Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.A letter was written by Justin stating the account was closed as requested. Had the other customer service reps been as motivated to send the letter as he was, Revdex.com would not have been contacted.Thank you Revdex.com!
Regards,
[redacted]

[redacted] Date: March 23, 2017 Account: [redacted] Regarding Collection Calls Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com). We appreciate the time you...

have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Our records reflect that you opened a vehicle installment loan on December 1, 2016. Enclosed is a copy of the application for the loan as well as the signed contract. The vehicle purchased was a [redacted]. Please note that your name on the contract is spelled “[redacted].” Unfortunately, the name was entered into our systems as “[redacted]” in error. I confirmed that the address and phone number on the application match the address and phone number in our systems. However, the phone number on the application is not the phone number you provided in your complaint. The phone number in your complaint is not on file and is not being called by our Collection Department. Our Collection Department is calling about this account at the phone number ###-###-####. You advised we are calling you in error, and ###-###-#### is the phone number we are calling, which is the phone number on the application. The email address listed in your complaint is the same email address we have on file for the account. I am happy to verify if the Social Security Number (SSN) is yours if you call me using my phone number listed below and provide your SSN. I can verify if it matches our records. If after reviewing these documents you determine the application was submitted in your name fraudulently, please contact your local law enforcement. They are able to assist you with completing the necessary documents for any fraud that may have occurred. You may also wish to file an identity theft report via the Federal Trade Commission. The report can be accessed online at IdentityTheft.gov. Please send copies of the police report and identity theft report to our address listed above. The documents can also be sent to my attention via fax at ###-###-####. If you would like to contact the credit bureaus directly, the contact information can be found below: Equifax ###-###-#### Experian ###-###-#### TransUnion ###-###-#### Innovis ###-###-#### If you determine the account is valid, please contact me directly using my phone number below so that I can update the spelling of your first (1st) name in our systems. Per your request, we have placed a cease and desist on your account so you will no longer receive phone calls from our Collection Department. Please note that this will not stop other collection activity. To maintain the security of your account, I am sending this letter to the address we currently have on record for you. I noticed that the return address you used in your correspondence is different. According to our security protocols, I cannot update your mailing address based upon your correspondence. I encourage you to either call the Customer Service Department, or myself, to make sure that your accounts are properly updated. The Customer Service Department can be reached at ###-###-####. Customer service is available to assist you Monday through Friday from 7 a.m. to 8 p.m., ET, and on Saturday from 8:30 a.m. to 5 p.m., ET. I can be reached at the telephone number listed below. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Contract

