Finishing Touch

Evidently there is an issue with the oil pan and the oil pan plugprobably the threads are damaged and the plug will not seatThis is not a warrantable itemWhile we cast no accusations as to how this may have happened, we are confident it was not done by usHad it been done improperly the last
time there would have been major oil leaks noticed and perhaps a complete evacuation of the oil thus seizing the engineFurthermore, the vehicle has not been in our possession since? February and we have no control over what could have been done to the car.While we cannot replace the parts and perform the work for free, we would be glad to do it with a discountIf customer wishes to do so they simply need to let us know.? Bob H***

"Hyundai Motor Finance, after receipt of the contract, asked us to have it correctedWe reached out the the customer, explained the situation and asked for her to come in to get correctedShe was going to be out of town and it took some eight or nine days before she could come in and correctOnce corrected we sent contract back for funding." Response: I never said I was going to be out of town, I said I was on vacation the week you guys called (the week of October 26th) and I came to the dealership on October 28th to resign everything
"It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation." Response: Yes, I had a payment due on October 28th, but it was stressed that I did NOT HAVE TO MAKE A PAYMENT to satisfy the month o October OR November I made my first payment to Hyundai Motor Finance the end of November, as was neededThere was not a moment from the time of purchase to now where I have not complied/complied in a timely fashion
With all of that said, I would appreciate acknowledgement of the lack of follAND my compliance This is the real issue hereMonths later, on this date of 12/7/15, *** ***, GM of Hyundai of *** and *** ***, HR department followed up with me after my phone call this morningThey apologized professionally and explained the EXACT situation of what was going onPrior to that, I was left in the dark as to what internal error was going on at the timeThe customer had no knowledge of this, thus things would not have gotten this farI am content with *** *** feedback/folland I will go from there; however, it would be wise for the staff to improve with providing customer with proper details so they do not have to undergo any kind of unsettling feeling That should be the business' ultimate concern and priority Satisfying the customer whether or not they purchase a vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***I have sent ***? all the documents such as the police report, pictures I sent to the Hyundai places and email showing they knew exact where the car wasThey picked it up yesterday from ***? Collision and wrote her a check in order to pick the vehicle up?

We now have been formally notified the customer does not want a call, we are taking? steps to get his? number in our computer system and placed on internal "do not call"There is some lag time to get it instituted on the system(between the store and IT Dept ? and our CRM vendor).There is not much else I can do at this point than what we have done.? Thank you

THANK YOU FOR FORWARDING MATTER TO MY ATTENTION. AS FAR AS I KNOW, HYUNDAI OF GREER DOES NOT HANDLE [redacted] CANCELLATIONS. THE CUSTOMER APPEARS TO HAVE DONE THE RIGHT THING BY CONTACTING HYUNDAI DIRECT. I ALSO BELIEVE THEAT THERE IS A DEDICATED [redacted] WEBSITE AND CONTACT NUMBER FOR...

ASSISTANCE. THE CUSTOMER WOULD HAVE TO CANCEL THIS THEMSELVES AS HYUNDAI WILL NOT ALLOW A THIRD PARTY TO ADD OR CANCEL. THANK YOU BOB H[redacted]

Thank you for forwarding this matter to my attention. I have investigated this complaint and we are in the process of personally following up with this customer.While we truly value this customer's business and deeply regret any inconvenience this customer has experienced, we must take exception...

with several of the key points in her outline. We did in fact make an error in the paperwork regarding the payoff - the salesperson simply forgot to update the correct payoff amount on the worksheet. This was corrected the same day before the customer left. In addition, there was an error in the residual calculation - Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding. We inform all customers in writing at time of delivery that the delivery of the vehicle is conditional; conditional based upon us being successful in assigning the retail installment contract/lease contract to a third party lender. It clearly states that if we need additional information or assistance to satisfy the third party then the customer will fully cooperate. We are not able to make payoffs or finalize title work until all conditions are met and the contract is funded. Such is the case here. It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation.However, in stating all this, we still were able to process and make the payoff in a timely fashion. After investigation it appears the her lender [redacted] Financial failed to process the payoff in a timely fashion, they somehow managed to return the payoff check twice and made several clerical errors. This is the chief cause of any payoff delays.Hopefully , we can find some way to assist. [redacted], General Manager has reached out to her today.Sincerely, [redacted]

"Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding." Response: I never said I was going to be out of town, I said I was on vacation the week you guys called (the week of October 26th) and I came to the dealership on October 28th to resign everything.
"It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation." Response: Yes, I had a payment due on October 28th, but it was stressed that I did NOT HAVE TO MAKE A PAYMENT to satisfy the month o October OR November. I made my first payment to Hyundai Motor Finance the end of November, as was needed. There was not a moment from the time of purchase to now where I have not complied/complied in a timely fashion.
With all of that said, I would appreciate acknowledgement of the lack of follow-up AND my compliance. This is the real issue here. Months later, on this date of 12/7/15, [redacted], GM of Hyundai of [redacted] and [redacted], HR department followed up with me after my phone call this morning. They apologized professionally and explained the EXACT situation of what was going on. Prior to that, I was left in the dark as to what internal error was going on at the time. The customer had no knowledge of this, thus things would not have gotten this far. I am content with [redacted] feedback/follow-up and I will go from there; however, it would be wise for the staff to improve with providing customer with proper details so they do not have to undergo any kind of unsettling feeling. That should be the business' ultimate concern and priority. Satisfying the customer whether or not they purchase a vehicle.

Evidently there is an issue with the oil pan and the oil pan plug.. probably the threads are damaged and the plug will not seat. This is not a warrantable item. While we cast no accusations as to how this may have happened, we are confident it was not done by us. Had it been done improperly the last...

time there would have been major oil leaks noticed and perhaps a complete evacuation of the oil thus seizing the engine. Furthermore, the vehicle has not been in our possession since February and we have no control over what could have been done to the car.While we cannot replace the parts and perform the work for free, we would be glad to do it with a discount. If customer wishes to do so they simply need to let us know. Bob H[redacted]

Thank you for forwarding this matter to my attention. I am aware of this customer. In fact, we have made repeated attempts to contact and all such attempts have been ignored.This vehicle was conditionally delivered to the customer. This was done IN WRITING.. the contact clearly stated that we...

would allow them to take delivery of the vehicle and that they had an obligation to provide the lender with all required documentation including income verification, job time, proof of residence, and anything else the lender required. This customer has not complied with the requirements of [redacted] Bank. We were able to secure financing with another lender at better terms.. lower payments, interest , etc etc. However, the customer has refused to communicate with us.We will gladly take the vehicle back, in fact, we have been trying to do just that. The customer has wrecked the vehicle and if as she claims the city garbage truck is at fault, she will need to assign all rights to the insurance claim over to us so that we can have the vehicle repaired.Please instruct the customer to contact Mr. Fred D[redacted] at Hyundai of Greer. He will inform them how to proceed. If not, we will have to turn this over to our attorney.Bob H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]these people are lying straight through their teeth’s. We did everything they told us to do plus answer calls when they asked for income based documents, which they never asked when we signed the contrast. Until 3 weeks later. But now they think I am lying about the accident I have the police report to prove everything and that it wasn’t my fault. Hyundai is just trying to cover their bases because they know they messed up big time. They never had the car financed when we drove the car off the lot who fault was that. They told us everything was approved when we left and that [redacted] was going o finance our car. But all of a sudden we didn’t get approved. Now [redacted] which denied us he first time wants to finance the car now, why all of a sudden hey changed their minds. It’s because of Hyundai changing whatever in the document so they can approve it, and t he reason why they lower the payment and interest is because we told them we were getting a lawyer because of the harassment and the fault documentation. I just want them to admit they lied and they are just trying to make it seem as if we lied the whole entire time when we never lied in the first place.

This has been previously responded to. However, at any rate our GM spoke with the customer and the issue was resolved. Thank you for your follow up.

The business has responded.  Please see below:
Our policy clearly states that "before buying a converter buyer must be aware that converters are designed to last the life of the vehicle. If your converter needs to be replaced it is due to an emissions error/problem in your engine tuning and this must be corrected before the new converter is installed" The buyer was given our warranty policy when she purchased the item and it is also posted on our website. A discolored or blue shell is a sign of excessive heat and these conditions are not covered by warranty.