Fifth Third Bank

Fifth Third Loan Number: [redacted] Deceased: [redacted]  Address: 5[redacted] I assumed ownership interest of this property in...

August 2010,.... This matter has fininally been resolved and I have now refinanced the remaining balance of this mortgage with my local bank. I just need a copy of the [redacted] for 2011, 12, 13 , 14, 15, 16... I have never missed a paykment; but I have no paperwork to attach to my tax documents to show the interest that I had paid  for this property.

I was able to automate my payments. You were incorrect and unhelpful to say this could not be set up. The phone numbers you gave me were helpful though. We can close this.

Attached is our response. December 2, 2014 [redacted] 
[redacted] Re: Loan account #xxxxxx[redacted] 
[redacted] We received a copy of the complaint you filed with the Revdex.com...

regarding the loan account ending in 2200 in Mr. [redacted] name. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. I would like to thank you for taking the time to speak with me on November 25, 2014, regarding the lien release for the vehicle and the fees that were assessed to your account. Please be assured we have reviewed the information you provided to the Revdex.com along with the details you provided me in our conversation. Our decision regarding the fees that you were assessed is based on the information provided in our previous correspondence regarding the missing September 2006 payment. As advised in that correspondence, dated June 6, 2014, the incorrect account number was listed on the copy of the check dated September 6, 2006, which leads us to believe that the funds would have been sent back to you at that time. While the Bank made the decision to credit the account for the full amount of the $450.37 payment and backdate it to September 2006, it was determined that no Bank error occurred when processing the payment. Therefore, we are unable to credit you for the late fees and repossession fee that was previously assessed to the account. We have reached out to our Loan Department regarding the title for the vehicle. They were able to determine that the title was sent to the address on file, which was to Mr. [redacted] Based on this information, a request to have a notarized lien release sent to you via overnight mail has been completed, which will allow you to receive a duplicate title from the State of [redacted] Along with the lien release, you will receive a check for $15.00, which is the fee in the state of Ohio for a duplicate title. Once the duplicate title is requested, the Bank’s name will no longer be listed on it. On behalf of the Bank, I apologize for any difficulties this situation may have caused you. It was certainly not our intention to cause you any hardship or frustration. Please feel free to contact me directly at the telephone number below if you do not receive the lien release in the mail. I would be happy to research any delay that has occurred. Ms. [redacted] we appreciate your patience while we researched this matter and we apologize for any inconvenience you may have experienced. If I can be of any further assistance, please contact me at [redacted] Sincerely, [redacted] Regulatory Support Specialist Office of the President Pc: Revdex.com

My mother's maiden name is [redacted]Her address is [redacted]Her account is [redacted]Please note she is deceased but this was her address and name and account number at the time of her passing.[redacted]

This is a copy of the letter that I received dated 8/17/2016. Just click to enlarge it.This letter hardly says anything about the denial. Yet shows how this dept. operates. As I said yesterday in my response this letter was not provided to the Revdex.com and the letter dated 9/1 that they provided only in response to the Revdex.com and my still not getting assistance after receiving the attached letter from even the mgr. Lemont.Yet the letter from them dated 9/1 says that they have researched the dispute at this point yet nothing has been provided except saying my dispute was denied and insistant there is nothing I can do about it.Being told that my own letter detailing the dispute is why it was determined services were rendered by the merchant is ridiculous.I need to know specifically why this would be determined by them since my details are obvious to no service was rendered as to what was agreed upon for the 350.00.Also why no response from the merchant is not a factor. As I have been told previous by them that it is. The merchant could have responded and has had 90 days.Also if my letter was in fact the reason it wad denied why since my letter goes back to June, would it have taken this long.I was told the length of time is to allow time for the merchant response in which there wad not one at all.Why Lemont the mgr. told me there was a merchant response and he didn't have even my letter.Very bad customer service! No management. When I have asked the questions stated I have been told many times "i don't know the answer to that".So the questions stated are what I need to know since as explained 350.00 the merchant [redacted] had me text her the front and back of my credit card and didn't do what she said that she would do.I was told by one supervisor that "it was a phone consult". The merchant offers free phone consults as stated on her website.I was told by someone else "you entered into an agreement on her website".I never did anything on the merchants website. In fact I only indicated her website as being fraud since she only has her cell phone and no business phone.No one knows what is going on, maybe never read my details. Also if any questions I could have been called.

