Figi's Inc.

I received a message back from *** stating that she received the jackets that she ordered and her family is happy with them

***,
We have contacted *** via telephone and explained that we have started the Unordered Merchandise processShe will be receiving a declaration in the mail which she will need to complete and send back to usUpon receiving this declaration we will write off all charges on this account
We also explained that she can get this notarized if she doesn't feel comfortable with sending in a copy of her license
-***

***,
The response sent to *** is listed below:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.comWe are sorry to hear you had a bad experience with our company
Please be aware all of our promotional offers, payment methods along
with payment due dates are source code driven; therefore the source code provided will determine when the payment plan beginsMost source codes that offer the payment plan have payments beginning February 14th, however we do have other source codes with payments beginning soonerPlease be sure to provide the source code offering the payment plan and promotional offer you wish to useWe apologize for any inconvenience or confusion
We have changed your payment plan as requestedYour next payment due date is now March 14th as we already received your February paymentWe hope this helps!
If you have any additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10319741, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,
This was resolved by phoneThe confirmation sent to June is listed below:
"Dear June,
This email is in regards to the complaint you filed with the Revdex.com
At Figi's we realize how important gift giving is and we make every effort to ensure shipments arrive by the
date requestedPlease accept our apology for the inconvenience this has caused
Per our telephone conversation we have applied a full credit for each shipment that was not deliveredAlso a full credit was applied to the second order which was placed in errorThis second order was placed using Figi's Credit which is what caused the remindersPlease be assured all collection efforts will be discontinued
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowBecause this inquiry is still showing up on my credit report
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***,
After reviewing ***'s order we have found that the arrival date of the shipment going to her address was originally requested to ship "Now" arrivalAfter it was shipped and received we were informed that we sent it too early as they were to be for ChristmasWe sent a second shipment
at no additional charge for Christmas arrivalWe do not show any request was made to have the arrival date changed againWe have applied a 50% discount due to her disappointmentOur email response is listed below:
"Dear ***,
This email is in regards to the Revdex.com complaint you filedWe are sorry to hear of your less than delightful experience
Our records show order number 14-01854-was placed on September 18, This order contained gifts shipped to you as well as three other recipientsAll shipments going to recipients were requested for Christmas DeliveryThe shipment going to you was originally requested for a "Now" arrivalThis means that it will ship as soon as the order has been processed and preparedThese gifts were shipped on September 19, On September 24, we received contact informing us that this order arrived too early as it was intended for ChristmasWe reshipped this order at a later date for Christmas arrivalWe do not show another request made to have the arrival date changed back to a "Now" arrivalWe apologize for any inconvenience or disappointmentWe have applied a 50% discount on the shipment going to youPlease allow 1-business days for this adjustment to be posted to your account
If you have any additional questions or concerns, please feel free to contact us at ###-###-####Thank you and have a great day
Figi's Customer Care Team"

***,
I have called *** and explained that we are waiting on more information regarding this issue from our Recovery DepartmentOnce we receive this information we will contact himWe told him he would hear from us next week regarding this issueHe seemed satisfied with our
contact
-***

***,
We called and spoke with both Janice and her motherWe have moved this order into her mothers nameAlso a credit was applied for the necklace that was not delivered to ***

***,
We were working with Recovery to resolve this issueWe were informed that this account was written off in July and his telephone numbers has been removedThere is nothing more we can doAlso once a request has been made for removal from mailing list additional mailings may be received
as our mailing are pre printedThe response sent to *** is listed below:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.comWe have been working with our Recovery Department to resolve this issue for youWe have found that this account was written off in July and the telephone numbers have been removed as requested
Please be aware catalogs are addressed in advance and you may receive additional mailings before removal is completeWe apologize for any inconvenience this may cause
If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery DepartmentThank you and have a great day
Figi's Customer Care Team"

***,
We only offer two types of payment plansFirst and most common one being our pay plan and the second one is a pay plan usually only deferred daysAlso an invoice is sent immediately and most times received prior to the merchandiseTherefore this would have been received months
before the first payment due date*** will need to contact our Credit Department to make alternate payment arrangementsThe response sent to *** is listed below:
"Please be aware our Figi's Credit plan is a three pay plan; therefore the total amount of your order will be divided into three paymentsThis information is located on both the order form and online
Order number 14-38851-was placed on October 12, for the amount of $This order was accepted and approved for credit on October 13, Your payments were scheduled to begin February 14, We have listed your scheduled payments below:
02/14/2015- $
03/14/2015- $
04/14/2015- $
Once an order is accepted on Figi's Credit an invoice is automatically mailed to the buyerThis invoice provides you with three payment coupons which include the payment dates and amountsIf you are unable to commit to these payments we advise you contact us immediatley to avoid late payment charges and collection effortsPlease contact us at ###-###-#### as payment options may be available
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

***,
We have started an unordered merchandise file for ***We will be making the necessary adjustments once we receive the declaration backThe response sent to *** is listed below:
"Dear ***,
This email is in response to the complaint you filed with the Revdex.comWe are
sorry to hear you are experiencing issues with Figi'sOur records show order number 10-63421-was placed on December 6, for the amount of $You stated this order was not placed with your consent; therefore we have started an unordered merchandise fileWe will be sending you a declarationWe request that you complete this declaration and return it back to usOnce we receive the completed declaration back we will be able to make the necessary adjustments to this account
If you have any additional questions or concerns, please feel free to contact us at ###-###-#### and ask to speak with our Recovery DepartmentThank you and have a great day."

***,
We have spoke with *** via telephoneWe will be sending him a declaration which he will need to complete and send back to usOnce we receive this back we will report this to the credit bureaus and credit the balance on this account
-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was informed by Figi's Representative *** that the 30% discount would be applied to the pecan tarts (original product price 32.99) in addition a shipping adjustment was made on the 1st Order and 2nd order as stated in Revdex.com's/Figi's prior communication. I also explained that the transaction did start as an online purchase but the software program was experiencing difficulties which forced me to call an agent. To bring this complaint to full resolution, I respectfully request that Figi's send a billing statement/payment coupon book reflecting the adjustments to my home addressThank you Figis and Revdex.com for your prompt responseMay you all have a Happy, Healthy and Prosperous New Year
Regards,
*** ***

***,
We have contacted *** by phone to resolve this issueWe apologized for the less than delightful experience she has experienced with Figi'sWe discovered that part of order number 14-41355-was already shipped however a credit was applied for the shipped merchandise and we
canceled the remaining part of the orderA second order was placed the same day in ***'s accountThis occurred when *** used the cr from ***'s catalog when calling inWe are unable to stop this order as it has already began shipping, however we will also apply a credit for the full amount of for this order
Thanks