Financial Education Services

This is a very unfortunate situation, as we worked very hard on Mrs [redacted]'s account. Time and effort was put into deleting 50 negative items off her credit report out of 110 total.  In addition I am surprised at response as at one point she called and wanted to become a representative and sell...

our products.  With all that said, we always stand by our company and our word that if anyone is not happy we will make it right.  Our records show that Mr. [redacted] made 17 payments at $89.00 for a total of $1,513.00.  A check in that amount will be mailed to the address on the complaint on Tuesday March 13.  Mrs [redacted]l's amount differs from ours.  We ask that she goes back and reviews her credit card statements, as her credit card declined 15 times during the process.  If she is able to provide backup for the $2,275.00 we will be glad to refund the difference.Customer Support

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID 12736170, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],Please let me start off by saying we are sending a check to [redacted] in the amount of $286.00 as requested.  The check will be mailed on Thursday June 18 to the address on the attached complaint ( please note this is not the address we have on file for this customer)  Can...

the Revdex.com please let me know what address I should send the refund to.Facts about this case:on 5-23-2015 [redacted] enrolled in our service and paid $286.00on 5-26-2015 [redacted] called our office and wanted to cancel.  He said his wife did not want him to do the business.  We refunded him the money on 5-26on 6-2-2015 [redacted] re enrolled.  Said that he and his wife discussed it, and that he wanted to come back in the business.  After that date we did not hear from [redacted] until this complaint.Facts about the Customer statement.FES is not a pyramid scheme - by definition a pyramid scheme is a company that pays representatives for enrolling other people in the business.  FES does not pay any commission for this process. In other to received commission from FES you must sell a product or service.[redacted] is contracted by FES to work on those customers enrolled for credit services.  [redacted] is still in business, and is the dba for the [redacted].  [redacted] and the [redacted] donated over $150,000.00 last year alone to children across the US  that participated in there financial literacy program.  I can assure you both companies are in business and are doing well helping these kids.I really feel that this complaint should be removed from our file.  We have maintained a high rating with the Revdex.com for years and take care of each and everyone of our customers.  When [redacted] called the first time, we refunded his money immediately. If he would have called a second time, we would have done the same thing.  To go from that to this type of letter just doesn't sound right.  I guess I just need the Revdex.com to direct me as to what address I should send the refund check to.  I want to make sure [redacted] actually filed this complaint and that he is receiving the money.Please advise.[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me despite the lack of truth regarding my mention feeling dissatisfied and facing a lack of truth and integrity by the agent I enrolled under. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is unfortunate that Ms. [redacted] was not informed about the product that she purchased.  There are 14 products in the protection plan, credit restoration being one of them.  The credit restoration  process is not regulated by us, but by the credit bureaus.  When a dispute...

is sent to them by law they have 30 days to respond to the consumer.  So between mail out to the consumer, mail back from the bureaus, we create new dispute letters every 60 days.  Ms. [redacted] would have seen some great results if she would have given the product a chance. As always we take care of all our customers and a refund will be mailed out tomorrow to the address shown in this complaint.  Our records show 2 payments of $89.00 for a total of $178.00.   Thank youCustomer Support Department

We are requesting a statement from our credit card provider for the exact amount of money that we have collected on this account.  We should have the report in a day or so and I will provide it to you and to our client. This will be directly from our bank and provider and will be 100 percent accurate.  As stated in our past email we will give the client a 100% refund. I will respond back within the next few days Customer Support.

It is unfortunate Mrs. [redacted] did not contact us directly to express her feelings first prior to writing this complaint.  Mrs. [redacted] did contact us in June and we reduced her price point to $49.00 per month as she said she was experiencing some financial difficulties.  She also thanked...

us for the reduction in price.  Some of the harsh tones in Mrs. [redacted]s letter were never expressed in any of her phone calls to the corporate office. If that were the case, we would have immediately refunded her money.  As always we provide 100% customer satisfaction and we will be sending a check to Mrs. [redacted] in the amount of $286.00.  The check will be mailed to the address in this complaint.   Customer Support Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12724468, and find that this resolution would be unsatisfactory to me.  I never wanted to be an agent. They refused to honor the total ankoybt that is due to me. I will wait for the business to perform this action and, if it does, will consider this complaint closed but not resolved. 
Regards,
[redacted]