Finish Line

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 13, 2016 Ref: [redacted]...

[redacted] Dear [redacted]:   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Our attempt to reach you on 6/13/16 was unsuccessful.  We would like to speak with you and discuss the best exchange options possible.  We will continue to reach you until we find the best resolution.    Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 In the response the representative called me [redacted].  My name is [redacted].  This is all an example of poor customer service as the letter can't even address me by my name.  I am not satisfied with the resolution or response.  I believe I should be compensated for the funds that were on hold from my account. Finish Line did not disclose that funds will be placed on hold before the order is even processed. I find it strange that a rude phone call during work hours and being addressed by another individuals name, on top of withholding funds from my account for 3-4 days should suffice as reasonable.  
Regards,
[redacted]

January 6, 2015REF: [redacted]. [redacted]Beverly, OH  [redacted] Dear Ms. [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We apologize with the mis-mate pair of shoes that you received in your order shipment.  We have located a pair of shoes to replace those from one of our store locations in Indiana.  The shoes will be shipping not later than January 7, with next day air delivery.  We will email you an electronic UPS label for the return of the mis-mated shoes back to the shipping location.For the inconvenience and delay in delivering your shoes, a refund in the amount of $30.00 has been submitted and will apply to your original form of payment – MasterCard.  Please allow 3-5 business days from this correspondence for the credit to be applied to your card.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd
Calibri;">Indianapolis, IN  46235 December 29, 2016   [redacted]                                                         ...⇄ REF:   [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint.  We regret any inconvenience or frustration this experience has continued to cause you. We understand your frustration of receiving a single boot and the situation taking longer than expected to be resolved.  After reviewing order [redacted], our records show the replacement boots were shipped out on 12/29/16 under UPS Express label number [redacted]. UPS will deliver the shipment the next business day. Per our conversation on 12/29/16, the refunds of $63.98 and $9.99 were received to your MasterCard account.  If there is anything we can do in the future to better serve you and your needs please feel free to contact us. Your patronage is important to us, and we hope that you’ll continue to give us an opportunity to serve you. Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
The reason I chose to go with the bank is because I feel your system is inexplicably unorganized and faulty. Talking to my banking institution was the proof that you needed to ensure I was not fabricating the fact you hadn't paid me back for the double charge. The fact that we spoke to my bank on more than one occasion gaining the same answer that you had not paid me back yet and you chose to do nothing is ridiculous. On the second call Finish Line actually asks me to screen shot my banking statements and send them via e-mail AFTER talking to my banking institution, are you kidding me? My bank advised me that I shouldn't have to provide that and that they could have my money back into my account by the time the phone call was ended, which was true and is the reason that I decided to go with well-trained employees instead of ten different Finish Line workers with ten different ways to accomplish one simple task. Is there even a standard operating procedure for dealing with double charges? Why would you need a customer to screen shot all purchases (to only see those with their business) and provide them to you after talking to the institution, twice!
Regards,
[redacted]

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN46235 November 2, 2016[redacted]  [redacted]   Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To bring a resolution to your concern, I have requested the remaining shipping fee of $6.49 to be refunded to your Visa account and ask that you please allow three to five business days for this to post with Visa. I reviewed the order and show a partial shipping fee of $6.48 was adjusted from the order total prior to shipment.     We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely, Finish Line Customer Service Department

Finish Line, Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 October 5, 2016 [redacted]
class="apple-converted-space">                       �...⇄ Ref: [redacted]  [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are very sorry to hear about your experience with shopping online. It is possible that we may have been updating our Website when you were placing your order. I attempted to contact you at [redacted] on 10/4/2016 but was unable to reach you. We would like to resolve the pricing issue with the hoodies you were trying to purchase. If you are still interested in purchasing the hoodies, please return our call at 888-777-3949 ext. 5135.  For your inconvenience, I have issued a $20 Winner Circle reward to be mailed to you. Please allow 7-10 business days to receive in the mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer                                  �...⇄ Indianapolis, IN  46235                                     �...⇄ May 23, 2016 [redacted]
[redacted]                                   ...⇄ REF: [redacted] Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. Per our conversation on 5/20/2016, we spoke with you and your banking institution about the double charge on your account. You decided that you would rather settle this with your banking institution without Finish Line’s help. If you decide to change your mind and would like some further assistance from Finish Line, please contact us at 1-800-234-5233 ext. [redacted]. We would be more than happy to assist you with anything else you need. Again, we apologize for the inconvenience this matter has caused you and we appreciate your business. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

went in to the store to make a purchase. Two weeks after I had a charge on my credit card for $40. I called the store and requested to speak to a manger and he did want to address my issue. instead he had his assistant talk to me then popped up when I was talking a little rough to his assistant. he stated that I signed a document and I told him the thing I signed was my purchase. I told him I was never informed and since he was not going to do any thing about this atleast train his employees not to scam innocent people just to get a commission.. very poor management and not professional at all..