November 12, 2014
[redacted]
Re:[redacted]
Dear Ms.[redacted],
We
received a copy of your complaint filed with the Revdex.com,
regarding your charged off checking account. We appreciate the time you have
taken to document your...

concerns regarding this matter, and we sympathize with
the difficulties you have experienced.
Your comments expressing less than quality service are
very concerning. On behalf of the Bank, please accept my sincere apologies for
any inconvenience this situation may have caused you. We strive to provide
professional and accurate service to our customers, and we regret if that has
not been your experience. Therefore, we have decided to recall your checking
account from Allied collection agency and delete the charge off record from
[redacted].
On
July 26, 2014, a purchase for $[redacted] from [redacted] was authorized with
your debit card ending in [redacted] and
pending on your checking account. The hold for this pending transaction was
scheduled to remain on your account through July 31, 2014. The following day,
the hold for $[redacted] and authorization were removed from your checking account.
As a result, the transaction was no longer showing as pending on your account.
On August 4, 2014, the beginning balance for your
checking account was $[redacted]. A transfer from your savings account ending in [redacted] for $[redacted] was credited to your
checking account. [redacted] transactions totaling $[redacted] posted to your account,
including the debit card purchase noted above. Therefore, your ending account
balance was [redacted] ($[redacted]). Due to insufficient funds, [redacted] overdraft
fees totaling $[redacted] were assessed to your account and posted the following
day. Although you requested that your checking account be closed on this day,
the account remained open due to the posted debit card transaction.
On
August 12, 2014, your beginning checking account balance was [redacted] ($[redacted]).
Your deposit in the amount of $[redacted] posted to your checking account.
Therefore, your ending account balance was [redacted] ($[redacted]). Unfortunately,
your deposit was not enough to bring your account to at least a zero balance.
Your checking account remained overdrawn for fifty-seven
(57) days following the overdraft that occurred on August 4, 2014. During that
time, a monthly service charge for $[redacted] posted to your account. On September
30, 2014, your checking account was closed, reported to [redacted] and charged
off for collection in the amount of $[redacted].
After
further review of this matter, your checking account was recalled from Allied
collection agency and the information reported to [redacted] was removed on
November 5, 2014. As a result, there is no balance due for your account and we
have updated our records to reflect this.
Ms.
[redacted], please be assured that it was not our intention to cause you any
hardship and frustration. You were a valued customer and we hope that you will
consider the Bank for your financial needs in the future. If I could be of
further assistance to you, please contact me directly at [redacted]
Sincerely,
[redacted]
Consumer Resolution Specialist Office of the
President
Pc: Revdex.com

Per your request, the account number is [redacted]. I couldn't find a way on your system to send you an update to my complaint, so hope this...

will reach you.  I wanted to advise that we received the check on July 31st. Therefore, that portion of the complaint has been resolved.  I still have a problem with the customer service received from the company, but there is nothing to be done about that other than have the complaint reflected on your website.Thank you for your help in resolving this matter.

Attached is our final response to the complaint filed by [redacted] Thank you. January 9, 2015[redacted]Re: Checking Account [redacted]Dear Ms. [redacted]We received a copy of the complaint you submitted to the...

