Figi's Inc.

***,
We provided the contact information for a payment extension in our previous emailShe will need to contact them as they are the department that will need to assist herAlso we are unable to waive any late payments charges while an account is past dueThis will be taken care of once she contacts our credit departmentThe response sent to *** is listed below:
"Dear ***,
This email is in regards to your rejection to our response through the Revdex.com
We are sorry to hear of the poor service you receivedPlease be aware your account is currently past due $We are unable to waive late charges on a past due accountOnce your account has been brought current we will waive the $late payment charge
As stated in our previous email we advise contacting our Credit Department at ###-###-#### to make payment arrangementsThis is the only department that will be able to assist you in reducing your monthly paymentIt is extremely important that you contact us today to prevent collection efforts and or additional late payment charges
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

***,
The response sent to *** is listed below:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.com
We have attempted to resolve this issue via telephone but were unable to reach youWe are sorry to hear of the poor service you
receivedPlease be assured this is not our standard practiceWe have applied a credit in the amount of $for the No Sugar Added Sweet RollAn invoice has been sent to you for your records
If you have additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day
Figi's Customer Care Team"

***,
We called and spoke with ***'s wifeWe informed her a credit would be applied for the shipping charges as she was promised at the time of order placementWe will consider this complaint closed

***,
The response sent to *** is listed below:
Dear ***,
This email is in regards to the Revdex.com complaint you filed
We are sorry to hear of the error made on your orderWe would be happy to send a letter of apology to your auntAlso we would like to send
either a gift certificate or a reshipment of this order to ***Please let us know how you would like this resolved
We look forward to hearing from youYou can contact us at ###-###-####
Figi's Customer Care Team

***,
We show this order was already in collections at the time helps was requestedThe response sent to Laura is listed below:
"Dear Laura,
This email is in regards to the complaint you filed with the Revdex.com
Our records show order number 10-06339-was placed on
November 26, for the amount of $Your payments started February 14, We received one payment for this order on July 7, This account was sent to collections on June 24,
Your request for assistance resetting your password was received on January 4, At that time we provided you with a phone number to contact our web help lineOur web help would have been able to assist you in resetting your passwordOn February 20, we reset your password for you to figis
As a one time courtesy we will remove this from the credit bureau once your account has been paidYour remaining balance is $We hope this helps."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I submitted a complain on 9/3/and when I received the letter from
Figi's I returned it right away with the requested documentsthe
company reported that they upon receipt of the the completed declaration
back would make the necessary adjustments to this accountI have
emailed them and have received no response from the company
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
For the tradeline to be removed from all credit reporting agencies immediately
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,
We have contacted *** via telephone to resolve this issueWe have verified the total amount of $has been credited to her order for the casseroles not receivedAlso our records show that a credit was also applied to another order in errorWe will leave this credit for the
inconveniences she experienced
-***

***,
The response sent to *** is listed below:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.com
We are sorry to hear you found this comforter to be of low qualityOur policy states if you are not completely satisfied with your order, you
can return any non-perishable item in its original packaging within days of the receipt of the product for exchange, credit or full refund (excluding shipping and processing charges)
As a one time courtesy we will accept the return of the comforter, however because this comforter is sold as a set we are unable to just replace the comforterWe require that the complete comforter set is received back prior to sending a replacement or applying a creditWe have sent you a prepaid return label on February 9th
We have applied a 25% discount due to the quality of the comforterPlease allow 1-business days for this adjustment to be applied to your accountIf you choose to return the remaining pieces of the comforter set we will apply a credit for the remaining amount of the comforter set at that time
Please be aware there is an additional delivery charge of $on oversized itemsThis information is made available under the product description on our websiteAs a one time courtesy we have applied a credit in the amount of $for this charge
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

***,
We have contacted *** via telephone to resolve this issueWe left a voicemail with a phone number to contact us backWe received a voicemail from her husbandWe contacted him back and informed him that we would start an Unordered Merchandise fileThey will receive a declaration
which they will need to complete and return to usOnce we receive it back a credit will be applied to the balance on ***'s account
Thanks, ***

***,
There is no phone number listed on the account for ***; therefore we have sent her an email requesting her to contact us at ###-###-#### to further discuss this situation as we need more information to proceedWe do not remove the file from her credit report unless it was reported in
error or she claims the order was placed under her account without her knowledge which would be considers Unordered MerchandiseWe will wait to hear from ***
-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,
The response sent to *** is as follows:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.comWe are sorry to hear your experience with Figi's has been less than delightfulOur policy is not to waive any late payment charges until the account
balance has been brought currentWe are sorry to hear you were misinformedAs a one time courtesy we will be waiving the late payments charge at this timeA statement will be sent showing this adjustmentFor details on your extended payment plan we advise contacting us at ###-###-####
If you have any additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day."
For details on his payment plan he needs to contact the number provided to him(###-###-####) as our payments are now ***e by another companyWe do not have the information available regarding his payment plan at this timeAlso we no longer offer alternate payment plans, however our customers can contact the above number in the case of financial or payment issues

***,
We called *** to resolve this issueWe explained that by stating that we did not receive another request to have the delivery date changed we did not mean that she did not make the request we were just saying we did not see where the associate had followed through with the request
-***

***,
We have contacted *** via telephone to resolve this issue
We show that the completed Unordered Merchandise Declaration was receivedWe applied a full credit to this account due to fraudOnce an adjustment of any kind is made on an account an invoice will be automatically generated; therefore *** received invoices showing the adjustments were made
We do not show any additional orders were placed after our last conversation with *** on November 7, At the time of our last conversation this account was marked as fraud which prevents any future orders to be placed
Thanks,
***

***,
We have contacted *** *** *** via telephone to resolve this issueWe have found that this order was reshipped as requestedThis was shipped on December 8, After talking with *** we have found that she did receive this shipmentWe will consider this complaint resolved
Thanks!
-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
filed a complaint against figis a few weeks ago about id theftsent in police report to them as well as fraud packet theyfinally sent once you got involvedlast night in mail got more bills from themcalled them same old run around they keep letting some one use my social and account that I never openedcalled them or times every time I get billdont know what to do to make them stop letting people use that account or open new accounts with my ss#ok I called they said "we cant do anything about it call the credit department, they said to call the fraud department which I then did and then they send me back to customer service which is where I start! they all say they cant do anything about it! sent them fraud packet along with police reportthe only resolution they offer is they "will remove me from catolog" I keep telling them I dont have a catalog never did have a catalog never heard of figis till I started getting bills removing me from the catalog subscription (which I never have had a catalog from them) is obviously not a solutionthey say they can not close that fraudulent accounti never have and never will order anything from figis
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,
*** has attempted to reach out to ***A voicemail was left requesting that she calls him back regarding her orderWe have also sent an email confirming the message left and providing her with a phone numberThe email response sent to *** is listed below:
"Dear ***,
This
email is in regards to the complaint you filed with the Revdex.comWe are sorry to hear of your experience*** from our Credit Marketing Department has tried to contact you via telephoneHe left a message requesting that you contact him back at ###-###-#### in regards to your order
We look forward to hearing from you!"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***