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 May 20, 2016                                         ...⇄ REF: [redacted] 
[redacted]
[redacted]  [redacted]                                                                 ...⇄   Dear [redacted]   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry about you not receiving your Finish Line gift card. However, we have sent a replacement in the amount of $100. You will receive this by mail within 5-7 business days. If you do not receive the gift card within that time frame, please contact us at 1-800-234-5233 ext.1141.  Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Order number [redacted] with this company and they charged me and sent me 2 tracking numbers. One tracking number showed that it was delivered; however, it was never received at my location. The 2nd tracking number shows that it was never even picked up at UPS. After numerous emails, phone calls, and even chats...I am stuck leaving a negative Revdex.com review for this company. I would recommend avoiding them at all costs. After finally speaking with someone that was going to have the order reshipped, I received 1 item that was completely different than what I originally ordered (and not both line items purchased). I called again and was told that I would receive a full refund immediately for the order. This was 2 weeks ago now and I still have no refund. I emailed immediately and was told that I would have to return the items before getting a refund...even though I never received the items that I purchased. Very poor communication and obvious issues with internal notes on orders.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235January 6, 2016Reference# [redacted]
Dear [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of yesterday 1/5/16, we attempted to reach you at the phone number you provided and were unsuccessful.  After reviewing your order, you stated that a Kid’s Stadium TCU pullover hoodie was never received.  We have requested that a replacement item be sent to you.  Please allow 5-7 business days for the process to complete.  Once the item is shipped, you will receive an email with the UPS tracking number.  You can track your package on UPS.com or Finishline.com. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 1, 2016REF: [redacted]
[redacted]
[redacted]
[redacted]                                  ...

                                                    Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We have attempted to contact you at 978-332-1754 but were unable to reach you. As a resolution, we have refunded your order in the amount of $34.80 on 1-4-2016 to your Visa card. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am once again disappointed with how Manven Salon is choosing to fix this situation. First of all you are trying to distort my words by saying that I requested to have my hair "lighter" in a sense of just putting high lights in to it. I was very clear that I wanted to go from black to brown. Not black to blond highlights. Besides her getting it wrong, the damage done to my hair will take at least another 4 years to make it look better. The amount of time she left me under the bleaching process damage a great amount of my hair and I have pictures to prove it. There is no deep conditioning in this world that would make those parts grow back over night. There was and I continue to see daily breakage due to the lack of attention of your hairstylist [redacted].  What I find interesting is that you never showed any regret or apologized for what [redacted] did in my hair until this response you sent via the Revdex.com. You were rude and aggressive on the phone with me, trying to hide her mistakes behind the waiver I signed. In my defense I wouldn't have signed the waiver if I didn't believe that she was capable of doing my hair as requested.  I new I wasn't going to come out exactly like the picture I showed but I wasn't expecting to come out totally different either and with all my hair damaged.  You mentioned that you guys accommodated me to stay longer at your place (from 2 to 3hrs). In which way, shape or form you call that accommodating?!? My experience was terrorizing! Imagine yourself being on a strange place, unhappy with what it's happening and no one seems to care.  I payed attention on how your dismissed the lady in front of me. You asked how she liked her hair, if she wanted to make another appointment, etc. When was my turn you never made none of those questions. You told me the total and you offered to walk me to my car. That was it.  On the next day, when we talked, I mentioned on our phone call that you charged me for 2 toners, you told me that you had charged me for only one. Why would you have done that if [redacted] did everything correct according to you?! It's clear to me that [redacted] and your wife [redacted] were very aware of how upset I was but not even once you or your wife came to calm me down. Very unprofessional.  We spoke on the phone once and the way you were treating me I didn't feel welcomed anymore at your salon. I called a second time and drove to your salon and you never returned my call. As a new client, here I am trying to give your business another chance but instead I get the cold shoulders.  All I wished was for you to be willing to see me after I called you the first time and see if I was telling you the truth. All you did was upset me more by trying to blame me for signing the waiver. It seems to me that the waiver is just a clear note that you hire incompetent hairstylist and you send them new clients that have no clue on what they are getting in to.  I personally made my appointment with you [redacted], and when you gave me [redacted] as my hairstylist you assured me that someone else was going to supervise her work. She was the only one who touched my hair the entire time.  I do not feel comfortable in your salon anymore By asking my back is the minimum you could do to pay the cost for all the hurt and damage done to me.  Now, if your final decision is to continue to hide your bad service behind a piece of a "waiver" that's okay with me, it's your business name in the line not mine. I can guarantee you that your salon will not be getting any good business reputation for what was done to my hair and the way you are handling this. As the "Owner's husband/receptionist" you have a very poor customer relations skills.  If you choose to return my money I promise not to comment on this incident any further.  
Regards,
[redacted]

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN  46235March 7, 2016[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/7/2016, you were unsure if the pending holds were still on your account. Our immediate goal is to confirm that your funds have been released to your account.  If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Placed an order to be delivered on a certain date, paid a lot of money for rush shipment. Did not arrive. Now unable to reach the company to find out where shipment is. Several calls placed, on hold 45 minutes each before hanging up. Not returning emails, LIVE chat not available. Customer service absolutely horrible. My only option at this point is to dispute the amount on my credit card and maybe that will get their attention.

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
April 22,...

2016                                      ...⇄ REF: [redacted]
[redacted] 
[redacted]
[redacted] **  [redacted]                                                                 ...⇄
 
Dear [redacted]
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
We are very sorry to hear about the issue you had with the Melo M10.  The package has been received back and inspected. We will be sending you a gift card in the amount of $80.13 and also an additional $20 gift card to compensate for the shipping.
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 15, 2016REF: [redacted] Commerce City, CO, [redacted]Dear Ms. [redacted]:Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our email conversation on 1/14/2015, Finish Line will be sending you a $25 gift card for your inconvenience. Finish Line was unable to assist you with the exchange you requested because we were unable to confirm your purchase was made with us. I apologize for any inconvenience this may have caused. Please allow 5-7 business days to receive your gift card in the mail.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Sincerely,Finish Line Customer Service Department