Finesse Face Serum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for helping meI received most of my moneyThey kept twenty dollarsI don't know why, but that was better then almost two hundred Regards, [redacted] ***

To whom it may concern, Our company, Finesse strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.tryfinesseskincare.com?Unfortunately, we were unable to locate any emails that were tied to Ms [redacted] account within our recordsIn order for us to assist our client's via email, they must must make contact with the original email address for verification purposes before any actions can be taken.???Our policies state that we will authorize a return for any shipment within days of it's original processed dateAny charges past the day policy are non refundableTherefore, we will be issuing a refund in the amount of $for the latest charge that was issued on 3/30/as of todayPlease allow to business days for the funds to reflect within the account??If you have any further concerns, please feel free to contact our offices at 877-498-or [email protected]??Sincerely,?Finesse?Customer Service

DO NOT order a free trial from this company!! They automatically enroll you into auto ship, even after cancelling the initial orderThe customer service representatives are argumentative, and after SEVERAl phone calls, they are still telling me I enrolled in auto ship

Dear [redacted] ,Our company,Finesse Skin Care strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://tryfinesseskincare.comWe understand your concerns, and have processed two refunds in the amount of $and $respectivelyPlease allow for 5-business days for this refund to be processedHowever, we do not have any record of charges of $to you, perhaps this was from a separate company or product? If so, there may be a customer service number you could contact on such a productPlease feel free to contact us if you should have any further questions at 877-498-or [email protected],Finesse Skin CareCustomer Service

Dear [redacted] ***,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] , ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.finesseeyelift.com/ Our records indicate that on June 2, she had been processed a refund of 25% ($22.00) after a call with our customer service representative which would have reflected on her bank statement within business days following the above dateHowever, we do feel for our customer's concerns and as such have processed a refund in the remainder of $as we value her customer satisfaction for our product Finesse Eye LiftAgain this will reflect on Ms [redacted] 's bank statement within business days.We would also like to address that we have not charged Ms [redacted] 's credit card for any charges outside of our product Finesse Eye Lift, which we have already processed a refund forAny other charges are not from our company and must taken up with these other companies whom we hold no affiliation(s) withWe suggest that Ms [redacted] contact these other companies directlyGenerally phone numbers/ contact information can be found on the product labels of the other items she orderedFeel free to notify us if you should have any further questions concerning our product Finesse Eye Lift.Sincerely,Finesse Eye LiftCustomer [email protected] [redacted] *** [redacted] ***

This product is fabulous! I am not a big proponent of wrinkle cream but this REALLY workedI saw results in daysI want to buy it but so far there are only trial sizes***

I requested sample products for $a couple of weeks ago, and have yet to receive the products All of the sudden today I have two charges of $each!!!! I called the company for resolution and a very immature excuse of a woman actually laughed at me! She refused to allow me to speak to a supervisor After insisting several times to speak to someone above her, she advised me that no one was going to do anything to help me She says her system shows I received the products on Friday HOW, I asked her, even if I got it on that day would I have the day trial?? She said that started the day I ordered it They've offered me no resolution I have had to contact my bank to fight these In the meantime, I have no money to put food on the table until this is resolved This is nothing but a scam and I have never spoken to anyone so unprofessional in my lifetime After all of this, I would never consider doing business with them again SCAM ALERT!!!!!!

Dear [redacted] , Our company,Finesse Skin Care strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://tryfinesseskincare.com We understand your concerns, and have processed two refunds in the amount of $and $respectivelyPlease allow for 5-business days for this refund to be processedHowever, we do not have any record of charges of $to you, perhaps this was from a separate company or product? If so, there may be a customer service number you could contact on such a productPlease feel free to contact us if you should have any further questions at 877-498-or [email protected], Finesse Skin Care Customer Service

To whom it may concern,Our company, Finesse skinare strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryfinesseskincare.comIt appears that the complaint specifies a product under the name “HR” that does not belong to our companyAny issues related for that particular product must be handled by their company directly as we hold no affiliation.We feel for Ms [redacted] concerns and as such, will provide a full refund in the amount of $Please allow to business days for the funds to reflect within the accountIf there is any further concerns, please feel to contact us at [email protected] or 877-498-0215Sincerely,Customer service