[redacted] Date: March 8, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Essential Checking account ending in [redacted]. The account was opened on November 27, 2012, at the [redacted]. A check for $2,249.77 was deposited through one of our ATM’s on December 14, 2012. However, after the check was processed on December 14, 2012, it was discovered that the amount of the check was actually $597.53. As a result, the Bank adjusted the deposit by debiting the account for $1,652.24. The remaining account balance after the debit adjustment was $880.62. Please note this activity did not result in a hold being placed on the account or account closure. Our Bank Protection Department received an alert that the check deposited on December 20, 2012 for $540.00, in which you were also a signer on, would be returned as a result of insufficient funds. As a result, our Bank Protection Department began investigating the account activity and placed a hold on your account until their investigation was completed. Our Bank Protection Department determined after their investigation to close and charge off your Essential Checking account. The account was closed on January 4, 2013, with a negative account balance in the amount of ($1,087.12). I have enclosed all of the account statements and overdraft notices for your records and review. The account was reported to [redacted], and further collection efforts continue to be made through [redacted]. If you need additional information or would like to set up payment arrangements pertaining to your account, please contact [redacted] at ###-###-####. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosure: Statements, Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10467847, and have determined that this does not resolve my complaint.While I appreciate the reversal of the overdraft, my checking of the account balances did not show any Web Initiated fee until the 25th. In addition, I had a positive balance on the 25th after receiving my direct deposit and also making an online transfer to my other debit card, Again, no overdraft fees were showing at this time. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Fifth third bank is in contact with me and working to resolve this issue. Why are you sending me notification that my case is closed?  I have documents to fax to 5/3  in [redacted] and I also want to address their response that I contacted the Fifth Third Main branch here in [redacted] N.C.  I have never set foot in their main branch. I don't ever know where it is.  I am filing a complaint with the federal reserve also about this issue. The bank is in federal violation of regulation e and I want that noted in my Revdex.com file.  Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The response was in-accurate and not helpful to resolution. Payment was made on febraury 1st, and the response indicates it was not. Title was on file by the 5th, so may had been accurate on the 1st. Additionally, after another few hours of talking to costumer service representatives on Friday, February 5th. A title was present at "my titles". After being transferred and cut-off from the 5/3 representative, then contacting "my titles" 3rd party title vendor whom transferred me back to 5/3, which 5/3 transferred me back to "my titles" and again transferred back to 5/3 it was concluded that I should sit and wait at the department of motor vehicles to obtain a copy of my title for refinance. No representative was rood on this occasion, it was only the call where I was asked to provide two monthly payments prior to february 1st. I just want to refinance to my bank. The problem is representatives A.) lack of knowledge pertaining to refinance and titles and B) representatives lack of interest in assisting. I will call the number given in the response to see if there is additional help, or more accurate and knowledge assistance before I sit for hours at the DMV to find out that I need to contact 5/3 again. I just want someone who has completed the common transaction of refinance for assistance and will gladly sit at DMV if that is the next step.Payment will be made on or before due date if this doesn't get resolved in time, but review the calls on February 5th as well to find out why customers would have no confidence in 5/3 ability. I was told again that copies would not be made or sent to another bank, must be paid off before a re-finance and various other items that make it difficult to believe that the people I have talked with have any experience whatsoever as well as poor customer service ability in the aspect of critical thinking skills or what should be common practice. My call had been dropped several times during the contacts with 5th third, and even after asking to be warm transferred. If I would had received a call from a 5/3 representative that knew something about banking, I would had been satisfied. I will try to call the number given on the response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have read through the reply from Fifth Third.  It is all very confusing.  I paid all my escrow payments on time and in full in 2015 and 2016. There should have been one payment to pay the home [redacted]. It seems that because I refinanced during the same month that the [redacted] was due, that some mistakes were made in the figures and now I have to pay an additional $1300.00 to make up for it.
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: April 25, 2016 Regarding Your Mortgage Loan Application Dear [redacted]: We received a copy of your continued complaint submitted to the Revdex.com concerning the origination process associated with your recent mortgage loan application. Please be assured that Fifth Third Bank appreciates the time you have taken to further communicate with the Bank regarding this matter. We sincerely regret any miscommunication that may have occurred when reviewing our previous response; however no credit inquires were agreed to be removed. Please be assured that upon review of your credit report dated November 27, 2015, the prequalification from June 25, 2015 was not present, as it had aged off. I have included copies of our previous communication surrounding this for your records. As stated previously, regarding your request for a reimbursement of the application, appraisal, and other associated fees paid during the course of the mortgage loan application process, as well as fees paid to another lender associated with a new mortgage loan application, we are unable to fulfill this request due to no bank error having been found associated with this issue. Please be advised, this matter is considered closed by the Bank. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at (###) ###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Previous Response

Revdex.com: In on of the documents provided by 5th 3rd .the last page account summary #[redacted] clearly shows a yearly total of late charges or insufficient funds totaling 772.oo dollars for that year. There is no clear documents that I see clearly giving a detailed timed and dated along with live daily on going deposits and expences. Weekly balances dont show anything cronologically. Concerning me depositing a check on fridays, making purchases over the weekend ....then being charge insfficient funds. My current bank see's that proper funds are posted in the system PRIOR to a expence....and they wouldnt charge me a dime....because its in there. Again my complant is that for some mysterious reason 5th 3rd chose to deduct funds BEFORE the deposit was entered, although the deposit was in first. Both of wich had to wait until the next 'business day'. This isnt hard to inderstand. Thus my complaint stands. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] Date:    July 13, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding a stop payment placed on your checking account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Our records show that on June 29, 2015, a stop payment was placed on check number 666 for $589.00 made payable to [redacted]. This check was presented to the Bank and posted to your account on July 3, 2015. When a stop payment has been placed on a check, the system will allow the check to post to your account and the item will be returned the following business day. Subsequently, on July 6, 2015, check number 666 was returned to the payee and $589.00 was credited back to your account. No overdraft fees or returned item fees were assessed to your account due to the stop payment. I have enclosed a copy of your checking account statement for your review. I hope this letter addresses all of your concerns and you are satisfied with the resolution. We appreciate your patience while we reviewed this matter. You are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs in the future. If I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: checking account statement

