Final Touch Lamps & Accessories

Brought my Dodge XXXX Xxinto courtesy dodge for some warranty work for a very small oil leak(a few drops over the course of the night time).I will try to make this as short as possible.Called for an appointment ,was given for a few days later.Arrived for the appointment the service guy comes out and plugs some type of reader under the steering wheel then tells me that I am not the owner of the vehicle that the vehicle belongs to a rental company.I explained that I just purchased the vehicle in a used car dealer ship in Clearwater a week early and that I notice a couple of drops of oil on my new concrete drive and that is the reason I was there.So they took the truck in and told me that I would have to leave it,I told them that the truck is my only vehicle.The service advisor (Rick M***)told me that he would get me a ride home and would call me with an up date with the progress on the truck which he never did.THe following day I called at 9,9:and ten until I got through t

My wife went to buy a Jeep on 7/in her name alone I was not with her They ran my credit without permission - no signature
On 7/my wife *** *** went in to buy a new Jeep The sale person, whom we used before told her to complete all the household information on a sheet (including her husbands) She put my DOB and SS, but next to it there was a line for a signature authorization to run credit She asked several times that my credit would not be run, correct? She was advised that it couldn't they didn't have permission - no signature or copy of license They ran my credit I went in to ask them to have this hard inquiry removed from my credit report, as we are trying to refinance I spoke with Sean at the front desk who proceeded to tell me my wife gave them permission I advised she didn't have the right to do that, and to show me how she did that They showed me the form she completed I pointed out that the signature line for authorization was blank, and

VERY DISAPPOINTED ON SERVICE AND THE DAMAGE THEY CAUSE TO MY NEW VEHICLE
I purchase a ram in the pass * weeks they treated me with the most respect when I bought the truck as soon as we drove of I had called back the next day to ask a question they treated me like I bought a used car and not a XXXXX truck miles later the truck bolt on the suspension goes lose and my suspension is falling off the service manager tells me I need to drive the car back from Orlando Florida dodge to Tampa Florida dodge because I pulled in a Orlando dodge and got told that my truck IM paying for 100k miles warranty was not covered there so after fighting Orlando dodge goes out and tighten bolt and we drive to Tampa Florida dealer a week later to get there and ask for a courtesy car and they tell me they don't have any and can't give me any while there of them sitting in front of the dealership I call Chrysler headquarter and they must of call dealer because then they come out and offer

Invoice; Did not complete work as promised
At approximately 9:04am on October 16, 2017, I dropped my Dodge Durango sxt, VIN# 1C4RDHAG8FCXXXXXX, off with Courtesy Dodge service department, Service Advisor Ricardo Mussenden #XXXXXX, for AC system repairsThe vehicle was diagnosed with refrigerant leaks in the AC condenser and AC suction lineI authorized repairs on the vehicle over the phoneMy vehicle was not returned to me until approximately 9am October 18, Invoice #XXXXXX stated that "inspected and found condenser and ac suction line leakingreplaced condenser and ac suction line and filled freon to spec"During my minute drive home, I experienced extremely cold air coming from the AC ventsI was initially satisfied that the AC had been repairedLater the same day, while driving, the AC began to malfunctionThe AC began to make strange noises and produce less volume of air regardless of how high I set the fan speedI stopped the vehicle and noticed sever

MsSavannah F* told me to tow the vehicle to the shop The mechanic refused to work on my car
I spoke to Ms Savannah F* a couple of weeks ago about bringing my vehicle to the shop for repair while I was waiting on a part I took my Chrysler TC Maserati to the shop on March 15th because she told me I could bring it for repair I spoke to Ms Savannah on March 22nd; she then told me the mechanic refuse to work on the car because the parts are too rusty I went to the shop on March 23rd I found out that the box contain the part wasn't even opened I spoke to the manager; he told me the reason they didn't work on the car is because the part didn't meet their safety standard I had to pay $again to tow the car back to my house They waisted my time and money

