Financial Education Services

We are very sorry Mr*** was not satisfied with our service. We will be mailing him a full refund check in the amount of $89.00 to the address listed on the complaint. Customer SupportFES

We are assuming the women that Mrs *** refers to in this email is the actual sales representative, who is not involved in the actual processing of the credit restoration. We will contact her and follow up with the proper disciplinary procedureIn the mean time, we will also process a full
refund in the amount of $that will be mail out to the address in this complaint on Tuesday May 8, 2018 Customer SupportFES

We are very sorry to hear from ------ regarding her disappointment with our service. From what she states, she was given unrealistic expectations regarding our service. We are sorry that -------- did not contact our customer service department - we would have been happy to clear up any
confusion, explain our service and assist her with her credit file or give her a complete refund if she so chose. To resolve this issue we will issue a refund for $today. FES Customer Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon,We are very disappointed to hear that you were not satisfied with our service. We are sorry for an inconvenience this may have caused you. We will absolutely refund the amount requested ($178) this afternoon to the method of payment on file. Sincerely, Customer
Support - FES

We apologize for the misinformation given to you by our representative. We will be mailing out a full refund in the amount of $to the address on this complaint. The check will be mailed on Wednesday 5-9-2018 Thank youCustomer SupportFES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12750209, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am truly disappointed to hear about MsPrice's experience with our company. Upon receipt of this complaint we immediately issued a refund of $to her credit card on fileThis is not typical of our service and we apologize for any inconvenience.Sincerely, Customer Support

Unfortunately after a number of mailings and email attempts (6) Mr*** never received his dispute letters from United Credit Education Services On 4-when Mr*** spoke to one of our supervisors, they offered Mr*** a $refund which he said was acceptable at the time
The refund of $was processed and forwarded to him. Our records show that Mr*** paid $for the month of Jan, Feb, March, and April For the month of April the charge was immediately sent back to himso overall Mr*** paid for months of service We refunded two months of service so the remaining balance as a refund for Mr*** is $ A check will be mailed to Mr*** for $which will represent a full 100% refund for his services. If Mr*** records show anything different than that we will be glad to review, and make any necessary adjustment. Customer Support

As per my conversation with *** ***, we refunded the customer $ The refund was issued on 6-26-to the original credit card that we had on fileIf you have any further questions please feel free to contact me.*** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The first time Mrs *** called to complain about our company was on 10-the same day she filled a complaint with the Revdex.com. In addition to a customer, Mrs*** was a representative of our company and sold our products. She prepared her will and trust via our program and also earned
commission on sales that she made. On 10-when Mrs*** called our office, she used profanity and made racial slurs to our agent support representative. She was immediately terminated based on what she said(I am not comfortable in repeating her comments in this response, however they are recorded for any future legal action) We no longer will accept her back as a representative and she will be receiving a termination notice from our legal departmentWe will be sending her a check for a 100% refund of $that will be mailed out on Monday Nov 6, to the address in this complaint. Customer SupportFinancial Education Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

We are very sorry we could not provide the service that was expected of us.  As this is not excuse, this time of the year is extremely busy and our call and response times are backed up.  We have already made significant progress and should be back to a acceptable contact time with 2...

weeks. We are mailing a full refund of $277.00 to the address shown on this complaint. The check will be place in the mail on Tuesday April 24,2018. We again apologize Customer SupportFES

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are sorry that Mrs. [redacted] was not satisfied with our service.  We are very happy to report 12 negative items were deleted from her credit report during her time with our company.  She is correct in that our website would not show a new score, we only show the number of items...

deleted.  To obtain a new score, a new report would have to be pulled.  We would not do that as it would lower her score with a second inquiry.  That's why we only pull credit during the enrollment period.  In her desired settlement section she only asked that others are aware of what they are signing up for. We will do better than that.  To show our integrity and why we maintain an A+ rating with the Revdex.com since we opened in 2004, we will be sending a check in the amount of $722.00 to the address shown on this complaint.  That is a full 100% refund on payments made since October 2017.If we can be of any further service, please contact us. Customer SupportFinancial Education Services

We apologize for not meeting the expectations and providing the proper service for Mrs. [redacted].  A full refund in the amount of $466.00 will be mailed out the address in the complaint on Tuesday May 8, 2018Thank youCustomer support / FES

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs [redacted] joined FES on 1-21-2017.  On 2-8 she called and accused FES of being a fraud company and wanted to know where all her customers are.  We explained to her that she is responsible for obtaining customers, not the company.  As she was not satisfied with that answer, we...

refunded her the money she wanted which was $199.00. (Just the rep fee)  At that time she still wanted to use the services.  A credit was issued to her credit card. On 2-9 she called again saying she changed her mine and wanted to become a representative again.  So we again charged her credit card for $199.00 and made her website active for her to begin to make sales. On 3-15 she called the office saying she was unsatisfied with the company and began screaming at our customer service agents. In her complaint Mrs [redacted] accuses FES of paying out money for recruiting individuals and also selling or distributing her information.  FES does not pay any commission  on recruiting representatives, you must sign up customers to earn any commission.   In addition, FES does not sell or distribute any representative or customer information.  During her time in the business, Mrs [redacted] never recruited a representative or ever signed up a customer.  In addition we show no record of her ever attending our training sessions, conference calls, or webinars which would have helped her understand how the company operates.As always, FES takes care of our customer and representatives.  A credit is being issued today to her credit card for the amount she requested of $288.00Please contact us if we can be of any additional service Customer Service###-###-####

I am sorry to hear about this client's recent experience with FES.  Our goal is to provide a consistently reliable program and an exemplary level of customer service.  It appears that there is some confusion regarding the timeline and processes of our service.  With regard to the lack...

of improvement with the credit score, it takes generally 45 days to hear back from the credit agencies so it is nearly impossible for a credit score to improve within 30 days.  We are very sorry that the client did not contact us sooner so that we could explain the process to him and have the opportunity to assist him with his credit.The only call we received was his cancellation request. We will immediately refund the $227 that  Mr. [redacted] paid for our services.