[redacted] 
[redacted] 
[redacted] Date: April 22, 2016 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding your...

installment loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be advised that the Fair Credit Reporting Act (FCRA) does not require financial institutions to notify consumers that they are being reported as late to the credit reporting agencies. We have completed a thorough review of the payment history being reported to the credit reporting agencies for your installment loan. Our review determined that the information being reported is correct. Your installment loan payment was received more than thirty (30) days late seven (7) times. A copy of your payment history is enclosed for your review. Also enclosed are copies of the late payment notices that we mailed to you for each of the late payments listed on your credit report. The late payments reported are listed below: Due Date Payment Date Delinquency Reported 10/13/2013 11/13/2013 30 Days Late 12/13/2013 1/13/2014 30 Days Late 1/13/2014 2/13/2014 30 Days Late 6/13/2014 7/14/2014 30 Days Late 9/13/2014 10/16/2014 30 Days Late 10/13/2014 11/13/2014 30 Days Late 12/13/2014 1/23/2015 30 Days Late Please be advised that the payment history for the loan is reported each month throughout the life of the loan. The late payments listed on your credit report were not added after the loan was paid in full. We verified that we have not sent any extra updates to the credit reporting agencies outside of the regular monthly account reporting for this account. If you have documentation that shows there were no late payments listed for the account before it was paid in full, please provide copies of this documentation so we can further research your concerns. While we would not be able to remove the accurate late payments from your credit report, we could further research what caused the late payments to not be reported at the time of the delinquencies. The requested documentation can be faxed to my attention at ###-###-#### or mailed to me using my address listed above. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Payment History, Note, Late Payment Notices

[redacted] Date: April 25, 2016 Regarding Your Revdex.com Rebuttal Dear [redacted]: We received a copy of the rebuttal you filed with the Revdex.com concerning our response to a check that was returned unpaid to you due to it being fraudulent While we would like to offer our sincere apologies for any inconvenience this matter may have caused you. We stand by our previous response to you dated April 5, 2016, and recommend contacting your local police department so they can assist you with filing the necessary documents for any fraud that may have occurred. I have enclosed a copy of our original response for your convenience. We strive to provide professional and accurate service to our customers, and I apologize for any difficulties you may have experienced. If I could be of further assistance to you, please call me at 616-653-7056, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shannon K.Office of the President Enclosure: Original Response.

[redacted] Date: April 21, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your Revdex.com complaint, regarding the Stand Up to Cancer promotion...

for your checking account ending in [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality service are very concerning and we regret the difficulties you experienced. Please be assured we have researched this matter fully, and passed on your concerns to the [redacted] Banking Center. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. The [redacted] Banking Center confirmed that you were provided the disclosures for the Stand Up to Cancer promotion, and that Kimberly W. called you on September 4, 2015, September 18, 2015, October 2, 2015, and on November 4, 2015, to remind you of the cash bonus requirements. Since the online bill payments were not completed in a timely manner, your account did not qualify for the Stand Up to Cancer cash bonus. It is our understanding that Ms. W. informed you that your account did not qualify for the Stand Up to Cancer cash bonus. However, she agreed to research any possible exceptions in order for you to receive the cash bonus. On April 4, 2016, you were informed by the Financial Center Manager that there was no exception for the Stand Up to Cancer cash bonus and your account would not be credited. We have confirmed that the [redacted] Banking Center followed proper procedures and guidelines concerning your checking account. Therefore, we are not willing to credit your account $150.00 for the Stand Up to Cancer cash bonus. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com

[redacted] Date:             August 27, 2015 Account:               [redacted] Regarding Your Savings Account Dear [redacted]: We received a copy of the rebuttal complaint filed with the Revdex.com regarding the monthly service charges assessed to your savings account. We appreciate the additional time you have taken to document your concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation may have caused you. However, we stand by our previous response letter sent to the above address on August 17, 2015. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S. Office of the PresidentPc: Revdex.com Enclosure: Previous Response

Good Afternoon, Fifth Third Bank has no additional response or comment regarding this complaint. All issues have previously been explained and addressed with [redacted].  Thanks,  Brandy W.Executive Support SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOP (513) 358 3493Cincinnati, OH 45263 [redacted]  [redacted]Email[redacted]

