Fifth Third Bank

[redacted] Date: March 25, 2015 Account: [redacted] Re: Mortgage Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your mortgage loan. We appreciate the time you have taken to document your...

thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loan. It was certainly not our intention to cause you any hardship. Please be assured we have researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfaction. On September 9, 2014, we received your application for a mortgage loan of $67,550.00 for the purchase of a manufactured home. While our Mortgage Loan Origination Departments worked diligently to close your mortgage loan as quickly as possible, several issues caused delays in the process. The bankruptcy information on your credit report presented challenges due to our established underwriting guidelines. Additionally, in order to proceed with the loan the manufactured home needed to be converted to real property. During the application process, FHA (Federal Housing Administration) guidelines changed, which created additional requirements to proceed with your mortgage loan. Also, a large factor in the delay of your closing was the requirement regarding the distance the well was from the septic tank. Working through this requirement took some time. As you mentioned in your complaint, due to the difficulties you experienced due to the delays in closing your mortgage loan, our Mortgage Loan Origination Departments agreed to reimburse you processing and underwriting fees totaling $1,277.00. I have confirmed that checks for these fees have already been mailed to you. Your mortgage loan closed on January 27, 2015. As you are aware, the mortgage loan was booked into our system twice. However, please be assured that this has been resolved, and only one (1) loan is reflected in our systems.We also regret the level of service you received from our Mortgage Loan Origination Department. We strive to provide you with an exceptional experience throughout the application process. From your complaint, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.Thank you for your patience while waiting for a response. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please call me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, [redacted]Senior Consumer Resolution Specialist Office of the PresidentPc: Revdex.com

Hello, after receiving the letter dated 9/1/2016 from Fifth Third Bank in the mail today I see that it says also On May 31, 2016 my dispute was opened. I actually opened the dispute by calling on May 28 ,2016 in which also at this time I relayed the details of my non- receipt of services as myself and the merchant had discussed briefly on 5/25/2016 via phone as to what the $350 would be for the very next day 5/26/2016 was to be the date of service. This 10 minute conversation was my only one with the merchant as had no previous contact with her and only obtained her cell phone number only from her website. It also says we are unable to further pursue these disputes yet there is and has just been one dispute. These letters keep coming from the Office of the President with the same signature, in which I have been given at least 3 different street addresses for.Also as previously explained my questions in my non- accceptance today with the Revdex.com go unanswered and the documents provided to me being my own letter sent to them detailing the dispute and my bank statement are not acceptable as the only documents indicating how my dispute was investigated as there should be a response from the merchant.Thank you,[redacted]

[redacted] I just spoke to my agent to get clarification of the document you received. It is the same document Fifth Third has received in the past. She said Fifth Third Bank obviously doesn't fully read documents and stopped reading after they read the heading "Liability". If you go down to the bottom box it will state I did in deed have Comp AND collision coverage and I had a $1,000 deductible. They have record of my payments as well. There was a computer error prior to May 2016 on my account. The page you are now holding is in fact a legal declaration page in a court of law. She stated it is stamped with their logo and the agent's signature. She stated if you had any further questions you may contact [redacted] ###-###-####. They can not go back and alter the computer documents because that is to prevent fraud. Again this is a legal declaration page like they had BEFORE computers and Fifth Third does not understand how to read it obviously. So in combination with this AND the letter she acknowledged she received that stated I was covered that is more than enough to take into a court of law.  Scincerly [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: August 16, 2016 Account: [redacted] Regarding Your Fifth Third Bank Accounts Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com) regarding your...