Revdex.com regarding the overdraft fees that were charged to your checking account. We appreciate the time you have taken to document your thoughts and concerns. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to you regarding this matter. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations.On December 29, 2014, the beginning balance in your checking account ending in [redacted] was $290.06. Six (6) withdrawals totaling $359.05 posted to your account creating an ending balance of negative ($58.99). Since your checking account balance was not sufficient to cover three (3) transactions that posted, the Bank charged your account three (3) overdraft fee of $37.00 on the following business day. I have enclosed a copy of the overdraft notice that was mailed to you on December 30, 2014. This notice provides additional detail regarding the transactions that posted to the account and the fees that were assessed.I have confirmed that a transfer of $100.00 was made via our online banking on Tuesday, December 30, 2014, at 9:35A.M. Our online banking has a 9:00 P.M. cut-off time for the deposit to post to your account on the same business day. Therefore, your deposit of $100.00 posted to your account on December 30, 2014. Unfortunately, the deposit would have needed to post to your account on December 29, 2014, to avoid the account from becoming overdrawn.In the interest of customer service, on January 6, 2015, we waived $74.00 of the overdraft fees charged to your account. You will see this credit to your checking account on your statement.You may wish to consider adding Overdraft Protection to your checking account which allows funds to be transferred from a Fifth Third Bank savings account, credit card, or equity line to cover items that overdraw the checking account. With Overdraft Protection, you are charged one (1) Overdraft Protection transfer fee of $12.00 per transfer. If you would like more information about Overdraft Protection, please feel free to contact me using the information provided below. You may also visit your local Financial Center or contact our Customer Service Department at [redacted] to setup Overdraft Protection for your checking account.  Ms. [redacted], it was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. You are a valued customer and we look forward to serving your financial needs in the future. If I can be of any further assistance, please contact me at [redacted], or toll free at [redacted]Sincerely, [redacted]Consumer Resolution Specialist Office of the PresidentPc: Revdex.com Enclosure: Overdraft notice

February 24, 2015 [redacted] [redacted] 
[redacted] RE: Installment Loan [redacted] Dear [redacted]: Thank you for the letter you sent to the Revdex.com regarding your installment loan. We appreciate the time you have taken to...

document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On February 2, 2015, you notified the Bank that the payment you had sent for your account had not yet been applied. On February 5, 2015, the funds were applied correctly to your account. Please see the attached letter that was mailed to you on February 5, 2015, which notified you of the payment error being corrected. Please note that no late charges were assessed and there was no negative credit reporting to the credit reporting agencies. We apologize for this error. Ms. [redacted], thank you for your patience while waiting for a response. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at [redacted] 
[redacted] Sincerely, [redacted] Consumer Resolution Specialist Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Business did contact me and I did recieve my payoff letter, good job.Can you please close the complaint,Complaint ID...

#[redacted],   
Regards,
[redacted]

[redacted] Date: September 18, 2015 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com. We appreciate the...

time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. Your comments expressing less than quality service are very concerning. On behalf of the Bank, I would like to offer my sincere apologies for any inconvenience this matter may have caused you. Please be assured that I have contacted the relevant parties to fully research your payoff and express your dissatisfaction with the service you received. When someone contacts the Bank we expect each situation will be taken care of professionally and completely. I apologize that this was not what happened when you initially contacted us and we expect that this will not be the case in the future. We strive to provide professional and accurate information to our customers, and we regret if all the service you received did not meet the same high standard. When you made payment arrangements with our collections department to spread the remaining balance over three (3) months, you were not given the correct amount in order for those three payments to pay your account in full. On December 5, 2014, we received you final payment of the three (3) payments, in the amount of $523.07. After that payment posted, your loan had a remaining principal balance of $7.91, as well as a late fee of $117.82 that posted to your account on November 16, 2014. The late fee was assessed to your account due to the loan reaching maturity and not being paid off. Unfortunately, the agent that set up your payments didn’t anticipate this late fee and didn’t calculate the amount of your payments correctly. When your final payment posted to your loan on December 5, 2014, the remaining balance caused your loan to remain open. Due to a cease and desist that you requested on your account, we were not able to contact you during that time to inform you of the past due balance. On March 4, 2015, your installment loan charged off in the amount of $7.91, the remaining principal balance of your loan. On July 28, 2015, we received a payment in the amount of $126.12, which satisfied the unpaid principal balance and the $117.82 late charge owed on your installment loan. Your loan account was closed as paid in full on that same date. After receiving the complaint you filed with the Revdex.com, we conducted an extensive investigation into the issues surrounding the final payments established for you to pay off your loan, as well as the information we provided to the credit reporting agencies. Our investigation determined that the information we provided to credit reporting agencies was incorrect. On behalf of the Bank, please accept my sincerest apologies for any inconvenience this matter may have caused you. On August 26, 2015, we reversed the late fee of $117.82 on your account. In addition, we submitted a request to correct the credit bureau reporting and reverse the charge off. After these corrections were processed, your loan was closed with an over payment in the amount of $118.21. On September 3, 2015, we mailed you a check for the overpayment balance remaining on your account and on September 16, 2015, I was able to confirm with all of the credit reporting agencies that you loan is now reporting correctly and is no longer reporting a charge off amount. If you have any questions regarding the overpayment refund or the corrections that were made to the credit reporting agencies, please contact me at the number below. I would be happy to assist you and provide you with a final resolution. If you would like to contact the credit bureaus directly, contact information can be found below:  [redacted] ###-###-####  [redacted] ###-###-#### [redacted] ###-###-####  [redacted] ###-###-#### [redacted], we appreciate your patience while we researched this matter and sincerely apologize for any inconvenience or hardship you may have experienced as a result of this matter. You were a valued customer and we sincerely hope that you will reconsider using Fifth Third Bank for your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They have not entirely addressed all the matters of concern. My position too has not changed, per similar dates of contact and responding. For all of these reasons, I have chosen to limit my business relationship with this bank, and will eventually sever all ties. This will not be my last formal complaint or action taken either, as they have been unscrupulous, and unethical fro starters.
Regards,
[redacted]

