Final Touch Lamps & Accessories

On 9/20/I [redacted] to my car in for serviceReceived my car 9/21/in worst shape 9/20/Called dealer for a service request about engine light and car stallingCar was purchased in 2008,Dodge Avenger SXT car is paid in fullSpoke with 1st sales rep Savannah on 9/20/and sales rep Leslie on 9/21/I was instructed that my car was put on diagnostic machine to tell what was the issue with the carAfter car was identified of all the concerns the car was repairedAfter completions of services and test drive by the tech another light was discoveredSales rep Leslie called me [redacted] about the new findings that wasn't seen in the 1st and 2nd diagnostic before repairsThat is would be an extra $for all repairsI informed sales rep Leslie that I can not afford that priceI [redacted] asked sale rep Leslie how come this problem wasn't found with the issues that was discovered not only once but twice before repairsSales rep Leslie stated that it wasn't f

not informed of all repairs needed recommended by service technician in early December, my Town and Country was brought into the dealer for key fob issues with the doors, and hatch was told passdoor wiring harness was bad and dollars to fix I asked about key fob and was informed no problem found at this time I okayed the repair hours later, problems reoccurred brought back week after Christmas, and was informed key fob buttons were worn out, and would cost to fix after discount I okayed the repair My wife picked up the van, and ran into the tech that originally worked on the vehicle, and informed my wife he originally suggested key fob in early December He was quickly shooed off by the service writer, and was told it would be handled Had I known about this ahead of time, I would have fixed the key fob now, and not the wiring harness, and [redacted] have done that at later time Why wasn't I told about the key fob in the first place??? hmmmmm

Returning a Lease Vehicle After receiving several letters from this dealership to bring in my lease vehicle, I finally went into Courtesy Chrysler and Dodge Dealer on 08/20/to return my leaseUpon arrival, the sales person ( [redacted] ) was given my contract for my lease along with the invitation letters from the mailMiss [redacted] accepted my lease vehicle and put me into a Jeep Cherokee, I was told I was not able to finance my lease car that my only option was to buy a new carThis sales lady lied to me and got me to purchase another new vehicleI was stuck with cars, because turned out they were not able to take in the lease after they put me into a new carI contacted the dealer several times to have them take back the new car, because it was their fault for not doing their homework about the lease before trying to get me into a new carAt the end of September they agreed to pay for transportation to ship car back to the financial company its been weeks since I dropped of t

This dealer is advertising that they will give you a $gift card if you come in and do a test drive This dealer is advertising that they will give you a $gift card if you come in and do a test drive I am still getting advertisements for this offer via email I went and test drove a jeep on 6/23/18, but did not buy from them and still have not received the gift card I have contacted them as well via email, phone and facebook messaging and still nothing This looks like a scam to get people in the doorI just don't think this is right to do

Can't say enough good things about Carl J., our Sales Consultant at Courtesy Chrysler Jeep Dodge Ram dealership! My wife & I went there yesterday (Sun, 1/7) to look at a used pitruck we saw advertised on their Internet website We were met immediately by Carl J [redacted] Carl is a very nice man, a "no pressure" sales professional who helped us from start to finish with our purchase We were offered a very good sales price for the used truck we were interested in, as well as a very good price for our trade-in...we decided to buy the truck & trade our existing vehicle in Other dealership staff we came in contact with were also very friendly The entire experience turned out to be a very pleasant one! [The only negative was the long wait to close the deal, as one of the Finance personnel was out sick.] We would recommend the Courtesy Chrysler Jeep Dodge Ram dealership -- especially Carl -- to anyone shopping for a used or new vehicle!

MsSavannah F [redacted] told me to tow the vehicle to the shop The mechanic refused to work on my car I spoke to Ms Savannah F [redacted] a couple of weeks ago about bringing my vehicle to the shop for repair while I was waiting on a part I took my Chrysler TC Maserati to the shop on March 15th because she told me I could bring it for repair I spoke to Ms Savannah on March 22nd; she then told me the mechanic refuse to work on the car because the parts are too rusty I went to the shop on March 23rd I found out that the box contain the part wasn't even opened I spoke to the manager; he told me the reason they didn't work on the car is because the part didn't meet their safety standard I had to pay $again to tow the car back to my house They waisted my time and money