debit card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. We strive to provide accurate and professional service to our customers and I regret if this is not the level of service you received. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. Upon receiving your complaint, we researched the debit cards ordered for [redacted] connected to your joint checking account ending in [redacted]. Please use the below chart as verification of the debit cards owned by [redacted]. Open Card Number Date Reason Card was opened Closed Date Reason Card was Closed [redacted]xxxxxxxx[redacted] 9/30/2013 Checking Account Opened 8/19/201* Merchant Compromised [redacted]xxxxxxxx[redacted] 7/18/201* Replace card [redacted] 5/26/2015 Fraud [redacted]xxxxxxxx[redacted] 5/15/2015 Replace card [redacted] 2/2/2016 Banking Center Closed [redacted]xxxxxxxx[redacted] 5/19/2015 Card request by customer 7/27/2016 Reported Lost [redacted]xxxxxxxx[redacted] 2/*/2016 Replace card [redacted] 6/27/2016 Blocked/ Dispute filed [redacted]xxxxxxxx[redacted] 6/28/2016 Replaces card [redacted] [redacted]xxxxxxxx[redacted] 7/27/2016 Replaces card [redacted] 7/28/2016 Customer Request On June 27, 2016, our Dispute Resolution Department opened a case on [redacted] debit card ending in [redacted]. As part of the fraud investigation, the Dispute Resolution Department closed the debit card ending in [redacted] and issued a new debit card ending in [redacted]. The disputed transaction was a $61.67 purchase at [redacted]. Because this dispute was a fraudulent transaction not authorized by [redacted], the Dispute Resolution Department provided provisional credit to your joint checking account ending in [redacted] on June 28, 2016. I have enclosed a copy of the letter mailed to you from the Dispute Resolution Department, advising that the dispute was approved and the credit was issued to your account. On July 7, 2016, you contacted the customer service department and closed your debit card ending in [redacted].The card was blocked and a new card ending in [redacted] was issued. On July 27, 2016, you and [redacted] made several calls to the customer service department and the Dispute Resolution Department. You both were concerned with a pending transaction on your checking account from [redacted] in the amount of $240.00. Our research confirmed the debit card transaction from [redacted] was on [redacted]’s debit card ending in [redacted]. As noted above, this debit card was issued to [redacted] on May 19, 2015. [redacted] last used the card in January 2016; however, the card was never reported lost or stolen. During your conversations with our customer service department, you both showed concern that more than one (1) debit card could have been owned by [redacted]. On August 2, 2016, the Dispute Resolution Department opened a case for the [redacted] purchase. Because this dispute is a non-fraud claim, the Dispute Resolution Department did not provide provisional credit to your checking account. As part of the dispute process, a block was placed on the debit card ending in [redacted], and a new debit card was issued ending in [redacted]. Case number [redacted] is an ongoing investigation. While we try to resolve all investigations as quickly as possible, it can take up to one hundred and twenty (120) days to finalize your claim. If you have questions regarding the investigation, please contact the Dispute Resolution Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m.; Saturday, 8:30 a.m. to 5 p.m., ET. Please reference your case number when talking to the Dispute Resolution Department. [redacted] offers a service called Automatic Billing Updater (ABU) to their customers. ABU is a service for Fifth Third cardholders that have setup recurring payments against their card. ABU ensures uninterrupted payments by updating card account number information to the participating merchant when changes occur for example, when a card is closed due to fraud. Please note, ABU is a service provided to our customers, but not all merchants utilize the service. Fifth Third Bank is not able to determine if any or all of your recurring payment merchants will be provided the new card updates. We recommend contacting any merchant with whom you have a scheduled recurring payment to either ensure they have your updated card number or to cancel the recurring payment. Thank you for your patience while we researched this matter for you. We regret that you felt the need to close your accounts, and we certainly hope you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Dispute Decision Letter

[redacted]Date: June 15, 2015Account:       [redacted]Regarding Your Checking AccountDear [redacted]:We received a copy of the complaint you filed with the Consumer Financial Protection Bureau and the Revdex.com...

