credit report. We appreciate the time you have taken to express your concerns regarding this matter. We conducted a thorough review of the information provided to the credit reporting agencies regarding your mortgage loan. Our review determined that the information provided to the credit reporting agencies is correct. On September 14, 2007, you filed Chapter 13 bankruptcy. Our research determined your mortgage loan was included in the bankruptcy. Please find enclosed a copy of Schedule D- Creditors Holding Secured Claims. Please use the enclosed document as verification your mortgage loan was included in the bankruptcy. I have also enclosed a copy of the discharge papers dated September 6, 2012. Because your mortgage loan was not reported to the credit bureaus between September 2007 and September 2012, two (2) of the credit reporting agencies deleted the account from reporting. Our research determined [redacted] is reporting the mortgage loan account. We have contacted [redacted] and [redacted] on your behalf; however, both credit reporting agencies have informed the Bank that the account will not be added to your credit report for the following reasons: ** Due to the Bankruptcy ** Length of time the account was not reported If you would like to contact the credit bureaus directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Schedule D, Discharge Papers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]

[redacted] [redacted] [redacted] [redacted] Date: October 9, 2015 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding...

your vehicle installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. The payment due date for your vehicle installment loan is the 22nd day of each month. There is a payment grace period for your loan of fifteen (15) days. A payment received within the grace period is still considered late; however, a payment received within the grace period will not be assessed a late charge. The Bank does not send a monthly invoice for payments due on a vehicle installment loan. When your loan was initiated, it was set up to be paid using monthly loan coupons. According to our records, your loan is now paid by Fifth Third Auto BillPayer. Please refer to the table on the following page for the payment history on your loan as of October 8, 2015. Payment Payment Satisfied Past due Date Late Late Date Late Due Date Received Payment(s) for Charge Charge Charge Due Date payment Assessed Amount Reversed June 22, No Not June 22, July 7, $52.78 July 8, 2015 Payment satisfied 2015 2015 2015 Received July 22, July 29, June 22, July 22, August 6, $52.78 Not 2015 2015 2015 2015 2015 Reversed August 22, August July 22, August 22, September $52.78 Not 2015 10, 2015 2015 2015 6, 2015 Reversed September October August 22, August 22, October 7, $52.78. N/A 22, 2015 5, 2015 2015 and 2015 and 2015 The loan September September was also 22, 2015 22, 2015 assessed because a fee of the $15.00 payment because was the returned payment due to was insufficient returned funds due to insufficient funds October Not yet N/A N/A N/A N/A N/A 22, 2015 received Please be aware that when your loan is past due for payment, you may receive calls from our Collections Department. Our Collections Department will first attempt to call the phone number(s) that we have on file for you. If we cannot reach you at the number(s) that we have on file for you, we may attempt to call other phone numbers that are associated with you, or have been associated with you in the past. If we attempt to call you and discover that the phone number dialed is not a number where you can be reached, we will not attempt to call that number in the future. We regret any inconvenience this may have caused you. According to our records, most of the calls from our Collections Department were to the phone number ###-###-####. This is the only phone number that we have on file for you. Since we were unable to reach you at this number numerous times, we attempted to contact you at alternate phone numbers that we were able to find. If the phone number of ###-###-#### is not the best number for us to call to contact you, please contact our Customer Service Department and provide us with the best number for us to call. Our Customer Service Department can be reached at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., ET. Since there have been no errors made by the Bank, and one of the late charges has already been reversed, no additional late charges have been reversed at this time. Please also be aware that the payment of $1,055.50 that was processed by Fifth Third Auto BillPayer was returned due to insufficient funds. Please also be aware that Fifth Third Auto BillPayer will attempt to draft the payment a second time. The loan is still due for the August 22, 2015, and September 22, 2015, payments. Additionally, the regularly scheduled loan payment is due by October 22, 2015. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I have sent a police reports, credit reports, as well as a statement from an official police offers. I fax these documents yesterday to Fifth Third Banks as well as [redacted] Consumer. If the inquiry is not removed I will file a claim with the FTC.
Regards,
[redacted]

[redacted] Date: April 4, 2017 Regarding [redacted]’ Auto Loan Dear [redacted]: We received a copy of the complaints you submitted to the Consumer Financial Protection Bureau and Revdex.com on behalf of [redacted]...

regarding her auto loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you and [redacted]. Since you are not a signer on the loan, I am unable to provide you with any details regarding [redacted]’ loan. Security measures such as these are in place to protect our customers and the Bank from possible loss or fraud. Please be assured we responded to your complaint in full and mailed a detailed letter to [redacted] at the mailing address on file. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: [redacted], Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.    Fifth Third chooses not to uphold the guidelines in which the merchant is to abide by thus demonstrating Fifth Thirds lack of knowledge and business ethics and practices.Here is Fifth Thirds company slogan - “Curious people ask better questions… and find better answers,” said Larry M., the bank’s senior vice president and chief marketing officer, in a release. “Curiosity surfaced as an important value we wanted to affirm with our own employees: be curious about our customers’ needs, be curious about the way things could be made easier, and be curious about how we can innovate our products and services.”Clearly Fifth Third is not CURIOUS ABOUT THERE CUSTOMERS NEEDS AND OR  RIGHTS.....  [redacted]

Hello:  Jerry G. from the [redacted] Financial Center tried to leave a message for the customer on Friday, 01-06-17.  Because the phone number was not receiving calls, he sent an email requesting that [redacted] follow up with him directly to discuss her account options.  He can be reached at ###-###-####, or by email at [redacted].  Thank you.

[redacted] Date: June 9, 2016 Regarding Your Privacy Opt-Out Request Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your attempts to have your address be...

removed from our mailing lists. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experienced. It was certainly not our intention to cause you any undue hardship or frustration. Periodically, we reach out to potential customers to make them aware of the excellent banking products Fifth Third Bank has to offer. We understand your desire to no longer receive these mailings and therefore your address has been removed from all of our mailing lists. However, promotional mailing lists are compiled approximately three (3) months in advance so there is the possibility that you could receive some promotional material in the near future that was generated prior to the removal of your name and information. Additionally, you may consider opting out of firm offers of credit from lists supplied by the credit bureaus, under the Fair Credit Reporting Act (FCRA), the Consumer Credit Reporting Companies are permitted to include your name on lists used by creditors or insurers to make firm offers of credit that are not initiated by you ("Firm Offers"). The FCRA also provides you the right to "Opt-Out", which prevents Consumer Credit Reporting Companies from providing your credit file information for Firm Offers. You may choose to opt out of receiving offers for five (5) years or opt of receiving them permanently. To opt out for Five (5) years you may call 1-888-5-Opt-Out (###-###-####) or visit www.optoutprescreen.com. To opt out permanently you may begin the permanent Opt-Out process online at www.optoutprescreen.com. You must return the signed Permanent Out-Opt Election form, which will be provided after you initiate your online request. If you do not have access to the internet you may send a written request to permanently opt out to each of the major credit reporting companies. You will need to include your home phone number, name, social security number and date of birth in your correspondence. The addresses to opt out with each company are listed below: [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shannon K. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Why would you give two cards for overdraft protection on the same checking account? The last statements were my checking account statements.  
Regards,
[redacted]