We should not have to pay for the incompetence of a Chrysler Dealership service agent who obviously neglected to do his/her job correctly. On 22nd August, 2016 my husband scheduled an appointment with the Chrysler Dodge Dealership Service Department in Brandon, FL. Firstly, we arrived at 0830 to drop off our 2011 Chrysler 200s convertible to have the air condition repaired. Before turning over our car to be repaired, we spoke with the service agent Chris reference our concerns. We explained to Chris that our car was previously serviced over a year ago by the Chrysler Dodge dealership in Tacoma Washington in which we were informed that we needed an A/C condenser. Unfortunately, we were not able to pay a thousand dollars at the time to get it repaired and the car warranty had expired. Chris asked us if we had an extended insurance policy, our respond was we didn't know. Chris told us that if we had gotten the car financed for seven years then it was possible that we still h

Damaged brand new Dodge challenger by Courtesy auto group dodge dealership in tampa Florida On east Adamo drive I bought a brand new dodge challenger Rt plus from Courtesy dodge Chrysler (Ashbury auto group) in Tampa Fl and two weeks into ownership it is brokenThe vehicle had miles on it and enters limp mode around the corner from houseI called chrysler and car gets under way to dealership I bought it fromUpon being refreshed for the code of limp, the car was also going to have some aftermarket items added to itThe technicians could not get ordered parts to fit properly , so I asked them to stop and please put car back togetherUpon doing so on reinstall of front bumper, (which they were not cleared to do by me) They scratched the vehicles paint and plastic trim and did not align the front bumper properlyOn a previous visit a technician also attempted to fix a factory body issue with trunk and actually made it worse, now my trunk does not close properlyIn trying

I paid for my vehicle to be repaired, however I have been back to times for the same problemI was charged but my vehicle has not been repaired I took my vehicle in to have oil change and for them to also check out noise that kept coming from the front end of my car.They kept my vehicle over night to diagnose it then told us it would be over to repair,said that it needed tire rod n also wheel bearings.They said that they wouldn't charge us full amount if we let them do the work n paid plus tax.We agreed n paid it.I thought the vehicle was fixed drove it home.A few days later I contacted the dealership because vehicle was making same noise took it back and they said they tightened a bar on the front end.Now I get my vehicle back the 2nd time and it's still not fixed.I then set a 3rd appointment for the same exact reason and they told me there was nothing they could do to go get a 2nd opinion and bring it back.They also told me that I would have to pay again to have the

On 9/20/I *** *** to my car in for serviceReceived my car 9/21/in worst shape
9/20/Called dealer for a service request about engine light and car stallingCar was purchased in 2008,Dodge Avenger SXT car is paid in fullSpoke with 1st sales rep Savannah on 9/20/and sales rep Leslie on 9/21/I was instructed that my car was put on diagnostic machine to tell what was the issue with the carAfter car was identified of all the concerns the car was repairedAfter completions of services and test drive by the tech another light was discoveredSales rep Leslie called me *** *** about the new findings that wasn't seen in the 1st and 2nd diagnostic before repairsThat is would be an extra $for all repairsI informed sales rep Leslie that I can not afford that priceI *** *** asked sale rep Leslie how come this problem wasn't found with the issues that was discovered not only once but twice before repairsSales rep Leslie stated that it wasn't f

Returning a Lease Vehicle
After receiving several letters from this dealership to bring in my lease vehicle, I finally went into Courtesy Chrysler and Dodge Dealer on 08/20/to return my leaseUpon arrival, the sales person (***) was given my contract for my lease along with the invitation letters from the mailMiss *** accepted my lease vehicle and put me into a Jeep Cherokee, I was told I was not able to finance my lease car that my only option was to buy a new carThis sales lady lied to me and got me to purchase another new vehicleI was stuck with cars, because turned out they were not able to take in the lease after they put me into a new carI contacted the dealer several times to have them take back the new car, because it was their fault for not doing their homework about the lease before trying to get me into a new carAt the end of September they agreed to pay for transportation to ship car back to the financial company its been weeks since I dropped of t

If I could give negative stars that would be my preferenceNot only are the staff here rude, smug and ignorant, they are completely incompetentMy jeep was purchased here in and with it an extended warrantyWhen the jeep would no longer fuel as if there was an airlock or something preventing the gas from going in they took it in and said "we will order the part"The repair and part would be processed through the warranty and we should have had no deductibleAfter two weeks had elapsed and several emails the service technician Steven finally responded and told me the part arrive and apologized for having "trouble with his email"The car was scheduled for repair and dropped off at am January 18thMid way through the day the service department called to ask where my car was, which made me wonder as it had been there and checked in since that morningThey then called again later saying they couldn't get the work done in the time they had so they needed to keep it an additional dayOn the 19th I went to pick up and they tried to charge me full price for repair stating they didn't get permission to do work from warranty company prior to completing workThey refused to give the car back until Monday when the service technician that screwed everything up came backAfter some very heated words they fixed the billing issue and gave the car backStopped at a gas station after leaving and guess whatthey never fixed the problem, they didn't even test the repair to see if you could fill the gas tankSo now I have to deal with that soul less and brainless gaggle of mns tomorrowThis is hands down the worst business I have ever dealt with, ever