regarding your account with the Bank. We appreciate the time you have taken to express your thoughts and concerns regarding this matter.Your comments expressing less than quality service when you emailed the Bank and when you contacted the Banking Center and spoke with the Personal Banker regarding the closure of your account are very concerning. Please be assured we have researched the concerns outlined in your correspondence and have forwarded them to the appropriate personnel for further review. Additionally, we have received confirmation that the Bank made the decision to close your account ending in [redacted] with a scheduled closure date of May 11, 2015, and communication was sent to you at the address on file at that time. I apologize if you did not receive it. However, when the Banking Center was unable to reach you over the telephone prior to the scheduled closure date, they extended the closure date to May 18, 2015. Unfortunately, they still did not hear back from you prior to the account being closed on May 18, 2015, so a check was mailed to the address on file for the remaining account balance. A copy of the letter sent to you at the above address, on April 30, 2015, regarding the account closure, is enclosed for your reference.It should be noted that we have also reached out to the Banking Center Manager, [redacted] regarding the situation. She advised that she had received her first (1st) call from you on June 2, 2015. It is our understanding that she advised at that time she needed additional time to research the possibility of placing a stop payment on the check that was issued to you. Additionally, she has advised that she left a message that same day advising that she did not have an answer regarding the stop payment and that she would call again on June 3, 2015. I apologize if this was not the case.I have confirmed that a new check was issued to you at the above address on June 4, 2015. If you have not received the check, please call me directly at the telephone number below and I will be happy to make arrangements for you to pick up the check at one (1) of our banking center locations.We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the PresidentPc: Consumer Financial Protection Bureau; Revdex.com Enclosure: Account Closure Letter

[redacted] [redacted] [redacted] Date: January 6, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Essential Checking account ending in 9475. Our records indicate that on November 28, 2015, the joint account holder, [redacted], accepted Overdraft Coverage via online banking for the Essential Checking account, allowing access to funds beyond the account balance with debit card transactions. Our review of the account activity included the following: ? On December 21, 2015, the beginning account balance was $302.11. There were ten (10) transactions that posted to the account, totaling $307.30, leaving the negative account balance at ($5.19). Because there were not enough funds to cover all of the transactions, the transaction to [redacted] in the amount of $31.85 was assessed an overdraft fee in the amount of $37.00 the following business day. ? On December 28, 2015, the beginning account balance was $125.05. There were ten (10) transactions that posted to the account, totaling $301.83, leaving the negative account balance at ($176.78). Because there were not enough funds to cover all of the transactions, the transactions to [redacted] in the amount of $72.95, [redacted] in the amount of $4.99, and ATT in the amount of $100.00 were each assessed an overdraft fee in the amount of $37.00 the following business day, totaling $111.00. ? On December 30, 2015, the beginning account balance was $51.31. There were five (5) transactions that posted to the account, totaling $112.84, leaving the negative account balance at ($61.53). Although there were not enough funds to cover these transactions, because the Overdraft Coverage was declined by you, via online banking, on December 29, 2015, these debit card transactions were not assessed any overdraft fees. Our review of the account history determined that Overdraft Coverage was accepted for the account between November 28, 2015, and December 29, 2015, and there was no Bank error in assessing the overdraft fees to the account. Because there was no error, we are unable to accommodate your request to reverse any additional fees. I am sorry for any additional frustration this may cause you, and any difficulties you may have experienced when calling the Bank. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President

6-28-17 Hi, Fifth Third Bank has restored my funds. Thanks for your help, I appreciate it very much. Best wishes, [redacted]

Regarding the attached correspondence from [redacted], since there is no additional to provide at this time, I will wait until the scheduled follow up date of June 17, 2016, before providing the customer with an additional response. If the account is reporting correctly at that time, the customer will not receive an additional response from us. If the reporting is still incorrect at that time, we will send another response to the customer informing him that the account is still not reporting correctly, and that another update has been submitted to the credit reporting agencies.Typically, as stated above, if the account is reporting correctly at that time, the customer will not receive an additional response from us. However, in the interest of customer service, I will be sure to contact the customer by phone on June 17, 2016, to discuss the reporting of the account at that time.Thanks,Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have also explained to the bank that if my name was still on the account the matter was not handled correctly because I had no access to the account and the afore mentioned letters were never sent to me. No this is not satisfactory and their internal research has not shown diligence in them trying to reach me regarding this matter.  Again. I would like for this vendor to remove my name from [redacted] along with any derogatory information they have falsely posted. 
Regards,
[redacted]

Hello: After receiving the latest rebuttal, we contacted the banking center manager that met with [redacted].  The customer did not provide any new information. The banker has discussed the mortgage loan process with the Mortgage Loan Originator. The Mortgage Originator provided the same explanation to our office and the banker.  The customer had derogatory marks on her credit report, that required her attention. In order for the Bank to properly research the corrections a new credit report. We believe we have properly addressed all the customer concerns. We have nothing further to add to our response. I’ve attached our two prior responses for your review. Thank you. Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263

