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Financial Education Services

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Financial Education Services Reviews (49)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12736170, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

It is unfortunate Mrs [redacted] did not contact us directly to express her feelings first prior to writing this complaint Mrs [redacted] did contact us in June and we reduced her price point to $per month as she said she was experiencing some financial difficulties She also thanked us for the reduction in price Some of the harsh tones in Mrs [redacted] s letter were never expressed in any of her phone calls to the corporate officeIf that were the case, we would have immediately refunded her money As always we provide 100% customer satisfaction and we will be sending a check to Mrs [redacted] in the amount of $ The check will be mailed to the address in this complaint Customer Support Department

We are very sorry we could not provide the service that was expected of us As this is not excuse, this time of the year is extremely busy and our call and response times are backed up We have already made significant progress and should be back to a acceptable contact time with weeksWe are mailing a full refund of $to the address shown on this complaintThe check will be place in the mail on Tuesday April 24,We again apologize Customer SupportFES

This is a very unfortunate situation, as we worked very hard on Mrs ***'s accountTime and effort was put into deleting negative items off her credit report out of total In addition I am surprised at response as at one point she called and wanted to become a representative and sell our products With all that said, we always stand by our company and our word that if anyone is not happy we will make it right Our records show that Mr [redacted] made payments at $for a total of $1, A check in that amount will be mailed to the address on the complaint on Tuesday March Mrs ***l's amount differs from ours We ask that she goes back and reviews her credit card statements, as her credit card declined times during the process If she is able to provide backup for the $2,we will be glad to refund the difference.Customer Support

We are requesting a statement from our credit card provider for the exact amount of money that we have collected on this account We should have the report in a day or so and I will provide it to you and to our clientThis will be directly from our bank and provider and will be percent accurate As stated in our past email we will give the client a 100% refundI will respond back within the next few days Customer Support

We are sorry that Mrs [redacted] was not satisfied with our service We are very happy to report negative items were deleted from her credit report during her time with our company She is correct in that our website would not show a new score, we only show the number of items deleted To obtain a new score, a new report would have to be pulled We would not do that as it would lower her score with a second inquiry That's why we only pull credit during the enrollment period In her desired settlement section she only asked that others are aware of what they are signing up forWe will do better than that To show our integrity and why we maintain an A+ rating with the Revdex.com since we opened in 2004, we will be sending a check in the amount of $to the address shown on this complaint That is a full 100% refund on payments made since October 2017.If we can be of any further service, please contact usCustomer SupportFinancial Education Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] ***,Please let me start off by saying we are sending a check to [redacted] in the amount of $as requested The check will be mailed on Thursday June to the address on the attached complaint ( please note this is not the address we have on file for this customer) Can the Revdex.com please let me know what address I should send the refund to.Facts about this case:on 5-23- [redacted] enrolled in our service and paid $286.00on 5-26- [redacted] called our office and wanted to cancel He said his wife did not want him to do the business We refunded him the money on 5-26on 6-2- [redacted] re enrolled Said that he and his wife discussed it, and that he wanted to come back in the business After that date we did not hear from [redacted] until this complaint.Facts about the Customer statement.FES is not a pyramid scheme - by definition a pyramid scheme is a company that pays representatives for enrolling other people in the business FES does not pay any commission for this processIn other to received commission from FES you must sell a product or service[redacted] is contracted by FES to work on those customers enrolled for credit services [redacted] is still in business, and is the dba for the [redacted] [redacted] and the [redacted] donated over $150,last year alone to children across the US that participated in there financial literacy program I can assure you both companies are in business and are doing well helping these kids.I really feel that this complaint should be removed from our file We have maintained a high rating with the Revdex.com for years and take care of each and everyone of our customers When [redacted] called the first time, we refunded his money immediatelyIf he would have called a second time, we would have done the same thing To go from that to this type of letter just doesn't sound right I guess I just need the Revdex.com to direct me as to what address I should send the refund check to I want to make sure [redacted] actually filed this complaint and that he is receiving the money.Please advise[redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me despite the lack of truth regarding my mention feeling dissatisfied and facing a lack of truth and integrity by the agent I enrolled underI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]

We apologize for not meeting the expectations and providing the proper service for Mrs*** A full refund in the amount of $will be mailed out the address in the complaint on Tuesday May 8, 2018Thank youCustomer support / FES

