Fine Brand Sales

This classic Mottahedeh Cincinnati 5pc Place Setting arrived quickly and was beautifully packed. After opening my package I was amazed to see the quality and elegant look of the set. It arrived in a perfect condition. It was exactly as shown in the website. Good job! Thanks!

Revdex.com:At this time, I have not been contacted by Fine Brand Sales regarding complaint ID [redacted].  They responded to me on 9/**/15 saying that they would process my order as a refund, but no refund and no more e-mails.  I...

sent them a follow up a few days ago letting them know about the complaint to Revdex.com, but nothing yet.  Thank you.Sincerely,[redacted]

Bought a dinner set from Fine Brand Sales last week and after putting it together my dinning table looked very nice. I loved the simplicity of it. Also the package arrived on time and I was impressed by the wonderful packing. The dinner set arrived without any damage. The product is exactly what I was hoping for and I love it. It was a good shopping experience. Thank you!

I will continue to go back to Fine Brand Sales. They offer quality, good price and good service. Whenever there is a problem with the order, it is resolved swiftly. I highly recommend Fine Brand Sales! Fine Brand Sales is good!

With Fine Brand Sales I had a good online shopping experience. I have bought few items from their home décor collection and I am very happy. They always deliver the order on time and the customer service is good as expected. I will definitely continue to buy from Fine Brand Sales.

We bought Lenox Gluckstein Clara Aqua 5 Piece Place Setting
which is very nice than I thought. We basically bought these to shift from plastic to regular dishes now that the kids are older. These look beautiful. The weight is fine and it also looks like more expensive. We love our new dinnerware. Happy with our purchase and the customer service provided by Fine Brand Sales.

Bernardaud Naxos 5pc Place Setting dishes are absolutely wonderful! They’re perfectly white and looks elegant. They will perfectly work for our daily use as well as for our dinner parties. They seem very strong as well they don’t feel as if they will break easily. Thank you Fine Brand Sales!

I purchased Hermes Chaine d'ancre Platinum 5 pc place setting from Fine Brand Sales and now had these about a month now and I am happy with it. They are of good quality and well made. Perfect for my daily use. Thank you for your great service and good quality product.

I bought Mottahedeh Famille Verte 5pc Place Setting
to gift a friend and it has been a perfect wedding gift. The quality of the product is good and looks elegant. My order also arrived on time and without any damage. They deliver what is shown and described in their site. The product is little delicate but looks beautiful.

At this time, I have been...

contacted directly by Fine Brand Sales regarding complaint ID [redacted], however my complaint has NOT been resolved because:
the company has not arranged shipment of the merchandise with the manufacturer, although it insisted in the email that it has been trying hard to get an exact ship date from the manufacturer.  Additionally the company did not mention in the email anything about refund which I had requested in the preceding email.  Having said that, although the company contacted to me, the issue has not been resolved yet.
 
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Fine Brand Sales has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Fine Brand Sales regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Fine Brand Sales regarding complaint ID [redacted].  My bank ([redacted]) is also attempting to dispute the claim as well and has had no contact with the company either.  Please let me...

know what the next step in the process is and what I can expect.  Thank you.Sincerely,[redacted]

At this time, I have been contacted directly by Fine Brand Sales regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have not received either the merchandise I had ordered or a refund as of December *, 2014. Although the contact person at the Fine Brand Sales mentioned in her email on November **, 2014 that the supplier was trying very hard to get a more exact shipping date and she would let me know as soon as she heard back, no update has been provided to me since then.?
Sincerely,
[redacted]

Baccarat Abysse Vodka Glasses are nice and affordable. My order arrived really quick. Thank you Fine Brand Sales for a good quality product and excellent customer service!

I just want to thank Fine Brand Sales for a beautiful lamp! I bought a Lladro Parrot Night Left Lamp and it came on time. The quality is excellent, look and craftsmanship as expected. It fits beautifully in my bedroom. Love my new lamp!

Waterford Crystal Lismore Old Fashioned glasses are great. They look nice and its heavy also. The quality is good. Its easy to wash in the dishwasher. The price is also reasonable. Thanks for the lovely product and on time delivery.

I've purchased Waterford Lismore 2 Martini glasses and planning to purchase more. I loved it, the quality is good and the look is very pretty. The customer service is also great! The product arrived on time without any damage to the product. It was a great experience with Fine Brand Sales!

Stunning! Elegant Iced Beverage Glasses. Fine Brand Sales provided us with beautiful set of glassware and great customer service as well. Love the product! I would recommend Fine Brand Sales to everyone!

Today is ** Jan 2016 and I am writing this review because I am frustrated with Fine Brand's lack of transparency, communication, customer service and business practice. I ordered products from Fine Brand Sales over several years and although delivery is often 6 to 12 weeks, the items arrived in perfect condition. However, August 2015, I placed an order, receive confirmation, and made a full payment, but have not received product. (5 months). Additionally, I made a purchase through [redacted] in November 2015 with promised delivery date of * January - have not received product. They are unresponsive to email. In December, I spoke with Custom Service and received a "commitment" to ship order place last August within two weeks. I'm still waiting. My suggestion to Fine Brands, in case you read this review - tell your customers what is going on. It is unethical (and illegal) to accept payment for undelivered goods.