FIFTH THIRD BANK5050 Kingsley Drive MD 1MOCOPCincinnati, OH 45263[redacted], [redacted]Date: March 24, 2015Re: Mortgage Loan RefinanceDear [redacted],We received a copy of the complaint you submitted to the Revdex.com on behalf of [redacted]...

regarding his attempt to obtain a mortgage loan refinance. We appreciate the opportunity to respond to this matter.We regret the level of service that you and [redacted] received when you contacted our [redacted] Banking Center. Please be assured that we want to provide you with an exceptional experience every time you contact us. From your letter, it is clear we did not meet your expectations. I am truly sorry we disappointed you.I want you to know that I have already taken action on your feedback. After reading your complaint, I have shared the concerns you brought to our attention with the appropriate parties within the Bank. Additionally, customer feedback is reviewed by our senior management as part of our ongoing commitment to improving our customers' satisfaction.It is our understanding that this issue has been resolved and an appointment has been scheduled with a mortgage loan originator at the [redacted] Banking Center for Friday, March 20, 2015. I apologize for any inconvenience this miscommunication may have caused, and I hope this letter meets your satisfaction and resolves your needs.Thank you for your patience while we researched this matter for you. [redacted] is a valued customer, and we look forward to serving his financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Senior Consumer Resolution Specialist Office of the President

[redacted] Date: December 21, 2015 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the rebuttal filed with the Revdex.com concerning your Fifth Third Bank mortgage loan. We appreciate the additional time you have taken to share your thoughts and concerns regarding this matter. On October 23, 2015, we received a payment of $2,057.19 that served as the full payoff of your Fifth Third Bank mortgage loan. I have enclosed a copy of your mortgage loan payment history, for your review. At the time of the loan payoff, your mortgage loan was charged $198.00 for a recording fee. This was not a fee charged by Fifth Third Bank. This fee was charged by the city of [redacted]a to record the loan payoff and the release of the lien on your property. Please find enclosed a copy of the Satisfaction of Mortgage for the property located at [redacted], that discloses the recording fee of $220.00. Please know, even though the fee was $220.00, your loan was only charged $198.00 when the loan was paid off. Our review determined that the city of [redacted]a previously increased their recording fee from $198.00 to $220.00. However, our systems were not updated when the fee was increased so you were charged the lesser amount, and the Bank paid the difference. Please accept our apologies if our Customer Service Professionals were unable to provide specific information regarding this fee when you contacted our Consumer Contact Center. Additional research was required to determine the source of the fee. We appreciate your patience while we conducted the necessary research. Thank you for the additional opportunity to research your concerns. You are a valued customer and we sincerely hope that you will allow us to service your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosures: Satisfaction of Mortgage, Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not going to pursue this matter further.  The bank's response was much the same as what they told me directly, full of twisted truths and flat out falsities.  They continue to say I was not enrolled in auto-pay (I was), because that absolves them of any accountability.At any rate, I appreciate your efforts in this matter Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As far as your reasons for calling the police, it's BS. Your staff made an error and could not explain it. I could careless, police do not bother me. Your manager just took a policeman away from the community for nonsense and he could have been dealing with a real issue. I'm not surprised, 5/3 is all about bs. I have also made a public complaint on you all to consumer affairs. I will continue to complain on any platform I find. I may even set up a social media page to make people aware.
I am still waiting on someone to explain to me why part of my money was dispensed to me at the counter by [redacted]' cashier, then when I requested the rest of my money they all of a sudden needed another form of ID. Did my identity appear to change while I was standing at the counter?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
this rebuttal essentially just repeats the first response. Nowhere do they address the fact that they sent me the $400 payment they claim to have no record of. Also, any rep from their company is aware of both payments yet the person responding to a Revdex.com complaint doesn't have the information that an agent has access to? This is an untrustworthy, unethical business that I will encourage anyone I can to never do business with.I am truly disgusted by their practices and lack of decency through out this. 
Regards,
[redacted]

