Fire Protection Specialists

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have We always ensure to help the customer anytime they need helpOur days money back guarantee policy is made to ensure anycustomer who don’t wish to stay with us may leave us on a good note with their money refunded immediately.As per our findings, we never charged the customerThe moment the customer called us asking for refund, we immediately voided the transaction before the amount could have settled under her card accountFor the reference, the authorization code for the voided transaction is [redacted] We have also tried contacting the customer on this, however, the customer is not availableWe wish if the customer would have been available to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customersWe would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usRegards, [redacted]

On July ***, a message popped up on a full screen saying that my computer has been infected by a virus and that they were from Microsoft, and I shouldn't use my computer for online banking or anything else! I tried to exit the page at their request and it wouldn't let me preform that taskI then let them into my computer (thinking they were from Microsoft), and they preformed a check and said that it needed workThey transferred me to another person who put up a screen listing what the services costThe person did a high pressure sales on me and preformed the serviceThey then asked for my credit card number, it was declinedThey had me call my credit card company while they waited on my other phone for an answer, this happened times moreThey then asked me to call the credit card company again to find out why and they would call me back in an hourThe employee at the credit card company said there had been fraud alert activated on my card, and that they would lift it but it had to be at my requestWhen I asked why she said she would check and to hold, upon returning she told me that there had been a scam reported about this company prior to my transaction, and what did I want to doThank God my brain kicked in and I told them not to allow a transaction by themThey turned my card back on, and I was told they will give up after awhile of trying to collectThey have contacted me twice sinceMy problem now is that they installed this, want $870.00, and can they gain access into my computer without my knowledge and destroy my machine! They have not physically billed me! Please help

Dear [redacted] ,thank you for writing mePlease allow me to express my regret regarding your experienceWe do not have any capability to send any kind of spamMoreover since our product for some reason does not work with your computer a full refund is issued to you in form of a check #*** in the amount of $and will be mailed to you via certified mailThank you

Dear [redacted] ,Thank you writing meMy name is Sophie S [redacted] and I am the new manager here at Tech Matrix, which is a parent company to [redacted] ***I understand your concern regarding the rating, and I would like to inform you that a full refund is issued to you [ck#*** $143.99] This check is going out tomorrow via certified mailPlease let me know if there is anything I can do for youRegards, Sophie S***

As per the complaint of the customer, we have performed a deep check on this case as this is not the kind of experience we want our customers to haveWe have found that the customer has registered with us for the support and wanted us to help him resolve issues on his computerAs per our records, we have helped the customer resolve all issues on his computer and the customer has given us permission to close the case as resolvedOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyAlso, the customer's card was never charged and upon receiving this complaint, in order to further please the customer, we have even removed pending charges from his account.We would like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segmentWe have also tried contacting the customer in this regard to help him clarify any doubts he may have on us being a legitimate company, however, unfortunately, the customer was not available.Regards, [redacted]

Dear MrBroner,thank you for writing meI have read your complaint, and please allow me this opportunity to express my regret regarding your experience with Yoda CareA full refund is issued to you in for of a check # [redacted] with the amount of $and will be mailed to you today via certified mailPlease feel free to contact me any timeMy phone is ###-###-####Thank you.Regards, Sophie S***

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $on [redacted] of June with the check # [redacted] to the customerThe check should have reached the customer by now.We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our prospective emails with offers are in no way different from any other company that is selling products to its customers.Regards,YodaCare

As per the desired settlement proposed by the customer, we have processed a complete refund under her account and we have also sent her the refund confirmation email as a response to the complaint letter received.Regards, [redacted]

These people are nasty and, I believe, dangerous!!! I am going to get to the bottom of their very suspicious operation

I was scammed by TechMatrixI fell for their trickery and was out almost $They promised a refund within 7-days, and that did not happenPlease stay away from this company and tell others to not call their number if their for any reasonI do not understand how these thieves are allowed the freedom to work in our country and take advantage of hard working individuals

We received a pop up that appears to be from our internet service provider requesting we contact their Microsoft-Certified technician I called the number to get the company name which was, Techmatrix Infosolutions We then called our internet service provider who advised they did not send the pop up and they do not work with TechMatrix We then closed the pop up and ran scans which determined there was nothing wrong with the computer! TechMatrix obtained our internet service provider's info from our IP address and therefore fraudulently represented themselves as our internet service provider by sending the pop up to sell services to fix a computer which was perfectly fine Legal action should take place, we sent a copy of the pop up to our internet service provider to file suit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to my bank records, my account has been charged $TWICE Please address this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As per the desired settlement of the customer, a full refund of $is already processed with the refund confirmation # inline ! #ffffff;"> [redacted] on [redacted] of August and the amount should be reflecting under customer's account within 5-business days from the date it was processed i.e., [redacted] of August 2015.We have also tried calling the customer in this regard to clarify any doubt she may have on us as we are a legitimate company and we really work hard to please our customers, however, the customer was not available.Regards,YodaCare

The customer has been contacted Awaiting a call back to discuss the issue in detail Concern is being forward to upper management team for resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am now waiting for the check of $which Sophie from the Company mentioned to be mailed via certified mail Sincerely, [redacted]

The customer was contacted and concerns were discussed We will be pulling the recorded conversation of the support session and review it This issue will be looked into for a satisfactory resolution with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response explains they are still looking into the matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I see the credit is now posted to my credit card I hope this is the end of this matterI appreciate your help!Thank you so much Sincerely, [redacted]

Revdex.com: I have been in contact by the business (digi support plus) in reference to complaint ID [redacted] , most of my money has been refunded and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

”As per the desired settlement of the customer, a full refund of $has been processed with the Refund Confirmation # " [redacted] "It will take 5-business days to reflect the money in customer's accountWe wish if the customer would have allowed us to contact and clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.”Regards,YodaCare