Finish Line

My husband and I tried to get a military discount for a pair of shoes online by calling their customer service number. It is federal law for any military/DOD employee to make copies of their military ID. My husband was on the phone for the last hour arguing with the employee about how it is illegal for us to make a copy of our ID. She kept saying it was normal and an everyday thing. If this business is saying it is ok for military/DOD to make copies of our military ID then they are in violation of federal law and risk thousands of people's personal information. They refuse to let us speak to a supervisor, they have hung up on us. The employee's names are Chris ID# [redacted] and Lori ID#[redacted].

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 November 15,2016                                         ...⇄ #[redacted]   [redacted]
Dear Ms.[redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  I truly apologize for the service you were provided on 11/3/2016.  After further review of Winner Circle account [redacted], we have added 128.70 points to your account for the purchase made 11/3/16.  Your current Winner Circle balance is 283.48.  You are now due a $20.00 reward certificate.  Please allow 5-7 business days to receive your reward certificate.  Remember, you can apply the reward to your next online or in-store purchase. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer...

Rd                                       ...⇄ # [redacted] Indianapolis, IN  46235 October 1, 2013 [redacted]                                   ...⇄ /> [redacted]
[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused you. In regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be mailed to you within the next two weeks. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.  I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns.  Thank you again for bringing these matters to our attention. Sincerely,     Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The only thing is that I don't understand why the refund still has not been processed?? It doesn't even show as completed in pay pal. It has been 3 business days already.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear bel
 
I called several times trying to get in contact with you and have yet to receive a response. [redacted]
Regards,
[redacted]

I purchased two separate orders on black Friday. I thought it was a good deal ONLY for them to follow up with me after they took my money that one of my orders was cancelled. I was disappointed because of the type of deal it was. I was told there was no more inventory. I waited 3 hours to talk to someone and and they made a new order for a different shoe but about the same price only after telling me I could go to every finish line in town to look for then original shoes. I received the replacement shoes and yes, they made me do a separate transaction for those shoes.
The second order I purchased on black Friday was the wrong shoes sent to me. They told me I had to send the wrong shoes back before they would send me my original shoes. They emailed me a label and I returned the shoes out the next day. I got a follow up email stating that my orginial shoes are out of inventory even though I was told that the shoes were put on hold for me because it was there fault. I will no longer shop at Finish Line and have now purchased new shoes and matching outfit through Foot Locker. I plan to let everyone know of my experience through Facebook and word of mouth.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received either credit to my account or the gift card stated in the response. Unless I receive either this week, I do not think this complaint is resolved.
Regards,
[redacted]

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 September 23, 2016
right;">Ref: 11722632                        [redacted] Dear Mr.[redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I truly apologize that you had to contact us regarding your refund.  After further review of Order #[redacted], our records show a refund for $39.41 was processed back to your Master Card on 9/19/16.  This refund was processed for the return of the Nike Alpha Adapt Rise Graphic Backpack.  Please allow 3-5 business days to show the refund credited back to you. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for notifying us of your complaint. We strive to...

provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused.
Our records indicate your original order # is [redacted], placed on July 30, 2016.  The item that you returned was received on September 8, 2016 with UPS tracking number  [redacted].  A refund request in the amount of $29.98 has been processed to your PayPal account with RMA # [redacted].
Our sincerest apologies for any delays with the processing of your return and refund to your account.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

3308 N. Mitthoeffer Rd Indianapolis, IN 46235...

December 23, 2016                                         ...⇄ # [redacted]   [redacted]  [redacted]  [redacted]  [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you have not received the refund for this issue. We have processed over the refund please allow 3-5 business days for your refund to post. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235March 16, 2016Ref:  [redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] but have been unable to reach you. We have refunded your account $52.96 for the item that we were not able to fulfill for your replacement. I know this an unfortunate issue. I will be sending you a $20 gift card to the address above. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The staff at the store in stone wood mall in Downey Ca. act like you are there to ask for hand outs instead of been courteous and friendly specially this girl who refused to provide her name however she claim to be the store manager.
I will never take my business there ever again.

This company allowed my 13 year old son to sign up for a "free subscription" of Sports Illistrated with his purchase of a pair of $120.00 shoes. While shopping in the mall I gave my responsible son my PIN number and he made the purchase on my debt card. The sales rep told him that it was free and he would get them automatically Bc of the amount he paid for his shoes and he was eligible. Well somehow my card information was transferred to sports illustrated and my card now 3 months later has been charged $53.00 for a renewal? No papers were given to him nothing it was just said he would get three months for free with his purchase. I will no longer be making any purchase with FL. Never again. I personally feel like this is a shadey practice and way of doing business. I've contacted the sports illistrated for a refund which I've been told will take up to 10 business days. Really?

Finish Line3308 N MitthoefferIndianapolis, IN  46235February 16, 2016Reference: [redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you...

with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.I apologize your original order #[redacted] cancelled.  After further review, our records show your recent order #[redacted] is now shipped.  Per Ups, the package is in-transit and scheduled to deliver on 2/17/2016.  Your tracking number is [redacted].  You can now track your package at www.ups.com for additional information.I attempted to reach you at telephone number [redacted], but my attempts were unsuccessful.  No worries, I would like to inform you that I have requested a shipping refund of $6.99 and an additional $10.00 discount back to your Visa account.  Since we have not settled for the originally authorized amount of $60.96, you will only be charged $43.97.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I bought a pair of shoes and I wasn't happy with the fit so I had been called out of town so I called the Finishline customer service they were short and didn't want to help so the third time I taked to them a very nice woman gave me the ok to return and sent me a shipping label and I return the shoes they were received at there warehouse on December 7 ??? After calling and speaking to at least 20 different people and giving the same information over and over .... It's been over a month and no refund I didn't think it so complicated I feel like it's a lost cause ??

I visited the store to purchase shoes for me and a friend and the visit went well.A month later I notice my account had over drafted because of a $30 transaction to sports illustrated.After visiting my bank I discovered that finish line had automatically enrolled me in a magazine subscription that I had no knowledge of.I think it's very unprofessional for a business to abuse your credit/debit information simply because they know it.Now I'm dealing with overdraft charges and fees because of this incident.

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 August 11, 2016 [redacted]...

[redacted]                                   ...⇄                        [redacted]            ...⇄ /> [redacted] Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. Regarding Order Number: [redacted] After further review, we show your order was processed on 8/8/16 and delivered to your per USPS on 8/10/16.  We understand you would have preferred your order to be available for in-store pick up.  We apologize for any inconvenience this may have caused.  In addition, we have processed a 20% discount in the full amount of $18.00 to be credited back to your PayPal account.  Please allow 3-5 business days to allow the credit to show processed. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 April 26, 2016...

                                        ...⇄ #[redacted]   [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  A review of our Winner’s Circle database has your account number listed as [redacted] and the number that you provided on your call of April 25, 7499782 is not a valid number.  If you have any records that you are able to provide, we will gladly add and or review those purchases for your account.  Our records indicate that we mailed 2 rewards on February 1, 2016, one for your birthday and the other as an anniversary reward. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 April 4, 2016...

                                        ...⇄ REF: [redacted]                                   ...⇄
[redacted]                                                               ...⇄                                                                 ...⇄   Dear Ms. [redacted],   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. I am very sorry that you have not received your refund and that you have had to call several times to find out about your refund and could not get a solid answer about your refund.  I did some research and found out that a refund check for $28.63 is being mailed out to you and please allow seven to ten business days to receive it by mail.  Please know that I have put in a request to have this expedited to you.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department