Finish Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
March 23, 2016
REF: 11178206
[redacted] 
[redacted]
[redacted] **  [redacted]
Dear Ms. [redacted]:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
We are very sorry to hear about your shopping experience at Finish Line’s store. Per our conversation I will be sending you two Winner Circle rewards to you for a future purchase with us.
 
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 November 28, 2016 [redacted]
                                        ...⇄ Ref: [redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation on 11/28/2016 I have verified per your bank that the funds held will release within 1 business day.  As promised, I will do a follow up call on 11/29/2016 to place a new order discounting $30 and waiving express shipping. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235September 9, 2016
[redacted] #[redacted]  Dear Mr.[redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I attempted to reach you on 9/8/16 and was unsuccessful.  We would like to apologize that your order #[redacted] was cancelled.  We truly value you as a customer and understand the inconvenience this may have caused.  We are unable to honor the original discount promotion applied to your original order.  However, we would like to offer you a $20.00 gift card to express our gratitude to be applied on a future purchase.  You gift card is on the way!  Please allow 5-7 business days to receive.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I have not received an email from Finish Line. If I did it must have gone to spam. I have reviewed trash, spam and inbox and don't have this email they are referring to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

During the checkout process of my order on Finish Line's website, I was given 3 separate error messages after hitting the submit button and was told to re-submit the information. The third time of hitting the submit button I was kicked out of my cart. I did not receive an order confirmation so I called my bank to check if there was an issue with my card and was informed that I had 3 separate charges from Finish Line all for the same amount but still no order confirmation from Finish Line. I called Finish Line's customer service line immediately to wait on hold for 45 minutes and spoke to a representative who told me they were having issues with customers not receiving their order confirmation number. I was then told I would receive a call back to resolve the issue. Hours later I still had not heard back from them so I called back again to receive a completely different story from another customer service agent stating that my order did not complete but yet the money was pulled from my account 3 different times!! Finally got through to their corporate office today and they did release the funds being held on my account but I was unable to use that money from my account all weekend!! In addition, I have a teenage son now that is devastated I was unable to get these sneakers which is all he was asking for Christmas. And because you held my money all weekend, I was unable to purchase them anywhere else and they are completely sold out. Thank you Finish Line for ruining my son's Christmas! Will never shop with you again! Buyer Beware!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN ...

46235
  March 02, 2016
 Ref: [redacted]  
[redacted]
[redacted]
[redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 02/29/16. If you are still seeing these holds, please contact me directly at [redacted] and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

[redacted]
[redacted]
[redacted] March 2, 2016 REF: [redacted]
[redacted]
[redacted] ...

[redacted]         Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio.  We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OH. I had attempted to contact you on March 2, 2016 and left a message with my contact information.  I was hoping to speak with you to address your concerns and to inform you that   I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely,   Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 22, 2016Complaint ID: [redacted]Strongsville, OH [redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the four gift cards that were sent and not received, our records show two of the gift cards were used at a local Finish Line store at the Southpark Mall on 01/18/2016 and a third gift card was used on an online order under the name of [redacted]. There was a fourth gift card that has not yet been used. If you are unable to locate that last gift card, please contact Customer Care at 1-888-777-3949 and ask for ext. 5012 for assistance with that gift card. I did leave you a voice mail message on 01/22/2016 with my contact information and the information of the card being used. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

January 12, 2016Reference #: 11057582[redacted]Shrewsbury , PA  [redacted]Dear Ms. [redacted],Thank you for providing us with the opportunity to respond to your request.After a careful review of our financial records, it is recorded that...

your refund was authorized and completed on January 8, 2016.  The refund amount of $79.49 was credited to your Visa card used as the form of payment on the original purchase of December 11, 2015.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  We have also sent a $25 gift card for the issue. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Went it to purchase a pair of new running shoes. They had a sales tag that gave a price of 79.99. I went up to pay and besides the fact that the manager was rude and unprofessional he told me that the price was 129.99, but the tag. I explained that it wasn't my mistake, your price said 79.99 and that is what I should pay. I left the store and called their corporate office who called the store and both agreed that it was mistake, I guess the next time you see a sales price with the regular price, assume that you'll pay full price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN 46235   February 20, 2016 REF: [redacted]   [redacted]
* Dear [redacted]   I would like to apologize to you for not receiving the emailed label we sent to return your package. We have sent another label on 2/19/2016 to [redacted]. The tracking number is [redacted]. If you do not see this email please contact us at 888.777.3949.   Thank you again for bringing these matters to our attention.   Sincerely,   Finish Line Customer Service Department