[redacted] Date: March 28, 2017 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the letter you sent to the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please also accept my sincere apologies for the difficulties you experienced when you previously contacted the Bank regarding this matter. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On March 21, 2017, the beginning balance in your checking account was $32.88. On March 21, 2017, two (2) items posted to your account totaling $127.57. Due to insufficient funds in the account to pay one (1) of the items that posted to the account, one (1) overdraft fee totaling $37.00 was assessed and posted to the account the following day. The ending balance in your checking account on March 21, 2017 was negative ($94.69). A copy of the Overdraft Notice dated March 22, 2017, is enclosed for your review and convenience. On March 22, 2017, the beginning balance in your checking account was negative ($94.69). On March 22, 2017, three (3) items posted to your account totaling $446.99. Due to insufficient funds in the account to pay one (1) of the items that posted to the account, one (1) overdraft fee totaling $37.00 was assessed and posted to the account the following day. The ending balance in your checking account on March 22, 2017, was negative ($461.68). A copy of the Overdraft notice dated March 23, 2017, is enclosed for your review and convenience. It is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank error. However, pursuant to your previous fee waiver requests, we have reversed $74.00 in overdraft fees over the past twelve (12) months, as a courtesy to you. In most circumstances, additional courtesy overdraft fee reversals would not be warranted; however, since we empathize with your situation, we have reversed an additional $74.00 in overdraft fees on March 27, 2017. Except in the case of a Bank error, any additional overdraft fee reversal requests over the next twelve (12) months will be declined. I want to be sure that you are aware that the Bank offers several options for Overdraft Protection. Overdraft Protection for a checking account allows funds from another account to be transferred into the checking if the checking account becomes overdrawn. If you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you own. Although there is an overdraft transfer fee of $12.00 per transfer, this is less than the fees that are assessed when your checking account becomes overdrawn without Overdraft Protection. For more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m., ET, Saturday 8:30 a.m. to 5 p.m., ET. You will also find additional information on our website at 53.com. I also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrences. You may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for you. This real-time alert will notify you any time your debit card and Automated Teller Machine (ATM) transactions result in a balance lower than your designated alert threshold. Because checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawn. However, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawn. For example, you could set up an alert to notify you when the balance reaches $20.00. You could then review the account activity to determine if all of your authorized transactions have posted, and if not, determine how much additional funds you will need to deposit to cover any outstanding items. You can also schedule an alert that notifies you when an overdraft notice is available to be viewed on our website. While this alert will not prevent an overdraft, it will allow you to correct the negative balance sooner, which can help prevent any additional overdraft charges from being assessed. For a list of the account alerts offered by the Bank, please visit the alerts section within online banking or our mobile app. For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the future. Information regarding overdraft coverage options is also provided on the enclosed document. [redacted], thank you for your patience while waiting for a response. It is a well-known fact that no business can survive without its customers, and I want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President Enclosures (3): Overdraft Notices; Overdraft Solutions for Consumers Document

[redacted] Date: July 11, 2017 Account: [redacted] Regarding the Promotional Cash Bonus Offer Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding the promotional...

cash bonus offer that was available at the time you opened your Fifth Third Bank Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. After thoroughly reviewing your account, we determined that you met all criteria for the $200.00 promotional cash bonus offer that was available at the time you opened your checking account ending in [redacted] on March 16, 2017. Therefore, we credited the $200.00 cash bonus to your checking account on July 7, 2017. I truly hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10207014, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
5/3 Bank attempts to say that all was done properly and in accordance with guidelines. Nothing is further from the truth.  In regards to the appraisal 5/3 did order the appraisal knowing full well the power was not on as needed. They were so informed by me, and the Agent.  In regards to additional requirements from me, I specifically asked well prior to their deadline and was informed they needed nothing further.  It took several days and requests to 5/3 to determine just what they wanted re structural engineers inspection, and then it was for areas original to the home.  We were not informed of clear to close until the day before closing, and then the required payment was not received (incorrect amount as well) until 11 PM the night before. 
5/3 ignores the unprofessional conduct by it's representatives, as expected. They also refuse to acknowledge their open questioning of my integrity.
The facts remain, 5/3 Bank is unprofessional and totally lacking in ethics. I will never recommend them to anyone.
Regards,
[redacted]