I paid for my vehicle to be repaired, however I have been back to times for the same problemI was charged but my vehicle has not been repaired
I took my vehicle in to have oil change and for them to also check out noise that kept coming from the front end of my car.They kept my vehicle over night to diagnose it then told us it would be over to repair,said that it needed tire rod n also wheel bearings.They said that they wouldn't charge us full amount if we let them do the work n paid plus tax.We agreed n paid it.I thought the vehicle was fixed drove it home.A few days later I contacted the dealership because vehicle was making same noise took it back and they said they tightened a bar on the front end.Now I get my vehicle back the 2nd time and it's still not fixed.I then set a 3rd appointment for the same exact reason and they told me there was nothing they could do to go get a 2nd opinion and bring it back.They also told me that I would have to pay again to have the

I was out of town in BrandonMy dodge ram developed "the death wobble" in the steeringI took it to these guys, waited minutes for help at the service desk & explained the problemI left the truckThree days later they called saying the needed to replace the entire steering assembly, everything at the mere cost of $5,Obviously the mechanic couldn't diagnose the cause of the problem so he thought he would play it safe & replace EVERYTHINGI drove the truck home the plus miles not exceeding mph ( very hard thing for me to do) and took the truck to my local, trusted mechanicsThe repair & fix cost me $$less
These guys are real pro'sI think their motto is CYAMay be expensive to consumer but you don't really need to be a mechanic, just a fitterThey also wanted me to pay them for the diagnosisI refused as I had never agreed to pay that & it was never mentioned

poor Dealership Management and Customer Service
My first experience with this dealership was in an attempt to purchase a Jeep Grand Cherokee OverlandApproximately February or March of 2017, I spoke with a salesman that appeared to have minimal knowledge selling a vehicleThe gentleman took several minutes locating an empty computer, requested a ton of personal information, kept asking me to repeat the information being requested, and finally minutes later stated the location does not have any available for showing or sellingA salesman by the name of Jose attempted to assist, but my husband and I were frustrated that we provided all the information with no end result so we left
I purchased my vehicle from a different dealer in April 2017, but wanted to have my first and future oil changes serviced by a local Jeep dealershipI submitted an appointment request online for an oil change on a Saturday morning at 9amWhen I arrived, I had to look for a service advisor in which

I purchased a synthetic oil change package for my Dodge Ram in June I paid for full synthetic and received conventional oil
I purchased a synthetic oil change package for my Dodge Ram in June I noticed that the sticker in my truck said my next oil change was miles away Synthetic oil change intervals on this truck are supposed to be miles I also noticed that on the work order that I received they used 15Wand when looking up the SKU, I realized it was regular cheap conventional oil I called thinking this was a mistake, and my service writer told me that it was just the sticker that was wrong, and at that point I knew he was lying to me After speaking with the Director of Service at the time, Shay, he promised me a full refund Well today is August 9th and still no refund has been given to me All I get is the runaround and I am out over $for the package that I bought

I showed up at 2:50pm for my 3:00pm appt wasn't seen until 3:35pm to take my information and the oil change took over hours to completeRIDICULOUS!
I showed up around 2:50pm for my 3:00pm appointmentThe people who are outside told me to stay by my carmins passed by and I still was not helpedI asked about times to different people who much longer until I was helpedThey stated "just a minute." I waited -more mins until I went inside and got someone to help me out! Workers kept passing by me not even acknowledging meThis is unacceptableThen the man stated my car was only at miles and didn't need an oil change until 10,miles so I was going to cancel the appointmentHe said I should really get it now thoughDoesn't make sense if he said at 10,MilesHe offered me a $oil change special and stated it could be done on my car that the special is running on all of the carsThough when I went to pay for the oil change it was $That is not the $

