Figi's Inc.

***,
We show *** made a duplicate payment in the amount of $on 11/1/The overpayment was applied to another order on her account with an open balance as our policy is not to refund unless the account balance is $*** disputed this duplicate chargeAs a result we received a
chargebackThis chargeback was not disputed by us and was returned back to ***
-***

***,
I spoke with *** from our Credit Marketing DepartmentHe will follow up with thisThe response sent to *** is listed below:
"Dear ***,
This email is in regards to the complaint you filed with the Revdex.com
Per our response to your previous complaint we
have reached out to have this inquiry removed, however this will not show immediatelyWe ask that you allow time for this process to be completedWe will reach out again to ensure this inquiry is removed as promised
If you have additional questions or concerns, please feel free to contact usThank you and have a great day
Figi's Customer Care Team"

***,
These hams were placed in two separate ordersEach order is billed separately; therefore each order is divided into payments making a total of paymentsThe response sent to ** *** is listed below:
“Dear ** ***,
This email is in regards to the complaint you filed with the
Revdex.comWe are sorry to hear of the poor service you received from our Customer ServiceOur records show the two hams were placed in two separate orders; therefore each order is divided into three payments making a total of six paymentsThe order details are as follows:
Order number 14-35804-was placed on September 15, for the amount of $This order was divided into three payments of $starting February 14, The payments received on this order are listed below:
10/13/Payment $
11/13/Payment $
12/15/Payment $
01/19/Payment $
02/16/Payment $
This leaves you with a balance of $on this order
Order number 14-39222-was placed on October 16, for the amount of $This order was divided into three payments of $We have not yet received a payment for this order as of yet
Please be sure to include the order number(s) when sending in a payment to ensure it will be applied correctlyWe have moved $from order number 14-35804-to order number 14-39222-This will bring your account currentWe apologize again for any inconvenience and confusion
If you have any additional questions you can contact us back at ###-###-####
Figi’s Customer Care Team.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I don't totally reject the response, only part of itI did receive the items, just in time for my needs, but much later than I expectedThe part of the response that I reject is the statement that they have no record of my changing the request back to NOWI did this because the Christmas delivery was going to be about a week before Christmas, which was later than I needed the items I telephoned at least three times requesting the NOW delivery and trying to sort out what was going onAt one time I was told that it shipped, but no one could tell me the delivery dateNor did FedEx have record of its having left Figi'sBut the scenario is in the original statement that I madeI'm very surprised that they have no records of my phone conversations.I do, however, thank Figi's tremendously for accommodating me originally and for the discount, which I told them I really didn't need
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***,
We have contacted *** via telephone and explained there were two orders placedOne which was canceled and the other was shippedAfter explaining this she stated that the second order was requested to be cancelled but it was already shippedShe stated this order was never received;
therefore we have applied a full credit due to non delivery
-***

***,
We have received the declaration back, however the credit will not show on his account until next weekWe sent *** a response via email explaining thisOur response is listed below:
"Dear ***,
Thank you for your recent contact
Our records show we received the completed declaration back and a credit will be applied to your accountThis credit will be processed and posted to your account next weekWe apologize for any inconvenience this may have caused
If you have any additional questions or concerns, please feel free to contact usThank you and have a great day."

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received the credit as was promised
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,
We have contacted *** and apologized for the experience she had with our customer serviceWe informed her that a full credit was applied for the order as we were unable to cancel; therefore she will still receive the order at no charge
-***

***,
We have contacted *** by phone to resolve this issueWe show a 50% discount was applied as promisedWe have applied a credit for the remaining 50% to make a full credit as requested
-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint at all. I never received any information on anything in regards to a payment plan of a month, also, on the LIES told to me on March 10th, at 10:pm by one of your billing operators, when I had asked to speak to a supervisor on removing this late payment fee charge and any future late fees charges, plus helping me in changing my payment amount from $a month to $a monthI was told that her supervisor can not help me at all and that customer service can help me on removing my late fee charge and then was transfered to customer service I was then told by customer service that the billing operator was lying to me and she was not showing teamwork, why would she lie to me and a supervisor can help me, all I need to do is ask for a payment extension on my payment plan and she transferred me back to billing and no one answeredI hung up and called back at 10:52pm on March 10th, the same night, and all it did was ring I then called the next morning on March 11th, at 8:24am and couldn't get through On March 13th, at 8:21am Figis called me and when I answered, I was immediately hung up on I am trying to extend my payment plan so that I can have my payment amount reduced to $a month, and not have a late fee charged every month so that my balance can be paid in full I want something done about how I was lied to and also have Figis Extend my Payment Plan so that I can pay $a month and not be charged a late fee every month
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***,
When a credit is applied to an account a new invoice is automatically generated by our system
-***

***,
This was actually off his report effective yesterday, April 6,

***,
From what I can see it looks like there was a bit of misunderstandingWe show the first order was placed by phone rather than onlineI'm thinking when she called the phone agent placed the order for her with the 30% discount, however she never added the pecan tartsThis resulted in a
second order as we are unable to add gifts to an order once it has been placedThe second order contained only the pecan tartsThe phone agent used a source code offering a Free Express Shipping Upgrade, however standard shipping charges still applyAlso the agent applied a 30% discount to this order as promised
The response to *** is listed below:
"Dear ***,
This email is in regards to the Revdex.com complaint you submittedWe are sorry to hear of the poor service you receivedOur records show two orders were placed by phone
Order number 14-54904-was placed by phone on December 17, This order contained the following:
Shipment
1-0384-CANDIES-LAYERS
1-0437-CARAMEL PEC CLUSTERS-11OZ
1-0564-PM SNOWMAN SNOWFLAKES W
1-0717-BOTH SNWFLK NCKLC&EARRING
1-3041-SNOWMAN POPCORN TRIO 2GAL
1-3187-PRAYERFUL CHOCOLATES
Shipment
4552-FANCY HDAY COOKIES-OZ
The source code used on this order offered a 30% discountPlease be aware this discount was applied at the time of order placement
Order number 14-55380-was placed by phone on December 18, This order contained the following:
Shipment
1-3590-PECAN TARTS
The source code used on this order offered a Free Express Shipping UpgradeAlso an additional 30% discount was appliedWe apologize for any confusion or inconvenienceWe have applied an additional credit for the standard shipping charges on both ordersThis brings your remaining balance to $We hope this helps!
If you have any additional questions or concerns, please feel free to contact us back at ###-###-####Thank you and have a great day
Figi's Customer Care Team"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI talked to three different people at Figi's, Incand they all told me the new order was NOT shipped and there were no notes on my file since October 12, Hopefully, Figi's, Incwill update their records in the future so this does not happen again
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:* *** *** *** *** *** ** *** *** ** *** ** *** ** *** *** *** *** *** *** ** *** ** ***
Regards,
*** *** I will accept them fixing their mistake of charging me for shipping with my coupon for free shipping