It is unfortunate that Ms [redacted] was not informed about the product that she purchased There are products in the protection plan, credit restoration being one of them The credit restoration process is not regulated by us, but by the credit bureaus When a dispute is sent to them by law they have days to respond to the consumer So between mail out to the consumer, mail back from the bureaus, we create new dispute letters every days Ms [redacted] would have seen some great results if she would have given the product a chanceAs always we take care of all our customers and a refund will be mailed out tomorrow to the address shown in this complaint Our records show payments of $for a total of $ Thank youCustomer Support Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are sorry that Mrs *** was not satisfied with the service we provided. We told her when she contacted us, that based on the number of negatives on her credit report, the process would take some time. She was not in the service long enough to see the required
results. We will issue a check in the amount of $which represents a full 100% refund. The check will be mailed out on Thursday June 7, to the address on the complaint letter.Please contact us if we can be of any further assistance. Customer SupportFES

Our sales rep that handled the transaction definitely misinformed Mrs***. We never promise results in days. It takes longer than that for the bureaus to legally investigate anyone's account. The inquiry made has no impact on the client credit score. At
the time of pull it would have dropped the score by 2-points and within days those points will go right back on as there is no lone attached to the pull. The pull was done time, Transunion and Equifax onlyWe will mail out a full 100% refund to the address indicated on this complaint. The check will be mailed out on Wednesday 5-16-in the amount of $189.00 Thank youCustomer SupportFES

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At the time of my last response to the Revdex.com, we were prepared to send Mrs *** a full refund. On the same day the check was to be mailed, we started receiving charge back notices from our bank. Based on this, we stopped the check as Mrs *** would have received double refunds. We are stilled prepared to refund the money owed, but not if Mrs *** continues the charge process. As soon as MrsIrwin's gives us the amount she charge back and assures us she will not charge back any more months we will be glad to provide the refund balance.It is unfortunate Mrs *** did not let the Revdex.com know that she received the charge back money and that she is trying to obtain double refunds by asking for a $refund Customer Service

We are very sorry *** *** was not satisfied with our serviceWill will be issuing a full refund in the amount of $188.00. The check will be mailed on 3-16-to the address shown on the complaint.Customer SupportFES

After speaking with Mrs***, we realized that the representative that sold her our product did not explain the process to her properly. We also agreed on the proper amount to be 100% refunded. $316.00. The check will be mailed out on Thursday January 11, to the address
listed in this complaint.Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12724468, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I am rejecting the proposed fee in the amount of $to return to me entirely because the business states my credit card statements, as my credit card declined times during the process which the times were paid for regardless of declined or not and the only way for me to even continue past using the member services of the account or for them to initiate dispute letters or access to my member services account I had to pay for the service agreement of $So, help me understand how my card was declined times and they failed to state the card was updated each time? The difference of times the debit number of equals $to include the amount of $in fact concludes a total refund of $ Not to mention, I received a call from the credit department from FES on two separate occasions following the Revdex.com compliant about the services rendered by FESThe credit person named *** called on 3/9/to state the reason why they are calling me is to communicate they have reached out to the outside Bankruptcy I filed my case, they have reached out to them and will follow up with meSo, in two years the only time for this action to take place is based upon my compliant to Revdex.com? Second call received was on today from same person *** to state they were calling on behalf of the relationship with Nicole who was helping meIf I can share the disappointment and foolery this company is displaying I don’t know how else to classify this experience overall So, they state they have removed items within years, are you kidding meI was promised by *** who signed me up that there were worst people with worst credit challenges then me that saw an increase more than itemsAll I want is as a resolution is a full refund in the amount of $for the total amount I paid up to date to FES servicesTherefore, which are the reasons, I am rejecting the amount they are concluded to be refunded in the amount of $My refund should be $+ the additional debits paid at $to equal $as I mistakenly calculated the total incorrectly from what I initially stated which they could have honored since I was decreasing the total valued paid but since I could recant the total amount due for a refund is $99+89+years paying at Thank you, Revdex.com and I hope the business can be a bit more forth coming for their inconsistent practices
Regards,
*** ***

From the beginning there was a misunderstanding on the part of the client regarding our process and pricing Numerous attempts were made over the course of several months to satisfy the customer, however she ultimately requested a refundShe was also a representative of FES and received
commissions for sales she madeWe will be mailing out a total refund check in the amount of $on January 5,

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Address: 37735 Enterprise Ct., Ste. 600, Farmington Hills, Michigan, United States, 48331-3426

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