"Fine print" tactics to dishonor warrantyNot being forthcoming in what was required of in order to use my warrantyFalsely saying I was negligent
Date of dispute: 10/12/
Date of purchase: 11/
Make: Dodge
Model: Caravan
Year:
The first years of me having the lifetime powertrain warranty on my Dodge have been greatI lost reverse gear on my trans and they took my car in and fixed itNo questions askedThen at 118,miles my timing belt wentAgain, they took the car in and fixed it no questions askedOn Oct 12th, the timing belt went again and apparently you're supposed to get it changed every 100,milesHad I known that I would've brought it in to get it changed thenAlso, given the fact that they changed my timing belt the last time at 118,miles, there was no cause for me to believe that this instance would be any differentThe last repair tech didn't even mention that I would need to bring it in before the next 100,miles to be maintained e

Tire pressure sensor turned on.I took to their service and they informed me of a tire patch installed to the side wall of tire
When I bought my Dodge Dart shortly after my tire pressure sensor turned onAs I have been told before this may be caused by weather changesWith this information I just started putting air in the tireAfter noticing I would have to do this about once a week I thought there might be more to this issue than just weather changes so I scheduled a service inspectionAfter the inspection to my surprise I was told there is a tire patch in the outer wall of the tire that has been giving me issuesThe service inspector then informed me that it is dangerous to drive a car with a tire patch in the outer wall and illegal to install tire patches to the outer wall of a tireAnd recommended a new tire for $When I requested a sales manager to explain my issue they sent my sales consultant to see what was going on (Thomas ***) I explained my issue to T

the vehicle has been taken to the dealer many times to have the suspension/front end and transmission repaired and the vehicle still has the same issues

Damaged brand new Dodge challenger by Courtesy auto group dodge dealership in tampa Florida On east Adamo drive
I bought a brand new dodge challenger Rt plus from Courtesy dodge Chrysler (Ashbury auto group) in Tampa Fl and two weeks into ownership it is brokenThe vehicle had miles on it and enters limp mode around the corner from houseI called chrysler and car gets under way to dealership I bought it fromUpon being refreshed for the code of limp, the car was also going to have some aftermarket items added to itThe technicians could not get ordered parts to fit properly , so I asked them to stop and please put car back togetherUpon doing so on reinstall of front bumper, (which they were not cleared to do by me) They scratched the vehicles paint and plastic trim and did not align the front bumper properlyOn a previous visit a technician also attempted to fix a factory body issue with trunk and actually made it worse, now my trunk does not close properlyIn trying

Gap insurance refund
I purchased my car in April Two weeks after purchasing I refinanced May On May I cancelled my gap insurance to remain in the day window of not being charged I called fidelity and confirmed that they still have an active policy with NO cancellation request having been filed I am very frustrated that because of the dealerships negligence I will now be stuck paying for two gap policies

This dealer is advertising that they will give you a $gift card if you come in and do a test drive
This dealer is advertising that they will give you a $gift card if you come in and do a test drive I am still getting advertisements for this offer via email I went and test drove a jeep on 6/23/18, but did not buy from them and still have not received the gift card I have contacted them as well via email, phone and facebook messaging and still nothing This looks like a scam to get people in the doorI just don't think this is right to do

not informed of all repairs needed recommended by service technician
in early December, my Town and Country was brought into the dealer for key fob issues with the doors, and hatch
was told passdoor wiring harness was bad and dollars to fix
I asked about key fob and was informed no problem found at this time
I okayed the repair
hours later, problems reoccurred
brought back week after Christmas, and was informed key fob buttons were worn out, and would cost to fix after discount
I okayed the repair
My wife picked up the van, and ran into the tech that originally worked on the vehicle, and informed my wife he originally suggested key fob in early December
He was quickly shooed off by the service writer, and was told it would be handled
Had I known about this ahead of time, I would have fixed the key fob now, and not the wiring harness, and *** have done that at later time
Why wasn't I told about the key fob in the first place???
hmmmmm

Adverting:
On Saturday 03.26.16, On their website it stated " Courtesy Chrysler Jeep Dodge Incentives,current Jeep Wrangler SUV Special Offers starting at 23,available." We called and spoke with Jeff internet sales Manager stated " We do not have those in stock"On Wednesday I met with the "Store Manager and sales person Ryan *** who stated " we have not had any 2015s for over a year and half"The sales manager than stated " Why should I sell it to you for this price when I can sell to someone else for more money" If needed I have a picture of the add saved on my phone for proof