EVER SINCE I BOUGHT MY CHRYSLER TOWN AND COUNTRY STOW AND GO VAN,IN BRAND NEW WITH ONLY MILES ON IT, EVERYTHING HAS BEEN FALLING APART ON IT
IN WE BOUGHT VEHICLES FROM THEM IN CASHMY CHRYSLER TOWN AND COUNTRY STOW AND GO VAN AND MY HUSBANDS DODGE RAM HEMI MEGA CAB PICKUP FOR A LITTLE OVER $100,CASHMY VAN WAS ACTUALLY $46,CAST WAS RUNNING FINE UNTIL THE WARRANTY RAN OUT AFTER YRS OR 3,MILESSINCE THEN I HAVE HAD TO REPLACE OUT OF POCKET THE FRONT WHEEL BEARINGS, THEN MY A/C UNIT COMPRESSOR IS SHOT, THE KNOB ON THE DRIVERS SIDE SLIDING DOOR FELL OFF, THE BACK SEAT FRAME WAS BENT, WHICH THEY DID FIX FOR ME BUT THE DOUBLE SEAT DOES NOT GO ALL THE WAY UP SO SOMEONE COULD SIT ON THE SEATS.THE AIR FOIL/3RD BRAKE LIGHT ASSEMBLY BROKE AND IS FLAPPING,THE ABS BRAKES NEED REPLACED,NOW THE PASSENGER HEADLIGHT IS NOT WORKING, WHICH I TOOK TO MY MECHANIC AND THEY SAID THE DEALER HAD TO FIX THAT BUT WHEN I WENT TO THE DEALER THEY SAID THEY NEEDED $UP FRONT

My car was just restoredI needed four minor repairs or adjustmentsmonths later I get my car backSomeone destroyed my car twice -beyond belief
October 2014, Invoice number: XXXXXX: I drove my car to this dealership for scheduled minor repairs, this included a new mirror, sun visor, headlight adjustment and bulbs, and two new keys programmedThey had my car until December 12, Once my car was ready I paid my bill of $4,The day I took it to them in October, and during this two month period my windshield was broken (I have photos), my passenger seat was torn, a 4" scratch was on the paint near my left rear headlight lens, and a ding was in the passenger door about 10" in diameter, my running lights were broken and the housing for them, tail lights were broken, and someone gashed the console, they removed my towel and put a 4" scratch on itThey accepted responsibility for the damage and provided a rental carAfter a couple of weeks they said this will take some t

We should not have to pay for the incompetence of a Chrysler Dealership service agent who obviously neglected to do his/her job correctly
On 22nd August, my husband scheduled an appointment with the Chrysler Dodge Dealership Service Department in Brandon, FL
Firstly, we arrived at to drop off our Chrysler 200s convertible to have the air condition repaired Before turning over our car to be repaired, we spoke with the service agent Chris reference our concerns We explained to Chris that our car was previously serviced over a year ago by the Chrysler Dodge dealership in Tacoma Washington in which we were informed that we needed an A/C condenserUnfortunately, we were not able to pay a thousand dollars at the time to get it repaired and the car warranty had expired Chris asked us if we had an extended insurance policy, our respond was we didn't know Chris told us that if we had gotten the car financed for seven years then it was possible that we still h

Tried multiple times to get my vehicle scheduled to deal with a recall issue
Received a postcard and a phone call about my airbags being recalled on my Chrysler vanI called the dealership starting 2/15/to schedule this service along with some other issues I wanted taken care of when I dropped off the vehicleOnce I said "recall" the guy told me he had to refer this to someone else and they would call me backI called again on 2/same thing was said, no one ever called meI did a chat with Stephanie on 2/She said she would have someone call or emailThen I was getting emails from a Grace who said a manager would be calling me this was back on 2/No one ever called me
I finally called back the 800# that kept calling me about the recall She looked it up and determined the info was sent to me in error and I did not have a recall She said the dealership should have been able to look that up and tell me that versus just ignoring my calls and request
Besid