I have attached the response to the complaint filed by [redacted]. January 8, 2015   [redacted]
[redacted]
[redacted]  Re: [redacted] Dear Mr. [redacted]: We received a copy of your complaint filed with the...

Revdex.com, concerning the Automated Teller Machine (ATM) and lighting outside of the [redacted] Financial Center. We appreciate the time you have taken to bring this matter to our attention.  On behalf of the Bank I apologize for any concern or difficulty this issue may have caused you. Please be assured that Fifth Third Bank takes safety issues very seriously. We thank you for your loyalty to the Bank since 1996, and for your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customers. Customer service is of the utmost importance to all of us at Fifth Third Bank.   I want you to know that I have already taken action on your feedback. After reading your complaint, I have shared the concerns you brought to our attention with the appropriate departments within the Bank concerning the Automated Teller Machine (ATM) and lighting outside of the [redacted] Financial Center. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. It is also our understanding that you have spoken to the Financial Center Manager, [redacted], regarding this issue. Mr. [redacted] has notified our facility management group in order to have the ATM and lighting outside of the [redacted] Financial Center serviced.     It should also be noted that our Internet Banking Department is consistently working to ensure the online bill payment service is available and working properly. However, there are occasions were the online bill payment service is unavailable due to system issues or maintenance.  We appreciate your patience while waiting for a response. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you please call me at [redacted] or toll free at [redacted].  Sincerely, [redacted]Consumer Resolution Specialist Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.    
This matter is still pending, and I will get back with the Revdex.com when there is some kind of resolution, but so far it isn't looking good.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I have receive a letter from 53th bank and I have call Lisa and have not got a call back from her yet, so no I not like what they or saying about the account that I had with there bank back in the pass because they or not trying to do anything about it and they never have try to do nothing about the issues back then.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]    I haven't received anything on what you found when you get hacked ain't that how they can do these things to you have your info and ain't that what the bank is for to make sure money is secured I shouldn't have to contact no one but your businesse unless you have a driverlicense that I am sure you needed to get a room on file or a credit card or a photo of me in the hotels I don't see how you came up with this outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have attached a proof of how 5/3 Bank charges. If yuo see the charge comes next day after 12am  - the charge should not be there on same day to nicur nsf fee. My pictures clearly indicate that5/3Bank does not follow their own regulations....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I was never informed of any negative amount on the account. I never received any notices of negative amounts. When I became aware of negative amounts I called and was told that they could not discuss the account with me. How can I be held accountable for an account that I have no access to and cannot close. I have had Mt acc I nuts with your bank with no incidents. I don't know what my daughter did or did not do because I was given minimal information. Whatever repercussions come with her negative account should be directed to her.  I manage my accounts responsibly and wish only to maintain a positive relationship with your bank. I find it unfair that you try to punish me for a referral gone bad, but would not have awarded me for any positive experiences. If fake checks were deposited why wasn't the account closed after the first one and a phone call made? My number has not changed and I have not received a call or a notificationvia mail, email or customer bank alerts. Please remove my name from [redacted] and put that burden on whom ever signed the deposited fake checks.  There are no attachments as mentioned in the previous email, but I assure you that my signature is not on any of them. My funds come primarily from direct deposits from my employers. Any check that I deposited has been under $100 and was 100% valid. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]