I cancelled this product the first of December and have a cancellation number and the customer service reps nameToday 12/18/2015, this company debited my account againWhen I called, I was told that the cancellation number was not validI received the product today and ask for the procedure to returnTwo reps told me the product could be returned.and I have both names.They told me once I receive the product to called and get the RA numberI called and was told by a very rude person (different people with two different procedures) they do not accept returns They are scoundrels and thievesThey refuse to honor the cancellation number given to me by [redacted] and refuse to take back their productRun for the hillsThe scoundrels are on the preyI would never recommend them for any product they produce

Scam, they are ripping people off Make sure to check your credit card statement AND DO NOT get sucked in to a free day trial, it will cost you more than you know

When I saw an ad for the Finesse Face Serum, I read everything to make sure they were legitimately providing a free sample and were not going to charge me anything else or put me on some monthly recurring programNOWHERE in their documentation did it say they would be charging me anything extraThen I see a charge for over $on my credit cardWhen I called they claimed the info was in their terms disclosureNOT TRUE!!! I saw nothing and I read the entire thingTHIS IS A SCAM, run

To whom it may concern,
Our company, Finesse skinare strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryfinesseskincare.com
It appears that the complaint specifies a product under the name “HR” that does not belong to our companyAny issues related for that particular product must be handled by their company directly as we hold no affiliationWe feel for Ms*** concerns and as such, will provide a full refund in the amount of $Please allow to business days for the funds to reflect within the accountIf there is any further concerns, please feel to contact us at [email protected] or 877-498-Sincerely,
Customer service

Finesse Facial Serum is too good to be true!!!!
Potential customers beware!!! In very small print, deep within the page, under terms & conditions, Finesse Facial Serum details the information that if I had read, would have steered me quickly away from their products
Finesse Facial Serum preyed on me, a disabled person They should be ashamed of themselves
STAY FAR AWAY FROM Finesse Facial Serum!!!!

Good morning,
I have received a face cream in the mail, unopened, and can not use it. I am allergic. I have called twice to inquire how I can return it, but was told I CAN NOT return it by your Customer Service Rep. all I want to do is return it and have my Visa credited. Can someone help me?
Sylvia Toonen

Our company, Finesse strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the
T&C check-boxesPlease see the following check-out page for more information: tryfinesseskincare.comAccording to our records, a return authorization was provided to Ms*** for a full refund on the latest charge as specified within the terms of agreementUnfortunately since the previous charge was past the day return policy, it is a non refundable chargeIf there are any other questions or concerns, please feel free to contact us at [email protected] or 877-498-0215Sincerely,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The idea of offering a "free trial", for Shipping and Handling only, and then charging the customer $for the product a few weeks later, is not acceptable.A true free trial offer, would be just that with no expensive strings attached.Many women have fallen for this trap The company has your credit card number for the S&H payment, so the charges are on your account within ONE billing cycle.Therefore the company gets at least one payment of $for every supposed "free trial".I have seen many complaints on line, as well as on television about the parent company, I believe the name is LCC , repeating this ruse over and over again, renaming the product periodically so that consumers don't catch on.
Regards,
*** ***

Scam!!! I was forced to cancel my credit card due to this company's refusal to cancel the charges for a product I never received They continued to charge me for three months after my initial contact with them
Be aware!!! Do not get fooled as did I!!!

Dear *** ***Our company, Finesse Skin Care strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: tryfinesseskincare.comWe feel for your concerns, and have processed two refunds in the amount of $and $as requestedIn addition, you have been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedIn addition, we would like to address that HR- Cream is an entirely separate company and should be addressed as suchWe recommend that you contact this company directly for further assistancePlease feel free to contact us if you should have any further questions at 877-498-*** or [email protected]
Sincerely,
Finesse Skin Care
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The idea of offering a "free trial", for Shipping and Handling only, and then charging the customer $for the product a few weeks later, is not acceptableA true free trial offer, would be just that with no expensive strings attachedMany women have fallen for this trap The company has your credit card number for the S&H payment, so the charges are on your account within ONE billing cycleTherefore the company gets at least one payment of $for every supposed "free trial"I have seen many complaints on line, as well as on television about the parent company, I believe the name is LCC , repeating this ruse over and over again, renaming the product periodically so that consumers don't catch on
Regards,
*** ***