Just trying to drain my pocket
My pickup left me stranded and was towed to the nearest Dodge in ***Since I had warranty, I believed that it would be taken care of until they advised the engine needed to be replaced as well as the radiator and that the would only pay $The engine was $and I had to pay the remainder and an additional amount for the diagnosticsAfter the truck was supposedly fixed, some things started acting up, like the air bag light started to come in and out and the windows would not respond as it did in the pastSo I took it back to dodge only to find out another part was broken and it would cost $more ( that wasn't broken before) and to appease me they "gifted" me a $cap that the radiator neededThe vehicle also overheats (which they said was normal)! I'm tired of them thinking we have unlimited funds to pay for everything they have not fixed correctlyI shouldn't have new issues and have to pay for additional problems that were not communi

Vehicle was not properly stored on site and delivered in poor condition Employees did nothing to address in timely manner and harassed customer
Purchased new Jeep Grand Cherokee on 8/15/ It was late and dark so dealer offered to clean vehicle next day Waited 1/hrs for car to be cleaned multiple times because salesman did not inspect properly Upon further inspection days later Discovered window tint was poorly done, car was ant infested, there was a dent a broken window and a recall that was not told to us After several weeks and multiple days without vehicle a comfortable loaner was given Over the course of a weekend we were harassed by multiple people to return the loaner with no knowledge of status of my brand new car During the process I was bounced around by different people when I persisted no one knew the status of my car On 9/almost weeks after date of purchase and numerous follow ups on my part my car was finally delivered to me This c

Was registered to the wrong VIN twicehard inquiries to my credit report and credit score damage
In January I purchased a JeepWhen my birthday came around in May I went to get a new plate and learned that for months was driving a vehicle not registered to meI contacted Jeep and essentially was told that I had to redo all paperworkThey registered me to three Jeeps, did financing three times as though I owned one, traded in, owned another, traded in and purchased the thirdIt wasnt until June when I thought it had been resolved after many trips to the dealership miles awayNow I have learned that my credit score has been negatively impacted as a result of over hard inquiries

My Chrysler has been to the shop over times for the same issue and Chrysler does not seem to want to help with the issueCar is brand new
Re: Chrysler VIN #1C3CCCAB4FNXXXXXXUnsatisfactory Driving Condition/Safety Concerns/Inadequate Customer Service
4/28/
To Whom it may concern:
Purchased a Chrysler on April 28,
1st visit to Jim Browne (MVXXXXX) dealership (10/7/15): Check Engine light on and lightning bolt throttle light onSee attached Invoice #CHCSXXXXX
Resolution: Inspect fluids, inspect/measure thread depth, visual inspection of the air filter, pcv valve, windshield wipers, cooling system for leaks, inspect hoses, inspect drive belts exhaust system, axle boots, shock absorbers and suspension and batter completed
2nd visit to Courtesy Autogroup (MV XXXXX) dealership (11/4/15): Transmission concern due to jerking in and out of gear when backing up and driving fast first thing in the am, it's worse at highway speedsSee attached Invoi

Can't say enough good things about Carl J., our Sales Consultant at Courtesy Chrysler Jeep Dodge Ram dealership! My wife & I went there yesterday (Sun, 1/7) to look at a used pitruck we saw advertised on their Internet website We were met immediately by Carl J*** Carl is a very nice man, a "no pressure" sales professional who helped us from start to finish with our purchase We were offered a very good sales price for the used truck we were interested in, as well as a very good price for our trade-in...we decided to buy the truck & trade our existing vehicle in Other dealership staff we came in contact with were also very friendly The entire experience turned out to be a very pleasant one! [The only negative was the long wait to close the deal, as one of the Finance personnel was out sick.] We would recommend the Courtesy Chrysler Jeep Dodge Ram dealership -- especially Carl -- to anyone shopping for a used or new vehicle!

My Jeep Grand Cherokee was placed in the shop for replacement of the head on the engineWhen the car was returned to me the A/C was not working
When I returned the vehicle to have this problem fixed on 12/5/17, the service manager reported that the compressor was not engaging and presented a bill for $This repair should be done by the dealer because it worked when they recieved it and did not when it was returned