[redacted]Date: May 13, 2016 Account: [redacted]Regarding [redacted]Dear [redacted]:We received a copy of the follow up complaint your client filed with the Revdex.com (Revdex.com), regarding his installment loan. We appreciate the time your client has taken to express their concerns regarding this matter.We attempt to prevent our customers from taking any unnecessary losses related to fraud. However, we are not able to detect every fraud or fully prevent a customer from becoming a victim of this type of fraud. Fifth Third is not obligated or in the position to make every loss resulting from such scams whole. Please keep in mind, as the person selling the vehicle, and providing their login information to the buyer, [redacted] had the ability and was in the best position to question the legitimacy of the transactions.It should be noted, the following payments were made via our website, 53.com:• February 3, 2016, online payment for $20,000.00• February 4, 2016, online payment for $1,600.00**Please note this payment satisfied the amount owed on your clients’ installment loan.As mentioned above, the individual making the payments accessed [redacted] internet banking profile using [redacted] user identification and password. Without this information, the fraudster would not have been able to perpetuate the fraudulent transactions.The state of [redacted] requires the Bank to release a vehicle lien within ten (10) days of receiving payment. On February 4, 2016, the Bank issued a paid in full letter to your client. On February 12, 2016, the Bank sent your client a letter indicating we had notified the [redacted] Department of Transportation to remove the lien from the electronic title for your client’s vehicle. I have enclosed a copy of both letters for your records. Since [redacted] is an electronic title state, the State automatically releases our lien upon notification that the installment loan was paid in full. Additionally, the lien free title was mailed directly to your client by the [redacted] Department of Transportation upon release of the lien.   On February 8, 2016, the two (2) payments received on February 3, 2016, and February 4, 2016, were returned to the Bank as unauthorized. The funds were returned to [redacted] Bank on the same day. As we have discussed with your client, we recommend [redacted] to file a police report and claim theft by deception. He should also contact his insurance company and file a claim based on the policy being cancelled as a result of fraud.Our Bank Protection department is willing to assist in providing your client contact information with local law enforcement to begin this process. Additionally, we have enclosed an Application for [redacted] Title. Our research has determined the vehicle is still registered to your client. Upon receipt of the Application for Title, the Bank would be able to place a lien back on the vehicle and assist in an effort to locate the vehicle. If the vehicle is totaled as you and your client have suggested, the salvage value for the vehicle could be placed toward the balance your client owes.Please send the requested documents to the following address:Fifth Third Bank5050 Kingsley Drive Attn: Patrick S. MD: 1MOCOPCincinnati OH 45263Please use this letter, as verification your clients’ installment loan account is open with a principal balance of $19,866.22. The Bank received and processed a payment on April 22, 2016, for $397.26. The next payment for $389.42 is due on May 19, 2016.We have completed our review of your clients’ payment history for your installment loan. Our review determined that the information provided to the credit reporting agencies is accurate. We regret any frustration this may cause [redacted]; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your clients’ request to correct prior negative reporting. We have enclosed a copy of the payment history for your records.Furthermore, the Bank is unwilling to reverse the late charge assessed to the installment loan account on March 5, 2016. The late charge, was a result of your client not making a regular monthly installment loan payment, which he is still obligated to make under the terms of his loan agreement. Your client was sent a past due notice on February 23, 2016. Additionally, our Collection Department made nineteen (19) calls to your client between February 22, 2016, and March 12, 2016, to alert your client of the past due payment. I have enclosed a copy of the past due notice mailed to your client on February 23, 2016, for your review.If your client would like to contact the credit reporting agencies directly, their contact information can be found below:• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-####• [redacted] ###-###-#### It was certainly not our intention to cause your client any frustration and we appreciate your patience while we researched this matter. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Patrick S.Office of the PresidentPC: Revdex.com Enclosure: Payment History, Paid in full letter, [redacted] Title Application, Past Due Notice

[redacted] Date: September 19, 2016 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding...

your installment loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. The final payment for your installment loan was received on July 12, 2016. The loan was paid in full and closed that day. On July 20, 2016, we mailed the original title to you using your address on file, which is your address listed above. The title was sent to you via the United States Postal Service (USPS). I confirmed that you contacted the Bank on August 17, 2016, because you had not received the title. You confirmed during that phone call that the address on file was correct. The agent you spoke to advised that the title was sent to you on July 20, 2016. Because you had not received the title, the agent advised she would submit a request to send you a new title and lien release. She then provided you with a confirmation number to confirm the request was submitted, and stated that you could use that confirmation number to call back and check on the request. Please be advised that the Bank held only one (1) copy of your title. Because we already sent you the only title we had, we are unable to send you another. I apologize that the agent advised you a new title would be sent to you. After we send the title to a customer, the only action we can take is to send a lien release that can be used to obtain a new title from the state. We completed the request on August 22, 2016, and sent the lien release to you using your address listed above. You contacted the Bank again on August 24, 2016, because you had not received anything from the August 17, 2016, request. The agent you spoke to advised that we sent the document to you on August 22, 2016, and it could take five (5) to seven (7) business days to receive. You called back on September 6, 2016, because you still had not received the requested documentation, and you spoke to a supervisor named Vernetta. Vernetta confirmed that the August 2016 request was completed on August 22, 2016, but we could not speak to the mail time or why it may not have been received. [redacted], I am very sorry that you did not receive the title we sent to you in July 2016 or the lien release we sent to you in August 2016. I understand that you have wanted to sell the vehicle and obtain a new car but you cannot because you do not have the title. As previously explained, because we already sent the title to you on July 20, 2016, we cannot send another one (1) because that was the only title we had. Enclosed is a new lien release letter we created on September 13, 2016. You can use the enclosed letter to request a duplicate [redacted] title from your local Department of Motor Vehicles (DMV). Per [redacted]’s DMV website, you can obtain a title from the County Clerk. I confirmed via the website that there is an $11.00 fee to request a duplicate title, and there may be additional county fees applicable. Enclosed is an $11.00 cashier’s check to cover the cost of the duplicate title fee. If there are additional costs from the county to obtain the title, please provide proof of the fees paid and we will submit additional reimbursement to you. The documentation can be mailed to our address above. It can also be faxed to my attention at ###-###-####. To ensure that you receive this correspondence, we have sent it to you via the [redacted] ([redacted]) using overnight mail. By sending this communication overnight, it will be tracked and we can confirm when it is delivered. I noticed that the address listed on your complaint with the Revdex.com was listed as “[redacted].” However, the address that you have verified over the telephone with our Customer Service Department is “[redacted].” For this reason, we have sent this communication to the “[redacted]” address. I attempted to contact you on September 15, 2016, using the phone number you provided to the Revdex.com. However, that phone number is no longer in service. I also attempted to contact you at the ###-###-#### phone number that we have on file, but I was unable to reach you. I left a message with my direct phone number for you to call back. I am sorry that I was unable to reach you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Lien Release

Revdex.com:
While I appreciate the response from Fifth Third Bank and the credit to our account, I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  We never received any of the letters sent by Fifth Third Bank notifying us of the added insurance placed on the vehicle without our knowledge.  We physically walk into the bank each month to make our payments and we were never told about the additional fees that were added onto our account.  Even though we did have insurance on our vehicle the entire time.  We tried providing proof of insurance from our old policy from [redacted], but it was not accepted by Fifth Third Bank.  We have no access to any online account to view our loan since we do not physically have a checking and/or savings account through Fifth Third.  Perhaps this would have alleviated our issues if we could have viewed our loan details online and seen the additional charges right away it would not have come to this. We feel this is not up to current industry standards in 2017, we should be able to access our account online at any time.When we called the Repossession Department we were told that it needed to be paid in cash, but we had no idea they really wanted us to pull over $1000+ in cash out of our account and walk it into the Fifth Third Bank branch.  This process also seems to very outdated and downright dangerous. It seems like the cashier's check or money order could have been a valid option, but neither of these were brought up.  Throughout this entire process everyone but the local branch contact was very difficult to deal with and added unnecessary stress to an already stressful circumstance. Even the local branch contact had issues with internal contacts when trying to assist us.We did receive a credit of $1469 for overpayment from Fifth Third Bank which shows that they were in error when reviewing our account. We are still trying to recover for having to pay this large amount of money at one time, and then in turn we're told that we overpaid.  So you can imagine our feelings toward Fifth Third Bank and this whole ordeal. 
Regards,
[redacted]